Wandsworth Council (202319783)
The complaint is about the landlord’s response to the resident’s: Request for a repair to her bathroom window. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Royal Borough Of Greenwich (202310421)
The complaint is about the landlord’s handling of: An error on the resident’s tenancy agreement which impacted her mutual exchange application. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202323534)
The complaint is about the landlord’s handling of shower repairs.
Notting Hill Genesis (NHG) (202312706)
The complaint is about the landlord’s handling of the resident’s reports of: A repair to a skylight in the kitchen. A leak from the roof above the kitchen. The Ombudsman has also considered the landlord’s complaint handling.
Together Housing Association Limited (202418809)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Brighton and Hove City Council (202310560)
The complaint is about the landlord's handling of concerns about a gas safety check warning letter sent to the resident on 19 June 2023.
Brighton and Hove City Council (202316755)
The complaint is about the landlord’s handling of the resident’s: Concerns about the maintenance of communal land. A request for a separate path.
Camden Council (202400812)
The complaint is about the landlord’s handling of: the residents reports of repairs needed to a roof following a leak into the property, including: water ingress into the property. repairs to damage in the kitchen/lounge area. the associated complaint.
Clarion Housing Association Limited (202233450)
The complaint is about the landlord’s handling of a replacement front door.
Clarion Housing Association Limited (202306182)
The complaint is about the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the bathroom and kitchen. The Ombudsman has also considered the landlord’s handling of the complaint and level of compensation offered.
Clarion Housing Association Limited (202310206)
The complaint is about the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation.
Clarion Housing Association Limited (202315710)
The complaint is about: The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and communal estate management. The landlord’s handling of queries related to service charges.
Home Group Limited (202230425)
The complaint is about the landlord’s handling of the resident’s reports of problems with her central heating system. We have also investigated the landlord’s complaint handling.
Ipswich Borough Council (202309538)
The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202215638)
The complaint is about the resident’s reports of a leak in her bathroom causing damp and mould issues.
Islington Council (202313746)
The complaint is about the landlord’s handling of the resident’s reports of repairs required to the walkway.
Lambeth Council (202312943)
The complaint is about the landlord’s handling of the resident’s report of a repair to a bathroom light. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Lambeth Council (202344169)
The complaint is about the landlord’s handling of the resident’s reports of repairs following a car hitting the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Lambeth Council (202401762)
REPORT COMPLAINT 202401762 Lambeth Council 28 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Barking and Dagenham (202318685)
The complaint is about the landlord’s handling of: Planning and completing tree works. The resident’s complaint.
London Borough of Barnet (202234656)
The complaint is about: The landlord’s handling of a leak. The associated complaint.
London Borough of Harrow (202333489)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The investigation also considers the landlord’s complaint handling.
London Borough of Lambeth (202316526)
The complaint concerns the landlord’s handling of the resident’s request to assign his tenancy to his daughter.
London & Quadrant Housing Trust (202410480)
The complaint is about the landlord’s handling of: Subsidence at the property. Repairs, including reports of a leak from the property above. The resident’s concerns about the conduct of its contractors and damage to her personal belongings. Reports of mice in the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202339743)
The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The landlord’s complaint handling has also been assessed.
London & Quadrant Housing Trust (L&Q) (202341681)
The complaint is about the landlord’s handling of the resident’s reports of repairs to his kitchen following a leak, including reports of mould and water damage. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Notting Hill Genesis (NHG) (202310923)
The complaint is about the landlord’s handling of the resident’s: Request to replace the electrical heating system. Associated complaint.
Paradigm Housing Group Limited (202316689)
The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange.
Peabody Trust (202231396)
The resident’s complaint is about the landlord’s handling of repairs to the taps in her property.
Peabody Trust (202231718)
The resident’s complaint is about the landlord’s handling of repairs to the heating and hot water system.
Peabody Trust (202233695)
The complaint is about the landlord’s handling of the: Resident’s reports of a leak. Associated complaints.
Peabody Trust (202331367)
The complaint is about the landlord’s handling of the resident’s reports of subsidence, leaks, damp and mould and its proposed compensation.
Plymouth Community Homes Limited (202316637)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the back garden.
Richmond Housing Partnership Limited (202324361)
The complaint is regarding the landlord’s handling of repairs relating to damp and mould, windows and insulation.
Richmond Housing Partnership Limited (202344819)
The resident’s complaint is about the landlord’s response to her damp and mould reports and associated repairs, including to an external French drain.
Royal Borough of Kensington and Chelsea (202313802)
The complaint is about the landlord’s handling of: A leak affecting the resident’s property including the repairs and the level of compensation. Asbestos in the property including the level of compensation.
Shepherds Bush Housing Association Limited (202319440)
The complaint is about the information provided to the resident by the landlord regarding service charges.
Southern Housing (202323460)
The complaint is about the landlord’s handling of the resident’s concerns about its administration of his service charge account. We have also considered the landlord’s complaint handling.
Southwark Council (202315518)
The complaint is about the landlord’s handling of the resident’s: Concerns about communal cleaning and grounds maintenance of the block, including a subsequent mice infestation. Associated complaint.
The Guinness Partnership Limited (202231130)
The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning cost. Complaints handling.
The Guinness Partnership Limited (202316630)
The complaint is about: The landlord’s handling of the resident’s request for a dedicated car parking space. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202318212)
The complaint is about the landlord’s handling of repairs to the communal front door of the resident’s building.
The Guinness Partnership Limited (202339341)
The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning cost. Complaints handling.
The Riverside Group Limited (202319298)
The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, and antisocial behaviour (ASB) by this neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Torus62 Limited (202306875)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould in the communal hallway; associated complaint.
Town and Country Housing (202315736)
The complaint is about the landlord's response to the resident’s concerns about a section 20 consultation, and management of the block.
Welwyn Hatfield Borough Council (202341441)
The complaint concerns the landlord’s response to the resident’s report of an unsafe electricity meter in the outhouse due to damp and mould.
West Northamptonshire Council (202319720)
The complaint is about the landlord’s handling of a guttering repair. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202206961)
The complaint is about the landlord’s handling of its request for the removal of items in the communal garden.
Abri Group Limited (202318461)
The complaint is about the landlord’s response to the resident’s request for compensation due to failings in its handling of her mould reports.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)