Waltham Forest Council (202331257)
The complaint is about the landlord’s handling of the resident’s reports of a bird in the chimney and chimney repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
A2Dominion Housing Group Limited (202316314)
The complaint is about the landlord’s:
Birmingham City Council (202207893)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident.
Birmingham City Council (202228085)
The complaint is about the landlord’s: Handling of the resident’s reports that a roof access gate caused noise nuisance. Complaint handling.
Golding Homes Limited (202412447)
The complaint is about the landlord’s handling of the resident’s reports of issues with her back door.
Home Group Limited (202314124)
The complaint made by the resident’s representative is about: The landlord’s response to his request to suspend rent payments for the property. The landlord’s response to his request for it to buy-back the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Lewisham Council (202342342)
The complaint is about the landlord’s handling of reports of leaks, flooding and associated repairs.
London Borough of Ealing (202340627)
The complaint is about the landlord’s response to the resident’s reports about: Damp and mould. The repositioning of the wash hand basin. Repairs to the balcony door. Repairs to the front door. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202317108)
The complaint is about the landlord’s: Response to the resident’s query about the increase in service charge in 2021-22. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202317464)
The complaint is about the landlord’s response to the resident’s reports of faulty communal stairway lighting. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Stonewater Limited (202312988)
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation.
Wandle Housing Association Limited (202408624)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in her conservatory. The Ombudsman has also considered the landlord’s complaint handling.
Halton Housing (202313880)
The complaint is about the landlord's handling of: repairs to the property including reports about damp and mould, ventilation, storage and insulation. the complaint.
London Borough of Barnet (202344183)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent complaint.
Metropolitan Thames Valley Housing (MTV) (202317756)
The complaint is about the landlord’s handling of a leak into the communal area and communal decorative works.
Notting Hill Genesis (NHG) (202321271)
The complaint is about the landlord’s handling of the resident’s concerns about: the time it was taking to complete remedial works to the external walls of her building. the protection of the external walls of the building. its schedule of remedial works. its compensation agreement in relation to the remedial …
Ongo Homes Limited (202315596)
The complaint is about the landlord’s handling of garden works.
Yorkshire Housing Limited (202407470)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
First Garden Cities Homes Limited (202313788)
The complaint is about the landlord’s handling of the resident’s application to it for financial support for her tenancy.
Harlow District Council (202312434)
The complaint is about the landlord’s response to the residents reports of leaks from her wet room. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Harrow (202300469)
The complaint is about the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. We have also investigated the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202319998)
The complaint is about the landlord’s handling of: The safety of the boiler and heating system in the resident’s property. The resident’s complaint.
Places for People Group Limited (202319514)
The complaint is about the landlord’s handling of the repairs to the resident’s bathroom.
Sheffield City Council (202218226)
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen. Response to the resident's reports of a central heating fault. Complaint handling.
Stonewater Limited (202338700)
The complaint is about the landlord's handling of: reports of a leak causing damp and mould. the complaint.
Westminster City Council (202319436)
The complaint is about the landlord’s handling of the resident’s: Reports of a repair required to the ventilation system. Reports of damp and mould. Request to replace her front door. Reports of drainage issues in her bathroom.
Beyond Housing Limited (202326061)
This complaint is about the landlord’s handling of the resident’s requests for various repairs in the property.
East Midlands Housing Group Limited (202307683)
The complaint is about the landlord’s administration of the rent account in 2022 and 2023. We have also investigated the landlord’s complaint handling.
Haringey London Borough Council (202211631)
The complaint is about the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to the kitchen ceiling and bathroom flooring. We have also investigated the landlord’s complaint handling.
Jigsaw Homes Group Limited (202228709)
The complaint is about the landlord’s handling of: Repairs and an upgrade to the communal front door. The resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Kirklees Council (202408595)
The complaint is about the landlord’s handling of: roof repairs. window repairs. damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202411513)
The complaint is about the landlord’s response to the leaseholder’s: Reports of water ingress and associated outstanding repairs. Complaint. This report has also assessed the landlord’s record keeping.
London Borough of Lewisham (202340776)
The complaint is about the landlord’s handling of reports of a leak and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202320145)
The complaint is about: The landlord’s handling of major works to the communal area. The landlord’s record keeping.
London Borough of Hackney (202404395)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the balcony door and windows.
Metropolitan Thames Valley Housing (MTV) (202318553)
The complaint is about the landlord’s handling of the resident’s: Request for information regarding his service charge. Associated complaint.
Together Housing Association Limited (202317344)
The complaint is about the landlord’s handling of the resident’s: Request for permission to install a gate to restrict access. Formal complaint.
Accent Housing Limited (202313384)
The complaint is about the landlord’s handling of: Damp and mould in the kitchen. Kitchen leaks and associated repairs.
Curo Places Limited (202309540)
The compliant is about the landlord’s handling of the residents reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Freebridge Community Housing Limited (202320126)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property, in particular: The condition of the kitchen. The condition of the bathroom. Concerns about damp and mould.
Metropolitan Thames Valley Housing (MTV) (202229153)
The complaint is about the landlord’s response to the resident’s reports of blockages in the plumbing at the property. The Ombudsman has also considered the landlord’s complaint handling.
Retirement Lease Housing Association (202307689)
The complaint is about: The landlord's response to the resident’s queries regarding its service charge budget. The landlord's handling of the resident’s complaint
Southampton City Council (202306049)
The complaint is about the landlord’s: Response to the resident’s reports of defects to the property causing damp and mould. Complaints handling.
Clarion Housing Association Limited (202231267)
The complaint is about the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to her property. Reports about water leaks affecting her property and the neighbouring property. Requests for it to investigate rising damp. Formal complaints.
The Guinness Partnership Limited (202335489)
The complaint is about the landlord’s response to requests to be decanted while asbestos work was carried out. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202314377)
The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Tower Hamlets Homes (202306957)
The complaint is about the landlord’s handling of: The resident reports of noise disturbances from a neighbour. The resident’s reports of leaks in the property. The associated complaint.
Camden Council (202315806)
The complaint is about the landlord’s handling of the resident’s: concerns about damp and mould works completed before moving into the property. reports of leaks, damp, and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Redbridge (202230847)
The complaint is about: The landlords handling of the residents reports of repairs including a leaking roof, concerns for the structural safety of the roof, drainage issues and ground flooding. The landlord’s complaint handling. We have also investigated the landlord’s record keeping.
Sanctuary Housing Association (202314679)
The complaint is about the landlord’s handling of a leak into the resident’s property which resulted in damp and mould.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)