Peabody Trust (202225388)
The complaint is about the landlord’s handling of the resident’s report of blocked access to a communal area. The Ombudsman has also investigated the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202307796)
The complaint is about the landlord’s response to the resident’s concerns regarding: The level and reasonableness of communal cleaning and management costs payable through the service charge. The standard of cleaning in the communal areas of his block. The Ombudsman has also considered the landlord’s handling of the related complaint.
Southend-on-Sea City Council (202215902)
The complaint is about the landlord’s: Handling of window and door replacement work at the resident’s property. Response to the resident’s reports of poor staff conduct. Complaint handling.
Town and Country Housing (202330045)
The complaint is about the resident’s reports about the landlord’s handling of: Repairs and the subsequent damp and mould in the former property, including the amount of compensation offered. The associated complaints.
Camden Council (202344618)
The complaint is about the landlord’s handling of reports of damp and mould.
Leeds City Council (202342553)
The complaint is about the landlord’s handling of various repairs in the resident’s property. The Ombudsman has also considered the associated complaint handling.
Longhurst Group Limited (202347088)
The complaint is about the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen cupboards within her property. associated complaint.
Southern Housing (202320944)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from his neighbour. Associated complaint.
Swindon Borough Council (202226351)
The complaint is about the landlord’s handling of the resident’s belongings including her disability equipment, following flooding at the property.
Torus62 Limited (202339057)
The complaint is about the landlord’s response to the resident’s complaint regarding damp, mould, and associated repairs.
Orbit Housing Association Limited (202403133)
The complaint is about how the landlord has handled the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Stonewater Limited (202310055)
The complaint is about the landlord’s handling of service charges for support. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202307967)
The complaint is about the landlord’s handling of the resident’s reports of pest infestation in the property.
A2Dominion Housing Group Limited (202308664)
The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202306125)
The complaint is about the landlord's handling of the resident’s: Request to succeed to her mother’s tenancy. Associated complaint.
Birmingham City Council (202300045)
The complaint is about the landlord’s handling of repairs to the resident’s boiler and gas pipework. The Ombudsman has also investigated the landlord’s handling of the complaint.
Clarion Housing Association Limited (202219905)
The complaint is about: The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202234702)
The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. The replacement of her property’s bathroom. Blocked, backed up, and leaking drains and pipework at her property. Missing manhole and electrical socket covers and a mice infestation in her building’s …
Islington Council (202234314)
The complaint is about the landlord’s response to the resident’s reports of: Harassment by his neighbour. Noise nuisance. This report will also consider the landlord’s complaint handling.
Sanctuary Housing Association (202324177)
The complaint is about: The landlord’s handling of a recurring rat infestation. The landlord’s complaint handling.
Sanctuary Housing Association (202331738)
The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs following a fire at a neighbouring property, and damp and mould due to repair delays.
Tower Hamlets Homes (202228598)
The complaint is about the landlord’s handling of reports of a leak, pigeon infestation and a request for scaffolding to be erected by accessing the rear garden. We have also considered the landlord’s complaint handling.
Tower Hamlets Homes (202305909)
The complaint is about the landlord’s: Handling of repairs to the exterior of the resident’s block and delays in removing scaffolding which blocked natural light in to the resident’s property. Complaint handling.
Gateshead Metropolitan Borough Council (202313350)
The complaint is about the landlord’s handling of: The inspection of repairs it completed in 2020 and 2021. Works to the resident’s kitchen.
London Borough of Barnet (202315988)
The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted in damp and mould.
Peabody Trust (202322145)
The complaint is about the landlord’s handling of: Repairs to a leaking roof. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
The Guinness Partnership Limited (202302231)
The complaint is about: The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint handling.
The Riverside Group Limited (202314741)
The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the landlord’s complaint handling.
Gentoo Group Limited (202305971)
The complaint is about the landlord’s handling of the resident’s reports of repairs to his windows due to draughts.
Richmond Housing Partnership Limited (202347109)
The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint. This report will also consider the landlord’s record keeping.
Southwark Council (202331563)
The complaint is about the landlord’s handling of a persistent leak into the resident’s property. This Service has also investigated the landlord’s complaint handling.
Lancaster City Council (202210325)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202215121)
The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. Bathroom taps. Warped floorboards. A report that the resident had been injured within her property. The Ombudsman has also investigated the landlord’s complaint handling.
Sandbourne Housing Association (202324398)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from her neighbour.
London Borough of Newham (202221862)
The complaint is about the landlord’s handling of reports of noise nuisance. The landlord’s complaint handling is also considered.
South Tyneside Council (202342147)
This complaint is about the landlord’s response to the resident’s reports of cold, damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Brighton and Hove City Council (202325482)
The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Her concerns about an overgrown tree in her neighbour’s garden. Her complaint.
Camden Council (202324323)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Southern Housing (202312625)
The complaint is about the landlord’s handling of the resident’s request for information regarding service charges associated with water and fire safety. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Thurrock Council (202401665)
The complaint is about the landlord’s handling of the resident’s concerns about staff misconduct. This report has also taken into consideration the landlord’s handling of the associated complaint.
Dacorum Borough Council (202309175)
The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The Ombudsman will also investigate the landlord’s knowledge and information management.
The Riverside Group Limited (202304958)
The complaint is about the landlord’s handling of the resident’s reports of multiple leaks and subsequent claim for compensation.
Abri Group Limited (202201157)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202327436)
The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due to having no gas supply. Repairs to the bathroom window. The associated complaint
Hyde Housing Association Limited (202233033)
The complaint is about the landlord’s handling of the resident’s report of a window repair. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202347531)
The complaint is about the landlord’s handling of the resident’s: Reports of noise, odours and an infestation of flies caused by blocked drainage. Reports of an infestation of mice. Reports of an overgrown tree in a neighbouring garden Associated complaint.
Notting Hill Genesis (NHG) (202342978)
The complaint is about the landlord’s handling of the resident’s concerns about the changes made by the neighbour to the communal garden.
Bromford Housing Group Limited (202337217)
REPORT COMPLAINT 202337217 Bromford Housing Group Limited 1 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
ForHousing Limited (202343435)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint.
Lambeth Council (202334956)
The complaint is about the landlord’s handling of: Leaks into the property, which caused damp and mould. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)