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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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28 Oct 2024 Maladministration Haringey London Borough Council (202231001) Case 202231001 · Information and data management The complaint is about the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the … 28 Oct 2024 Maladministration Havering Council (202302086) Case 202302086 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. 28 Oct 2024 Maladministration London Borough of Lambeth (202230674) Case 202230674 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Various repairs. Damp and mould in the property. … 28 Oct 2024 Maladministration Notting Hill Genesis (NHG) (202309002) Case 202309002 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report that she had no heating or hot water. 28 Oct 2024 Maladministration One Housing Group Limited (202229903) Case 202229903 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of ongoing leaks from the flat above. The landlord’s … 28 Oct 2024 Maladministration Onward Homes Limited (202342254) Case 202342254 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports concerning repairs to the garden and drainage system. Reports … 28 Oct 2024 Maladministration Oxford City Council (202320570) Case 202320570 · Financial The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the above property. Handling of … 28 Oct 2024 Maladministration The Riverside Group Limited (202312828) Case 202312828 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about the levels of dust and noise from demolition … 25 Oct 2024 Maladministration Clarion Housing Association Limited (202226466) Case 202226466 · Old Complaints Handling categories REPORT COMPLAINT 202226466 Clarion Housing Association Limited 25 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Oct 2024 Maladministration East Devon District Council (202327721) Case 202327721 · Information and data management The complaint is about the landlord’s: Handling of the resident’s concerns about information she had been provided with in relation … 25 Oct 2024 Maladministration Hammersmith and Fulham Council (202403025) Case 202403025 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s reports of damp … 25 Oct 2024 Maladministration Haringey London Borough Council (202231852) Case 202231852 · Managing Relations The complaint is about the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s … 25 Oct 2024 Maladministration Incommunities Limited (202342063) Case 202342063 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a management transfer. The Housing Ombudsman has also … 25 Oct 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202304013) Case 202304013 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak affecting her property. The Ombudsman has … 25 Oct 2024 Maladministration North Tyneside Council (202300165) Case 202300165 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs in the property. The resident's reports … 25 Oct 2024 Maladministration The Riverside Group Limited (202301822) Case 202301822 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repair issues in her property. 24 Oct 2024 Maladministration Broxtowe Borough Council (202407294) Case 202407294 · Old Property Condition migrated-2025 The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs. 24 Oct 2024 Maladministration Camden Council (202344520) Case 202344520 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 24 Oct 2024 Maladministration Great Places Housing Association (202319538) Case 202319538 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that it gave incorrect information during the sales process. … 24 Oct 2024 Maladministration Islington Council (202348248) Case 202348248 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s transfer request. 24 Oct 2024 Maladministration Peabody Trust (202333345) Case 202333345 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) issues at the property. Complaint … 24 Oct 2024 Maladministration Southern Housing (202324573) Case 202324573 · Financial The complaint is about the landlord’s handling of the resident’s request for clarification regarding a backdated increase in energy charges. … 24 Oct 2024 Maladministration Sparrow Shared Ownership Limited (202211908) Case 202211908 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 24 Oct 2024 Maladministration The Riverside Group Limited (202303723) Case 202303723 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about a collapsed boundary wall. The Ombudsman will also … 23 Oct 2024 Maladministration A2Dominion Housing Group Limited (202233103) Case 202233103 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lift which resulted in the resident being temporarily … 23 Oct 2024 Maladministration Guildford Borough Council (202343175) Case 202343175 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 23 Oct 2024 Maladministration Hyde Housing Association Limited (202315670) Case 202315670 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman … 23 Oct 2024 Maladministration London Borough of Lambeth (202328058) Case 202328058 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s … 23 Oct 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202321380) Case 202321380 · Managing Relations The complaint is about the landlord’s handling of; repairs to the resident’s back door, the garden fence and back gate … 23 Oct 2024 Maladministration Mount Green Housing Association Limited (202205840) Case 202205840 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The associated complaint handling. 23 Oct 2024 Maladministration Sanctuary Housing Association (202347040) Case 202347040 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 22 Oct 2024 Maladministration Birmingham City Council (202231252) Case 202231252 · Managing Relations The resident’s complaint is about: The landlord’s handling of his requests for kitchen refurbishment, which the resident believed amounted to … 22 Oct 2024 Maladministration Norwich City Council (202338173) Case 202338173 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s … 22 Oct 2024 Maladministration Peabody Trust (202225937) Case 202225937 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application. 21 Oct 2024 Maladministration Clarion Housing Association Limited (202403888) Case 202403888 · Estate Management The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. … 21 Oct 2024 Maladministration Colchester City Council (202226334) Case 202226334 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould affecting the property. The Ombudsman has also … 21 Oct 2024 Maladministration Hammersmith and Fulham Council (202310579) Case 202310579 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the boiler and her request for compensation for gas … 21 Oct 2024 Maladministration Hyde Housing Association Limited (202233340) Case 202233340 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service … 21 Oct 2024 Maladministration Islington Council (202303327) Case 202303327 · Information and data management The complaint refers to the landlord’s handling of reports about the balcony doors and the consequent water penetration. The Ombudsman … 21 Oct 2024 Maladministration Lewisham Council (202325844) Case 202325844 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s request to remove a coal bunker from the front hallway. 21 Oct 2024 Maladministration London Borough of Brent (202340120) Case 202340120 · ASB/Abuse/Nuisance The compliant is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s … 21 Oct 2024 Maladministration London Borough of Croydon (202318405) Case 202318405 · Information and data management The complaint is about the landlord’s handling of reports about repairs at the property. The Ombudsman has also considered the … 21 Oct 2024 Maladministration London Borough of Harrow (202344547) Case 202344547 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required … 21 Oct 2024 Maladministration Nottingham Community Housing Association Limited (202310444) Case 202310444 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated formal complaint. 21 Oct 2024 Maladministration One Housing Group Limited (202312620) Case 202312620 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks. 21 Oct 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202326330) Case 202326330 · Old Moving to a Property categories The complaint is about the landlord’s handling of: The resident’s request for a management transfer. The resident’s reports of leaks, … 21 Oct 2024 Maladministration Stoke-on-Trent City Council (202232604) Case 202232604 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the back door to her property. The Ombudsman … 21 Oct 2024 Maladministration The Guinness Partnership Limited (202318175) Case 202318175 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of trees blocking her window. The resident’s complaint. 20 Oct 2024 Maladministration London Borough of Lewisham (202319152) Case 202319152 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s damp and mould reports. 18 Oct 2024 Maladministration Great Yarmouth Borough Council (202231188) Case 202231188 · Financial The complaint is about the resident’s reports about the landlord’s handling of; Damp and mould and the subsequent remedial repairs …