Stonewater Limited (202309212)
The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance and antisocial behaviour (ASB) from a neighbouring property. Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Thirteen Housing Group Limited (202300616)
The complaint is about the landlord’s handling of cracks in the walls, including the associated repairs. The Service has considered the landlord’s handling of the resident’s complaint.
Birmingham City Council (202405899)
The complaint is about the landlord’s handling of: A leak from the flat above and the associated damp and mould. The associated complaint.
Hexagon Housing Association Limited (202311582)
The complaint is about the landlord’s handling of the resident’s:
Leeds City Council (202408668)
The complaint is about the landlord’s handling of the repairs to the property.
Sovereign Network Homes (Former Network Homes) (202403595)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Connect Housing Association Limited (202230251)
The complaint is about the landlord’s handling of the resident’s: concerns about its communication regarding: a fly infestation; road, curb, and pothole safety issues; property defects; grit bins; maintenance charges. reports of garden issues; associated complaints. The Ombudsman has also considered the landlord’s record keeping.
Gentoo Group Limited (202313045)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
London Borough of Hackney (202333551)
The complaint is about the landlord’s response to the resident’s reports of smoking in communal areas.
London & Quadrant Housing Trust (L&Q) (202413449)
The complaint is about the landlord’s handling of repairs to a window.
Richmond Housing Partnership Limited (202345642)
The resident’s complaint is about the landlord’s response to his reports of: The faulty communal door intercom system. Damp and mould in the main bedroom. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Shepherds Bush Housing Association Limited (202335357)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows. The associated complaint.
Wandsworth Council (202317965)
REPORT COMPLAINT 202317965 Wandsworth Council 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Citizen Housing (202227616)
This complaint is about the landlord’s response to the resident’s reports of cockroaches. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202320733)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (Former Network Homes) (202330161)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Great Places Housing Association (202224598)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Haringey London Borough Council (202346537)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent damp and mould. Associated complaint.
London Borough of Lambeth (202216092)
The complaint is about the landlord’s handling of the resident’s reports of repairs, including: leaks into the property from the roof. damp and mould in the property. rotten and damaged windows. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
City of York Council (202344656)
The complaint is about: The landlord’s response to the resident’s concerns about damp, mould, and water ingress. The landlord’s handling of the resident’s complaint.
Flagship Housing Group Limited (202328248)
The complaint is about the landlord’s handling of reports of damp and mould in the loft affecting the bathroom and bedroom in the property.
Joseph Rowntree Housing Trust (202308330)
The complaint is about the landlord’s handling of the resident’s reports of: Draughts from the windows and garden door. Condensation and damp in the property.
London Borough of Islington (202311563)
The complaint is about the landlord’s handling of various repairs to the property. This Service has also considered the landlord’s knowledge and information management.
London Borough of Lambeth (202416134)
The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Sovereign Network Homes (Former Network Homes) (202340689)
The complaint is about the landlord’s handling of the resident’s reports of wet room repairs.
Broadland Housing Association Limited (202327183)
The complaint is about the landlord’s handling of the resident’s: Request for a replacement kitchen. Complaint.
Ashford Borough Council (202419849)
The complaint is about the landlord’s response to the resident’s reports of: repairs to the staircase. repairs to the windows. faulty radiators. repairs to the water mains. repairs to a kitchen extractor fan. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Babergh District Council (202405744)
The complaint is about the landlord’s handling of the resident’s reports about the boiler, immersion, drainage system in the bathroom, damp and mould and external rendering and the condition of the kitchen flooring. The Ombudsman has also considered the landlord’s record keeping.
Haringey London Borough Council (202308897)
REPORT COMPLAINT 202308897 Haringey London Borough Council 23 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Haringey London Borough Council (202343873)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould due to disrepair. The landlord’s complaint handling will also be investigated.
Harlow District Council (202408330)
The complaint is about the landlord's response to the resident's reports of a leaking roof and damp and mould. We have also considered its handling of the associated complaint.
Hexagon Housing Association Limited (202209040)
The complaint is about: the landlord’s handling of the resident’s concerns about its planned works in her home. that she needed to be decanted. that she contracted COVID-19 from the landlord’s contractor. about staff conduct. The Ombudsman has also assessed the landlord’s: complaint handling record keeping.
Lambeth Council (202314594)
The complaint is about: The landlord’s handling of the resident’s reports of excessive heat in the property. The landlord’s handling of the resident’s reports of fluctuations in the water pressure. The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the resident’s reports of a leak …
London Borough of Ealing (202222523)
The complaint is about the landlord’s handling of the resident’s reports of problems with the cold-water supply. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202226399)
The complaint is about the landlord’s handling of the resident’s request to move. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202230100)
The complaint is about the landlord’s handling of the resident’s reports of the cleanliness and condition of the communal areas. The landlord’s complaints handling has also been considered.
Norwich City Council (202311617)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour in relation to noise nuisance.
Paragon Asra Housing Limited (202403682)
The complaint is about the landlord’s handling of: The resident’s report of a leak causing damp and mould and reports of a lack of communication. The associated complaints.
Richmond Housing Partnership Limited (202120943)
The complaint is about the landlord’s response to the resident’s concerns about: Damaged asbestos tiles. Repairs relating to leaks and a boiler cupboard. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the associated complaint.
Richmond Housing Partnership Limited (202311991)
The resident’s complaint is about the landlord’s handling of her reports of faulty windows and doors (including front door and French doors). The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202333396)
The resident’s complaint is regarding the landlord’s handling of repair reports relating to: Drainage issues. A broken living room window. A bathroom extractor fan. This investigation has also considered the landlord’s handling of the complaint.
Royal Borough Of Greenwich (202225840)
The complaint is about: The landlord’s handling of reports of damp and mould and the associated repairs. The landlord’s handling of the resident’s complaint.
Southway Housing Trust (Manchester) Limited (202125549)
The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct of the resident’s son. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202322181)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Town and Country Housing (202314271)
The complaint is about the resident’s concerns regarding the landlord’s handling of: The resident’s reports of a defective balcony door. The resident’s reports of damp. A subject access request made by the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Westminster City Council (202311501)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks in the kitchen. Associated formal complaint.
Broxtowe Borough Council (202311275)
The complaint is about the landlord’s response to the resident’s reports of various repairs including: damp and mould, a leak in the bathroom, the kitchen ceiling, and repairs to radiators, windows, and doors.
Camden Council (202307850)
The complaint is about the landlord’s handling of: Repairs at the resident’s home. The resident’s complaint.
Clarion Housing Association Limited (202313197)
The complaint is about the landlord’s handling of the resident’s: Reports of an insect infestation. Security concerns. Request for support with rent arrears. Complaint.
Flagship Housing Group Limited (202408033)
The resident’s complaint is about the landlord’s handling of: His request for a ‘management move’. A loss of heating to the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)