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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "trust"

Decisions

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28 Feb 2025 Maladministration London & Quadrant Housing Trust (202410480) Case 202410480 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Subsidence at the property. Repairs, including reports of a leak from the … 28 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202339743) Case 202339743 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The … 28 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202341681) Case 202341681 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to his kitchen following a leak, including … 28 Feb 2025 Maladministration Peabody Trust (202231396) Case 202231396 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to the taps in her property. 28 Feb 2025 Maladministration Peabody Trust (202231718) Case 202231718 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to the heating and hot water system. 28 Feb 2025 Maladministration Peabody Trust (202233695) Case 202233695 · Old Complaints Handling categories The complaint is about the landlord’s handling of the: Resident’s reports of a leak. Associated complaints. 28 Feb 2025 Maladministration Peabody Trust (202331367) Case 202331367 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of subsidence, leaks, damp and mould and its proposed … 26 Feb 2025 Maladministration Peabody Trust (202201267) Case 202201267 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: repair to the boiler and central heating system. associated complaint. 25 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312433) Case 202312433 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s kitchen cupboard repairs. The Ombudsman has also assessed the landlord’s … 20 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202222811) Case 202222811 · Occupancy Rights REPORT COMPLAINT 202222811 London & Quadrant Housing Trust (L&Q) 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating … 18 Feb 2025 Maladministration London & Quadrant Housing Trust (202318787) Case 202318787 · Old Complaints Handling categories The complaint is about the level of compensation offered by the landlord following planned works. The Ombudsman has also considered … 6 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314377) Case 202314377 · Managing Relations The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has … 31 Jan 2025 Maladministration London & Quadrant Housing Trust (202347245) Case 202347245 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal door and door entry system. The associated complaint. 31 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202216087) Case 202216087 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Report of a leak from the roof and into the … 31 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202340688) Case 202340688 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom. Complaint handling. 31 Jan 2025 Maladministration Peabody Trust (202304409) Case 202304409 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jan 2025 Maladministration Peabody Trust (202304896) Case 202304896 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of water ingress from the roof and resulting damp … 30 Jan 2025 Maladministration London & Quadrant Housing Trust (202314064) Case 202314064 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of water ingress and the subsequent repairs. Formal complaint. 30 Jan 2025 Maladministration London & Quadrant Housing Trust (202403494) Case 202403494 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of leaks and subsequent damp and mould. the associated … 30 Jan 2025 Maladministration Peabody Trust (202317769) Case 202317769 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. … 28 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202003616) Case 202003616 · Old Property Condition categories The complaint is about the handling of repairs to the resident’s windows. 20 Jan 2025 Maladministration Peabody Trust (202108664) Case 202108664 · Information and data management The complaint is about the landlord’s handling of: The level of compensation offered to the resident. The permanent move which … 16 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202305890) Case 202305890 · Moving/Buying/Selling Home The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the … 15 Jan 2025 Maladministration Peabody Trust (202315457) Case 202315457 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also … 13 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202303689) Case 202303689 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, … 7 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202413449) Case 202413449 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to a window. 23 Dec 2024 Maladministration Joseph Rowntree Housing Trust (202308330) Case 202308330 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Draughts from the windows and garden door. Condensation … 20 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202226399) Case 202226399 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request to move. The Ombudsman has also investigated the landlord’s … 20 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202230100) Case 202230100 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of the cleanliness and condition of the communal areas. … 20 Dec 2024 Maladministration Southway Housing Trust (Manchester) Limited (202125549) Case 202125549 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct … 19 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202304259) Case 202304259 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for storage space for her mobility scooter. The landlord’s … 18 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202411689) Case 202411689 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 17 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202410614) Case 202410614 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202308548) Case 202308548 · Financial The complaint is about the landlord’s handling of: Reports of repairs to 2 toilets. Reports of repairs to a kitchen … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202315212) Case 202315212 · Old Property Condition categories The complaint is about the landlord’s response to the resident's reports about repairs to windows, and damp and mould. The … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202323654) Case 202323654 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould … 16 Dec 2024 Maladministration Newlon Housing Trust (202313523) Case 202313523 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Repairs to the resident’s radiators. The associated complaint. 10 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202310991) Case 202310991 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) from a neighbour. Complaint handling. 9 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202324497) Case 202324497 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 6 Dec 2024 Maladministration Peabody Trust (202228723) Case 202228723 · Managing Relations The complaint is about the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling. 6 Dec 2024 Maladministration Peabody Trust (202231355) Case 202231355 · Information and data management The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the … 30 Nov 2024 Maladministration Peabody Trust (202344678) Case 202344678 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s request to be considered for an increased transfer priority banding … 29 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202223776) Case 202223776 · Information and data management The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom … 29 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202317798) Case 202317798 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about damp and mould. 29 Nov 2024 Maladministration Peabody Trust (202232974) Case 202232974 · Managing Relations The resident’s complaint is about the landlord’s handling of: The resident’s reports of leaks from the communal roof causing damp … 29 Nov 2024 Maladministration Peabody Trust (202417964) Case 202417964 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise and request for soundproofing. The resident’s concerns … 29 Nov 2024 Maladministration Southway Housing Trust (Manchester) Limited (202306857) Case 202306857 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The … 28 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212072) Case 202212072 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould throughout the property. The resident’s … 28 Nov 2024 Maladministration Peabody Trust (202318478) Case 202318478 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of repairs. Response to the resident's concerns about her … 27 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202309085) Case 202309085 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s floors. The associated complaint.