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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "bedroom" × Outcome: Maladministration ×

Showing 272 of 16,595 decisions matching "bedroom"

Decisions

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27 Feb 2023 Maladministration Wandle Housing Association Limited (202214608) Case 202214608 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bedroom window repair. 15 Dec 2022 Maladministration A2Dominion Housing Group Limited (202202700) Case 202202700 · Old Property Condition migrated-2025 The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window. 22 Nov 2022 Maladministration One Vision Housing Limited (202209853) Case 202209853 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of damp and mould in a bedroom in the … 17 Nov 2022 Maladministration Peabody Trust (202205611) Case 202205611 · Managing Relations The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom. 31 Oct 2022 Maladministration London & Quadrant Housing Trust (202007591) Case 202007591 · Moving/Buying/Selling Home The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, … 18 Oct 2022 Maladministration Notting Hill Genesis (202200330) Case 202200330 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of issues with her bedroom windows. Complaint handling. 13 Jul 2022 Maladministration Hammersmith and Fulham Council (202127040) Case 202127040 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial … 10 Jun 2022 Maladministration Haringey Council (202101108) Case 202101108 · Managing Relations The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, … 9 May 2022 Maladministration Lambeth Council (202106326) Case 202106326 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from … 21 Apr 2022 Maladministration Westminster City Council (202106183) Case 202106183 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in … 4 Jan 2022 Maladministration Leicester City Council (202010537) Case 202010537 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living … 30 Jun 2021 Maladministration Inquilab Housing Association Limited (202000804) Case 202000804 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and … 28 Jun 2021 Maladministration Arun District Council (202010488) Case 202010488 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about the repair of a bedroom ceiling that contained … 25 Jun 2021 Maladministration Bromford Housing Association Limited (202012170) Case 202012170 · Occupancy Rights The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a … 20 May 2021 Maladministration Catalyst Housing Limited (202001741) Case 202001741 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to … 30 Apr 2021 Maladministration One Housing Group Limited (202006022) Case 202006022 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: Disrepair to bedroom and conservatory windows and the subsequent … 27 Apr 2021 Maladministration Lambeth Council (202011897) Case 202011897 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s reports of a leaking communal roof and the resulting internal … 27 Feb 2021 Maladministration Dudley Metropolitan Borough Council (202003643) Case 202003643 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings … 4 Feb 2021 Maladministration London & Quadrant Housing Trust (202001175) Case 202001175 · Old Complaints Handling categories The complaint concerns: The landlord’s decision to replace a double-glazed bedroom window, that it had installed at the resident’s property, … 25 Jan 2021 Maladministration The Riverside Group Limited (201909268) Case 201909268 · Old Property Condition categories The resident has complained about the landlord’s: response to her reports of damp and mould in her property; handling of … 20 Jan 2021 Maladministration Hammersmith and Fulham Council (202000590) Case 202000590 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs required at the property; in particular, delay to inspection/repair of an … 22 Dec 2020 Maladministration Catalyst Housing Limited (202001591) Case 202001591 · Old Property Condition migrated-2025 The tenant has complained that: The landlord has not resolved the reported damp and mould problem in the property (particularly …