A2Dominion Housing Group Limited (202332747)
The complaint is about the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports of a foul odour and water safety concerns. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
One Housing Group Limited (202327023)
The complaint is about the landlord’s handling of the resident’s reports of water ingress, subsequent damp and mould and damage to his property.
Sovereign Network Group (202304283)
The complaint is about the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint.
The Community Housing Group Limited (202417612)
The complaint is about the landlord’s response to: The resident’s reports that items left in the communal garden area were a health and safety risk. The resident’s request for a management move. We have also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202437727)
The complaint is about the landlord’s handling of a roof leak at the resident’s property.
East Midlands Housing Group Limited (202426113)
The complaint is about the landlord’s response to the resident’s reports of noise.
Sovereign Network Group (202440510)
The complaint is about the landlord’s response to:
Great Places Housing Group Limited (202427507)
The complaint is about the landlord’s handling of the resident’s: Request for window replacement. Associated complaint.
The Riverside Group Limited (202331042)
The complaint is about the landlord’s response to the resident’s reports of a leak and related damage to his belongings. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202317836)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak in the building . We have also considered the landlord’s: Handling of the associated complaint. Record keeping.
A2Dominion Housing Group Limited (202404259)
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints.
Platform Housing Group Limited (202303557)
The resident’s complaint is about the landlord's handling of: Reports of no hot water. Leaks. Damp and mould. This service has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202417347)
The complaint is about the landlord’s response to the resident’s concerns about: Heating throughout the property. Smells and contaminated water from the kitchen and bathroom taps. The temperature of the water from the bath and shower taps. The Ombudsman has also considered the landlord’s: Handling of the associated complaint. Record …
Abri Group Limited (202440608)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated remedial repairs.
Mosscare St. Vincent’s Housing Group Limited (202324247)
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould in the property. window repairs. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Group (202400635)
The complaint is about the landlord’s handling of the resident’s: Reports of noise and antisocial behaviour (ASB). Associated complaint.
Sovereign Network Group (202437640)
The complaint is about the landlord’s handling of the resident’s concerns of a leak in the property, as well as damp and mould. We have also investigated the landlord’s complaint handling.
The Riverside Group Limited (202318844)
The complaint is about the landlord’s response to the resident’s concerns regarding: Planned upgrade work to his kitchen. Damage to his washing machine. The Ombudsman has also considered the landlord’s complaint handling.
Your Housing Group Limited (202304570)
The complaint is about the landlord’s handling of the resident’s reports of:
Anchor Hanover Group (202315871)
The complaint is about the landlord’s response to reports of poor workmanship by its contractors.
The Riverside Group Limited (202331736)
The complaint is about the landlord’s response to: The resident’s request for insulation. The associated complaint.
A2Dominion Housing Group Limited (202324568)
The complaint is about the landlord’s handling of concerns about inadequate wall insulation.
Citizen Housing Group Limited (202427458)
The complaint is about the landlord’s response to the resident’s request for compensation for damaged possessions.
Citizen Housing Group Limited (202431038)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks into her property from an upstairs neighbour, subsequent damage, and damp issues. Request for an internal housing transfer.
Livv Housing Group (202328127)
The complaint is about the landlord’s: Decision to issue a formal warning to the resident for alleged antisocial behaviour. Complaint handling.
The Riverside Group Limited (202332422)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. A missing cooker connection. We have also considered the landlord’s response to the associated complaint.
One Housing Group Limited (202321871)
The complaint is about the landlord’s handling of heater replacement work.
Places for People Group Limited (202426227)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Reports about CCTV cameras and a security light installed by a neighbour. Associated complaint.
Sovereign Network Group (202311949)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the garden from April 2023 onwards. We have also investigated the landlord’s complaint handling.
Citizen Housing Group Limited (202317813)
This complaint is about the landlord’s handling of the resident’s reports about: Aids and adaptations. Staff conduct. Fence repairs.
Bromford Housing Group Limited (202400932)
This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports of damp and mould in the property. The resident’s request for it to install a driveway. The associated complaint.
Orbit Group Limited (202223418)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Asbestos in the damp ceiling. The complaint.
Orbit Group Limited (202322144)
The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in the bathroom.
Places for People Group Limited (202405073)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.
Places for People Group Limited (202438388)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint.
Citizen Housing Group Limited (202328004)
The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant this as a permanent tenancy.
Home Group Limited (202428206)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
A2Dominion Housing Group Limited (202420939)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
A2Dominion Housing Group Limited (202431521)
The complaint is about the landlord’s handling of repairs to the lounge window and patio, as well as its response to reports of damp and mould.
Abri Group Limited (202314457)
The complaint is about the landlord’s response to the resident’s concerns about the standard of its repairs. This Service has also considered the landlord’s handling of the complaint.
Sovereign Network Group (202336810)
The resident’s complaint is about the landlord’s handling of reports of: A repair to the wet room pump. Damp and mould.
Abri Group Limited (202327210)
The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the landlord’s complaints handling.
Anchor Hanover Group (202301149)
The complaint is about the landlord’s: Handling of an energy rebate. Complaint handling.
Walsall Housing Group Limited (202417856)
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to fencing, floorboards, a power socket, window sealant and paving.
A2Dominion Housing Group Limited (202228760)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s record keeping. The Ombudsman has also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202234462)
The complaint is about the landlord’s handling of: Repairs to the shower in the property. The resident’s request for compensation for personal losses. The resident’s complaint.
Jigsaw Homes Group Limited (202322779)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the bathroom. Toilet repairs. The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202231890)
The complaint is about the landlord’s handling of compensation for the resident’s loss of heating and hot water.
A2Dominion Housing Group Limited (202421085)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint.
Jigsaw Homes Group Limited (202234888)
The complaint is about the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)