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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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31 Jul 2024 Maladministration Curo Places Limited (202301406) Case 202301406 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould, and associated outstanding repairs. 31 Jul 2024 Maladministration Estuary Housing Association Limited (202225058) Case 202225058 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint. 31 Jul 2024 Maladministration Estuary Housing Association Limited (202311016) Case 202311016 · Managing Relations The complaint is about the landlord’s handling of: A repair to the kitchen window. The associated formal complaint. 31 Jul 2024 Maladministration Folkestone & Hythe District Council (202305898) Case 202305898 · Managing Relations This complaint is about the landlord’s: Response to the resident’s concerns about major works to the property’s bathroom. Complaint handling. 31 Jul 2024 Maladministration Gentoo Group Limited (202316350) Case 202316350 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the windows at her property to be replaced. 31 Jul 2024 Maladministration Great Places Housing Association (202339026) Case 202339026 · Information and data management The complaint is about the landlord’s handling of the resident’s communication instructions. 31 Jul 2024 Maladministration Haringey London Borough Council (202226236) Case 202226236 · Information and data management The complaint is about the landlord’s response to the resident’s: report that his home was flooded . request for compensation … 31 Jul 2024 Maladministration Islington Council (202303995) Case 202303995 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) against the neighbour. letting out a property … 31 Jul 2024 Maladministration Lambeth Council (202300919) Case 202300919 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of multiple repair issues, including leaks, damp and mould. … 31 Jul 2024 Maladministration Lewisham Council (202229024) Case 202229024 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: the length of time scaffolding was in situ. … 31 Jul 2024 Maladministration London Borough of Barnet (202203457) Case 202203457 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of blocked pipes and damage to a washing machine. 31 Jul 2024 Maladministration London Borough of Ealing (202310521) Case 202310521 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s requests for adaptations. Response to the resident’s concerns about cavity … 31 Jul 2024 Maladministration London Borough of Ealing (202315949) Case 202315949 · Occupancy Rights The complaint is about how the landlord handled the applicant’s complaint regarding his discretionary tenancy application. 31 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202316285) Case 202316285 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s windows and a communal door being in disrepair and in … 31 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202330174) Case 202330174 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s complaint handling. 31 Jul 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202233438) Case 202233438 · Old Complaints Handling categories The complaint is about: The landlord’s management of roof repairs including its communication with the resident. The landlord’s handling of … 31 Jul 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202308356) Case 202308356 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal lift. The associated complaint. 31 Jul 2024 Maladministration Nottingham Community Housing Association Limited (202234216) Case 202234216 · Old Property Condition migrated-2025 The complaint is about the time taken by the landlord to address issues with ventilation and airflow. 31 Jul 2024 Maladministration One Housing Group Limited (202233848) Case 202233848 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of noise from a … 31 Jul 2024 Maladministration Onward Homes Limited (202342330) Case 202342330 · Managing Relations The complaint is about the landlord’s response to damp and mould reports and the consequent handling of repairs to the … 31 Jul 2024 Maladministration Peabody Trust (202231919) Case 202231919 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for refurbishment of her kitchen and bathroom. The Ombudsman … 31 Jul 2024 Maladministration Peabody Trust (202337696) Case 202337696 · Information and data management The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), including her concerns that her … 31 Jul 2024 Maladministration Plexus UK (First Project) Limited (202229912) Case 202229912 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 31 Jul 2024 Maladministration Richmond Housing Partnership Limited (202218444) Case 202218444 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: damp and mould in the property. damage to the lounge ceiling containing … 31 Jul 2024 Maladministration Southern Housing (202306243) Case 202306243 · Old Complaints Handling categories The complaint concerns the landlord's handling of the resident's report of nuisance and rodent infestation resulting from overgrown nearby wildland … 31 Jul 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202313853) Case 202313853 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of damage to the front door of the resident’s … 31 Jul 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202317640) Case 202317640 · ASB/Abuse/Nuisance The complaint is about is about the landlord’s handling of the resident’s report of noise. 31 Jul 2024 Maladministration St Mungo Community Housing Association (202346162) Case 202346162 · Financial This complaint is about the landlord’s: Response to the resident’s reports of mice. Response to the resident’s concerns around inadequate … 31 Jul 2024 Maladministration Together Housing Association Limited (202307129) Case 202307129 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of high temperatures in the property. The landlord’s handling … 31 Jul 2024 Maladministration Trident Housing Association Limited (202232115) Case 202232115 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a faulty boiler. The associated complaint. 31 Jul 2024 Maladministration Wandle Housing Association Limited (202222581) Case 202222581 · Managing Relations The complaint is about the landlord’s handling of: repairs to the heating, hot water and ventilation systems in the property. … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202308288) Case 202308288 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports about its contractor’s method and level of contact with the resident … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202340778) Case 202340778 · Estate Management The complaint is about the landlord’s response to: Reports of a smell of sewage in the property. Reports of issues … 31 Jul 2024 Maladministration Warwick District Council (202234620) Case 202234620 · Managing Relations The complaint is about: The landlord’s handling of various repairs, including repairs to the roof and concerns around the location … 31 Jul 2024 Maladministration Westminster City Council (202323410) Case 202323410 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident concerning: Damp and mould. Noise from a neighbour’s positive input … 31 Jul 2024 Maladministration Your Housing Limited (202313294) Case 202313294 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Associated complaint. 30 Jul 2024 Maladministration Arun District Council (202116946) Case 202116946 · Managing Relations The complaint is about: The landlords handling of the residents request for new bathroom fittings and flooring. The landlords handling … 30 Jul 2024 Maladministration Camden Council (202232940) Case 202232940 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: antisocial behaviour (ASB) reports made against the resident. the resident’s reports of … 30 Jul 2024 Maladministration Haringey London Borough Council (202333451) Case 202333451 · Information and data management The complaint is about: The landlord’s handling of roofing repairs. The landlord’s handling of window and balcony door repairs. The … 30 Jul 2024 Maladministration Jigsaw Homes Group Limited (202320937) Case 202320937 · Old Property Condition categories The complaint is about the landlords handling of the residents reports of toxic smells and gases in her property. 30 Jul 2024 Maladministration Lambeth Council (202307065) Case 202307065 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of unsafe windows and other required repairs at the … 30 Jul 2024 Maladministration London Borough of Hillingdon (202310109) Case 202310109 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also investigated the landlord’s … 30 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202325703) Case 202325703 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that: The space allocated for the cooker was inadequate. … 30 Jul 2024 Maladministration Orbit Group Limited (202225322) Case 202225322 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated complaint. 30 Jul 2024 Maladministration Reading Borough Council (202305676) Case 202305676 · Managing Relations The complaint is about the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The … 30 Jul 2024 Maladministration Southway Housing Trust (Manchester) Limited (202203674) Case 202203674 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s … 30 Jul 2024 Maladministration The Riverside Group Limited (202312336) Case 202312336 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of: Repairs at the property following the resident’s reports of leaks and drainage … 30 Jul 2024 Maladministration Vivid Housing Limited (202301273) Case 202301273 · Estate Management This complaint is about the landlord’s handling of reports of issues with the communal bin store and pests in the … 30 Jul 2024 Maladministration Wandle Housing Association Limited (202200010) Case 202200010 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for: a kitchen replacement. insulation to the property. repairs … 30 Jul 2024 Maladministration Wandle Housing Association Limited (202303065) Case 202303065 · Managing Relations The complaint is about the landlord’s handling of: a repair to the resident’s boiler. the resident’s complaint.