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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 838 of 16,595 decisions matching "group"

Decisions

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11 Apr 2025 Maladministration A2Dominion Housing Group Limited (202325318) Case 202325318 · Estate Management The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. … 11 Apr 2025 Maladministration Bromford Housing Group Limited (202326102) Case 202326102 · Managing Relations The complaint is about the landlord’s handling of: Reports of subsidence. Repairs to an external retaining wall. The Ombudsman has … 10 Apr 2025 Maladministration The Riverside Group Limited (202317003) Case 202317003 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a gutter leak. 8 Apr 2025 Maladministration Bromford Housing Group Limited (202322494) Case 202322494 · Planned Works The complaint is about the landlord’s handling of the resident’s request for a new kitchen. 8 Apr 2025 Maladministration Places for People Group Limited (202419212) Case 202419212 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s … 7 Apr 2025 Maladministration Aster Group Limited (202324111) Case 202324111 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing … 31 Mar 2025 Maladministration Aster Group Limited (202320887) Case 202320887 · Financial The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also … 31 Mar 2025 Maladministration The Pioneer Housing and Community Group Limited (202325992) Case 202325992 · Old Complaints Handling categories The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint … 28 Mar 2025 Maladministration A2Dominion Housing Group Limited (202413131) Case 202413131 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 28 Mar 2025 Maladministration Bromford Housing Group Limited (202314976) Case 202314976 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has … 28 Mar 2025 Maladministration East Midlands Housing Group Limited (202402459) Case 202402459 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. … 28 Mar 2025 Maladministration Home Group Limited (202319764) Case 202319764 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of … 28 Mar 2025 Maladministration Home Group Limited (202325031) Case 202325031 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring. 28 Mar 2025 Maladministration Sovereign Network Group (202339788) Case 202339788 · Old Complaints Handling categories The complaint is about the landlord’s handling of roof and gulley repairs. We have also considered the landlord’s complaint handling. 28 Mar 2025 Maladministration The Riverside Group Limited (202318293) Case 202318293 · Information and data management The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments. 27 Mar 2025 Maladministration A2Dominion Housing Group Limited (202319254) Case 202319254 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for … 27 Mar 2025 Maladministration One Housing Group Limited (202318433) Case 202318433 · Financial The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about … 27 Mar 2025 Maladministration The Riverside Group Limited (202317321) Case 202317321 · Financial The complaint is about the landlord’s handling of the administration of, and queries regarding, service charges. 26 Mar 2025 Maladministration Places for People Group Limited (202217505) Case 202217505 · Estate Management The complaint is about the landlord's handling of communal grounds maintenance. The Ombudsman has also investigated the landlord’s complaint handling. 25 Mar 2025 Maladministration Home Group Limited (202322771) Case 202322771 · Old Complaints Handling categories The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as … 25 Mar 2025 Maladministration Home Group Limited (202339054) Case 202339054 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the … 24 Mar 2025 Maladministration One Housing Group Limited (202312233) Case 202312233 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler. 24 Mar 2025 Maladministration Walsall Housing Group Limited (202233755) Case 202233755 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s roof. The associated complaint including the offer of … 21 Mar 2025 Maladministration Aster Group Limited (202319962) Case 202319962 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of a leak. 20 Mar 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202325828) Case 202325828 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint. 20 Mar 2025 Maladministration One Housing Group Limited (202412125) Case 202412125 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This … 20 Mar 2025 Maladministration Platform Housing Group Limited (202402819) Case 202402819 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in … 19 Mar 2025 Maladministration Abri Group Limited (202319362) Case 202319362 · Information and data management The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell. 17 Mar 2025 Maladministration The Riverside Group Limited (202315579) Case 202315579 · Old Estate Management categories This complaint is about the landlord’s handling of reports of rats at the resident’s property. 17 Mar 2025 Maladministration The Riverside Group Limited (202323471) Case 202323471 · Financial The complaint is about the landlord’s handling of an overpayment of service charges made by the resident. 14 Mar 2025 Maladministration Sovereign Network Group (202329310) Case 202329310 · Managing Relations The complaint is about the landlord’s handling of a recurring roof leak and its repair and replacement. We have also … 13 Mar 2025 Maladministration Westward Housing Group Limited (202319772) Case 202319772 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 12 Mar 2025 Maladministration One Housing Group Limited (202314813) Case 202314813 · Information and data management The complaint is about the landlord’s handling of: Reports of damp, mould, and a roof leak. The associated complaint. The … 11 Mar 2025 Maladministration Abri Group Limited (202302093) Case 202302093 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint. 11 Mar 2025 Maladministration One Housing Group Limited (202302264) Case 202302264 · Information and data management The complaint is about: The landlord’s response to reports of a roof leak. The associated complaint handling. The Ombudsman has … 7 Mar 2025 Maladministration Orbit Group Limited (202336916) Case 202336916 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint. 7 Mar 2025 Maladministration Platform Housing Group Limited (202320150) Case 202320150 · Old Estate Management categories The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas. 7 Mar 2025 Maladministration The Riverside Group Limited (202215835) Case 202215835 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated … 28 Feb 2025 Maladministration Home Group Limited (202230425) Case 202230425 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of problems with her central heating system. We have … 28 Feb 2025 Maladministration Paradigm Housing Group Limited (202316689) Case 202316689 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange. 28 Feb 2025 Maladministration The Riverside Group Limited (202319298) Case 202319298 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, … 27 Feb 2025 Maladministration A2Dominion Housing Group Limited (202206961) Case 202206961 · Estate Management The complaint is about the landlord’s handling of its request for the removal of items in the communal garden. 27 Feb 2025 Maladministration Abri Group Limited (202318461) Case 202318461 · Financial The complaint is about the landlord’s response to the resident’s request for compensation due to failings in its handling of … 27 Feb 2025 Maladministration Your Housing Group Limited (202226197) Case 202226197 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The … 26 Feb 2025 Maladministration Jigsaw Homes Group Limited (202403194) Case 202403194 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. This report also considers the … 26 Feb 2025 Maladministration One Housing Group Limited (202331504) Case 202331504 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. … 26 Feb 2025 Maladministration The Riverside Group Limited (202317327) Case 202317327 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the … 26 Feb 2025 Maladministration Wythenshawe Community Housing Group Limited (202315208) Case 202315208 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the … 25 Feb 2025 Maladministration Citizen Housing Group Limited (202316638) Case 202316638 · Old Tenants Behaviour categories This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and request for an electronic … 25 Feb 2025 Maladministration One Housing Group Limited (202409695) Case 202409695 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. …