The Riverside Group Limited (202007063)
The complaint is about the landlord’s response to concerns that were raised about staff conduct.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Apna Ghar Housing Association Limited (202005601)
The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of the resident’s reports of a damaged door in September 2020. The landlord’s complaints handling. The landlord’s decision to recharge the resident for the damaged door. The resident’s concerns about the …
Midland Heart Limited (202003239)
The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to this. The complaint is also about the landlord’s handling of a leak in the bathroom.
One Housing Group Limited (202002660)
The complaint is about:
Paragon Asra Housing Limited (201914106)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s reports of damp.
Metropolitan Housing Trust Limited (202009065)
The complaint is about the landlord’s handling of:-
Hyde Housing Association Limited (202012113)
The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202013429)
The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.
One Housing Group Limited (202006022)
The Complaint is about the landlord’s response to residents’ reports about: Disrepair to bedroom and conservatory windows and the subsequent mould issue. The landlord’s complaints handling.
Orbit Group Limited (202001893)
The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an acknowledged delay in completing a repair to a leak in the roof. The level of compensation for the acknowledged delay in responding to reports of damp and mould caused by …
A2Dominion Housing Group Limited (201905765)
This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased his property.
Hexagon Housing Association Limited (202004092)
The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to:
Southern Housing Group Limited (202010510)
The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. the resident's reports of damp and mould at the property. communication with the resident and record keeping. the associated complaint and offer of compensation.
LiveWest Homes Limited (202010159)
The resident complained about the landlord’s handling of her request to install a wood burning stove at her property.
Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008274)
The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the landlord’s handling of the complaint.
Clarion Housing Association Limited (201908255)
The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.
Paragon Asra Housing Limited (202008426)
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour, and her request to move properties.
Orbit Group Limited (201906190)
REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Catalyst Housing Limited (202003309)
The complaint is about the landlord’s response to the resident’s request to provide form EWS1 for the building which the property is situated in.
Great Places Housing Group Limited (201913746)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint.
Midland Heart Limited (202000360)
The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his property.
Notting Hill Home Ownership Limited (202001957)
The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint.
Jigsaw Homes Group Limited (202007735)
The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB).
Hyde Housing Association Limited (202005895)
The landlord’s response to the resident’s report of disrepair to the roof.
Clarion Housing Association Limited (202000800)
The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.
Islington and Shoreditch Housing Association Limited (201816716)
REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
A2Dominion Housing Group Limited (201905377)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;
Metropolitan Housing Trust Limited (201817108)
The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending the property following the report of a potential gas and carbon monoxide leak, and its communication.
Midland Heart Limited (201916075)
The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work to the fire alarm in the communal area.
The Guinness Partnership Limited (202003383)
This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows.
English Rural Housing Association Limited (202006486)
The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property.
The Riverside Group Limited (201909546)
The complaint concerns the landlord’s handling of repairs to the resident’s front and back doors.
Clarion Housing Association Limited (201912335)
The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling.
Gentoo Group Limited (201813223)
The complaint is about the landlord’s request for the resident to carry out repair works to the property within two days, before she could move to a different property.
Guinness Housing Association Limited (202005343)
The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s property. The level of compensation offered by the landlord’s insurance provider for the damage caused by the leak.
A2Dominion Housing Group Limited (202007934)
The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint handling.
Bernicia Group Limited (201905757)
The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference and its subsequent complaint handling.
Flagship Housing Group Limited (202005674)
The resident complained about the landlord’s response:
Catalyst Housing Limited (202002366)
REPORT COMPLAINT 202002366 Catalyst Housing Limited 23 February 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Hyde Housing Association Limited (202006083)
The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.
Grand Union Housing Group Limited (201913972)
The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows not fitted correctly, allowing water ingress into his flat when open; The water leak into his flat; The front and back communal entry doors requiring replacing as they did not …
Clarion Housing Association Limited (201906262)
The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.
One Housing Group Limited (202000092)
The complaint is about the landlord’s response to the resident’s request for information about the cladding on the building she resides in, to enable her to complete the sale of her shared-ownership home.
Co-op Homes (South) Limited (202002121)
The complaint is regarding the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by his neighbour.
Hyde Housing Association Limited (202001296)
The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the resident’s property.
The Riverside Group Limited (202001482)
The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of its staff and damage to the property and his appliances; and the landlord’s handling of the resident’s complaints.
Orbit Group Limited (201905931)
The complaint is about: the landlord’s handling of works to the resident’s fence and gate. the landlord’s complaints handling.
East Midlands Housing Group Limited (202001018)
The resident complains about the landlord’s response to his reports of damp and mould in the property.
Clarion Housing Association Limited (201913880)
The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint.
Paragon Asra Housing Limited (202005271)
The resident’s complaint is about the landlord’s response to his: Reports of issues with his water supply. Reports of a roof leak; and The associated complaint regarding these issues.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)