Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

Most recent first
16 Aug 2024 Maladministration Midland Heart Limited (202338142) Case 202338142 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: leaks, damp and mould damage to personal items … 16 Aug 2024 Maladministration Sovereign Network Homes (202314090) Case 202314090 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in the property. The … 16 Aug 2024 Maladministration Tower Hamlets Homes (202234784) Case 202234784 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of recurring leaks, damp, mould, and associated repairs at … 15 Aug 2024 Maladministration B3 Living Limited (202307898) Case 202307898 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about the neighbour’s dog fouling. 15 Aug 2024 Maladministration Bromford Housing Group Limited (202328975) Case 202328975 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 15 Aug 2024 Maladministration Flagship Housing Group Limited (202305024) Case 202305024 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request … 15 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202332614) Case 202332614 · Old Complaints Handling categories The complaint is about: The landlord’s handling of roofing repairs and associated damp and mould reports. The landlord’s handling of … 15 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202203338) Case 202203338 · Managing Relations The complaint is about the landlord's handling of repairs to the patio and paving at the front of the property. … 15 Aug 2024 Maladministration Stonewater Limited (202229688) Case 202229688 · Managing Relations The resident’s complaint is about the landlord’s: Response to reports of rats in their kitchen; Handling of the associated complaint. 15 Aug 2024 Maladministration The Guinness Partnership Limited (202302753) Case 202302753 · Financial The complaint is about the landlord’s handling of: The administration of the resident’s service charge account, quality of services and … 15 Aug 2024 Maladministration Tower Hamlets Homes (202302593) Case 202302593 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the length of time scaffolding had been up … 15 Aug 2024 Maladministration Waltham Forest Council (202230787) Case 202230787 · Managing Relations The complaint is about the landlord’s handling of leaks into the resident’s property from a property above. This Service has … 15 Aug 2024 Maladministration Yorkshire Housing Limited (202307987) Case 202307987 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to build an outbuilding in the garden of her … 14 Aug 2024 Maladministration Jigsaw Homes Group Limited (202206853) Case 202206853 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 14 Aug 2024 Maladministration London Borough of Redbridge (202304125) Case 202304125 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns of cigarette smoke. Response to the resident’s report of … 14 Aug 2024 Maladministration Town and Country Housing (202231302) Case 202231302 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 13 Aug 2024 Maladministration Clarion Housing Association Limited (202308878) Case 202308878 · Occupancy Rights The complaint is about how the landlord handled the resident’s request to assign her tenancy to her daughter. 13 Aug 2024 Maladministration Incommunities Limited (202306598) Case 202306598 · Estate Management The complaint is about the landlord’s handling of the resident reports of overgrown trees in the garden. 13 Aug 2024 Maladministration Ongo Homes Limited (202305459) Case 202305459 · Managing Relations The complaint is about the landlord’s handling of reports of recurring issues with blocked drains. The Ombudsman has also investigated … 13 Aug 2024 Maladministration Westminster City Council (202301503) Case 202301503 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak from the property above. The Ombudsman … 12 Aug 2024 Maladministration Mansfield District Council (202400625) Case 202400625 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of concerns of coldness in the resident’s property. 12 Aug 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202319099) Case 202319099 · Estate Management The complaint is about the landlord’s handling of communal lift repairs at the resident’s building, and its resulting support for … 9 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202321199) Case 202321199 · Managing Relations The complaint is about the landlord’s: handling of repairs and damp and mould at the resident’s former property. response to … 8 Aug 2024 Maladministration East Midlands Housing Group Limited (202332522) Case 202332522 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) due to harassment and vandalism … 8 Aug 2024 Maladministration Kirklees Council (202323479) Case 202323479 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of major works to the property and the resident’s associated decant. 8 Aug 2024 Maladministration Lambeth Council (202227180) Case 202227180 · Information and data management The complaint is about the landlord’s handling of the resident’s: reports of a leak into her property from the flat … 8 Aug 2024 Maladministration London Borough of Hillingdon (202334242) Case 202334242 · Occupancy Rights The complaint is about the way the landlord responded to the resident’s reports that it had sold land belonging to … 8 Aug 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202301021) Case 202301021 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a fault to the ventilation system in the … 8 Aug 2024 Maladministration Sovereign Network Homes (202325082) Case 202325082 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of multiple repairs required at her new home following … 8 Aug 2024 Maladministration Town and Country Housing (202317114) Case 202317114 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of: A leak in the bathroom which caused damp … 7 Aug 2024 Maladministration Haringey London Borough Council (202302608) Case 202302608 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint. 7 Aug 2024 Maladministration Kingston upon Thames Council (202304327) Case 202304327 · Estate Management The complaint is about the landlord’s handling of forced entry to the resident’s property. The Ombudsman has also investigated the … 7 Aug 2024 Maladministration London Borough of Sutton (202333652) Case 202333652 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Concerns about securing her property. Concerns about staff conduct. Request … 7 Aug 2024 Maladministration Peabody Trust (202329745) Case 202329745 · Managing Relations The complaint is about the landlord’s handling of reports of internal and external repairs to the property. The report has … 7 Aug 2024 Maladministration Sovereign Network Homes (202347567) Case 202347567 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the … 6 Aug 2024 Maladministration Nottingham City Homes Limited (202316662) Case 202316662 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an … 6 Aug 2024 Maladministration Your Housing Limited (202224204) Case 202224204 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of his reports of antisocial behaviour (ASB). 5 Aug 2024 Maladministration Lambeth Council (202226980) Case 202226980 · Estate Management The complaint is about the landlord’s handling of the resident’s reports regarding outstanding communal fencing and water system repairs. The … 5 Aug 2024 Maladministration Leeds City Council (202304805) Case 202304805 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB). This Service has also … 5 Aug 2024 Maladministration Southwark Council (202345859) Case 202345859 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling. 2 Aug 2024 Maladministration Eastlight Community Homes Limited (202337462) Case 202337462 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s associated complaint. 1 Aug 2024 Maladministration Citizen Housing (202310123) Case 202310123 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request to install a patio door. The Ombudsman has also … 1 Aug 2024 Maladministration Richmond Housing Partnership Limited (202316842) Case 202316842 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports about insecure communal doors. Request for the landlord to … 31 Jul 2024 Maladministration A2Dominion Housing Group Limited (202323266) Case 202323266 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent pest issues. The … 31 Jul 2024 Maladministration Abri Group Limited (202230717) Case 202230717 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent low water pressure in … 31 Jul 2024 Maladministration Abri Group Limited (202309963) Case 202309963 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Jul 2024 Maladministration Birmingham City Council (202309395) Case 202309395 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s concerns … 31 Jul 2024 Maladministration Cheshire Peaks & Plains Housing Trust (202315451) Case 202315451 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A series of leaks in the … 31 Jul 2024 Maladministration Clarion Housing Association Limited (202308660) Case 202308660 · Managing Relations The complaint is about the landlord’s handling of: The residents request to be rehoused. The complaint. 31 Jul 2024 Maladministration Clarion Housing Association Limited (202334682) Case 202334682 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings …