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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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31 Oct 2024 Maladministration Camden Council (202305735) Case 202305735 · Old Complaints Handling categories The complaint is about the landlord’s: Failure to keep appointments to identify the cause of the resident’s reports of mould … 31 Oct 2024 Maladministration Clarion Housing Association Limited (202405437) Case 202405437 · Old Complaints Handling categories The complaint is about: The landlord’s handling of damp and mould and associated repairs. This Service will also investigate the … 31 Oct 2024 Maladministration Estuary Housing Association Limited (202228895) Case 202228895 · Managing Relations This complaint is about the landlord’s response to the resident’s concerns around recurring damage to the property. The Ombudsman has … 31 Oct 2024 Maladministration Haringey London Borough Council (202329469) Case 202329469 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of water ingress and the associated repairs. The associated complaint. 31 Oct 2024 Maladministration Homes Plus Limited (202224381) Case 202224381 · Managing Relations The complaint is about the landlord’s handling of: Shower repairs. The resident’s requests for the heating system to be upgraded. … 31 Oct 2024 Maladministration London Borough of Hammersmith and Fulham (202308770) Case 202308770 · Local Authority / ALMO or TMO REPORT COMPLAINT 202308770 Hammersmith and Fulham Council 31 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Oct 2024 Maladministration Longhurst Group Limited (202312373) Case 202312373 · Information and data management The complaint is about the landlord’s handling of the resident’s reports that: his garden was overgrown with weeds. the bedroom … 31 Oct 2024 Maladministration Magna Housing Limited (202325006) Case 202325006 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the associated complaint. 31 Oct 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202232114) Case 202232114 · Estate Management The complaint is about the landlord’s: Response to the resident’s requests for the removal of a tree near her garden. … 31 Oct 2024 Maladministration MHS Homes Ltd (202330794) Case 202330794 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) in the communal areas of … 31 Oct 2024 Maladministration Peabody Trust (202213344) Case 202213344 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the misuse of the car park. 31 Oct 2024 Maladministration SHAL Housing Limited (202402410) Case 202402410 · Old Property Condition migrated-2025 The complaint is about how the landlord handled the resident’s reports of a faulty water heating system. 31 Oct 2024 Maladministration Shepherds Bush Housing Association Limited (202219818) Case 202219818 · Health and Safety (inc. building safety) The complaint is about the resident’s reports of an unregulated structure, built by his downstairs neighbour. The Ombudsman has also … 31 Oct 2024 Maladministration Southern Housing (202400489) Case 202400489 · Financial The complaint is about the landlord’s handling of: Reports of leaks and remedial works. A request for a management transfer. … 31 Oct 2024 Maladministration Southwark Council (202223684) Case 202223684 · Managing Relations The complaint is about the landlord’s handling of the resident’s: responsive repairs following leaks to her property. subsequent complaint. 31 Oct 2024 Maladministration Southwark Council (202316009) Case 202316009 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of faulty windows. The associated complaint handling. 31 Oct 2024 Maladministration Southwark Council (202344871) Case 202344871 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The associated complaint. 31 Oct 2024 Maladministration Sovereign Network Homes (202310504) Case 202310504 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about the frequency of the cleaning contract. Associated formal … 31 Oct 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202401659) Case 202401659 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of window repairs. 31 Oct 2024 Maladministration St Albans City and District Council (202227257) Case 202227257 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about ownership of land between her property and a … 31 Oct 2024 Maladministration Swindon Borough Council (202203611) Case 202203611 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: drain repairs. sewage back surges in the bathroom. … 31 Oct 2024 Maladministration The Riverside Group Limited (202330396) Case 202330396 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property on letting. Response … 30 Oct 2024 Maladministration Aster Group Limited (202309418) Case 202309418 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from his neighbour. 30 Oct 2024 Maladministration Babergh District Council (202338266) Case 202338266 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports regarding: Window repairs and the ventilation system. Anti-social behaviour … 30 Oct 2024 Maladministration Hammersmith and Fulham Council (202303694) Case 202303694 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the windows in the property. The associated complaint and its … 30 Oct 2024 Maladministration Hammersmith and Fulham Council (202315550) Case 202315550 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident’s report of: Several repairs including damp and mould. Pest control … 30 Oct 2024 Maladministration Incommunities Limited (202228889) Case 202228889 · Information and data management The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property, and the … 30 Oct 2024 Maladministration Lambeth Council (202308257) Case 202308257 · Managing Relations The resident’s complaint is about: The landlord’s response to the resident’s request for a move . The landlord’s complaint handling. 30 Oct 2024 Maladministration London Borough of Croydon (202338253) Case 202338253 · Estate Management The complaint is about the landlord’s: Facilitation of a meter reading. Handling of repairs in the property. Management of the … 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202220367) Case 202220367 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Requests for kitchen and bathroom works. Formal complaints. 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202309142) Case 202309142 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s requests for adaptations to her rear garden. Complaint handling. 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202333840) Case 202333840 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 30 Oct 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202335724) Case 202335724 · Information and data management The complaint is about the landlord’s response to the resident’s reports of repairs relating to: Damp and mould in his … 30 Oct 2024 Maladministration Midland Heart Limited (202225725) Case 202225725 · Managing Relations The complaint is about the landlord’s handling of: The resident’s property sale. The associated complaint handling. 30 Oct 2024 Maladministration Southwark Council (202346339) Case 202346339 · Old Complaints Handling categories The complaint is about the landlord's response to the leaseholder's: Reports of water ingress and associated damage to her property. … 30 Oct 2024 Maladministration Stoke-on-Trent City Council (202233104) Case 202233104 · Managing Relations The complaint is about the landlord’s handling of remedial works and cleaning following the installation of cavity wall insulation at … 30 Oct 2024 Maladministration The Guinness Partnership Limited (202228193) Case 202228193 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing leak. Associated formal complaint. 30 Oct 2024 Maladministration The Guinness Partnership Limited (202402421) Case 202402421 · Estate Management This complaint is about the landlord’s handling of: 30 Oct 2024 Maladministration Torus62 Limited (202310616) Case 202310616 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and issues with her flooring. … 30 Oct 2024 Maladministration Wakefield And District Housing Limited (202336653) Case 202336653 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould, and odour in the property. … 29 Oct 2024 Maladministration Birmingham City Council (202347195) Case 202347195 · Old Complaints Handling categories The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould. A repair to a fence … 29 Oct 2024 Maladministration London Borough of Lewisham (202320762) Case 202320762 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a broken window. The front door replacement. The … 29 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202346194) Case 202346194 · Managing Relations The resident’s complaint is about the landlord’s response to her reports of no heating and hot water at her property. … 29 Oct 2024 Maladministration Sanctuary Housing Association (202307070) Case 202307070 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of: Damage to the new kitchen following a leak. … 29 Oct 2024 Maladministration Sovereign Network Group (202204683) Case 202204683 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to a leak which caused damage to the resident’s ceiling. The … 29 Oct 2024 Maladministration Thurrock Council (202204322) Case 202204322 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance. The Ombudsman has also considered the … 29 Oct 2024 Maladministration Together Housing Association Limited (202311968) Case 202311968 · Old Property Condition migrated-2025 REPORT COMPLAINT 202311968 Together Housing Association Limited 29 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Oct 2024 Maladministration Torus62 Limited (202227428) Case 202227428 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports about a … 29 Oct 2024 Maladministration Town and Country Housing (202333930) Case 202333930 · Managing Relations The complaint is about: The landlord’s response to reports of damp and mould in the property. The associated complaint handling. 28 Oct 2024 Maladministration Birmingham City Council (202334867) Case 202334867 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of a mice infestation. Complaint handling.