Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

Most recent first
24 Sep 2024 Maladministration Clarion Housing Association Limited (202325106) Case 202325106 · Information and data management The complaint is about the landlord’s: Response to the resident’s request for a management transfer following incidents of antisocial behaviour. … 24 Sep 2024 Maladministration Futures Housing Group Limited (202302990) Case 202302990 · Old Complaints Handling categories The complaint is about the landlord’s handling of a leak at the resident’s property. The Ombudsman has also investigated the … 24 Sep 2024 Maladministration Hammersmith and Fulham Council (202345601) Case 202345601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home and her … 24 Sep 2024 Maladministration London Borough of Ealing (202323857) Case 202323857 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman … 24 Sep 2024 Maladministration London Borough of Hillingdon (202226669) Case 202226669 · Estate Management The complaint is about the landlord’s handling of reports of issues with the communal security gate. 24 Sep 2024 Maladministration Orbit Housing Association Limited (202342464) Case 202342464 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The associated complaint handling. 24 Sep 2024 Maladministration Regenda Limited (202342661) Case 202342661 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould, and its handling of associated … 24 Sep 2024 Maladministration Sage Housing Limited (SHL) (202225956) Case 202225956 · ASB/Abuse/Nuisance REPORT COMPLAINT 202225956 Sage Housing Limited (SHL) 24 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2024 Maladministration The Riverside Group Limited (202330781) Case 202330781 · Managing Relations The complaint is about the landlord’s handling of: Reports of rats in the property. The associated complaint. 24 Sep 2024 Maladministration Waltham Forest Council (202312872) Case 202312872 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to her property. The Ombudsman has … 23 Sep 2024 Maladministration Croydon Churches Housing Association Limited (202309423) Case 202309423 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp … 23 Sep 2024 Maladministration Hyde Housing Association Limited (202305990) Case 202305990 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak into her bathroom and damage to … 23 Sep 2024 Maladministration Southend-on-Sea City Council (202309216) Case 202309216 · Estate Management The complaint is about the landlord’s handling of the resident’s request for it to: reinstate an external security gate. install … 23 Sep 2024 Maladministration Sovereign Network Homes (202306986) Case 202306986 · Old Complaints Handling categories REPORT COMPLAINT 202306986 Sovereign Network Homes 23 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Sep 2024 Maladministration Accent Housing Limited (202231933) Case 202231933 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports about drainage issues in the bathroom. Complaint handing. 20 Sep 2024 Maladministration Camden Council (202308263) Case 202308263 · Managing Relations The complaint is about: The landlord’s handling of reports of no heating in the property. The associated complaint handling. 20 Sep 2024 Maladministration Chesterfield Borough Council (202307997) Case 202307997 · Managing Relations The complaint is about: the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of … 20 Sep 2024 Maladministration Habinteg Housing Association Limited (202206829) Case 202206829 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the installation of the resident’s kitchen. The landlord’s complaint handling has also … 20 Sep 2024 Maladministration Lewisham Council (202224509) Case 202224509 · Managing Relations The complaint is about the landlord’s handling of: A repair to the living room window. The associated complaint. 20 Sep 2024 Maladministration Norwich City Council (202220934) Case 202220934 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: repairing the cracks in the balcony, subsequent repairs to address the damp … 19 Sep 2024 Maladministration Hammersmith and Fulham Council (202302176) Case 202302176 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a broken front door lock at the resident’s property. 19 Sep 2024 Maladministration Haringey London Borough Council (202301724) Case 202301724 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of the resident’s reports of a leak from the flat above. 19 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202231045) Case 202231045 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a leak and the associated remedial repairs. The … 19 Sep 2024 Maladministration Peabody Trust (202232076) Case 202232076 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the … 17 Sep 2024 Maladministration Basildon Borough Council (202332333) Case 202332333 · Old Complaints Handling categories The complaint is about: The landlord’s management of repairs at the property. The landlord’s handling of the resident’s complaint. 17 Sep 2024 Maladministration Clarion Housing Association Limited (202212254) Case 202212254 · Managing Relations The complaint is about the landlord’s response to the resident’s request for: A repair to a brick wall. Other repairs. … 17 Sep 2024 Maladministration Gateway Housing Association Limited (202311690) Case 202311690 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks and damp in his property and the … 17 Sep 2024 Maladministration Hyde Housing Association Limited (202314459) Case 202314459 · Managing Relations The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following … 17 Sep 2024 Maladministration Longhurst Group Limited (202216088) Case 202216088 · Estate Management The complaint is about the landlord’s handling of: Repairs at the property. The felling of a tree. This Service has … 17 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202225062) Case 202225062 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould at her property. 17 Sep 2024 Maladministration Milton Keynes City Council (202320226) Case 202320226 · Managing Relations The complaint is about the landlord’s handling of: The boiler replacement. Disrepair at the property. The Ombudsman has also investigated … 17 Sep 2024 Maladministration Notting Hill Genesis (NHG) (202119317) Case 202119317 · Financial The complaint is about the landlord’s handling of the resident’s: Rent account. Request to keep a pet. Complaint. 17 Sep 2024 Maladministration Southern Housing (202230114) Case 202230114 · Managing Relations The complaint is about the resident’s reports about the landlord’s handling of; Adaptations to the property. The resident’s request to … 17 Sep 2024 Maladministration Two Rivers Housing (202219820) Case 202219820 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp in the property. Decision not to decant … 16 Sep 2024 Maladministration Estuary Housing Association Limited (202304853) Case 202304853 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould … 16 Sep 2024 Maladministration Nottingham Community Housing Association Limited (202312775) Case 202312775 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp in the property. 16 Sep 2024 Maladministration Southern Housing (202302554) Case 202302554 · Estate Management REPORT COMPLAINT 202302554 Southern Housing Group Limited 16 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Sep 2024 Maladministration Sovereign Network Homes (202323139) Case 202323139 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s doorframes, doors, and floorboards. Complaint handling. 16 Sep 2024 Maladministration Stonewater Limited (202307788) Case 202307788 · Managing Relations The complaint is about the landlord's handling of: Installation of a drop-down lockable parking bollard to the resident’s driveway. The … 13 Sep 2024 Maladministration Amplius Living (202326029) Case 202326029 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Complaint handling. 13 Sep 2024 Maladministration Brighton and Hove City Council (202335014) Case 202335014 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports of discrimination, including a … 13 Sep 2024 Maladministration Cornwall Council (202225892) Case 202225892 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports that neighbours were repairing cars on the street. The … 13 Sep 2024 Maladministration Hyde Housing Association Limited (202307080) Case 202307080 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. … 13 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202312177) Case 202312177 · Managing Relations The complaint is about the landlord's handling of: The resident’s concerns about replacement of doors and windows. The associated formal … 13 Sep 2024 Maladministration Southern Housing (202306922) Case 202306922 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident's reports of issues with the heating and hot water system. … 12 Sep 2024 Maladministration Clarion Housing Association Limited (202211561) Case 202211561 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 12 Sep 2024 Maladministration Hammersmith and Fulham Council (202311490) Case 202311490 · Managing Relations The complaint is about the landlord's handling of repairs to the kitchen and bathroom. The Ombudsman has also investigated the … 12 Sep 2024 Maladministration Haringey London Borough Council (202346245) Case 202346245 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 12 Sep 2024 Maladministration Hyde Housing Association Limited (202313313) Case 202313313 · Estate Management This complaint is about the landlord’s handling of repair requests in a bin storage room for a broken light and … 12 Sep 2024 Maladministration Karibu Community Homes Limited (202301362) Case 202301362 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint.