Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s response to the resident’s concerns about The plaster and painting of the storage room. The flooring Replacement of the window hinge. His email address being blocked. This Service has also considered the landlord’s handling of the complaint.
This complaint is about the landlord’s handling of the resident’s request for her windows to be renewed.
The complaint is about the landlord’s response to the resident’s: Request for repairs. Complaint.
The complaint is about the landlord’s handling of damp and mould, and concerns about the structural safety of the property. This Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance schedule. The maintenance of the communal green areas. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlords handling of: The resident’s reports of no hot water in the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent damage to personal belongings.
The complaint is about the landlord’s handling of heating and hot water repairs. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request: For noise monitoring equipment to be installed. To be referred to a professional witness service. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Request to be compensated for the impact of a leaking hot water tap. Associated complaint.
The complaint is about the landlord’s response to the resident’s reports of poor maintenance of the: Scaffolding and surrounding areas. Communal areas and related cleaning.
The complaint is about the landlord’s handling of damp and mould at the resident’s property and her damaged belongings.
The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint.
The complaint is about the landlord’s handling of roof repairs and associated leaks.
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the level of compensation offered.
The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of repairs to the toilet. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of repairs to the resident’s property including the front door, the back door, electrical sockets, kitchen cupboards, structural works undertaken by a previous tenant, no air vents, rotten floorboards, rotten felt roofs on outhouses and a bay window, damaged plasterwork, and uneven paving …
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould, and the associated repairs. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s request for her kitchen floor tiles to be replaced following a leak. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
The complaint is about the landlord’s handling of: The level of compensation offered to the resident. The permanent move which was approved in June 2023. The Ombudsman has also investigated the landlord’s record keeping.
The complaint is about how the landlord handled the resident’s requests for it to remove waste from her garden. We have also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in his property. Complaint.
This complaint is about how the landlord handled the resident’s reports of: Leaks, including subsequent damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s report of a leak and collapsed ceiling. The landlord’s handling of the complaint will also be considered.
The complaint is about the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in the garden. The resident’s reports of damp and mould in the property. The resident’s complaint.
The complaint is about the landlord’s response to the resident’s: Reports of leaks and outstanding communal repairs. Complaint. This report has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about service charges relating to the local manager service. The Ombudsman has also assessed the landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s reports of problems with a shared drain and gullies.
The complaint is about the landlord’s response to the resident’s request for repairs to a fence. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
The complaint is about the landlord’s handling of reports of flooding in a basement. The Ombudsman has also considered the landlord’s complaint handling.
The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of: Outstanding repairs. Damp and mould.
The complaint is about the landlord’s: Response to the resident’s concerns about the installation of a new heating system. Complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) including noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s report that her neighbour had moved a boundary fence. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns of a draught coming through his windows. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and her request for a management move. Complaint handling.
The resident’s complaint is about the landlord’s handling of: Requests for repairs to the resident’s kitchen. Concerns about the insulation at the property. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of reports of a leaking roof. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about a positive air unit (PAU). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports that the heating was not functioning correctly. Associated formal complaint.
The complaint is about the landlord’s handling of repairs for damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, including her request for the reimbursement of costs incurred. Reports of repairs, including the rear entrance door and garden gate. Associated formal complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |