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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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30 Sep 2024 Maladministration Southern Housing (202234466) Case 202234466 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports and complaints about mould, an extractor fan, lack of … 30 Sep 2024 Maladministration Southern Housing (202318381) Case 202318381 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer request to an accessible property. Handling of the resident’s … 30 Sep 2024 Maladministration Southwark Council (202309335) Case 202309335 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak into the property and subsequent damp … 30 Sep 2024 Maladministration Southwark Council (202338332) Case 202338332 · Managing Relations The complaint is about the landlord's handling of: Reports of leaks and the associated repairs. The complaint. 30 Sep 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202327775) Case 202327775 · Estate Management The complaint is about the landlord’s handling of: Repairs to the external lighting on the estate. The resident’s associated complaint. 30 Sep 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202344420) Case 202344420 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about cold and a request for insulation in her … 30 Sep 2024 Maladministration Stonewater Limited (202339798) Case 202339798 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a leak from the mechanical ventilation with heat … 30 Sep 2024 Maladministration Sutton Housing Partnership (202223502) Case 202223502 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks at the property. Handling of reports of damp and … 30 Sep 2024 Maladministration Tamworth Borough Council (202336512) Case 202336512 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 30 Sep 2024 Maladministration The Guinness Partnership Limited (202344110) Case 202344110 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and damp and mould in the resident’s property, and its handling … 30 Sep 2024 Maladministration Your Housing Limited (202233665) Case 202233665 · Managing Relations The resident’s complaint concerns the landlord’s handling of repairs following water ingress from the roof. This report has also considered … 27 Sep 2024 Maladministration A2Dominion Housing Group Limited (202324629) Case 202324629 · Information and data management The complaint is about the landlord's handling of the resident’s request for an urgent transfer and the landlord’s assessment of … 27 Sep 2024 Maladministration Accent Housing Limited (202229189) Case 202229189 · Managing Relations The complaint is about: The landlord’s handling of repairs to the back door and laminate flooring in the property. The … 27 Sep 2024 Maladministration Brighton and Hove City Council (202334600) Case 202334600 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was … 27 Sep 2024 Maladministration ForHousing Limited (202340780) Case 202340780 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated remedial repairs. … 27 Sep 2024 Maladministration Hyde Housing Association Limited (202328571) Case 202328571 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. … 27 Sep 2024 Maladministration London Borough of Newham (202323476) Case 202323476 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s … 27 Sep 2024 Maladministration Orbit Group Limited (202302222) Case 202302222 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of a damaged fence. Complaint. 27 Sep 2024 Maladministration Portsmouth City Council (202234943) Case 202234943 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s requests … 27 Sep 2024 Maladministration Sanctuary Housing Association (202303393) Case 202303393 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s requests for soundproofing in her property. 27 Sep 2024 Maladministration Southampton City Council (202326087) Case 202326087 · Old Complaints Handling categories The complaint is about: The landlord’s handling of pest control reports and associated works. The landlord’s handling of the resident’s … 27 Sep 2024 Maladministration Southwark Council (202125220) Case 202125220 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks. This Service has also considered the landlord’s … 27 Sep 2024 Maladministration Stroud District Council (202215859) Case 202215859 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of heating repairs. 27 Sep 2024 Maladministration Tower Hamlets Homes (202220118) Case 202220118 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: A leak from the roof. Outstanding repairs. This … 27 Sep 2024 Maladministration Warwick District Council (202201904) Case 202201904 · Financial The complaint is about the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident … 26 Sep 2024 Maladministration East Devon District Council (202231306) Case 202231306 · Information and data management The complaint is about the landlord’s handling of various repairs to the property. The Ombudsman has also considered the landlord’s … 26 Sep 2024 Maladministration Fairhive Homes Limited (202316144) Case 202316144 · Managing Relations The complaint is about: The landlord’s handling of reports of noise nuisance from the communal entrance door. The landlord’s handling … 26 Sep 2024 Maladministration Homes Plus Limited (202341523) Case 202341523 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs at the resident’s property. The landlord’s complaint handling is also considered. 26 Sep 2024 Maladministration Karbon Homes Limited (202331768) Case 202331768 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s requests for repairs in the bathroom. 26 Sep 2024 Maladministration London Borough of Camden Council (202401963) Case 202401963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a notice to remove fencing from outside of the resident’s property and … 26 Sep 2024 Maladministration London Borough of Redbridge (202318336) Case 202318336 · Managing Relations This complaint is about: The landlord’s response to the resident’s complaints about its handling of roof repairs. The landlord’s complaint … 26 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202301154) Case 202301154 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of no gas heating or hot water at the … 26 Sep 2024 Maladministration Orbit Group Limited (202303607) Case 202303607 · Managing Relations The complaint is about the landlord’s handling of upstairs floor repairs. The Ombudsman has also considered the landlord’s complaint handling. 26 Sep 2024 Maladministration Places for People Group Limited (202207907) Case 202207907 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Hate Crime and anti-social behaviour (ASB). 26 Sep 2024 Maladministration Richmond Housing Partnership Limited (202224965) Case 202224965 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of various repairs in the property. 26 Sep 2024 Maladministration Southwark Council (202218826) Case 202218826 · Managing Relations The complaint is about the landlord’s handling of: repairs to a waste pipe. the complaint. 25 Sep 2024 Maladministration Clarion Housing Association Limited (202313298) Case 202313298 · Estate Management The complaint is about the landlord’s handling of: The communication to the resident about parking space availability and permits at … 25 Sep 2024 Maladministration Hammersmith and Fulham Council (202322547) Case 202322547 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s noise and antisocial behaviour (ASB) reports. 25 Sep 2024 Maladministration Harlow District Council (202336937) Case 202336937 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: Reports of damp and mould in the property. Reports of pests in … 25 Sep 2024 Maladministration Hyde Housing Association Limited (202318279) Case 202318279 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of water ingress from the roof . Complaint. This … 25 Sep 2024 Maladministration LiveWest Homes Limited (202343101) Case 202343101 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about damp and mould. The landlord’s complaint handling. 25 Sep 2024 Maladministration London Borough of Barnet (202304167) Case 202304167 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of carbon monoxide leaks at the property. The Ombudsman … 25 Sep 2024 Maladministration London Borough of Hillingdon (202346988) Case 202346988 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs required in the resident’s property. The Ombudsman has also considered the … 25 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202309880) Case 202309880 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a dislodged vent cover following a repair to … 25 Sep 2024 Maladministration Peabody Trust (202306297) Case 202306297 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the level of the service charge. The resident’s … 25 Sep 2024 Maladministration Sanctuary Housing Association (202343645) Case 202343645 · Managing Relations The complaint is about: The landlord’s handling of a leak and the associated repairs. This Service will also investigate the … 25 Sep 2024 Maladministration Southern Housing (202233614) Case 202233614 · Estate Management The complaint is about the landlord’s handling of: The communal electricity supply and service charge. The resident’s request to know … 25 Sep 2024 Maladministration Southwark Council (202218555) Case 202218555 · Financial The complaint is about the landlord’s: Response to the resident’s: Concerns about its maintenance of drains. Request for compensation. Communication … 25 Sep 2024 Maladministration Sovereign Network Homes (202311429) Case 202311429 · Managing Relations The complaint is about the landlord’s handling of the resident’s: concerns about the fitting of his kitchen door; associated complaint. 25 Sep 2024 Maladministration Thurrock Council (202345817) Case 202345817 · Managing Relations The complaint is about: The landlord’s response to reports of a leak in the property and subsequent damp and mould. …