Islington Council (202302456)
The complaint is about: The landlord’s handling of the resident’s reports of a beeping noise. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lambeth Council (202402474)
The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damage at the property. The landlord’s complaint handling has also been investigated.
Lewisham Council (202326309)
The complaint is about the landlord’s handling of the resident’s report of: Leaks, damp, and mould. Issues with the toilet flush.
London & Quadrant Housing Trust (L&Q) (202223776)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom windows. The Ombudsman has also considered the landlord’s: Record keeping. Associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202317798)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould.
Newark and Sherwood District Council (202324726)
This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202305979)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
One Housing Group Limited (202328255)
The complaint is about the landlord's handling of repairs to the boiler in the resident’s property.
One Vision Housing Limited (202317916)
The complaint is about the landlord’s handling of the resident’s: Report of a leak. Request to repair or replace damaged flooring, a wash basin and a toilet at her property.
Peabody Trust (202232974)
The resident’s complaint is about the landlord’s handling of: The resident’s reports of leaks from the communal roof causing damp and mould to the interior of his flat. The associated complaint.
Peabody Trust (202417964)
The complaint is about the landlord’s handling of: The resident’s reports of noise and request for soundproofing. The resident’s concerns about the erection and position of a fence.
Richmond Housing Partnership Limited (202324731)
This complaint is about the landlord’s response to the resident’s: Reports of damp and mould at the property. Reports of heating issues. Concerns about the condition of the bathroom. Concerns about the condition of the kitchen. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Southern Housing (202305692)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also considered the landlord’s record keeping and information management.
Southwark Council (202227200)
The complaint is about the landlord’s handling of repairs needed to the communal drains.
Southway Housing Trust (Manchester) Limited (202306857)
The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The resident also complained about the landlord’s handling of her requests for repairs to the WC, hallway, kitchen and a security light.
Sovereign Network Homes (Former Network Homes) (202320827)
The complaint is about the landlord’s handling of the resident’s reports of cold air entering his property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
Stonewater Limited (202234548)
The complaint is about the landlord’s handling of reports of noise and antisocial behaviour (ASB).
Thanet District Council (202400557)
The complaint is about the landlord’s response to the resident’s concerns about damp and mould.
Wandsworth Council (202305904)
The complaint is about the landlord’s handling of: The resident’s concerns about refurbishment works at the property and the subsequent remedial works. The associated complaint.
Amplius Living (202318202)
The complaint is about: The landlord’s handling of and response to the resident’s concerns about repairs following a structural survey. The landlord's complaint handling.
Arun District Council (202408362)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property.
Birmingham City Council (202211353)
The complaint is about: The landlord’s handling of reports of leaks and the associated repairs. The landlord’s handling of the resident’s complaint.
Camden Council (202226292)
The complaint is about the landlord’s communication with the resident following reports of antisocial behaviour (ASB).
Citizen Housing (202325904)
The complaint is about the landlord’s response to the resident’s concerns about repairs to the communal entry door.
Citizen Housing Group Limited (202315154)
This complaint is about the landlord’s handling of reports of damp and mould.
Curo Places Limited (202320562)
The resident’s complaint is about the landlord’s handling of an investigation into structural concerns about the property. The Ombudsman has also assessed the landlord’s complaint handling.
Eastlight Community Homes Limited (202311363)
The complaint is about the landlord’s handling of the resident’s report of the ceiling collapsing. The landlord’s complaint handling has also been considered.
Home Group Limited (202221637)
The complaint is about the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint.
Lambeth Council (202319858)
The complaint is about the landlord’s handling of the resident’s report of a repair to his kitchen window and the arrangements for making the appointments. The Ombudsman has also investigated the landlord’s handling of the associated complaints.
Lambeth Council (202342293)
The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Lewisham Council (202346520)
The complaint is about the landlord’s response to concerns about a repair appointment.
Lincolnshire Housing Partnership Limited (202313318)
The complaint is about the landlord's handling of the resident’s reports of: Staff conduct. Damage caused by a leak. The associated complaint.
London Borough of Hillingdon (202338766)
The complaint is about the landlord's response to the resident’s: Reports of radiators not working in the property. Associated complaint.
London Borough of Islington (202344546)
The complaint is about the landlord’s response to the resident's concerns about the condition of the windows and the door at her property. The landlord’s complaint handling is also considered.
London Borough of Lambeth (202345112)
The complaint is about: The landlord’s handling of disrepair works, including damp and mould. The landlord’s handling of the resident’s complaints.
London Borough of Lambeth (202403107)
The complaint is about the landlord’s handling of: The resident’s reports of structural damage to the external bay window support pillars. The associated complaint.
London Borough of Lewisham (202344279)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould.
London & Quadrant Housing Trust (L&Q) (202212072)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould throughout the property. The resident’s concerns about asbestos in the property. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202343869)
The complaint is about the landlord’s: Handing of the resident’s reports of antisocial behaviour (ASB) and noise from a neighbour. Complaint handling.
Orbit Group Limited (202225124)
The landlord’s response to the resident’s complaint about her request for fencing and repairs.
Peabody Trust (202318478)
The complaint is about the landlord’s: Handling of the resident’s reports of repairs. Response to the resident's concerns about her contact details and her access to her tenancy account online. This investigation also considers the landlord’s complaint handling and record keeping.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202400591)
The complaint is about the landlord’s: Handling of repairs to resolve damp and mould. Decision not to decant the resident. Handling of the resident’s concerns about the conduct of contractors. Response to the resident’s concerns about asbestos. Handling of the associated complaint.
Southern Housing (202314620)
The complaint is about the landlord’s handling of the resident’s purchase of a shared ownership property. The landlord’s complaint handling has also been considered.
Tower Hamlets Homes (202317945)
The complaint is about the landlord’s handling of: The resident’s report of a leak affecting the property. The associated complaint.
Abri Group Limited (202228061)
The complaint is about the landlord’s: Response to the resident’s concerns that a neighbour had erected a patio and fence without permission. Handling of the complaint.
Amplius Living (202410731)
The complaint is about the landlord’s: Response to the resident’s reports that the property was cold and does not retain heat. Complaint handling.
Irwell Valley Housing Association Limited (202308371)
The complaint is about the landlord’s handling of the: Resident’s reports of concerns with the communal cleaning. Resident’s reports of repairs to the communal entrance door.
Islington and Shoreditch Housing Association Limited (202305280)
The complaint is about the landlord’s handling of: The resident’s request for repairs to the wet room in the property. The associated complaint.
Islington Council (202224543)
The complaint is about the landlord’s handling of the resident’s: Reports of water ingress. Associated formal complaint.
Islington Council (202320838)
The complaint is about: The landlord’s handling of repairs to remedy water ingress into the property. The landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)