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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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12 Sep 2024 Maladministration London Borough of Hackney (202327062) Case 202327062 · Managing Relations The complaint is about the landlord’s: Response to reports of water ingress and associated damp and mould. Handling of the … 12 Sep 2024 Maladministration Orbit Housing Association Limited (202226906) Case 202226906 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould, including requests for repairs to windows. The … 12 Sep 2024 Maladministration Peabody Trust (202229340) Case 202229340 · Managing Relations The complaint is about the landlord’s handling of repairs to the property following the resident’s reports of damp and mould. … 12 Sep 2024 Maladministration Peter Bedford Housing Association Limited (202310962) Case 202310962 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the residents reports of antisocial behaviour (ASB). The Ombudsman has also considered … 12 Sep 2024 Maladministration Tower Hamlets Homes (202309744) Case 202309744 · Managing Relations The complaint is about the landlord’s handling of: A roof leak which resulted in damp and mould in the resident’s … 11 Sep 2024 Maladministration A2Dominion Housing Group Limited (202216861) Case 202216861 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the … 11 Sep 2024 Maladministration Lambeth Council (202341119) Case 202341119 · Managing Relations The complaint is about the landlord’s handling of a balcony leak. The Ombudsman has also addressed the landlord’s complaint handling. 11 Sep 2024 Maladministration Richmond Housing Partnership Limited (202328167) Case 202328167 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about damp and mould; complaints handling. 11 Sep 2024 Maladministration Southern Housing (202314357) Case 202314357 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s report of a repair to a bin store. The resident’s … 11 Sep 2024 Maladministration Torus62 Limited (202308287) Case 202308287 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 11 Sep 2024 Maladministration Waltham Forest Council (202401637) Case 202401637 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of a leak into his property. 11 Sep 2024 Maladministration Waverley Borough Council (202224018) Case 202224018 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint … 10 Sep 2024 Maladministration Southern Housing (202234809) Case 202234809 · Information and data management The complaint is about how the landlord handled water ingress and associated damp and mould in the property . The … 10 Sep 2024 Maladministration Westminster City Council (202320571) Case 202320571 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 9 Sep 2024 Maladministration Harlow District Council (202311482) Case 202311482 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a leak to the roof at the leaseholder’s property. 9 Sep 2024 Maladministration Tower Hamlets Homes (202119292) Case 202119292 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s wet room. The Ombudsman has also investigated the … 6 Sep 2024 Maladministration Peabody Trust (202348485) Case 202348485 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about restricted use of the shared garden and being … 5 Sep 2024 Maladministration Birmingham City Council (202330394) Case 202330394 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 5 Sep 2024 Maladministration Haringey London Borough Council (202301223) Case 202301223 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the resident’s request for a management pack. 5 Sep 2024 Maladministration Lewisham Council (202217117) Case 202217117 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the … 5 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306491) Case 202306491 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and the associated repairs. Reports of … 5 Sep 2024 Maladministration Westminster City Council (202309206) Case 202309206 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos in his property. The Ombudsman has also … 4 Sep 2024 Maladministration Clarion Housing Association Limited (202219645) Case 202219645 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of defective heating and a lack of insulation within … 4 Sep 2024 Maladministration Lewisham Council (202207457) Case 202207457 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Spitting, littering, and racial abuse by neighbours. Damp … 4 Sep 2024 Maladministration Wandle Housing Association Limited (202313860) Case 202313860 · Financial The complaint is about the landlord’s handling of: The cleaning and repairs in the common areas of the resident’s building. … 3 Sep 2024 Maladministration One Housing Group Limited (202328323) Case 202328323 · Old Property Condition migrated-2025 The landlord’s handling of reports of leaks in the property. 3 Sep 2024 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202234494) Case 202234494 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s report about the condition of the walls in the property … 3 Sep 2024 Maladministration Rooftop Housing Association Limited (202306466) Case 202306466 · Financial The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up. Communication around the rent and … 3 Sep 2024 Maladministration Southern Housing (202339900) Case 202339900 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 3 Sep 2024 Maladministration Waverley Borough Council (202334911) Case 202334911 · Old Property Condition migrated-2025 The complaint is about the landlord's: Handling of the installation of a wet room. Knowledge and information management. 2 Sep 2024 Maladministration Aster Group Limited (202300109) Case 202300109 · Financial The complaint is about the landlord’s administration of the resident’s service charge for the maintenance and repair of adaptations. 31 Aug 2024 Maladministration Dacorum Borough Council (202329054) Case 202329054 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. Repairs to leaking guttering. Repairs to lifting window rims. … 31 Aug 2024 Maladministration Islington Council (202310224) Case 202310224 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues in the property; complaints handling. 31 Aug 2024 Maladministration Tower Hamlets Community Housing (202307854) Case 202307854 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The related complaint. 30 Aug 2024 Maladministration A2Dominion Housing Group Limited (202232693) Case 202232693 · Financial The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint. 30 Aug 2024 Maladministration Amplius Living (202226698) Case 202226698 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of … 30 Aug 2024 Maladministration Anchor Hanover Group (202306635) Case 202306635 · Estate Management The complaint is about the landlord’s handling: of the resident’s reported issues about: a rodent infestation. his bay window repair. … 30 Aug 2024 Maladministration Aster Group Limited (202327751) Case 202327751 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Mould in her shower room. Her request for a management transfer. 30 Aug 2024 Maladministration Birmingham City Council (202221487) Case 202221487 · Old Complaints Handling categories The complaint is about: The landlord’s response to disruption caused the resident, including loss of broadband and telephone services, during … 30 Aug 2024 Maladministration Clarion Housing Association Limited (202334904) Case 202334904 · Managing Relations The complaint is about: The landlord’s handling of repairs in the property. The landlord’s response to reports of leaks, damp … 30 Aug 2024 Maladministration Havering Council (202306892) Case 202306892 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and the … 30 Aug 2024 Maladministration Incommunities Limited (202308270) Case 202308270 · Managing Relations The landlord's handling of the resident’s reports : Of damp and mould. That she was struggling to heat her home. … 30 Aug 2024 Maladministration Islington Council (202338896) Case 202338896 · Information and data management The complaint is about the landlord’s handling of: Leaks into the property. Damp and mould. The Ombudsman has also considered … 30 Aug 2024 Maladministration Lambeth Council (202302647) Case 202302647 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about an outstanding roof repair. 30 Aug 2024 Maladministration Lambeth Council (202310961) Case 202310961 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the payment of communal electricity in the building. … 30 Aug 2024 Maladministration Leeds City Council (202338852) Case 202338852 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of his reports of antisocial behaviour (ASB) and racial harassment from his … 30 Aug 2024 Maladministration Lewisham Council (202233750) Case 202233750 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of repairs to the … 30 Aug 2024 Maladministration Lewisham Council (202309875) Case 202309875 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of responsive … 30 Aug 2024 Maladministration Lewisham Council (202313145) Case 202313145 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about his neighbour’s CCTV camera. The Ombudsman has also … 30 Aug 2024 Maladministration London Borough of Hackney (202309724) Case 202309724 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s reporting of repairs to the property including the wet room. Complaints …