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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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18 Oct 2024 Maladministration Notting Hill Genesis (NHG) (202128629) Case 202128629 · Financial The resident’s complaint is about the landlord’s response to the resident’s request for information on the introduction of a service … 18 Oct 2024 Maladministration Peabody Trust (202330653) Case 202330653 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a roof leak. The landlord’s handling of the … 18 Oct 2024 Maladministration Platform Housing Group Limited (202345356) Case 202345356 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to repair his windows. Reports of damp and mould. … 17 Oct 2024 Maladministration A2Dominion Housing Group Limited (202318447) Case 202318447 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to her property’s windows. 17 Oct 2024 Maladministration Arhag Housing Association Limited (202345623) Case 202345623 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for replacement windows and repairs to the external render. … 17 Oct 2024 Maladministration Eastlight Community Homes Limited (202340713) Case 202340713 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports that her neighbour was: causing noise nuisance. smoking cannabis. 17 Oct 2024 Maladministration Harlow District Council (202347550) Case 202347550 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a mutual exchange. 17 Oct 2024 Maladministration Hyde Housing Association Limited (202313640) Case 202313640 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has … 17 Oct 2024 Maladministration Hyde Housing Association Limited (202325559) Case 202325559 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s … 17 Oct 2024 Maladministration Peabody Trust (202225388) Case 202225388 · Estate Management The complaint is about the landlord’s handling of the resident’s report of blocked access to a communal area. The Ombudsman … 17 Oct 2024 Maladministration Peabody Trust (202307796) Case 202307796 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns regarding: The level and reasonableness of communal cleaning and … 17 Oct 2024 Maladministration Southend-on-Sea City Council (202215902) Case 202215902 · Managing Relations The complaint is about the landlord’s: Handling of window and door replacement work at the resident’s property. Response to the … 17 Oct 2024 Maladministration Town and Country Housing (202330045) Case 202330045 · Managing Relations The complaint is about the resident’s reports about the landlord’s handling of: Repairs and the subsequent damp and mould in … 16 Oct 2024 Maladministration Camden Council (202344618) Case 202344618 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould. 16 Oct 2024 Maladministration Leeds City Council (202342553) Case 202342553 · Managing Relations The complaint is about the landlord’s handling of various repairs in the resident’s property. The Ombudsman has also considered the … 16 Oct 2024 Maladministration Longhurst Group Limited (202347088) Case 202347088 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen … 16 Oct 2024 Maladministration Southern Housing (202320944) Case 202320944 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from his neighbour. Associated complaint. 16 Oct 2024 Maladministration Swindon Borough Council (202226351) Case 202226351 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s belongings including her disability equipment, following flooding at the property. 16 Oct 2024 Maladministration Torus62 Limited (202339057) Case 202339057 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint regarding damp, mould, and associated repairs. 15 Oct 2024 Maladministration Orbit Housing Association Limited (202403133) Case 202403133 · Managing Relations The complaint is about how the landlord has handled the resident’s reports of damp and mould. We have also considered … 15 Oct 2024 Maladministration Stonewater Limited (202310055) Case 202310055 · Financial The complaint is about the landlord’s handling of service charges for support. The Ombudsman has also investigated the landlord’s complaint … 15 Oct 2024 Maladministration The Guinness Partnership Limited (202307967) Case 202307967 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pest infestation in the property. 14 Oct 2024 Maladministration A2Dominion Housing Group Limited (202308664) Case 202308664 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 14 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306125) Case 202306125 · Managing Relations The complaint is about the landlord's handling of the resident’s: Request to succeed to her mother’s tenancy. Associated complaint. 11 Oct 2024 Maladministration Birmingham City Council (202300045) Case 202300045 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s boiler and gas pipework. The Ombudsman has also … 11 Oct 2024 Maladministration Clarion Housing Association Limited (202219905) Case 202219905 · Managing Relations The complaint is about: The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint. 11 Oct 2024 Maladministration Clarion Housing Association Limited (202234702) Case 202234702 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. … 11 Oct 2024 Maladministration Islington Council (202234314) Case 202234314 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Harassment by his neighbour. Noise nuisance. This report … 11 Oct 2024 Maladministration Sanctuary Housing Association (202324177) Case 202324177 · Managing Relations The complaint is about: The landlord’s handling of a recurring rat infestation. The landlord’s complaint handling. 11 Oct 2024 Maladministration Sanctuary Housing Association (202331738) Case 202331738 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs following a fire at … 11 Oct 2024 Maladministration Tower Hamlets Homes (202228598) Case 202228598 · Managing Relations The complaint is about the landlord’s handling of reports of a leak, pigeon infestation and a request for scaffolding to … 11 Oct 2024 Maladministration Tower Hamlets Homes (202305909) Case 202305909 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the exterior of the resident’s block and delays in removing … 10 Oct 2024 Maladministration London Borough of Barnet (202315988) Case 202315988 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted … 10 Oct 2024 Maladministration Peabody Trust (202322145) Case 202322145 · Information and data management The complaint is about the landlord’s handling of: Repairs to a leaking roof. The formal complaint. The Ombudsman has also … 10 Oct 2024 Maladministration The Guinness Partnership Limited (202302231) Case 202302231 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint … 10 Oct 2024 Maladministration The Riverside Group Limited (202314741) Case 202314741 · Managing Relations The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the … 9 Oct 2024 Maladministration Gentoo Group Limited (202305971) Case 202305971 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of repairs to his windows due to draughts. 9 Oct 2024 Maladministration Richmond Housing Partnership Limited (202347109) Case 202347109 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint. This … 9 Oct 2024 Maladministration Southwark Council (202331563) Case 202331563 · Managing Relations The complaint is about the landlord’s handling of a persistent leak into the resident’s property. This Service has also investigated … 8 Oct 2024 Maladministration Lancaster City Council (202210325) Case 202210325 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 8 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202215121) Case 202215121 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. … 8 Oct 2024 Maladministration Sandbourne Housing Association (202324398) Case 202324398 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from her neighbour. 7 Oct 2024 Maladministration London Borough of Newham (202221862) Case 202221862 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance. The landlord’s complaint handling is also considered. 7 Oct 2024 Maladministration South Tyneside Council (202342147) Case 202342147 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s reports of cold, damp and mould. The Ombudsman has also … 4 Oct 2024 Maladministration Brighton and Hove City Council (202325482) Case 202325482 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Her concerns about an overgrown … 4 Oct 2024 Maladministration Camden Council (202324323) Case 202324323 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 4 Oct 2024 Maladministration Southern Housing (202312625) Case 202312625 · Financial The complaint is about the landlord’s handling of the resident’s request for information regarding service charges associated with water and … 4 Oct 2024 Maladministration Thurrock Council (202401665) Case 202401665 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff misconduct. This report has also taken into … 3 Oct 2024 Maladministration Dacorum Borough Council (202309175) Case 202309175 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The … 3 Oct 2024 Maladministration The Riverside Group Limited (202304958) Case 202304958 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of multiple leaks and subsequent claim for compensation.