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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

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22 Nov 2024 Maladministration Hyde Housing Association Limited (202232032) Case 202232032 · Old Property Condition categories The complaint is about the landlord’s handling of boiler repairs. 22 Nov 2024 Maladministration Hyde Housing Association Limited (202308650) Case 202308650 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's concerns with the boiler and its subsequent offer of compensation. 22 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202310872) Case 202310872 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of heating issues. The Ombudsman has also considered the … 22 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202307328) Case 202307328 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the intercom system. The associated … 22 Nov 2024 Maladministration Places for People Group Limited (202337962) Case 202337962 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould and associated repairs at … 22 Nov 2024 Maladministration Reading Borough Council (202323849) Case 202323849 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs. The resident’s reports of damp and mould. The resident’s reports of … 22 Nov 2024 Maladministration Retirement Lease Housing Association (202301232) Case 202301232 · Financial The complaint is about the landlord’s response to the resident’s concerns about the information it provided regarding the service charges. … 22 Nov 2024 Maladministration Shian Housing Association Limited (202310376) Case 202310376 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to repair her central heating system. The Ombudsman has … 22 Nov 2024 Maladministration South Tyneside Council (202405769) Case 202405769 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. 22 Nov 2024 Maladministration Southwark Council (202309545) Case 202309545 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise transfer from the cold-water tank room. The … 22 Nov 2024 Maladministration Waltham Forest Council (202230072) Case 202230072 · Estate Management The complaint is about the landlord’s handling of the resident’s report that the locks on her pram shed were changed … 21 Nov 2024 Maladministration Accent Housing Limited (202305751) Case 202305751 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the windows and doors in the resident’s property. The Ombudsman … 21 Nov 2024 Maladministration Newcastle City Council (202305992) Case 202305992 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs caused by possible subsidence. 21 Nov 2024 Maladministration Plymouth Community Homes Limited (202336249) Case 202336249 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 21 Nov 2024 Maladministration Sovereign Network Homes (202217522) Case 202217522 · Managing Relations The complaint is about the landlord’s handling of: Recurring roof leaks. Replacing a velux roof window. The Ombudsman has also … 21 Nov 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202304392) Case 202304392 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the property. 21 Nov 2024 Maladministration The Guinness Partnership Limited (202317444) Case 202317444 · Managing Relations The complaint is about the landlord’s handling of the resident’s: responsive repairs. subsequent complaint. 20 Nov 2024 Maladministration ForHousing Limited (202308903) Case 202308903 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak from the flat upstairs . The … 20 Nov 2024 Maladministration London Borough of Hackney (202223559) Case 202223559 · Estate Management The complaint is about the landlord's handling of: Repairs to the communal lift. The resident’s associated complaint. 20 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202321847) Case 202321847 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the intercom system. The Ombudsman … 20 Nov 2024 Maladministration Octavia Housing (202306380) Case 202306380 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports that the communal television box needed to be relocated. … 20 Nov 2024 Maladministration Ongo Homes Limited (202310362) Case 202310362 · Estate Management The complaint is about the landlord’s handling of the resident’s: Requests for tree maintenance. Gate alteration requests. Associated complaint. 20 Nov 2024 Maladministration Peabody Trust (202214350) Case 202214350 · Financial The complaint is about: The landlord’s handling of the resident’s queries about the service charge account. The landlord's complaint handling. 20 Nov 2024 Maladministration Places for People Group Limited (202218714) Case 202218714 · Managing Relations The complaint is about the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s … 20 Nov 2024 Maladministration The Riverside Group Limited (202300886) Case 202300886 · Financial The complaint is about the landlord’s response to the resident’s request for compensation relating to repair delays, decorating, and flooring … 19 Nov 2024 Maladministration Camden Council (202307298) Case 202307298 · Financial The complaint is about the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould … 19 Nov 2024 Maladministration Haringey London Borough Council (202301477) Case 202301477 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint … 19 Nov 2024 Maladministration Lambeth Council (202220339) Case 202220339 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak in the property, and the … 19 Nov 2024 Maladministration London Borough of Hillingdon (202308454) Case 202308454 · Old Property Condition categories The complaint is about the landlord’s handling of roofing works. 19 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202310369) Case 202310369 · Old Complaints Handling categories The complaint is about: The landlord’s handling of intercom repairs. The landlord’s handling of the resident’s complaint. 19 Nov 2024 Maladministration Norwich City Council (202400012) Case 202400012 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A roof leak at the resident’s property. The associated complaint. 19 Nov 2024 Maladministration Paragon Asra Housing Limited (202234137) Case 202234137 · Estate Management The complaint is about the landlord’s handling of: Repairs to a communal lift. The associated complaint. 19 Nov 2024 Maladministration Sage Housing Limited (202331546) Case 202331546 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s request for broken tiles to be replaced under the Defect … 18 Nov 2024 Maladministration Charnwood Borough Council (202222678) Case 202222678 · Financial The complaint is about the landlord’s response to the resident’s requests for the property’s repair records. 18 Nov 2024 Maladministration Connexus Homes Limited (202228594) Case 202228594 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of a change to its Unacceptable User Actions and Behaviour Policy. 18 Nov 2024 Maladministration Hammersmith and Fulham Council (202402102) Case 202402102 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s window and subsequent damp and mould in the … 18 Nov 2024 Maladministration Haringey London Borough Council (202204866) Case 202204866 · Local Authority / ALMO or TMO REPORT COMPLAINT 202204866 Haringey London Borough Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Nov 2024 Maladministration Haringey London Borough Council (202408313) Case 202408313 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also … 18 Nov 2024 Maladministration London Borough of Lambeth (202331497) Case 202331497 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of water ingress and damp mould at the property, and the … 18 Nov 2024 Maladministration Stonewater Limited (202344467) Case 202344467 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 18 Nov 2024 Maladministration The Riverside Group Limited (202221136) Case 202221136 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about: The conduct of its surveyor who visited her … 18 Nov 2024 Maladministration The Riverside Group Limited (202321149) Case 202321149 · Financial The resident’s complaint is about the landlord’s handling of: Damp and mould in the property and associated remedial repairs. His … 15 Nov 2024 Maladministration Camden Council (202344159) Case 202344159 · Managing Relations The complaint is about the landlord’s response to reports of a pest infestation. The Ombudsman has also considered the landlord’s … 15 Nov 2024 Maladministration Futures Housing Group Limited (202234026) Case 202234026 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its call handlers. The Ombudsman … 15 Nov 2024 Maladministration Islington Council (202234316) Case 202234316 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for general repairs. Report of no heating. The Ombudsman … 15 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202123785) Case 202123785 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling. 15 Nov 2024 Maladministration Notting Hill Genesis (NHG) (202342805) Case 202342805 · Financial The complaint is about the resident’s reports about the landlord’s handling of the recovery of arrears associated with the lease. … 15 Nov 2024 Maladministration Sandwell Metropolitan Borough Council (202419119) Case 202419119 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports … 15 Nov 2024 Maladministration Stevenage Borough Council (202318656) Case 202318656 · Managing Relations The complaint is about the landlord’s handling of: A roof leak, damp and mould and asbestos at the resident’s property. … 15 Nov 2024 Maladministration Wolverhampton City Council (202401959) Case 202401959 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of pests and fly-tipping, and associated repairs. The resident’s …