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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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16 Jul 2025 Maladministration Curo Places Limited (202345565) Case 202345565 · Managing Relations The complaint is about the landlord’s handling of: Damp, mould and associated work at the property. Repair appointments relating to … 16 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202410513) Case 202410513 · Responsive repairs/activity This complaint is about the landlord's response to the resident’s reports of: A leak into her property and its handling … 16 Jul 2025 Maladministration One Housing Group Limited (202327023) Case 202327023 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of water ingress, subsequent damp and mould and damage … 16 Jul 2025 Maladministration Paragon Asra Housing Limited (202332807) Case 202332807 · Old Property Condition categories The complaint is about the landlord’s handling of several repairs to the property. We have also investigated the landlord’s complaint … 16 Jul 2025 Maladministration Sovereign Network Group (202304283) Case 202304283 · Managing Relations The complaint is about the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint. 15 Jul 2025 Maladministration A2Dominion Housing Group Limited (202437727) Case 202437727 · Responsive repairs/activity The complaint is about the landlord’s handling of a roof leak at the resident’s property. 14 Jul 2025 Maladministration Karibu Community Homes Limited (202427163) Case 202427163 · Managing Relations This complaint is about the landlord’s: Handling of multiple repairs to the resident’s property. Handling of the associated complaint. 11 Jul 2025 Maladministration Gateshead Metropolitan Borough Council (202306765) Case 202306765 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. … 11 Jul 2025 Maladministration Southwark Council (202420688) Case 202420688 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint. 11 Jul 2025 Maladministration Stonewater Limited (202327120) Case 202327120 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property, and within communal areas, including: the standard of … 10 Jul 2025 Maladministration London Borough of Lambeth (202441008) Case 202441008 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s reports of a leak from above into her property. 9 Jul 2025 Maladministration London & Quadrant Housing Trust (202405994) Case 202405994 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman … 8 Jul 2025 Maladministration Soha Housing Limited (202407710) Case 202407710 · Responsive repairs/activity The complaint is about the landlord’s handling of its decision to remove a timber conservatory from the property. 7 Jul 2025 Maladministration GreenSquareAccord Limited (202442055) Case 202442055 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 7 Jul 2025 Maladministration Midland Heart Limited (202321623) Case 202321623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and harassment from his neighbour … 7 Jul 2025 Maladministration Southern Housing (202401759) Case 202401759 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of pest control issues in the property. Request to … 4 Jul 2025 Maladministration Clarion Housing Association Limited (202340358) Case 202340358 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about the structural safety of the property. We have … 4 Jul 2025 Maladministration London & Quadrant Housing Trust (202440360) Case 202440360 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for … 3 Jul 2025 Maladministration Sapphire Independent Housing Limited (202317469) Case 202317469 · Abbeyfield The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property … 2 Jul 2025 Maladministration Paragon Asra Housing Limited (202318065) Case 202318065 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of … 2 Jul 2025 Maladministration Southern Housing (202331028) Case 202331028 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: A leak in the communal hallway outside her … 1 Jul 2025 Maladministration London Borough of Tower Hamlets (202333743) Case 202333743 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint. 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202404259) Case 202404259 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints. 30 Jun 2025 Maladministration London Borough of Hillingdon (202423080) Case 202423080 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging … 30 Jun 2025 Maladministration London Borough of Lambeth (202413387) Case 202413387 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain … 30 Jun 2025 Maladministration London & Quadrant Housing Trust (202429859) Case 202429859 · Managing Relations The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the … 30 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202318069) Case 202318069 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defective guttering causing rainwater to leak into the … 30 Jun 2025 Maladministration Midland Heart Limited (202435994) Case 202435994 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when she moved … 30 Jun 2025 Maladministration Paragon Asra Housing Limited (202326748) Case 202326748 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 30 Jun 2025 Maladministration Redditch Borough Council (202417927) Case 202417927 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation … 27 Jun 2025 Maladministration London Borough of Hackney (202426908) Case 202426908 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about damp and mould and leaks in the property. 27 Jun 2025 Maladministration Plus Dane Housing Limited (202346784) Case 202346784 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of smell in the property. 27 Jun 2025 Maladministration The Guinness Partnership Limited (202435422) Case 202435422 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint. 26 Jun 2025 Maladministration Southern Housing (202425624) Case 202425624 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of noise and antisocial behaviour from the property above, including the … 25 Jun 2025 Maladministration A2Dominion Housing Group Limited (202417347) Case 202417347 · Information and data management The complaint is about the landlord’s response to the resident’s concerns about: Heating throughout the property. Smells and contaminated water … 25 Jun 2025 Maladministration Islington and Shoreditch Housing Association Limited (202424686) Case 202424686 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak into her property. The Ombudsman has … 25 Jun 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202324247) Case 202324247 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: damp and mould in the property. window repairs. … 25 Jun 2025 Maladministration Origin Housing Limited (202423067) Case 202423067 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of excessive cold in the property due to a … 25 Jun 2025 Maladministration Sanctuary Housing Association (202443875) Case 202443875 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety due to a hoarded property. The … 25 Jun 2025 Maladministration Sovereign Network Group (202437640) Case 202437640 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns of a leak in the property, as well as … 24 Jun 2025 Maladministration Exeter City Council (202426715) Case 202426715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Damp and mould in the … 24 Jun 2025 Maladministration London Borough of Barnet (202437630) Case 202437630 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of leaks from the property above the resident’s. 24 Jun 2025 Maladministration London Borough of Wandsworth (202419149) Case 202419149 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about leaks into her property. Complaints handling. 24 Jun 2025 Maladministration MHS Homes Ltd (202233937) Case 202233937 · Voluntary The landlord’s handling of the resident’s reports of noise from her neighbour’s property. 23 Jun 2025 Maladministration Birmingham City Council (202221809) Case 202221809 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of structural work at the property. The Ombudsman has also considered the landlord’s: … 23 Jun 2025 Maladministration Haringey London Borough Council (202332464) Case 202332464 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the … 20 Jun 2025 Maladministration Karbon Homes Limited (202234018) Case 202234018 · Managing Relations The complaint is about the landlord’s response to the resident’s: concerns about the property being cold. complaint. 20 Jun 2025 Maladministration Moat Homes Limited (202320833) Case 202320833 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's move to her current property. 19 Jun 2025 Maladministration Citizen Housing Group Limited (202431038) Case 202431038 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: Leaks into her property from an upstairs neighbour, … 18 Jun 2025 Maladministration Hyde Housing Association Limited (202327778) Case 202327778 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak in the property and associated repairs.