Camden Council (202304548)
The complaint is about the landlord’s handling of repairs to the heating/hot water system. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Greenoak Housing Association Limited (202303986)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) including noise nuisance. Reports of parking issues. Associated complaint.
Sandwell Metropolitan Borough Council (202307606)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Sovereign Network Homes (Former Network Homes) (202306025)
The complaint is about the landlord’s handling of the resident’s concerns over the safety of a carbon monoxide alarm. The landlord’s complaint handling has also been investigated.
Sovereign Network Homes (Former Network Homes) (202339335)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, including to a wall and guttering. Maintenance of the property/block, including resident engagement and cyclical decoration. The Ombudsman has also considered the landlord’s complaints handling.
Wandle Housing Association Limited (202301722)
The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to the communal TV aerial. Complaint.
Wandle Housing Association Limited (202327977)
The resident’s complaint is about the landlord’s handling of: His reports of antisocial behaviour (ASB). Reconnecting the heating system in the property. The Ombudsman has also assessed the landlord’s complaint handling.
Haringey London Borough Council (202402848)
The complaint is about the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint handling.
Livv Housing Group (202414782)
The complaint is about the landlord’s handling of concerns about: the condition of the property at the start of the tenancy. outstanding repairs at the property. pest infestation. staff conduct. antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Newham (202222853)
The complaint concerns the landlord's handling of the resident’s reports of noise nuisance from the upstairs’ flat. This Service has also considered the landlord’s handling of the related complaint.
London & Quadrant Housing Trust (L&Q) (202310991)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) from a neighbour. Complaint handling.
Red Kite Community Housing Limited (202317139)
The complaint is about the landlord’s: handling of the resident’s reports of high water pressure. complaint handling.
Southend-on-Sea City Council (202317488)
The complaint is about the landlord’s handling of the resident's reports about: A leak, damp and mould and subsequent damage to personal belongings and decorations.
Clarion Housing Association Limited (202345917)
The complaint is about the landlord’s: Response to the resident’s reports regarding various repair issues at her property. Complaints handling.
London & Quadrant Housing Trust (L&Q) (202324497)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
Notting Hill Genesis (NHG) (202300424)
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s complaint handling.
Torus62 Limited (202320438)
The complaint is about the landlord’s: Response to repair issues at the property. Complaint handling.
Wandsworth Council (202343422)
The complaint is about the landlord’s handling of water leaking into the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Leeds City Council (202327705)
The complaint is about the landlord’s handling of damp and mould and a blocked toilet at the resident’s property.
Peabody Trust (202228723)
The complaint is about the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202231355)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling. The Ombudsman has also investigated the landlord’s record keeping.
Poplar Housing And Regeneration Community Association Limited (202229979)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Associated complaint.
Great Places Housing Association (202310469)
The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202313685)
The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202327473)
The resident’s complaint is about the landlord’s handling of repairs to the windows. The Ombudsman has also investigated the landlord’s complaint handling.
Lewisham Council (202346860)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202319093)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Kirklees Council (202325823)
The complaint is about the landlord’s handling of repairs including damp and mould, removal of polystyrene ceiling tiles in the hallway, repairs to the kitchen ceiling, repairs to the windows and clearing the rear gutter at the resident’s property. The Ombudsman has also considered the associated complaint handling.
Orbit Housing Association Limited (202348692)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to the front door, windows, and intercom. Concerns raised about the maintenance/upkeep of communal areas. Concerns raised about its record keeping. Service charge enquiries. The Ombudsman has also considered the landlord’s handling of the associated complaints.
Sovereign Network Homes (202232633)
The complaint is about the landlord’s responses to the leaseholder’s request for information about the renewal of cavity wall insulation in his building.
Clarion Housing Association Limited (202324940)
This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Lambeth Council (202230233)
The complaint is about the resident’s reports about the landlord’s handling of structural repairs causing dampness and damage to his property.
Northumberland Council (202324329)
The complaint is about the landlord’s handling of reports of a damp bedroom floor. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202408018)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Communal lighting repairs. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202305125)
The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB).
Leeds City Council (202230989)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202124501)
The complaint is about: The landlord’s handling of the resident’s reports of repairs in the property including leaks, damp, and mould. The landlord’s complaint handling.
Peabody Trust (202344678)
The complaint is about: The landlord’s handling of the resident’s request to be considered for an increased transfer priority banding on medical grounds. The landlord’s response to the resident’s request for a bathroom extractor fan to be repositioned.
Sandwell Metropolitan Borough Council (202315368)
The complaint is about the landlord’s handling of the resident’s: reports of boundary issues with her neighbouring property. associated complaint.
Accent Housing Limited (202303477)
The complaint is about the landlord’s handling of the resident’s: Reports of draughts and the property not retaining heat. Reports of damp and mould in the property. Request for evidence of its service charge expenditure. Complaints.
Basildon Borough Council (202323484)
The complaint is about the landlord’s handling of leaks to the resident’s wet room.
Clarion Housing Association Limited (202222119)
The complaint is about the way the landlord handled the resident’s: Reports of an ongoing leak from a roof terrace. Temporary decants. Complaint. This report has also assessed the landlord’s record keeping.
Clarion Housing Association Limited (202305122)
The complaint is about the landlord’s handling of: Damp and mould repairs and improvement work. The associated complaint.
Clarion Housing Association Limited (202318286)
The complaint is about the landlord’s handling of the resident’s: Reports of low water pressure and a lack of hot water in the property. Complaints.
Derby City Council (202345219)
The complaint is about: The landlord’s handling of disability adaptations at the resident’s property. The landlord’s handling of the resident’s complaint.
Falcon Housing Association C.I.C (202224190)
The complaint is about the landlord’s handling of: Repairs and adaptation requests at the property. The associated complaint.
Haringey London Borough Council (202312808)
The complaint is about the landlord handling of: The maintenance of a hedge. The associated complaint.
Home Group Limited (202228400)
The complaint is about the landlord’s handling of the resident’s reports of: Draughts and cold. A leak. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Home Group Limited (202302832)
The complaint is about the landlord’s handling of the resident’s reports of her property being cold. This Service has also investigated the landlord’s complaint handling.
Homes Plus Limited (202308385)
The complaint is about: the landlord’s response to the resident’s request to cut back the trees in her back garden. The landlord’s response to the resident’s request to remove waste from her garden.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)