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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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23 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202301306) Case 202301306 · Information and data management The complaint is about: The landlord’s handling of heating repairs (including concerns about the adequacy of the heating). The landlord’s … 23 Jul 2024 Maladministration Luton Borough Council (202220071) Case 202220071 · Old Complaints Handling categories The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom … 22 Jul 2024 Maladministration Eastlight Community Homes Limited (202309761) Case 202309761 · Old Property Condition categories The complaint is about the landlords response to the resident's request for repairs to the patio door handles and locking … 22 Jul 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202226559) Case 202226559 · Managing Relations The complaint is about the landlord's handling of the resident’s concerns about the suitability of decant accommodation. The Ombudsman will … 22 Jul 2024 Maladministration Southern Housing (202221957) Case 202221957 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Reports of water ingress into the resident’s property. The associated complaint. 22 Jul 2024 Maladministration Yorkshire Housing Limited (202303208) Case 202303208 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of window repairs. 19 Jul 2024 Maladministration Barnsley Metropolitan Borough Council (202305828) Case 202305828 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reported concerns about: artex and asbestos; damp and mould; the … 19 Jul 2024 Maladministration Clarion Housing Association Limited (202322885) Case 202322885 · Managing Relations The complaint is about the landlord’s: 19 Jul 2024 Maladministration ForHousing Limited (202314204) Case 202314204 · Managing Relations The complaint is regarding the landlord’s response to the resident’s reports of a leak, the associated repairs and reports of … 19 Jul 2024 Maladministration Kirklees Council (202322546) Case 202322546 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of his report of threatening behaviour by a neighbour. 19 Jul 2024 Maladministration Sanctuary Housing Association (202224022) Case 202224022 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: subsidence in the property; repairs to the shower. The Ombudsman has also … 19 Jul 2024 Maladministration Vivid Housing Limited (202318464) Case 202318464 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in a main bedroom and dining room. The Ombudsman … 18 Jul 2024 Maladministration Clarion Housing Association Limited (202234095) Case 202234095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 18 Jul 2024 Maladministration Jigsaw Homes Group Limited (202322838) Case 202322838 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 18 Jul 2024 Maladministration London Borough of Barking and Dagenham (202311480) Case 202311480 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damp and mould affecting her … 18 Jul 2024 Maladministration Longhurst Group Limited (202221733) Case 202221733 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s … 18 Jul 2024 Maladministration Southern Housing Group Limited (202229901) Case 202229901 · Estate Management The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent. 17 Jul 2024 Maladministration Red Kite Community Housing Limited (202222068) Case 202222068 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of repairs and damp in her bathroom. The associated … 16 Jul 2024 Maladministration Norwich City Council (202319029) Case 202319029 · Old Complaints Handling categories The complaint is about the landlord's: Response to requests for repairs to the kitchen window. Response to reports of issues … 16 Jul 2024 Maladministration Southern Housing Group Limited (202346818) Case 202346818 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman … 16 Jul 2024 Maladministration Walterton and Elgin Community Homes Limited (202220044) Case 202220044 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould and request for windows to … 15 Jul 2024 Maladministration Sovereign Network Homes (202300111) Case 202300111 · Managing Relations The complaint is about: The landlord’s handling of damp and mould in November 2022. The landlord’s handling of damp and … 15 Jul 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202314764) Case 202314764 · Managing Relations The complaint is about the landlord’s handling of a leak. This Service has also considered the landlord’s complaint handling. 12 Jul 2024 Maladministration Southern Housing Group Limited (202337322) Case 202337322 · Managing Relations The complaint is about the landlord’s: handling of insulation and loft repairs. complaint handling. 12 Jul 2024 Maladministration The Guinness Partnership Limited (202310449) Case 202310449 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about leaks in her kitchen. 11 Jul 2024 Maladministration Lambeth Council (202315922) Case 202315922 · Estate Management This complaint is about the landlord’s handling of repairs to a communal lift. 11 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202308916) Case 202308916 · Information and data management The complaint refers to the landlord’s: Handling of leaks, damp and mould, and bathroom repairs. Management of the resident’s complaint … 11 Jul 2024 Maladministration Stonewater Limited (202303707) Case 202303707 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated repairs ; Complaint. 11 Jul 2024 Maladministration Vivid Housing Limited (202211238) Case 202211238 · Managing Relations The complaint is about the landlord’s handling of: the reported defects to the property and the request for warranty information … 9 Jul 2024 Maladministration Longhurst Group Limited (202303652) Case 202303652 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to a shower chair and … 9 Jul 2024 Maladministration Peabody Trust (202230461) Case 202230461 · Financial The complaint is about the landlord’s: Response to the resident’s reports of issues with her service charge account. Handling of … 9 Jul 2024 Maladministration South Tyneside Council (202314554) Case 202314554 · Managing Relations The complaint is about the level of compensation the landlord offered the resident in relation to its handling of: Various … 8 Jul 2024 Maladministration Lambeth Council (202316466) Case 202316466 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks into her property from an upstairs flat … 8 Jul 2024 Maladministration Regenda Limited (202211479) Case 202211479 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about outstanding repairs and decoration following damp and mould … 8 Jul 2024 Maladministration Southern Housing (202227417) Case 202227417 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs. Complaint. … 5 Jul 2024 Maladministration Peabody Trust (202212871) Case 202212871 · Estate Management The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling. 5 Jul 2024 Maladministration Rochdale Boroughwide Housing Limited (202300028) Case 202300028 · Financial The complaint is about the landlord’s response to the resident’s service charge query. 4 Jul 2024 Maladministration London Borough of Croydon (202227737) Case 202227737 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of noise nuisance. Complaint handling. The Ombudsman has also investigated the … 3 Jul 2024 Maladministration A2Dominion Housing Group Limited (202302870) Case 202302870 · Financial The complaint is about the landlord’s handling of the resident’s queries about the service charge. The landlord’s complaint handling has … 3 Jul 2024 Maladministration Incommunities Limited (202233186) Case 202233186 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. 3 Jul 2024 Maladministration Newlon Housing Trust (202309695) Case 202309695 · Financial The complaint is about the landlord’s handling of the resident’s queries about an increase in rent and service charges. 30 Jun 2024 Maladministration Bromford Housing Group Limited (202220665) Case 202220665 · Information and data management The complaint is about: the landlord’s handling of reports of damp and mould in the property the landlord’s handling of … 28 Jun 2024 Maladministration Abri Group Limited (202322284) Case 202322284 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of damp and mould The residents complaint. 28 Jun 2024 Maladministration Brighton and Hove City Council (202306666) Case 202306666 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress. 28 Jun 2024 Maladministration Citizen Housing (202230632) Case 202230632 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s report of a leak. The associated complaint. 28 Jun 2024 Maladministration Curo Places Limited (202324124) Case 202324124 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling. 28 Jun 2024 Maladministration Hammersmith and Fulham Council (202231833) Case 202231833 · Managing Relations The resident’s complaint is about: The landlord’s response to concerns about the condition of the resident’s property when his tenancy … 28 Jun 2024 Maladministration Hammersmith and Fulham Council (202234317) Case 202234317 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs to the windows in her home. 28 Jun 2024 Maladministration Hexagon Housing Association Limited (202229905) Case 202229905 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of repairs required when she moved into the property. … 28 Jun 2024 Maladministration Hyde Housing Association Limited (202218277) Case 202218277 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal …