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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

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30 May 2025 Maladministration Dudley Metropolitan Borough Council (202327564) Case 202327564 · Financial The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs. 30 May 2025 Maladministration Haringey London Borough Council (202338198) Case 202338198 · Managing Relations The complaint is about the landlord's handling of: Roof repairs. Complaint handling. 30 May 2025 Maladministration Kirklees Metropolitan Borough Council (202414629) Case 202414629 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have … 30 May 2025 Maladministration London Borough of Camden Council (202410608) Case 202410608 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling. 29 May 2025 Maladministration Derby City Council (202214347) Case 202214347 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 29 May 2025 Maladministration St Albans City and District Council (202429405) Case 202429405 · Local Authority / ALMO or TMO The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The … 28 May 2025 Maladministration Slough Borough Council (202305272) Case 202305272 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the … 27 May 2025 Maladministration City of Westminster Council (202405147) Case 202405147 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of issues with the resident’s heating and hot water. We have also considered … 27 May 2025 Maladministration Haringey London Borough Council (202325584) Case 202325584 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 27 May 2025 Maladministration London Borough of Camden Council (202310255) Case 202310255 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated … 27 May 2025 Maladministration North Northamptonshire Council (202319564) Case 202319564 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Reports of repairs to … 23 May 2025 Maladministration Haringey London Borough Council (202423177) Case 202423177 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the front entrance door. Reports about leaks and associated damage. … 23 May 2025 Maladministration London Borough of Camden Council (202215702) Case 202215702 · Local Authority / ALMO or TMO REPORT COMPLAINT 202215702 Camden Council 23 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 23 May 2025 Maladministration Luton Borough Council (202420326) Case 202420326 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. 23 May 2025 Maladministration Manchester City Council (202330593) Case 202330593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for it to complete repairs in the garden. Associated … 23 May 2025 Maladministration Milton Keynes City Council (202219477) Case 202219477 · Financial The complaint is about the landlord’s: Response to the resident’s requests for a new water cylinder. Handling of repairs to … 22 May 2025 Maladministration Sandwell Metropolitan Borough Council (202421293) Case 202421293 · Managing Relations The complaint is about the landlord’s handling of damp and mould and associated repairs. The Ombudsman has also considered the … 21 May 2025 Maladministration North Kesteven District Council (202319679) Case 202319679 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: the windows and doors in his property not … 21 May 2025 Maladministration North Tyneside Council (202430789) Case 202430789 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 21 May 2025 Maladministration Norwich City Council (202327130) Case 202327130 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s front door and adjacent wall. 21 May 2025 Maladministration Nottingham City Council (202328988) Case 202328988 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the upkeep of the communal area of the resident’s property. 20 May 2025 Maladministration City of Westminster Council (202327330) Case 202327330 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Bathroom works between May 2023 and May 2024. The resident’s complaints. 20 May 2025 Maladministration Colchester City Council (202325825) Case 202325825 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 20 May 2025 Maladministration London Borough of Camden Council (202326521) Case 202326521 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to … 19 May 2025 Maladministration London Borough of Camden Council (202331237) Case 202331237 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following … 15 May 2025 Maladministration Stevenage Borough Council (202412705) Case 202412705 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: 14 May 2025 Maladministration Harlow District Council (202411360) Case 202411360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside … 14 May 2025 Maladministration Leeds City Council (202332435) Case 202332435 · Responsive repairs/activity The complaint is about the landlords handling of recurring garden drainage issues. 14 May 2025 Maladministration Southwark Council (202307700) Case 202307700 · Health and Safety (inc. building safety) The landlord’s response to the resident’s complaint about the presence of asbestos in her property. 13 May 2025 Maladministration Birmingham City Council (202327343) Case 202327343 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s request for further information about a service charge. the resident’s … 13 May 2025 Maladministration Haringey London Borough Council (202324341) Case 202324341 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints. 13 May 2025 Maladministration London Borough of Camden Council (202329817) Case 202329817 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 12 May 2025 Maladministration Haringey London Borough Council (202329072) Case 202329072 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould … 12 May 2025 Maladministration London Borough of Havering Council (202404302) Case 202404302 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint. 9 May 2025 Maladministration Basildon Borough Council (202320344) Case 202320344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for … 9 May 2025 Maladministration City of Westminster Council (202437891) Case 202437891 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a persistent roof leak and damp and mould. 8 May 2025 Maladministration Leeds City Council (202338609) Case 202338609 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s requests for a repair to the hallway. 8 May 2025 Maladministration Newcastle City Council (202309838) Case 202309838 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of fencing works. Response to the resident’s reports of antisocial behaviour. The Ombudsman … 6 May 2025 Maladministration Derby City Council (202222467) Case 202222467 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and … 6 May 2025 Maladministration London Borough of Camden Council (202322539) Case 202322539 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also … 6 May 2025 Maladministration Sandwell Metropolitan Borough Council (202414527) Case 202414527 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also … 6 May 2025 Maladministration Wigan Council (202322214) Case 202322214 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) regarding a neighbour’s dog. 2 May 2025 Maladministration Birmingham City Council (202416669) Case 202416669 · Managing Relations The complaint is about the landlord’s handling of multiple leaks into the property and the resulting damage. We have also … 2 May 2025 Maladministration Epping Forest District Council (202409710) Case 202409710 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a bathroom door repair. 1 May 2025 Maladministration East Devon District Council (202408160) Case 202408160 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the guttering at the property. The Ombudsman has also investigated … 30 Apr 2025 Maladministration Birmingham City Council (202306428) Case 202306428 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 30 Apr 2025 Maladministration City of Westminster Council (202420114) Case 202420114 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to a leak into the resident’s property. 30 Apr 2025 Maladministration Derby City Council (202316973) Case 202316973 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the property above, and the … 30 Apr 2025 Maladministration East Devon District Council (202341433) Case 202341433 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the hallway floor. We have also investigated the landlord’s complaint … 30 Apr 2025 Maladministration London Borough of Camden Council (202407729) Case 202407729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste …