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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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14 Nov 2024 Maladministration Bournville Village Trust (202333028) Case 202333028 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Water penetration into her kitchen. Damage caused by: … 14 Nov 2024 Maladministration Hyde Housing Association Limited (202226256) Case 202226256 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of 6-monthly filter changes for a Positive Input Ventilation (PIV) unit in the … 14 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202344342) Case 202344342 · Financial The complaint is about the landlord’s handling of the resident’s service charge complaint. 14 Nov 2024 Maladministration Shepherds Bush Housing Association Limited (202314963) Case 202314963 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her concerns about the lack of openable windows in the property. 13 Nov 2024 Maladministration Aster Group Limited (202320973) Case 202320973 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 13 Nov 2024 Maladministration Gentoo Group Limited (202331096) Case 202331096 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to reports of damp and mould in a bedroom located over an … 13 Nov 2024 Maladministration Mosscare St. Vincent’s Housing Group Limited (202343475) Case 202343475 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a … 13 Nov 2024 Maladministration Paragon Asra Housing Limited (202311092) Case 202311092 · Estate Management The complaint is about the landlord’s handling of the resident’s reports his allocated parking space was used by an unauthorised … 13 Nov 2024 Maladministration Southwark Council (202335373) Case 202335373 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 12 Nov 2024 Maladministration London Borough of Croydon (202220147) Case 202220147 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The landlord’s response to the resident’s health issues and its handling of … 12 Nov 2024 Maladministration London Borough of Lambeth (202233967) Case 202233967 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s concerns of subsidence at her property and repairs to a … 12 Nov 2024 Maladministration London & Quadrant Housing Trust (202323621) Case 202323621 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about the condition of property when she moved in … 12 Nov 2024 Maladministration Peabody Trust (202312777) Case 202312777 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s complaint. 12 Nov 2024 Maladministration Richmond Housing Partnership Limited (202414659) Case 202414659 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the front and back doors of the property. The landlord’s … 12 Nov 2024 Maladministration Southern Housing (202341744) Case 202341744 · Estate Management The complaint is about the landlord’s handling of: Reports of a rodent infestation. The resident’s associated complaint. 12 Nov 2024 Maladministration The Guinness Partnership Limited (202308333) Case 202308333 · Managing Relations The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s handling of door and window … 12 Nov 2024 Maladministration Town and Country Housing (202413444) Case 202413444 · Old Complaints Handling categories This complaint is about the landlord’s handling of: repairs to the roof of the resident’s property; the associated complaint. 11 Nov 2024 Maladministration Clarion Housing Association Limited (202225302) Case 202225302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 11 Nov 2024 Maladministration Gentoo Group Limited (202204407) Case 202204407 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated transfer request. 11 Nov 2024 Maladministration Hammersmith and Fulham Council (202211706) Case 202211706 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of antisocial behaviour. The Ombudsman has also considered the … 11 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311546) Case 202311546 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a leaking gutter. The Ombudsman has also considered … 11 Nov 2024 Maladministration Newlon Housing Trust (202311126) Case 202311126 · Financial The complaint is about the landlord’s response to the resident’s request for information about service charges, and regarding the progress … 11 Nov 2024 Maladministration Woking Borough Council (202311569) Case 202311569 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 11 Nov 2024 Maladministration Your Housing Group Limited (202310534) Case 202310534 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould, including the presence of woodlice and garden flooding. Window, … 8 Nov 2024 Maladministration Cambridge City Council (202337027) Case 202337027 · ASB/Abuse/Nuisance REPORT COMPLAINT 202337027 Cambridge City Council 8 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 7 Nov 2024 Maladministration B3 Living Limited (202214301) Case 202214301 · Managing Relations The complaint is about the landlord’s handling of shower repairs. The Ombudsman has also investigated the landlord’s complaint handling. 7 Nov 2024 Maladministration Brighter Places (202233133) Case 202233133 · Financial The complaint is about the landlord’s administration of the resident’s rent account. 7 Nov 2024 Maladministration Brighton and Hove City Council (202400988) Case 202400988 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports concerning: Asbestos. Damp and mould. 7 Nov 2024 Maladministration Canterbury City Council (202403136) Case 202403136 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. concerns about exposure to asbestos. … 7 Nov 2024 Maladministration Hyde Housing Association Limited (202226405) Case 202226405 · Managing Relations The complaint is about the landlord’s handling of a window repair. The Ombudsman has also considered the landlord’s complaint handling. 7 Nov 2024 Maladministration Norwich City Council (202316688) Case 202316688 · Managing Relations The complaint is about: The landlord’s response to a lack of water supply in the property. The landlord’s handling of … 7 Nov 2024 Maladministration One Housing Group Limited (202301094) Case 202301094 · Managing Relations This complaint is about the landlord’s handling of the resident's reports of lack of heating and hot water. The Ombudsman … 7 Nov 2024 Maladministration Paragon Asra Housing Limited (202322626) Case 202322626 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The sales process. The gas safety check and the resident’s report of … 7 Nov 2024 Maladministration Paragon Asra Housing Limited (202403329) Case 202403329 · Old Property Condition categories The complaint is about the landlord’s: Response to reports of mice at the property. Handling of repair work. 7 Nov 2024 Maladministration Royal Borough Of Greenwich (202214272) Case 202214272 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of communal issues, including subsidence and repairs to the … 7 Nov 2024 Maladministration St Albans City and District Council (202306122) Case 202306122 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property and outstanding void … 7 Nov 2024 Maladministration Stonewater Limited (202233380) Case 202233380 · Estate Management The complaint is about the landlord’s handling of: Communal cleaning and grounds maintenance at the resident’s housing scheme. The resident’s … 6 Nov 2024 Maladministration Amplius Living (202232404) Case 202232404 · Old Estate Management categories The complaint is about the landlord’s response to issues the resident raised concerning: Repairs to his kitchen and bathroom. Cleaning … 5 Nov 2024 Maladministration Clarion Housing Association Limited (202222643) Case 202222643 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking enforcement at her scheme. 5 Nov 2024 Maladministration Islington Council (202328211) Case 202328211 · Managing Relations The complaint is about how the landlord responded to the resident’s reports of a leak into the property. We have … 5 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202231070) Case 202231070 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 5 Nov 2024 Maladministration Together Housing Association Limited (202305709) Case 202305709 · Health and Safety (inc. building safety) The resident has complained about the landlord’s handling of communications regarding the annual gas safety inspection for the property. We … 4 Nov 2024 Maladministration A2Dominion Housing Group Limited (202324654) Case 202324654 · Old Moving to a Property categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at the property. The resident’s … 4 Nov 2024 Maladministration Clarion Housing Association Limited (202315004) Case 202315004 · Estate Management The complaint is about the landlord’s response to the resident’s request for allocated parking spaces to resolve related antisocial behaviour … 4 Nov 2024 Maladministration Harlow District Council (202403926) Case 202403926 · Information and data management The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the … 1 Nov 2024 Maladministration Clarion Housing Association Limited (202220337) Case 202220337 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a repair to the shower. The Ombudsman has … 1 Nov 2024 Maladministration Islington Council (202234324) Case 202234324 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a blockage in his property, the associated damage … 1 Nov 2024 Maladministration London Borough of Hounslow (202329853) Case 202329853 · Managing Relations The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman … 1 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202303780) Case 202303780 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation, and the associated repairs. The … 1 Nov 2024 Maladministration Peabody Trust (202233518) Case 202233518 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to his request to replace the electric boiler system in the property …