Leicester City Council (202429843)
The resident’s complaint is about the landlord’s handling of reports of noise nuisance.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Somerset Council (202339598)
The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home.
Adur District Council (202443324)
The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Great Yarmouth Borough Council (202428969)
The complaint is about how the landlord handled the resident’s concerns about: The previous communal heating system The current Air Source Heat Pump (ASHP)
Manchester City Council (202420395)
The complaint is about the landlord’s handling of repairs to the communal boiler.
Thurrock Council (202446786)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Chesterfield Borough Council (202418945)
The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property.
City of Westminster Council (202442543)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The resident’s complaint.
Norwich City Council (202433623)
The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB).
West Northamptonshire Council (202440607)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The resident’s associated complaint.
Birmingham City Council (202431353)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. Associated complaint.
Bristol City Council (202421459)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Bristol City Council (202440707)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to her property. We have also considered the landlord’s complaint handling.
Leicester City Council (202309827)
The complaint is about the landlord’s response to the resident’s reports of: reports of noise transference from flats above, including sounds from a shower and a shared stack pipe. neighbours throwing rubbish into her garden. The Ombudsman has also investigated the landlord’s handling of the complaint.
Manchester City Council (202412846)
The complaint is about the landlord’s handling of the resident’s report of: repairs to the kitchen. damp and associated repairs in the ground floor bathroom. the associated complaint.
Birmingham City Council (202404739)
The complaint is about the landlord’s handling of repairs to the wet room flooring. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Canterbury City Council (202348393)
The complaint is about the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation for damages resulting from the leak. Associated formal complaint.
Kingston upon Hull City Council (202451024)
The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs.
Norwich City Council (202440031)
The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of damage to possessions.
Rotherham Metropolitan Borough Council (202328136)
The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the associated complaint.
St Albans City and District Council (202418681)
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also considered the landlord’s complaint handling as part of the investigation.
Derby City Council (202424232)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.
Manchester City Council (202429704)
The complaint is about the landlord’s handling of roof repairs and damp and mould in the property. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.
Southwark Council (202348534)
The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had no heating or hot water. The Ombudsman has also assessed the landlord’s complaint handling.
Basildon Borough Council (202412377)
The complaint is regarding the landlord’s handling of repairs to the guttering.
Castle Point Borough Council (202305588)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have also considered the landlord’s complaint handling.
Lewes District Council (202439550)
The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint handling.
St Albans City and District Council (202439371)
The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp and mould in his property.
Rotherham Metropolitan Borough Council (202333393)
The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s property. Complaint handling.
Kingston upon Hull City Council (202422677)
The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at the property.
Oxford City Council (202325520)
The complaint is about: The landlord’s handling of repairs to rendering. The landlord’s complaint handling.
Arun District Council (202449303)
The complaint is about the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s complaint handling.
Gateshead Metropolitan Borough Council (202328159)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and subsequent repairs. The associated complaint.
South Derbyshire District Council (202347884)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below.
Oadby and Wigston Borough Council (202419658)
The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to provide the resident with information about the presence of asbestos in her property at the start of her tenancy. The landlord’s handling of the associated complaint.
Kirklees Metropolitan Borough Council (202302163)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Basildon Borough Council (202313913)
The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s complaint handling.
Charnwood Borough Council (202446541)
The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property.
Birmingham City Council (202433722)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint.
East Devon District Council (202324234)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Southwark Council (202326930)
The complaint is about the landlord’s response to the resident’s: reports of a leak from a flat above and the resulting damage to his kitchen ceiling and sink. associated complaint.
Birmingham City Council (202427327)
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint.
East Devon District Council (202438735)
The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related concerns about various welfare issues, including allegations of unfair treatment by the landlord’s officers. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202329921)
The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint.
Kirklees Metropolitan Borough Council (202346122)
The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour.
London Borough of Camden Council (202339530)
The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.
Nottingham City Council (202314213)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the kitchen as the result of a leak. repairs to the living room floor. the resident’s reports of storm damage to her garden. The Ombudsman has also investigated the landlord’s complaints handling.
Nottingham City Council (202431372)
The complaint is about the landlord’s handling of the resident’s reports of leaks into the property and associated repairs.
Southwark Council (202441646)
The complaint is about the landlord’s handling of: The resident’s reports of reoccurring damp and mould in the property. The associated complaint.
Adur District Council (202407076)
The complaint is about the landlord’s handling of the resident’s reports of: Overloaded bins and fly tipping. Items left in the communal hallway. A mailbox attached to a communal wall. A video doorbell and CCTV in a communal area. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)