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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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23 Sep 2025 Maladministration Hyde Housing Association Limited (202420990) Case 202420990 · Estate Management The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We … 23 Sep 2025 Maladministration One Manchester Limited (202329265) Case 202329265 · Old Estate Management categories The complaint is about the landlord’s handling of: The resident’s reports about the condition of her kitchen. The resident’s reports … 23 Sep 2025 Maladministration The Riverside Group Limited (202338208) Case 202338208 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint … 23 Sep 2025 Maladministration Yorkshire Housing Limited (202404784) Case 202404784 · Old Property Condition categories The complaint is about how the landlord handled the resident’s reports of damp and mould. 22 Sep 2025 Maladministration Bolton at Home Limited (202402454) Case 202402454 · Responsive repairs/activity The complaint is about the landlord’s handling of cladding repairs and its response to a request for compensation relating to … 22 Sep 2025 Maladministration Paragon Asra Housing Limited (202300437) Case 202300437 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 22 Sep 2025 Maladministration The Riverside Group Limited (202337061) Case 202337061 · Managing Relations The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated … 19 Sep 2025 Maladministration Clarion Housing Association Limited (202424751) Case 202424751 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports … 19 Sep 2025 Maladministration Home Group Limited (202441523) Case 202441523 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot … 19 Sep 2025 Maladministration Hyde Housing Association Limited (202422217) Case 202422217 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a … 19 Sep 2025 Maladministration Richmond Housing Partnership Limited (202421923) Case 202421923 · Managing Relations The complaint is about the landlord’s handling of: The resident’s requests for an inspection of the external brickwork. The resident’s … 19 Sep 2025 Maladministration Salix Homes Limited (202338063) Case 202338063 · Estate Management The complaint is about the landlord’s handling of the: Resident’s concerns about vehicles obstructing emergency access to the block. Associated … 19 Sep 2025 Maladministration The Guinness Partnership Limited (202338277) Case 202338277 · Responsive repairs/activity The complaint is about the landlord's handling of the resident's reports of: A water leak in the kitchen. Broken gates. 19 Sep 2025 Maladministration The Guinness Partnership Limited (202340208) Case 202340208 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Water ingress into the … 18 Sep 2025 Maladministration One Vision Housing Limited (202437467) Case 202437467 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at … 18 Sep 2025 Maladministration Origin Housing Limited (202445269) Case 202445269 · Responsive repairs/activity The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from … 18 Sep 2025 Maladministration Vivid Housing Limited (202421917) Case 202421917 · For profit The complaint is about the landlord's handling of the resident’s reports about repairs and pest access. 18 Sep 2025 Maladministration Wandle Housing Association Limited (202430750) Case 202430750 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling … 17 Sep 2025 Maladministration Rochdale Boroughwide Housing Limited (202339589) Case 202339589 · Responsive repairs/activity REPORT COMPLAINT 202339589 Rochdale Boroughwide Housing Limited 17 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Sep 2025 Maladministration TBG Open Door Limited (202451000) Case 202451000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202219860) Case 202219860 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202427244) Case 202427244 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling. 12 Sep 2025 Maladministration Clarion Housing Association Limited (202430240) Case 202430240 · Managing Relations The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint. 12 Sep 2025 Maladministration Paragon Asra Housing Limited (202422993) Case 202422993 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of fly-tipping and waste in communal areas, and communication … 12 Sep 2025 Maladministration The Guinness Partnership Limited (202340094) Case 202340094 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of … 12 Sep 2025 Maladministration Vivid Housing Limited (202400024) Case 202400024 · Estate Management REPORT COMPLAINT 202400024 Vivid Housing Limited 12 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 Sep 2025 Maladministration A2Dominion Housing Group Limited (202450029) Case 202450029 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge … 11 Sep 2025 Maladministration bpha Limited (202417102) Case 202417102 · Managing Relations The complaint is about the landlord’s handling of a repair to the patio door of the resident’s home. We have … 11 Sep 2025 Maladministration ForHousing Limited (202415730) Case 202415730 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. … 11 Sep 2025 Maladministration Paragon Asra Housing Limited (202448549) Case 202448549 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: damp and mould at the property. anti-social behaviour … 10 Sep 2025 Maladministration GreenSquareAccord Limited (202453111) Case 202453111 · Responsive repairs/activity The complaint is about the landlord’s handing of damp in the property and associated repairs. 10 Sep 2025 Maladministration Irwell Valley Housing Association Limited (202425825) Case 202425825 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, … 10 Sep 2025 Maladministration Vivid Housing Limited (202336673) Case 202336673 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports about the frequency of grounds maintenance. Associated complaint. 9 Sep 2025 Maladministration Southway Housing Trust (Manchester) Limited (202445554) Case 202445554 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint. 9 Sep 2025 Maladministration The Riverside Group Limited (202416907) Case 202416907 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in … 5 Sep 2025 Maladministration Curo Places Limited (202449268) Case 202449268 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 5 Sep 2025 Maladministration Hyde Housing Association Limited (202422113) Case 202422113 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the … 5 Sep 2025 Maladministration Jigsaw Homes Group Limited (202345927) Case 202345927 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water … 4 Sep 2025 Maladministration A2Dominion Housing Group Limited (202314196) Case 202314196 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments. 4 Sep 2025 Maladministration Accent Housing Limited (202339280) Case 202339280 · Managing Relations The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint. 4 Sep 2025 Maladministration Clarion Housing Association Limited (202328170) Case 202328170 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for … 4 Sep 2025 Maladministration Futures Housing Group Limited (202424095) Case 202424095 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 4 Sep 2025 Maladministration Platform Housing Group Limited (202415962) Case 202415962 · Managing Relations The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint. 3 Sep 2025 Maladministration Accent Housing Limited (202330977) Case 202330977 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home. 2 Sep 2025 Maladministration A2Dominion Housing Group Limited (202435432) Case 202435432 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident's reports of dampness at the property. 2 Sep 2025 Maladministration GreenSquareAccord Limited (202429508) Case 202429508 · Estate Management The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the … 2 Sep 2025 Maladministration Hexagon Housing Association Limited (202425750) Case 202425750 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home … 1 Sep 2025 Maladministration Paragon Asra Housing Limited (202444360) Case 202444360 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of damp and mould, the associated repairs and her … 31 Aug 2025 Maladministration GreenSquareAccord Limited (202451598) Case 202451598 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. … 29 Aug 2025 Maladministration bpha Limited (202415213) Case 202415213 · Responsive repairs/activity The complaint is about the landlord’s handling of bathroom and kitchen repairs.