Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "trust" × Outcome: Maladministration ×

Showing 746 of 16,595 decisions matching "trust"

Decisions

Most recent first
30 Apr 2025 Maladministration Peabody Trust (202313449) Case 202313449 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB). 30 Apr 2025 Maladministration Peabody Trust (202348571) Case 202348571 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. … 29 Apr 2025 Maladministration London & Quadrant Housing Trust (202414935) Case 202414935 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of repairs required to unlevel flooring and internal openings. 28 Apr 2025 Maladministration London & Quadrant Housing Trust (202320315) Case 202320315 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise transference from other properties in the building. … 24 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202327478) Case 202327478 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of drainage issues in his garden. The landlord’s complaint … 23 Apr 2025 Maladministration Peabody Trust (202423287) Case 202423287 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise transference from the … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (202313879) Case 202313879 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of flooding in the carpark which caused damage to … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202213195) Case 202213195 · Managing Relations The complaint is about the landlord’s handling of reports of repairs to communal doors and safety concerns. The Ombudsman has … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202322819) Case 202322819 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for it to install a larger bath in the … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202400354) Case 202400354 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of repairs to the chimney. 22 Apr 2025 Maladministration Peabody Trust (202319177) Case 202319177 · Managing Relations The complaint is about the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling. 17 Apr 2025 Maladministration London & Quadrant Housing Trust (202234914) Case 202234914 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of flooding from the balcony, which he said was … 14 Apr 2025 Maladministration London & Quadrant Housing Trust (202016151) Case 202016151 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB) from her neighbour. 10 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312902) Case 202312902 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs as a result of a roof leak. 10 Apr 2025 Maladministration Newlon Housing Trust (202425663) Case 202425663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 8 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202309874) Case 202309874 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) in his apartment block and … 4 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202400693) Case 202400693 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a communal roof leak and associated damp and … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (202325383) Case 202325383 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A pest infestation. The resident’s complaint. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202331777) Case 202331777 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about its caretaking and ground maintenance services. Complaint. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202416766) Case 202416766 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to leaking guttering and damaged window and the resident’s reports the … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202419554) Case 202419554 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak and damp and mould. Associated complaint. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202419855) Case 202419855 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of outstanding repairs to a kitchen ventilation unit. Associated … 31 Mar 2025 Maladministration Peabody Trust (202218975) Case 202218975 · Old Complaints Handling categories The complaint is about the landlord's response to the resident’s: Reports of leaks, damp, and mould. Associated formal complaint. 31 Mar 2025 Maladministration Peabody Trust (202312236) Case 202312236 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water. The associated complaint. 31 Mar 2025 Maladministration Peabody Trust (202325915) Case 202325915 · Old Estate Management categories The complaint is about the landlord’s handling of a rat infestation. 31 Mar 2025 Maladministration Peabody Trust (202417674) Case 202417674 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould and the related repairs. Asbestos … 31 Mar 2025 Maladministration Southway Housing Trust (Manchester) Limited (202306190) Case 202306190 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman … 31 Mar 2025 Maladministration Watford Community Housing Trust (202205875) Case 202205875 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also … 28 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202318626) Case 202318626 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s repair requests as a result of a leak. 28 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202321059) Case 202321059 · Old Complaints Handling categories The complaint is about the landlord’s handling of renewal of the kitchen in the property. The Ombudsman has investigated the … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202220572) Case 202220572 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak into his property and subsequent damp … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202313381) Case 202313381 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB); Associated concerns regarding video recording … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202416768) Case 202416768 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of repairs to the roof, the bedroom window, and … 26 Mar 2025 Maladministration London & Quadrant Housing Trust (202212403) Case 202212403 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request that the landlord replace: The bathroom flooring. The kitchen. … 26 Mar 2025 Maladministration London & Quadrant Housing Trust (202318131) Case 202318131 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Arrears of rent. The resident’s application for a mutual exchange. The resident’s … 26 Mar 2025 Maladministration Peabody Trust (202323656) Case 202323656 · Old Complaints Handling categories The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling. 26 Mar 2025 Maladministration Peabody Trust (202402595) Case 202402595 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs following the collapse of the toilet ceiling and repairs to the … 25 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202234258) Case 202234258 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of an ongoing roof leak causing damp and mould … 21 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202323184) Case 202323184 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident's: Concerns about her housing situation and request to be rehoused. … 20 Mar 2025 Maladministration Peabody Trust (202327321) Case 202327321 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns. 19 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202229424) Case 202229424 · Financial The complaint is about the landlord’s handling of: Service charges relating to repairs to communal lights and pest control. The … 19 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202308087) Case 202308087 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s request for a replacement kitchen. Complaint handling. 19 Mar 2025 Maladministration Peabody Trust (202304617) Case 202304617 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service. 17 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202215447) Case 202215447 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the balcony. The associated complaint. 17 Mar 2025 Maladministration Peabody Trust (202339413) Case 202339413 · Old Complaints Handling categories The resident’s complaint is about the landlords handling of: Repairs following a roof leak. The complaint. 14 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202319737) Case 202319737 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reported leak. The Ombudsman has also assessed the landlord’s complaint … 13 Mar 2025 Maladministration Peabody Trust (202227442) Case 202227442 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A leak into the property. Concerns about electrical safety. 12 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202310713) Case 202310713 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request that it repair his windows. Formal complaint. 12 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312771) Case 202312771 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated … 11 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202231157) Case 202231157 · Information and data management The complaint is about the landlord’s response to the resident’s reports of issues with her windows. This investigation also considers …