Lambeth Council (202229980)
The complaint is about the landlord’s handling of window repairs and replacements at the resident’s home. The Ombudsman has also investigated the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lambeth Council (202327732)
The complaint is about the landlord’s response to the resident’s reports of foul water leaking into his property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202309085)
The complaint is about the landlord’s handling of: Repairs to the resident’s floors. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202313842)
The complaint is about the landlord’s handling of: repairs to the communal roof. the resident’s associated complaint.
Metropolitan Thames Valley Housing (MTV) (202226156)
The complaint is about the landlord’s handling of the resident’s: responsive repairs following a leak. subsequent complaint.
Newlon Housing Trust (202225139)
The complaint is about the landlord’s handling of the resident’s reports of lack of water, heating, and hot water. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202340097)
The complaint is about the landlord’s response to the resident’s: reports of poor maintenance of the communal CCTV system. request to inspect service charge invoices related to the communal CCTV system. reports of faulty windows causing damp and mould. reports of a faulty intercom door entry system and security gate. …
One Housing Group Limited (202310823)
The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property including its offer of compensation. Associated complaints.
One Housing Group Limited (202316616)
The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her balcony.
Orbit Group Limited (202300902)
The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202305835)
The complaint concerns the landlord's response to the resident’s reports of strong smells in her flat.
Southern Housing (202301178)
The complaint is about the landlord’s: Handling of the repairs following a leak into the property. Complaint handling.
Stonewater Limited (202225980)
The complaint is about the landlord’s handling of: The resident’s reports of a broken fence and other garden issues. The resident’s report of damage caused to garden furniture and contractor behaviour. The complaint.
Stonewater Limited (202318462)
The complaint is about the landlord’s handling of: the resident’s request for adaptations. the associated complaint.
The Industrial Dwellings Society (1885) Limited (202344796)
The resident’s complaint was about the landlord’s handling of reports of damp and mould and of a leak flooding the basement below the property.
Thurrock Council (202301374)
The complaint is about the landlord’s handling of works required in the resident’s property.
Aster Group Limited (202305147)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.
Citizen Housing (202337021)
The complaint is about the landlord’s handling of: The replacement of three internal doors and a front entrance door. Communal door repairs. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202317776)
The complaint is about the landlord’s handling of fencing repairs.
Hexagon Housing Association Limited (202318042)
The complaint is about the condition of the property at the start of the tenancy and the landlord’s handling of subsequent repairs. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Lambeth Council (202302113)
The complaint is about the landlord’s handling of: Annual gas safety check appointments. The associated complaint.
Lambeth Council (202340018)
The complaint is about the landlord’s handling of: Damp and mould. Boiler repairs. The Ombudsman has also considered the landlord’s record keeping and complaint handling.
Lambeth Council (202400611)
The complaint is about the landlord’s handling of: Leaks to the resident’s property. Damp and mould. Damage to the resident’s property. A lack of heating and hot water to the resident’s property. The complaint. The Ombudsman has also investigated the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202311830)
The resident’s complaint is about the landlord’s handling of repairs to the window seals. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202317035)
The complaint is about the landlord's handling of the resident’s reports about antisocial behaviour. The landlord’s complaints handling has also been investigated.
Metropolitan Thames Valley Housing (MTV) (202226242)
The complaint is about the landlord’s handling of: Repairs to a structural wall of the property. The associated formal complaint.
Places for People Group Limited (202348597)
The complaint is about the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for a full kitchen replacement. The resident’s reports about repairs to the windows in the property, including his request for all windows to be replaced. The landlord’s complaint handling has also …
A2Dominion Housing Group Limited (202234916)
The complaint is about the landlord’s handling of the resident’s request for further information about its 2021/2022 service charges. The Ombudsman has also investigated the landlord’s complaint handling.
Adur District Council (202302149)
The complaint is about the landlord’s: Handling of reports of black mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
East Riding of Yorkshire Council (202320791)
This complaint is about how the landlord handled the resident’s: Request for a transfer to another property in the block when it became available. Reports of antisocial behaviour (ASB) by a neighbour. This investigation has also considered the landlord’s handling of the associated complaint.
Lambeth Council (202401763)
This complaint is about the landlord’s response to the resident’s reports of: Structural issues with the staircase due to damp and crumbling walls. Cracks to the hallway ceiling.
London & Quadrant Housing Trust (L&Q) (202201163)
The complaint is about the landlord’s handling of a fence repair or replacement. The Ombudsman has also considered the landlord’s complaint handling.
Longhurst Group Limited (202313632)
The complaint is about the landlord's handling of: Communal repairs. The communal cleaning. The resident’s associated complaint.
Metropolitan Thames Valley Housing (MTV) (202312684)
The complaint is about the landlord’s handling of the resident’s: Request for information regarding her service charge. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202322349)
The complaint is about the landlord’s response to the resident’s: Reports of a leak in the loft, and damp and mould. Associated complaint.
One Housing Group Limited (202320330)
The complaint is about the landlord’s communication regarding obtaining an energy performance certificate and its process for installing solar panels. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202324322)
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with the drainage at the property. Associated complaint.
South Tyneside Council (202312194)
The complaint is about the landlord's response to the resident’s reports of faulty windows and her request to have all the windows in the property replaced.
Sovereign Network Homes (Former Network Homes) (202306041)
The complaint is about the landlord’s response to the resident’s reports of long-standing issues with his adapted shower room, and subsequent compensation offered. The Ombudsman has also considered the landlord’s complaint handling.
Waltham Forest Council (202414662)
The complaint is about the landlord’s handling of the resident’s concerns regarding the conduct of a member of its staff.
Hyde Housing Association Limited (202232032)
The complaint is about the landlord’s handling of boiler repairs.
Hyde Housing Association Limited (202308650)
The complaint is about the landlord’s handling of the resident's concerns with the boiler and its subsequent offer of compensation.
London & Quadrant Housing Trust (L&Q) (202310872)
This complaint is about the landlord’s response to the resident’s reports of heating issues. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202307328)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the intercom system. The associated complaint.
Places for People Group Limited (202337962)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould and associated repairs at the property. The resident’s reports of her property being underheated. The landlord’s complaint handling has also been investigated.
Reading Borough Council (202323849)
The complaint is about the landlord’s handling of: Repairs. The resident’s reports of damp and mould. The resident’s reports of a pest infestation. The resident’s complaint.
Retirement Lease Housing Association (202301232)
The complaint is about the landlord’s response to the resident’s concerns about the information it provided regarding the service charges. This Service has also considered the landlord’s handling of the complaint.
Shian Housing Association Limited (202310376)
The complaint is about the landlord’s handling of the resident’s request to repair her central heating system. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
South Tyneside Council (202405769)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs.
Southwark Council (202309545)
The complaint is about: The landlord’s handling of the resident’s reports of noise transfer from the cold-water tank room. The landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)