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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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23 Aug 2024 Maladministration London Borough of Redbridge (202324823) Case 202324823 · Health and Safety (inc. building safety) REPORT COMPLAINT 202324823 London Borough of Redbridge 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202115193) Case 202115193 · ASB/Abuse/Nuisance REPORT COMPLAINT 202115193 London & Quadrant Housing Trust (L&Q) 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating … 23 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202323031) Case 202323031 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Reports of damp and mould. The Ombudsman … 23 Aug 2024 Maladministration Longhurst Group Limited (202308524) Case 202308524 · Managing Relations REPORT COMPLAINT 202308524 Longhurst Group Limited 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Aug 2024 Maladministration Rugby Borough Council (202319694) Case 202319694 · Managing Relations REPORT COMPLAINT 202319694 Rugby Borough Council 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Aug 2024 Maladministration Southern Housing (202230390) Case 202230390 · Old Property Condition migrated-2025 This investigation is about the landlord’s handling of repairs in the resident’s home. 23 Aug 2024 Maladministration South Kesteven District Council (202330587) Case 202330587 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the resident’s property and the resident’s request for improvements. The … 23 Aug 2024 Maladministration Sovereign Network Homes (202308206) Case 202308206 · Health and Safety (inc. building safety) The landlord’s handling of reports of safety concerns with fire doors in the property. 23 Aug 2024 Maladministration Together Housing Association Limited (202327540) Case 202327540 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Handling of the request for … 23 Aug 2024 Maladministration Tower Hamlets Homes (202223024) Case 202223024 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of no heating or hot water. 22 Aug 2024 Maladministration Cyron Housing Co-operative Limited (202218048) Case 202218048 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports concerning the cleaning of a communal area. Associated formal … 22 Aug 2024 Maladministration Dacorum Borough Council (202314190) Case 202314190 · Information and data management The complaint is about the landlord's handling of works to upgrade the resident’s kitchen and bathroom. This Service has also … 22 Aug 2024 Maladministration East Devon District Council (202306755) Case 202306755 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint that its contractor damaged his washing machine. 22 Aug 2024 Maladministration Harlow District Council (202300425) Case 202300425 · Managing Relations The complaint is about the landlords handling of: Repairs to the front porch. The associated complaint. 22 Aug 2024 Maladministration Hyde Housing Association Limited (202335754) Case 202335754 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of … 22 Aug 2024 Maladministration Lambeth Council (202318349) Case 202318349 · Old Complaints Handling categories The complaint is about the landlord’s handling of: reports of leaks from the roof and windows of the resident’s building, … 22 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202228106) Case 202228106 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water pressure issues. This Service has also considered … 22 Aug 2024 Maladministration Notting Hill Genesis (202335114) Case 202335114 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s concerns that her front door may not be fire safety … 22 Aug 2024 Maladministration Orbit Group Limited (202324425) Case 202324425 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs related to damp and mould in his property. … 22 Aug 2024 Maladministration Southwark Council (202306807) Case 202306807 · Managing Relations The complaint is about the landlord’s handling of repairs to the living room door frame. The Ombudsman has considered the … 22 Aug 2024 Maladministration The Guinness Partnership Limited (202114051) Case 202114051 · Old Complaints Handling categories The complaint is about the landlord’s: Response to reports of drainage issues. Response to repairs to the bathroom flooring and … 21 Aug 2024 Maladministration Abri Group Limited (202322589) Case 202322589 · Managing Relations The complaint is about the landlord’s handling of the resident’s query about when her windows would be replaced. This Service … 21 Aug 2024 Maladministration Hexagon Housing Association Limited (202309596) Case 202309596 · Managing Relations The complaint is about the landlord’s handling of: The payment of compensation for delayed shower repairs. The resident’s formal complaint. 21 Aug 2024 Maladministration London Borough of Barnet (202222088) Case 202222088 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of repairs. Associated complaint. 21 Aug 2024 Maladministration London Borough of Brent (202222273) Case 202222273 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at her permanent residence. Damp … 21 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319427) Case 202319427 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. Electrical work. The complaint and the … 21 Aug 2024 Maladministration Longhurst Group Limited (202304372) Case 202304372 · Managing Relations The complaint is about the landlord’s handling of the repairs to the resident’s kitchen floor. The Ombudsman has also investigated … 21 Aug 2024 Maladministration Paragon Asra Housing Limited (202315453) Case 202315453 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 21 Aug 2024 Maladministration Regenda Limited (202339792) Case 202339792 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handing of the resident’s reports of anti-social behaviour from a neighbour. Complaint handling. 21 Aug 2024 Maladministration Richmond Housing Partnership Limited (202312796) Case 202312796 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB). 21 Aug 2024 Maladministration Sanctuary Housing Association (202309429) Case 202309429 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Leaks and loss of electric in the communal … 21 Aug 2024 Maladministration Southwark Council (202305827) Case 202305827 · Managing Relations The complaint is about how the landlord handled: The resident’s request for ventilation at her property. The resident’s reports of … 21 Aug 2024 Maladministration Southway Housing Trust (Manchester) Limited (202210234) Case 202210234 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about rights of access over shared pathways and the … 20 Aug 2024 Maladministration Affordable Housing Communities Limited (202334805) Case 202334805 · Managing Relations The complaint is about the way the landlord handled the residents’: Request for it to buy back shares in their … 20 Aug 2024 Maladministration Southampton City Council (202339127) Case 202339127 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance. Allegations of poor staff … 20 Aug 2024 Maladministration Southend-on-Sea City Council (202316447) Case 202316447 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling. 20 Aug 2024 Maladministration Stonewater Limited (202312190) Case 202312190 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 19 Aug 2024 Maladministration Islington Council (202224799) Case 202224799 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak. This Service has also considered the … 19 Aug 2024 Maladministration Lambeth Council (202224500) Case 202224500 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs. 19 Aug 2024 Maladministration Longhurst Group Limited (202335462) Case 202335462 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of … 19 Aug 2024 Maladministration Peabody Trust (202234334) Case 202234334 · Information and data management The complaint is about the landlord’s: Handling of repairs to an ongoing leak and associated roof repairs. Handling of reports … 19 Aug 2024 Maladministration The Riverside Group Limited (202317333) Case 202317333 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s … 16 Aug 2024 Maladministration Accent Housing Limited (202315788) Case 202315788 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of concerns about the grounds maintenance. 16 Aug 2024 Maladministration Camden Council (202231395) Case 202231395 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. complaint handling. 16 Aug 2024 Maladministration Havering Council (202225478) Case 202225478 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report of a flood. The Ombudsman has also assessed the … 16 Aug 2024 Maladministration Home Group Limited (202301937) Case 202301937 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of water penetration to the property and associated damp. … 16 Aug 2024 Maladministration Islington Council (202308344) Case 202308344 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s complaint concerning her annual gas safety check. 16 Aug 2024 Maladministration London Borough of Redbridge (202341042) Case 202341042 · Managing Relations The complaint is about the landlord’s handling of roof repairs, following reports of a leak. The Ombudsman has also considered … 16 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306931) Case 202306931 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: the resident’s reports of issues with the gas supply. the resident’s reports … 16 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202316572) Case 202316572 · Estate Management This complaint is about the landlord’s response to the resident’s complaint about the security and condition of the block, anti …