Amplius Living (202318404)
The complaint is about the landlord’s response to the resident’s: Request for information about the grounds maintenance contract. Request for information about a service charge increase. Associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
BHT Sussex (202317705)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s record keeping.
Birmingham City Council (202231444)
The complaint is about the landlord’s handling of repairs to: The wet room Shower. Drainage. The heating/boiler. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202313822)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Birmingham City Council (202318668)
The complaint is about the landlord’s handling of the resident’s reports of an overgrown embankment impacting her garden.
Citizen Housing (202317688)
The complaint is about the disposal of the resident’s belongings, following an eviction. We have also investigated the landlord’s complaint handling.
Derby City Council (202300055)
The complaint is regarding the landlord’s handling of the resident’s requests for it to install CCTV.
Epping Forest District Council (202317860)
The complaint is about the landlord’s response to the resident’s reports about the loss of hot water.
Haringey London Borough Council (202213901)
The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about an accumulation of pigeon faeces in her loft.
Harlow District Council (202420764)
The complaint is about the landlord’s response to the resident’s concerns about recurring leaks into the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Harrow (202317581)
The complaint is about the landlord’s handling of: The resident’s service charge information and services dispute. The resident’s complaint. There was service failure in the landlord’s handling of the resident’s complaint as the landlord: Did not accept the resident’s email of 16 May 2022 as a complaint, despite the resident …
London Borough of Islington (202316876)
The complaint is about the landlord’s decision to restrict the resident’s heating and hot water.
Metropolitan Thames Valley Housing (MTV) (202318568)
The complaint is about the landlord’s handling of a kitchen installation. The Ombudsman has also considered the landlord’s complaint handling.
Milton Keynes Council (202301815)
The complaint is about the landlord’s handling of: the resident’s concerns about its decision to install new communal doors and entry system to his property.
Notting Hill Genesis (NHG) (202307976)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling.
Sheffield City Council (202313567)
This complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.
Stonewater Limited (202309215)
The resident’s complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). This Service has also considered the landlord’s complaint handling.
Wandle Housing Association Limited (202413934)
The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint.
Women’s Pioneer Housing Limited (202316698)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) causing health and safety risks. We have also considered the landlord’s complaint handling.
Your Housing Group Limited (202226197)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202317755)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also considered the landlord’s handling of the associated complaints.
Estuary Housing Association Limited (202404885)
The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system.
Jigsaw Homes Group Limited (202403194)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. This report also considers the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202300164)
The complaint is about the landlord’s handling of: Repairs to the communal door entry system. The associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202313359)
The complaint is about the landlord’s handling of: Repairs to the heating system. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202319715)
The complaint is about the landlord’s response to resident’s reports of a lack of heating and hot water. The Ombudsman has also considered the landlord’s handling of the complaint.
Midland Heart Limited (202311497)
This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property.
Notting Hill Genesis (NHG) (202313885)
The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at the property. The resident’s request for a transfer. The Ombudsman has also considered the landlord’s complaint handling.
Octavia Housing (202339687)
The complaint is about the landlord’s response to the resident’s concerns over: The condition of his windows. Recurrent leaks and linked repairs. The presence of asbestos. The handling of his complaint.
One Housing Group Limited (202331504)
The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. Associated complaint.
Origin Housing Limited (202223948)
The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB) and request for compensation. complaint.
Peabody Trust (202201267)
The complaint is about the landlord’s handling of the resident’s: repair to the boiler and central heating system. associated complaint.
Plymouth Community Homes Limited (202400872)
The complaint is about the landlord’s response to the resident’s reports of a leak. This Service has also considered the landlord’s handling of the complaint.
Stonewater Limited (202318312)
The complaint is about the landlord’s handling of the resident’s request to replace the heating system and improve the property’s energy efficiency. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
The Guinness Partnership Limited (202300328)
The complaint is about the landlord’s handling of repairs to the bathroom.
The Riverside Group Limited (202317327)
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the landlord’s complaint handling.
Wythenshawe Community Housing Group Limited (202315208)
The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the landlord’s complaint handling.
Cheltenham Young Men’s Christian Association (202310974)
The complaint is about the landlord’s response to the resident’s reports about staff conduct. The Ombudsman has also considered the landlord’s complaints handling.
Citizen Housing Group Limited (202316638)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and request for an electronic gate to be installed.
Clarion Housing Association Limited (202311551)
The complaint is about the landlord’s handling of the resident’s reports of drainage problems.
Cobalt Housing Limited (202318032)
The complaint relates to the landlord’s response to the resident’s concerns about damp.
Cobalt Housing Limited (202319550)
The complaint is about the landlord’s handling of the resident’s reports of: Rat droppings in the loft. Issues with the roof and guttering and subsequent damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Homes Plus Limited (202311851)
The complaint is about the landlord’s handling of the resident’s reports about loss of heating and hot water. This Service has also considered the landlord’s handling of the resident’s complaint.
London Borough of Camden Council (202318181)
The complaint is about the landlord’s handling of: Reports of leaks, damp and mould and the associated works. The resident’s complaint.
London Borough of Lewisham (202409565)
The complaint is about the landlord’s handling of the resident’s request for a kitchen fire door. The landlord’s handling of the complaint has also been considered.
London & Quadrant Housing Trust (L&Q) (202312433)
The complaint is about the landlord’s handling of the resident’s kitchen cupboard repairs. The Ombudsman has also assessed the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202415285)
The complaint is about the length of time taken by the landlord to carry out an intrusive survey and provide an EWS1 (external wall system) form. The Service has also considered the landlord’s handling of the resident’s complaint.
One Housing Group Limited (202409695)
The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. Complaint.
Royal Borough Of Greenwich (202336741)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.
Southwark Council (202333479)
The complaint is about the landlord’s: handling of reports of leaks, damp and mould and associated repairs. complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)