Birmingham City Council (202453351)
The complaint is about the landlord’s response to the resident’s reports of a blocked toilet. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
South Derbyshire District Council (202425889)
The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also considered the landlord’s handling of the complaint as part of the assessment.
Southwark Council (202424441)
The complaint is about the landlord’s handling of: A leak from above. The formal complaint.
Southwark Council (202426170)
The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. We have also investigated the landlord’s complaint handling.
South Tyneside Council (202314195)
The complaint is about the landlord’s: Response to the resident’s reports of nuisance caused by his neighbour smoking. Handling of the associated complaint.
Leeds City Council (202332540)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs at her main property, in particular: Plasterwork. Electrical issues. Mould treatment works. Kitchen repairs. Move to her temporary property. Reports of repairs at her temporary property.
London Borough of Camden Council (202407878)
The landlord’s handling of the recurrent loss of heating and hot water over the winter period.
Barnsley Metropolitan Borough Council (202401674)
The complaint is about the landlord’s handling of the resident’s reports of living in a cold property.
Haringey London Borough Council (202500917)
The complaint is about the landlord’s response to the resident’s:
Leicester City Council (202203128)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint.
Sandwell Metropolitan Borough Council (202329648)
The complaint is about the landlord’s response to the resident’s reports of Antisocial Behaviour (ASB)
Shropshire Council (202409618)
The complaint is about the landlord’s handling of: The resident’s requests for window repairs and replacement. Damp and mould repairs and associated requests for health considerations. The resident’s reports of drainage issues. Associated complaint.
Slough Borough Council (202217555)
The complaint is about the landlord’s response to service charge queries. We have also assessed the landlord’s complaint handling.
Southwark Council (202332723)
The complaint is about: The landlord’s handling of repairs. The level of compensation offered by the landlord. The Ombudsman will also consider the landlord’s complaint handling.
Welwyn Hatfield Borough Council (202419593)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor during a visit to the property. Associated complaint.
Bristol City Council (202331720)
The complaint is about the landlord’s: Response to the resident’s concerns about payments for heating and hot water. Complaint handling.
Northumberland County Council (202448418)
The complaint is about the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint.
Southwark Council (202347068)
The complaint is about the landlord’s handling of the resident’s reports of a leak and the associated damage. We have also considered the landlord’s handling of the resident’s complaint.
Haringey London Borough Council (202450621)
The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints.
North Tyneside Council (202406712)
The complaint is about the landlord’s: Handling of damp in the property. Complaint handling.
Birmingham City Council (202337963)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.
Birmingham City Council (202419409)
The complaint is about the landlord’s handling of the resident’s: concerns regarding the conduct of staff. formal complaint.
Haringey London Borough Council (202224687)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint.
London Borough of Havering Council (202328972)
REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Waverley Borough Council (202332453)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202347174)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s request for a refund of related heating service charges. The associated complaint.
London Borough of Camden Council (202452256)
The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint handling.
Southwark Council (202340597)
The complaint is about the landlord’s: Response to the resident’s concerns about a major works programme. Response to some related welfare issues, including an allegation of discrimination. Complaint handling.
Bury Metropolitan Borough Council (202338362)
The complaint is about the landlord's handling of: The resident’s reports of issues with her neighbour. The resident’s queries about the wellbeing charge and concerns about changes to nighttime care provision. We will also consider the landlord’s complaint handling.
Leeds City Council (202450473)
The complaint is about the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property.
Luton Borough Council (202342309)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), including noise nuisance. We have also considered the landlord’s complaint handling.
London Borough of Camden Council (202412754)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the smell of cannabis into her flat.
Mid Suffolk District Council (202445120)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also investigated the landlord’s complaint handling.
South Tyneside Council (202424803)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
City of Westminster Council (202422404)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The Ombudsman will also consider the landlord’s complaint handling.
London Borough of Camden Council (202446702)
The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint.
Sandwell Metropolitan Borough Council (202417205)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in a bedroom.
Luton Borough Council (202331379)
The complaint is about the landlord’s handling of the resident’s request for maintenance of trees at the property and associated repairs.
North Yorkshire Council (202343463)
The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB) from her neighbour. damp in the kitchen, living room, and hallway. various repairs, including repointing in the loft, a drafty bathroom window, and a missing seal on the front door.
Southwark Council (202415210)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
West Northamptonshire Council (202336643)
The complaint is about the landlord’s handling of the resident’s: Reports of required repairs following a mutual exchange. Associated complaint.
Manchester City Council (202449412)
The complaint is about the landlord’s handling of the resident’s report that there was an issue with damp and mould and cracks to plaster internally. We have also considered the landlord’s handling of the resident’s complaint.
Southwark Council (202416413)
The complaint is about the landlord’s response to the resident’s reports of foxes causing noise nuisance and disturbance. The Ombudsman has also considered the landlords complaint handling.
Southwark Council (202421325)
This complaint is about the landlord’s handling of: The resident’s reports of window issues. The associated complaint.
Haringey London Borough Council (202319401)
The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to the resident’s property’s leaks. The Ombudsman has also considered the landlord’s complaint handling.
Lewes District Council (202413170)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his kitchen. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202501426)
The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also considered the landlord’s complaint handling.
Nottingham City Council (202420013)
The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have also investigated: The landlord’s record keeping. The associated complaint handling.
Birmingham City Council (202346417)
This complaint is about the landlord’s handling of: The resident’s reports about the condition of an outbuilding. The associated complaint.
City of York Council (202324420)
The complaint is about the landlord’s handling of repairs to the resident’s windows. We have also considered the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)