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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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30 Aug 2024 Maladministration London & Quadrant Housing Trust (202309774) Case 202309774 · Old Complaints Handling categories The complaint is about: The landlord's handling of repairs to the resident's shower unit. The landlord's complaints handling. 30 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202224694) Case 202224694 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of required repairs to the property staircase. We have … 30 Aug 2024 Maladministration Notting Hill Genesis (NHG) (202211220) Case 202211220 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's response to a leak, and her request for compensation for the damage this … 30 Aug 2024 Maladministration Onward Homes Limited (202327821) Case 202327821 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about: Reports of damp and mould. A request for rehousing. 30 Aug 2024 Maladministration Paragon Asra Housing Limited (202341638) Case 202341638 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of structural damage to her property causing damp and … 30 Aug 2024 Maladministration Richmond Housing Partnership Limited (202317207) Case 202317207 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of repairs to the windows within the property. The … 30 Aug 2024 Maladministration Richmond Housing Partnership Limited (202329501) Case 202329501 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Repairs in the resident’s property. 30 Aug 2024 Maladministration Somerset Council (202305160) Case 202305160 · Managing Relations The complaint is about the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling … 30 Aug 2024 Maladministration Southern Housing (202305489) Case 202305489 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs to the communal lift. The resident’s reports … 30 Aug 2024 Maladministration Southern Housing (202400649) Case 202400649 · Old Property Condition categories The complaint is about the landlord’s handling of reports about leaks into the property and the subsequent repairs. 30 Aug 2024 Maladministration Sovereign Network Homes (202225299) Case 202225299 · Information and data management The complaint is about the landlord’s handling of: the resident’s reported repairs which included: the roof. the guttering and downpipe. … 30 Aug 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202336875) Case 202336875 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a management transfer. 30 Aug 2024 Maladministration Stockport Homes Limited (202113135) Case 202113135 · Old Property Condition categories The resident’s complaint is about the landlord’s response to her request that it install drainage to remedy build-ups of standing … 30 Aug 2024 Maladministration Thanet District Council (202226191) Case 202226191 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for an electric vehicle charging point (EVCP), including his … 29 Aug 2024 Maladministration A2Dominion Housing Group Limited (202215451) Case 202215451 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The … 29 Aug 2024 Maladministration bpha Limited (202215672) Case 202215672 · Old Complaints Handling categories The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the … 29 Aug 2024 Maladministration Clarion Housing Association Limited (202224938) Case 202224938 · Old Estate Management categories The complaint is about the landlord’s handling of: The resident’s reports of a roof leak affecting the communal areas. The … 29 Aug 2024 Maladministration First Choice Homes Oldham Limited (202321742) Case 202321742 · Managing Relations This complaint is about the landlord's handling of: A mice infestation in the resident’s property. The associated complaint. 29 Aug 2024 Maladministration Hyde Housing Association Limited (202302504) Case 202302504 · Financial The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s … 29 Aug 2024 Maladministration Lambeth Council (202323146) Case 202323146 · Estate Management The complaint is about the landlord's response to the resident's reports of a broken communal lift. This report has also … 29 Aug 2024 Maladministration Mansfield District Council (202322775) Case 202322775 · Information and data management The complaint is about the landlord’s handling of kitchen alterations at the resident’s home. The Ombudsman has also investigated the … 29 Aug 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202309979) Case 202309979 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the kitchen. The storage … 29 Aug 2024 Maladministration Midland Heart Limited (202327859) Case 202327859 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). the resident’s complaint. 29 Aug 2024 Maladministration One Housing Group Limited (202234703) Case 202234703 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of no heating and hot water in the property. 29 Aug 2024 Maladministration Peabody Trust (202214402) Case 202214402 · Financial The complaint is about the landlord’s handling of: The resident's requests for information about service charges. The associated complaint. 29 Aug 2024 Maladministration Peabody Trust (202339084) Case 202339084 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also taken the … 29 Aug 2024 Maladministration Rooftop Housing Association Limited (202325127) Case 202325127 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of various repairs including: Damp and mould; a cracked … 29 Aug 2024 Maladministration Southern Housing (202340257) Case 202340257 · Information and data management The complaint is about the landlord’s handling of damp and mould in the property, and the associated repairs. The Ombudsman … 29 Aug 2024 Maladministration South Tyneside Council (202234416) Case 202234416 · Information and data management The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to both the interior and exterior … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202303770) Case 202303770 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202313653) Case 202313653 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and … 29 Aug 2024 Maladministration The Riverside Group Limited (202310549) Case 202310549 · Estate Management The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. … 29 Aug 2024 Maladministration Wandle Housing Association Limited (202346420) Case 202346420 · Old Complaints Handling categories This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered … 29 Aug 2024 Maladministration Yorkshire Housing Limited (202311594) Case 202311594 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the complaint. 28 Aug 2024 Maladministration Hyde Housing Association Limited (202303045) Case 202303045 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202317272) Case 202317272 · Managing Relations The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s … 28 Aug 2024 Maladministration London Borough of Ealing (202225737) Case 202225737 · Managing Relations The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated … 28 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202335641) Case 202335641 · Old Property Condition categories The complaint is about the landlord’s handling of reported leaks in the property. 28 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202347485) Case 202347485 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of damage to her … 28 Aug 2024 Maladministration Peabody Trust (202335463) Case 202335463 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. … 28 Aug 2024 Maladministration Southern Housing (202213583) Case 202213583 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of defects to the windows and French doors. The … 27 Aug 2024 Maladministration Ashford Borough Council (202308502) Case 202308502 · Information and data management The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman … 27 Aug 2024 Maladministration London Borough of Hackney (202229549) Case 202229549 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s associated … 27 Aug 2024 Maladministration The Guinness Partnership Limited (202233414) Case 202233414 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the extractor fan vent and roof. Repairs to the patio … 27 Aug 2024 Maladministration Vivid Housing Limited (202209946) Case 202209946 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling. 23 Aug 2024 Maladministration Bristol City Council (202305872) Case 202305872 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of leaks into his property. This Service has also … 23 Aug 2024 Maladministration Bromford Housing Group Limited (202342434) Case 202342434 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s antisocial behaviour and noise nuisance reports. 23 Aug 2024 Maladministration Dacorum Borough Council (202336291) Case 202336291 · Information and data management The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also … 23 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202223999) Case 202223999 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould … 23 Aug 2024 Maladministration London Borough of Camden Council (202233880) Case 202233880 · Local Authority / ALMO or TMO The complaint is about: The landlords handling of the residents reports of ongoing water leaks from the flat above. The …