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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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1 Oct 2025 Maladministration Raven Housing Trust Limited (202332085) Case 202332085 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs … 1 Oct 2025 Maladministration Stonewater Limited (202502138) Case 202502138 · Responsive repairs/activity The complaint is about the landlord's handling of: repairs to flooring. the resident's request for a management move. 1 Oct 2025 Maladministration Torus62 Limited (202449305) Case 202449305 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property. 30 Sep 2025 Maladministration 54 North Homes Limited (202502900) Case 202502900 · Managing Relations The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report … 30 Sep 2025 Maladministration Abri Group Limited (202449534) Case 202449534 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. … 30 Sep 2025 Maladministration bpha Limited (202409252) Case 202409252 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring. 30 Sep 2025 Maladministration Clarion Housing Association Limited (202403493) Case 202403493 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a brick storage shed. 30 Sep 2025 Maladministration East Midlands Housing Group Limited (202449137) Case 202449137 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. … 30 Sep 2025 Maladministration Estuary Housing Association Limited (202340870) Case 202340870 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front … 30 Sep 2025 Maladministration GreenSquareAccord Limited (202502565) Case 202502565 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould. 30 Sep 2025 Maladministration Irwell Valley Housing Association Limited (202325475) Case 202325475 · Managing Relations The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint. 30 Sep 2025 Maladministration Karbon Homes Limited (202330910) Case 202330910 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint. 30 Sep 2025 Maladministration Karibu Community Homes Limited (202339475) Case 202339475 · Managing Relations The complaint is about the landlord’s handling of: Repairs. The resident’s complaint. 30 Sep 2025 Maladministration Soho Housing Association Limited (202411916) Case 202411916 · Managing Relations The complaint is about the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. … 30 Sep 2025 Maladministration Stonewater Limited (202334196) Case 202334196 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of cold temperatures inside, and excessive heat loss from … 30 Sep 2025 Maladministration Stonewater Limited (202401522) Case 202401522 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of noise nuisance and antisocial behaviour (ASB). We have also considered the landlord’s … 30 Sep 2025 Maladministration Stonewater Limited (202429649) Case 202429649 · Responsive repairs/activity The complaint is about the landlord’s handling of window repairs. 30 Sep 2025 Maladministration The Riverside Group Limited (202343088) Case 202343088 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at … 30 Sep 2025 Maladministration The Riverside Group Limited (202347256) Case 202347256 · Managing Relations The complaint is about the landlord’s handling of the residents reports about the conduct of staff members. We have also … 30 Sep 2025 Maladministration Vivid Housing Limited (202421339) Case 202421339 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould resulting in bugs. 30 Sep 2025 Maladministration Yorkshire Housing Limited (202424047) Case 202424047 · Estate Management The complaint is about the landlord’s handling of the removal of trees from the resident’s garden. 29 Sep 2025 Maladministration A2Dominion Housing Group Limited (202344448) Case 202344448 · Managing Relations The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up … 29 Sep 2025 Maladministration Abri Group Limited (202433137) Case 202433137 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 29 Sep 2025 Maladministration East End Homes Limited (202435034) Case 202435034 · Managing Relations The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint. 29 Sep 2025 Maladministration ForHousing Limited (202445239) Case 202445239 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s reports of rats at her property. 29 Sep 2025 Maladministration Home Group Limited (202219606) Case 202219606 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in … 29 Sep 2025 Maladministration Jigsaw Homes Group Limited (202341761) Case 202341761 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of repairs to a communal car gate. 29 Sep 2025 Maladministration Origin Housing Limited (202332299) Case 202332299 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also looked at … 29 Sep 2025 Maladministration Places for People Group Limited (202348238) Case 202348238 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and the associated repairs. Associated … 29 Sep 2025 Maladministration Progress Housing Association Limited (202453320) Case 202453320 · ASB/Abuse/Nuisance The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling … 26 Sep 2025 Maladministration A2Dominion Housing Group Limited (202439017) Case 202439017 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator. 26 Sep 2025 Maladministration Accent Housing Limited (202327294) Case 202327294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handing of the resident’s: Reports of their neighbour’s antisocial behaviour (ASB). Reports of overgrown … 26 Sep 2025 Maladministration Clarion Housing Association Limited (202443991) Case 202443991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer. 26 Sep 2025 Maladministration East Midlands Housing Group Limited (202428486) Case 202428486 · Managing Relations The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has … 25 Sep 2025 Maladministration A2Dominion Housing Group Limited (202418987) Case 202418987 · Managing Relations The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed … 25 Sep 2025 Maladministration Abri Group Limited (202447244) Case 202447244 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202302724) Case 202302724 · Information and data management The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised … 25 Sep 2025 Maladministration Clarion Housing Association Limited (202321417) Case 202321417 · Managing Relations The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202449601) Case 202449601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. … 25 Sep 2025 Maladministration Jigsaw Homes Group Limited (202452093) Case 202452093 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom … 25 Sep 2025 Maladministration Midland Heart Limited (202316809) Case 202316809 · Managing Relations This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We … 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202303699) Case 202303699 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also … 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202451673) Case 202451673 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 24 Sep 2025 Maladministration One Housing Group Limited (202452263) Case 202452263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of reports of faults with the communal lift. 24 Sep 2025 Maladministration Paragon Asra Housing Limited (202445075) Case 202445075 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and associated work including … 24 Sep 2025 Maladministration The Industrial Dwellings Society (1885) Limited (202342019) Case 202342019 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property. 24 Sep 2025 Maladministration The Riverside Group Limited (202416108) Case 202416108 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate. 24 Sep 2025 Maladministration Walsall Housing Group Limited (202445292) Case 202445292 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 23 Sep 2025 Maladministration Clarion Housing Association Limited (202438074) Case 202438074 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint. 23 Sep 2025 Maladministration Home Group Limited (202405842) Case 202405842 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling.