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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

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22 Jul 2025 Maladministration Leeds City Council (202435783) Case 202435783 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of a leak from a neighbour’s property and the … 22 Jul 2025 Maladministration Sandwell Metropolitan Borough Council (202436360) Case 202436360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB). 18 Jul 2025 Maladministration Harlow District Council (202435429) Case 202435429 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. … 17 Jul 2025 Maladministration Leicester City Council (202407782) Case 202407782 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of an incorrect service charge. The Ombudsman has also … 11 Jul 2025 Maladministration Gateshead Metropolitan Borough Council (202306765) Case 202306765 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. … 11 Jul 2025 Maladministration Southwark Council (202420688) Case 202420688 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint. 10 Jul 2025 Maladministration Gateshead Metropolitan Borough Council (202417243) Case 202417243 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint. 9 Jul 2025 Maladministration London Borough of Camden Council (202421397) Case 202421397 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. … 4 Jul 2025 Maladministration Birmingham City Council (202423479) Case 202423479 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the … 2 Jul 2025 Maladministration Kirklees Metropolitan Borough Council (202326670) Case 202326670 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it … 1 Jul 2025 Maladministration London Borough of Camden Council (202417664) Case 202417664 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs. 30 Jun 2025 Maladministration London Borough of Camden Council (202437616) Case 202437616 · Local Authority / ALMO or TMO The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics … 30 Jun 2025 Maladministration London Borough of Havering Council (202221930) Case 202221930 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the … 30 Jun 2025 Maladministration Redditch Borough Council (202417927) Case 202417927 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation … 27 Jun 2025 Maladministration London Borough of Havering Council (202320506) Case 202320506 · Local Authority / ALMO or TMO The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the … 25 Jun 2025 Maladministration Bristol City Council (202414359) Case 202414359 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s notice to quit. This Service has also considered the landlord’s … 25 Jun 2025 Maladministration Sandwell Metropolitan Borough Council (202427041) Case 202427041 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her reports of: a leak from her bathroom into the ceiling … 24 Jun 2025 Maladministration Exeter City Council (202426715) Case 202426715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Damp and mould in the … 24 Jun 2025 Maladministration Sheffield City Council (202334281) Case 202334281 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about a lack of cleaning in the communal areas. 23 Jun 2025 Maladministration Birmingham City Council (202221809) Case 202221809 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of structural work at the property. The Ombudsman has also considered the landlord’s: … 23 Jun 2025 Maladministration Gravesham Borough Council (202322422) Case 202322422 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: a pre-void inspection and the associated cost incurred by the resident. the … 23 Jun 2025 Maladministration Haringey London Borough Council (202332464) Case 202332464 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the … 23 Jun 2025 Maladministration Southwark Council (202308022) Case 202308022 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of hot water loss. We have also considered the … 23 Jun 2025 Maladministration Southwark Council (202429480) Case 202429480 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Complaint 20 Jun 2025 Maladministration Bristol City Council (202309059) Case 202309059 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about her driveway. The Ombudsman has also assessed the … 20 Jun 2025 Maladministration Haringey London Borough Council (202314857) Case 202314857 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp … 19 Jun 2025 Maladministration Birmingham City Council (202320197) Case 202320197 · Managing Relations The complaint is about the landlord’s handling of the resident’s reported concerns regarding damage to the roof and chimney, a … 19 Jun 2025 Maladministration Gateshead Metropolitan Borough Council (202202659) Case 202202659 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 19 Jun 2025 Maladministration Norwich City Council (202325705) Case 202325705 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The repairs to the kitchen waste pipe. The associated complaint. 17 Jun 2025 Maladministration Redditch Borough Council (202331009) Case 202331009 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 16 Jun 2025 Maladministration London Borough of Camden Council (202423527) Case 202423527 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. … 13 Jun 2025 Maladministration Birmingham City Council (202426655) Case 202426655 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about fly-tipping. Associated complaint. 13 Jun 2025 Maladministration Cambridge City Council (202230973) Case 202230973 · Local Authority / ALMO or TMO The complaint is about: Repairs to ceilings in the property. The associated complaint. 13 Jun 2025 Maladministration Harlow District Council (202320003) Case 202320003 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 13 Jun 2025 Maladministration West Northamptonshire Council (202331783) Case 202331783 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request that it clear or repair the gutter. The resident’s … 12 Jun 2025 Maladministration Barnsley Metropolitan Borough Council (202316004) Case 202316004 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint. 11 Jun 2025 Maladministration Manchester City Council (202319523) Case 202319523 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of boiler repairs. Complaint handling. 11 Jun 2025 Maladministration Southwark Council (202309807) Case 202309807 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in … 10 Jun 2025 Maladministration Birmingham City Council (202313281) Case 202313281 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 10 Jun 2025 Maladministration Haringey London Borough Council (202307195) Case 202307195 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for … 10 Jun 2025 Maladministration London Borough of Camden Council (202321315) Case 202321315 · Financial The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account. 10 Jun 2025 Maladministration Nottingham City Council (202234937) Case 202234937 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks. 9 Jun 2025 Maladministration Kirklees Metropolitan Borough Council (202322413) Case 202322413 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We … 9 Jun 2025 Maladministration Oxford City Council (202416790) Case 202416790 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the roof. 9 Jun 2025 Maladministration Sheffield City Council (202226856) Case 202226856 · Managing Relations The complaint is about the landlord’s: Handling of repairs to a faulty programmer/thermostat. Complaint handling. 6 Jun 2025 Maladministration Birmingham City Council (202321183) Case 202321183 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We … 6 Jun 2025 Maladministration Harlow District Council (202325682) Case 202325682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s shower. 6 Jun 2025 Maladministration London Borough of Havering Council (202323075) Case 202323075 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed. 5 Jun 2025 Maladministration Haringey London Borough Council (202321928) Case 202321928 · Local Authority / ALMO or TMO REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 4 Jun 2025 Maladministration Broxtowe Borough Council (202330775) Case 202330775 · Managing Relations The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling.