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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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29 Jul 2024 Maladministration Clarion Housing Association Limited (202336084) Case 202336084 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of electrical faults at her property. The Ombudsman has … 29 Jul 2024 Maladministration Connexus Homes Limited (202303965) Case 202303965 · Estate Management The complaint is about the landlord’s handling of: The removal of Japanese knotweed at the property. The resident’s complaint. 29 Jul 2024 Maladministration Dacorum Borough Council (202300794) Case 202300794 · Managing Relations The complaint concerns the landlord's handling of: Reports of damp and mould. The related complaint. 29 Jul 2024 Maladministration Freebridge Community Housing Limited (202230612) Case 202230612 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs and improvements to the resident’s property. 29 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202327882) Case 202327882 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the associated complaints. 29 Jul 2024 Maladministration Manchester City Council (202305823) Case 202305823 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also … 29 Jul 2024 Maladministration Notting Hill Genesis (NHG) (202315817) Case 202315817 · Managing Relations The complaint is about: the landlord's handling of the resident's reports of damp, mould and water ingress including the remedial … 29 Jul 2024 Maladministration Peabody Trust (202234849) Case 202234849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould and the associated repairs. 29 Jul 2024 Maladministration Places for People Group Limited (202205025) Case 202205025 · Managing Relations The complaint is about the landlord’s handling of: Reports of outstanding repairs. A concern raised about staff conduct. The related … 29 Jul 2024 Maladministration Platform Housing Group Limited (202337199) Case 202337199 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman also considered the … 29 Jul 2024 Maladministration Southern Housing (202317874) Case 202317874 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of carbon monoxide in the property. The associated complaint. 29 Jul 2024 Maladministration Southern Housing Group Limited (202323310) Case 202323310 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of reports of damp and mould. 29 Jul 2024 Maladministration Tamworth Borough Council (202303925) Case 202303925 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s report that the contractor did not give him adequate notice … 29 Jul 2024 Maladministration Transform Housing & Support (202223978) Case 202223978 · Managing Relations The complaint is about the landlord’s handling of works to the property, following a road traffic incident, including: the resident’s … 29 Jul 2024 Maladministration Wandsworth Council (202321915) Case 202321915 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of reports of anti-social behaviour (ASB) from a neighbouring property, in particular … 28 Jul 2024 Maladministration The Guinness Partnership Limited (202211815) Case 202211815 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 26 Jul 2024 Maladministration Clarion Housing Association Limited (202226110) Case 202226110 · Financial The complaint is about the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for … 26 Jul 2024 Maladministration Colchester City Council (202321024) Case 202321024 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to various repairs within the property and the resident’s request for compensation for … 26 Jul 2024 Maladministration Luton Borough Council (202305069) Case 202305069 · Information and data management The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. This Service has also investigated the … 26 Jul 2024 Maladministration Nottingham City Homes Limited (202307947) Case 202307947 · Managing Relations The complaint is about the landlord’s response to the resident’s request to carry out fencing works. The Ombudsman has also … 25 Jul 2024 Maladministration Camden Council (202230620) Case 202230620 · Managing Relations The complaint is about the landlord’s handling of: Issues with subsidence at the property. Reports of damp and mould in … 25 Jul 2024 Maladministration Camden Council (202339205) Case 202339205 · Old Complaints Handling categories The complaint is about: the landlord’s handling of the resident’s reports that she was without heating. the landlord’s handling of … 25 Jul 2024 Maladministration East Devon District Council (202234448) Case 202234448 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Her dispute with her neighbour. The conduct of … 25 Jul 2024 Maladministration Flagship Housing Group Limited (202326415) Case 202326415 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s back patio doors. 25 Jul 2024 Maladministration Folkestone & Hythe District Council (202336218) Case 202336218 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at … 25 Jul 2024 Maladministration ForHousing Limited (202303091) Case 202303091 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and kitchen door repairs at the resident’s property. 25 Jul 2024 Maladministration London Borough of Brent (202233923) Case 202233923 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint. 25 Jul 2024 Maladministration Magenta Living (202322785) Case 202322785 · Financial The complaint concerns the landlord’s: Administration of the resident’s rent account. The related complaint. 25 Jul 2024 Maladministration Manchester City Council (202303266) Case 202303266 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. … 25 Jul 2024 Maladministration Orbit Group Limited (202230719) Case 202230719 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 25 Jul 2024 Maladministration Peabody Trust (202345020) Case 202345020 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: The toilet. The shower. The lack of heating … 25 Jul 2024 Maladministration Sage Housing Limited (202309013) Case 202309013 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of heating. The resident’s report of a … 25 Jul 2024 Maladministration Southwark Council (202232897) Case 202232897 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s shower and toilet. Replacing the resident’s front door. … 25 Jul 2024 Maladministration Sovereign Network Homes (202320450) Case 202320450 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to the windows … 25 Jul 2024 Maladministration Together Housing Association Limited (202318513) Case 202318513 · Information and data management The complaint is about how the landlord handled blocked drains in the property. The Ombudsman has also considered the landlord’s … 25 Jul 2024 Maladministration Warwick District Council (202226965) Case 202226965 · Information and data management The complaint is about the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed … 25 Jul 2024 Maladministration Yorkshire Housing Limited (202315130) Case 202315130 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. … 24 Jul 2024 Maladministration Birmingham City Council (202203547) Case 202203547 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the neighbour. The associated … 24 Jul 2024 Maladministration Clarion Housing Association Limited (202314062) Case 202314062 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damage caused to a window. This Service has … 24 Jul 2024 Maladministration Clarion Housing Association Limited (202318100) Case 202318100 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request that it pay compensation for damage caused to her … 24 Jul 2024 Maladministration Eastlight Community Homes Limited (202106160) Case 202106160 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding the waterlogged condition of the garden. Handling of … 24 Jul 2024 Maladministration Folkestone & Hythe District Council (202327295) Case 202327295 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s proposed adaptation works, and its associated communications. 24 Jul 2024 Maladministration Islington Council (202301453) Case 202301453 · Estate Management The complaint is about the landlord’s handling of fence repairs. 24 Jul 2024 Maladministration Lambeth Council (202306177) Case 202306177 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint. 24 Jul 2024 Maladministration London Borough of Croydon (202310317) Case 202310317 · Information and data management The complaint is about: The landlord’s handling of a complaint against the resident. The landlord’s handling of the resident’s complaint. 24 Jul 2024 Maladministration Notting Hill Genesis (NHG) (202204365) Case 202204365 · Estate Management The complaint refers to the landlord’s handling of estate management matters and repairs reported by the resident as follows: Paving … 24 Jul 2024 Maladministration Watford Community Housing Trust (202202141) Case 202202141 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the … 23 Jul 2024 Maladministration Freebridge Community Housing Limited (202320340) Case 202320340 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from the property next door. 23 Jul 2024 Maladministration Honeycomb Group Limited (202304852) Case 202304852 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the condition of the property . The Ombudsman … 23 Jul 2024 Maladministration London Borough of Hillingdon (202313798) Case 202313798 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and the associated …