Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

Most recent first
28 Jun 2024 Maladministration Incommunities Limited (202313922) Case 202313922 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of unreasonable levels of noise from the floorboards in … 28 Jun 2024 Maladministration Lewisham Council (202331984) Case 202331984 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of outstanding repairs to a toilet due to a leak and … 28 Jun 2024 Maladministration LiveWest Homes Limited (202227876) Case 202227876 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management transfer. 28 Jun 2024 Maladministration London Borough of Hillingdon (202310021) Case 202310021 · Information and data management The complaint is about the landlord’s handling of the resident’s reported damp and mould in his flat. The Ombudsman has … 28 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319292) Case 202319292 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate incidents. The landlords … 28 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202322436) Case 202322436 · Information and data management The resident’s complaint was about: The landlord’s response to the resident’s reports about her heating that it was too hot … 28 Jun 2024 Maladministration Midland Heart Limited (202323972) Case 202323972 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance from the upstairs’ flat. Reports … 28 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202302462) Case 202302462 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of sewage discharge into her property. 28 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202306173) Case 202306173 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of his queries about an increase in heating and hot water charges. 28 Jun 2024 Maladministration Orbit Group Limited (202313968) Case 202313968 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). … 28 Jun 2024 Maladministration Origin Housing Limited (202336436) Case 202336436 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of damp and mould. 28 Jun 2024 Maladministration Paradigm Housing Group Limited (202311872) Case 202311872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for a neighbouring property to be soundproofed. 28 Jun 2024 Maladministration Royal Borough Of Greenwich (202228470) Case 202228470 · Managing Relations The complaint is about: The landlord’s handling of leak reports and associated damp and mould. The landlord’s handling of the … 28 Jun 2024 Maladministration Sanctuary Housing Association (202332046) Case 202332046 · Information and data management The resident’s complaint is about the landlord’s response to the resident’s reports about insulation, windows, door and the bathroom. The … 28 Jun 2024 Maladministration Southwark Council (202219624) Case 202219624 · Managing Relations The complaint is about the landlord’s: Handling of a leak in the resident’s bathroom and the subsequent damage caused. The … 28 Jun 2024 Maladministration The Guinness Partnership Limited (202333249) Case 202333249 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the property. The associated complaint. 28 Jun 2024 Maladministration Wandsworth Council (202234263) Case 202234263 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 28 Jun 2024 Maladministration Wandsworth Council (202317109) Case 202317109 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Pests in … 28 Jun 2024 Maladministration Wiltshire Council (202303945) Case 202303945 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of … 28 Jun 2024 Maladministration Wolverhampton City Council (202344053) Case 202344053 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of drainage problems. The Ombudsman has also considered the … 27 Jun 2024 Maladministration Aster Group Limited (202233003) Case 202233003 · Financial The complaint is about the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance. 27 Jun 2024 Maladministration Gosport Borough Council (202314200) Case 202314200 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about damp and mould at his property. 27 Jun 2024 Maladministration Lewisham Council (202227635) Case 202227635 · Information and data management The complaint is about the landlord’s response to the resident’s reports of water ingress. The Ombudsman has also considered the … 27 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202202714) Case 202202714 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial repairs. Aids … 27 Jun 2024 Maladministration Orbit Group Limited (202231176) Case 202231176 · Managing Relations The complaint is about the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the … 27 Jun 2024 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202218933) Case 202218933 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and subsequent repairs, damp and mould in the … 27 Jun 2024 Maladministration Richmond Housing Partnership Limited (202302911) Case 202302911 · Old Complaints Handling categories The complaint is about the landlord's handling of: the resident’s reports of a leak into the property. the complaint and … 27 Jun 2024 Maladministration Southend on Sea City Council (202344463) Case 202344463 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 27 Jun 2024 Maladministration Southern Housing Group Limited (202301490) Case 202301490 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request … 27 Jun 2024 Maladministration Sovereign Network Group (202306221) Case 202306221 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs to the garden. The resident’s reports of … 27 Jun 2024 Maladministration Stonewater Limited (202301661) Case 202301661 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould in the resident’s property. The landlord’s … 26 Jun 2024 Maladministration Clarion Housing Association Limited (202223067) Case 202223067 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of reports of a lack of loft insulation and the associated complaint. 26 Jun 2024 Maladministration ForHousing Limited (202302381) Case 202302381 · Old Property Condition migrated-2025 The complaint is about delays to repairs in the property and the compensation awarded. 26 Jun 2024 Maladministration Great Places Housing Association (202300681) Case 202300681 · Old Complaints Handling categories The complaint concerns the landlord’s: Response to reports of a rodent infestation. Handling of reports relating to communal repairs and … 26 Jun 2024 Maladministration Haringey London Borough Council (202320122) Case 202320122 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs including taps and pipework; metal sticking out … 26 Jun 2024 Maladministration Hornsey Housing Trust Limited (202222077) Case 202222077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) and its subsequent decision not … 26 Jun 2024 Maladministration Kirklees Council (202308305) Case 202308305 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of repairs to the property, specifically relating to broken guttering and repointing. Response … 26 Jun 2024 Maladministration Lewisham Council (202231986) Case 202231986 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of damp and mould. Handling of repairs to the resident’s window, door, and … 26 Jun 2024 Maladministration London Borough of Hammersmith and Fulham (202220040) Case 202220040 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak in the resident’s bathroom. The associated complaint. 26 Jun 2024 Maladministration Longhurst Group Limited (202319059) Case 202319059 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and associated repairs at the resident’s property. … 26 Jun 2024 Maladministration Southern Housing (202304187) Case 202304187 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: a leak from the roof. damp and mould … 26 Jun 2024 Maladministration Southern Housing Group Limited (202221863) Case 202221863 · Managing Relations The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s … 25 Jun 2024 Maladministration Abri Group Limited (202230579) Case 202230579 · Financial The complaint is about the landlord’s handling of the resident’s reports of other residents leaving bulk refuse in the communal … 25 Jun 2024 Maladministration London Borough of Lambeth (202233709) Case 202233709 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: Reports of blockages in the resident's kitchen. Reports of mice infestation in … 25 Jun 2024 Maladministration Stonewater Limited (202304864) Case 202304864 · Managing Relations The complaint is about: The landlord’s management of flooring works. The landlord’s handling of the resident’s claim for compensation due … 24 Jun 2024 Maladministration A2Dominion Housing Group Limited (202305109) Case 202305109 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that … 24 Jun 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202233224) Case 202233224 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling. 24 Jun 2024 Maladministration Southwark Council (202216183) Case 202216183 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). 22 Jun 2024 Maladministration Orbit Group Limited (202210269) Case 202210269 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repair issues in her property. 21 Jun 2024 Maladministration Gateshead Metropolitan Borough Council (202201953) Case 202201953 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: brickwork and roof repairs. electrics tripping intermittently in …