Midland Heart Limited (202107053)
The resident complains about the landlord’s handling of his Voluntary Right to Buy (VRtB) application, and its response to his subsequent formal complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
One Housing Group Limited (202103557)
The complaint concerns the landlord’s handling of the resident’s queries relating to her service charges for the year 2016 to 2017.
Metropolitan Housing Trust Limited (202104137)
The complaint concerns the landlord’s handling of the resident’s complaint about incomplete repair work to his balcony.
Paragon Asra Housing Limited (202105810)
The complaint is about the landlord’s handling of a potential breach of the lease agreement relating to the maintenance of the resident’s garden.
Metropolitan Housing Trust Limited (202009401)
The complaint is about: The landlord’s administration of the resident’s rent and service charge account, including its response to her queries. The landlord’s complaint handling.
Metropolitan Housing Trust Limited (202011840)
The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and subsequent repairs and associated damage. The landlord’s complaint handling.
Metropolitan Housing Trust Limited (202014736)
The resident complained about the landlord’s response to her complaint about her service charge for 2018/19 and in particular its failure to explain the basis for a particular item charged.
Hyde Housing Association Limited (202100704)
The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property.
A2Dominion Housing Group Limited (202001273)
The complaint is about the landlord’s response to the resident’s complaint about: Its handling of the resident’s decant. The quality of works undertaken in her home and damage to her belongings.
Sovereign Housing Association Limited (202010817)
The complaint is about: The landlord’s response to the resident’s reports of an erection of a gate and her reports of noise nuisance in relation to a neighbour’s dogs. The landlord’s complaint handling.
Christian Action (Enfield) Housing Association Limited (202103069)
The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works required following water damage. The landlord’s record keeping.
Ongo Homes Limited (202104050)
The complaint is about the landlord’s handling of the resident’s reports of rat infestations at the property. The complaint is also about the handling of the resident’s complaint.
Golding Homes Limited (202002016)
REPORT COMPLAINT 202002016 Golding Homes Limited 10 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Guinness Partnership Limited (202015899)
The complaint is about the landlord’s handling of a gas safety check at the property.
Metropolitan Housing Trust Limited (202009961)
The complaint is about the landlord’s handling of repairs at the property, specifically in respect of the heating and hot water systems and the landlord’s actions in respect of this.
Southern Housing Group Limited (202010169)
The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property.
Clarion Housing Association Limited (202000015)
The complaint is about the landlord’s response to the resident’s report of water contamination at the property.
South Tyneside Housing Ventures Trust Limited (202012516)
The complaint is about the standard of cleaning carried out at the property.
Catalyst Housing Limited (201914673)
The complaint is about the landlord’s response to the resident’s complaint about: Fly tipping; Dog hairs in the communal areas; Noise nuisance from communal doors and front doors; Its pet policy; A designated point of contact.
Trafford Housing Trust Limited (202008540)
The resident complained about the landlord's response to his complaint that he had been left without heating and hot water for 18 months between 2016 - 2018.
Hyde Housing Association Limited (202000095)
The complaint is about the landlord’s: Response to the resident’s request to replace the kitchen worktop. Complaint handling.
Redwing Living Limited (202001090)
The complaint is about the landlord’s handling of: The replacement of the resident’s storage heaters. The resident’s reports of exposed wiring in the lounge. The impact of the above issues on the resident’s health.
Clarion Housing Association Limited (202010433)
The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her subsequent formal complaint about the matter.
One Housing Group Limited (202013584)
The complaint is about the level of compensation the landlord offered the resident following a leak into her property.
Metropolitan Housing Trust Limited (202002912)
This complaint is about the landlord’s handling of: the resident’s questions about service charges; the related complaint.
Stonewater Limited (202010070)
The resident has complained about the level of service provided by the landlord with regard to grounds maintenance and cleaning and about the handling of his queries about his service charge.
Catalyst Housing Limited (202007537)
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours.
Midland Heart Limited (202013704)
The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated complaint handling.
Metropolitan Housing Trust Limited (202100327)
The complaint is about: The landlord’s response to vandalism and misuse of the resident’s allocated parking bay. The landlord’s handling of repairs and replacement of the resident’s parking bollard. The landlord’s complaints handling.
Places for People Homes Limited (201906836)
This complaint is about the landlord’s handling of the resident’s reports of damage caused to his property during heating works.
Home Group Limited (202002972)
The complaint is about: The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving her with no hot water. The landlord’s associated complaint handling.
Inquilab Housing Association Limited (202000804)
The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and mould in the bedroom. Complaint handling.
One Housing Group Limited (202004807)
The resident has complained about the time taken to investigate and resolve their reports of inadequate water pressure in their home.
Bromford Housing Association Limited (202012170)
The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a three bedroom property; however, the resident considers that the property should be classified as a two-bedroom property.
Guinness Housing Association Limited (202004732)
The resident complained about the landlord's response to:
Shepherds Bush Housing Association Limited (202014550)
The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of the associated complaint.
Metropolitan Housing Trust Limited (202011850)
The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s complaint about the issue.
Southway Housing Trust (Manchester) Limited (202015797)
The complaint is about the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the resident said was caused by the growth of mould in the property.
Metropolitan Housing Trust Limited (202009429)
This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the related complaint.
Stonewater Limited (202011072)
The complaint is about the landlord’s: response to the resident’s reports of repairs required to the intercom system at the property, response to the resident’s reports of repairs required to the communal back door to the property, complaints handling.
Metropolitan Housing Trust Limited (202010666)
The complaint is about: the landlord’s handling of the resident’s request for a refund of her service charge in relation to the number of times the communal lift was not in operation; the landlord's associated handling of the complaint.
The Cambridge Housing Society Limited (202010357)
The complaint is about: The landlord’s handling of the resident’s reports of pests in her property. The landlord’s complaint handling
Midland Heart Limited (202013847)
REPORT COMPLAINT 202013847 Midland Heart Limited 10 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Stonewater (2) Limited (202008221)
The complaint is about: the landlord’s handling of reports of Anti-Social Behaviour (ASB). The complaint is also about the landlord’s complaint handling.
Thames Valley Housing Association Limited (202008787)
The complaint was about the landlord's response to the resident's:
Guinness Housing Association Limited (202007002)
The resident has complained about the way the landlord handled repeated leaks through the kitchen and living room ceilings. The landlord’s complaint handling has also been assessed in this report.
Thames Valley Housing Association Limited (202009548)
The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof.
Midland Heart Limited (202008032)
REPORT COMPLAINT 202008032 Midland Heart Limited 25 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
LiveWest Homes Limited (202006136)
The complaint refers to the landlord’s response to the resident’s concerns about the implementation and extension of a single point of contact arrangement.
Catalyst Housing Limited (202001741)
The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to a shared wall between the property and the communal corridor; Water ingress into the property and; Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)