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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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30 Nov 2024 Maladministration Peabody Trust (202344678) Case 202344678 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s request to be considered for an increased transfer priority banding … 30 Nov 2024 Maladministration Sandwell Metropolitan Borough Council (202315368) Case 202315368 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of boundary issues with her neighbouring property. associated complaint. 29 Nov 2024 Maladministration Accent Housing Limited (202303477) Case 202303477 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of draughts and the property not retaining heat. Reports … 29 Nov 2024 Maladministration Clarion Housing Association Limited (202222119) Case 202222119 · Moving/Buying/Selling Home The complaint is about the way the landlord handled the resident’s: Reports of an ongoing leak from a roof terrace. … 29 Nov 2024 Maladministration Clarion Housing Association Limited (202305122) Case 202305122 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould repairs and improvement work. The associated complaint. 29 Nov 2024 Maladministration Clarion Housing Association Limited (202318286) Case 202318286 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of low water pressure and a lack of hot … 29 Nov 2024 Maladministration Derby City Council (202345219) Case 202345219 · Managing Relations The complaint is about: The landlord’s handling of disability adaptations at the resident’s property. The landlord’s handling of the resident’s … 29 Nov 2024 Maladministration Falcon Housing Association C.I.C (202224190) Case 202224190 · Managing Relations The complaint is about the landlord’s handling of: Repairs and adaptation requests at the property. The associated complaint. 29 Nov 2024 Maladministration Haringey London Borough Council (202312808) Case 202312808 · Estate Management The complaint is about the landlord handling of: The maintenance of a hedge. The associated complaint. 29 Nov 2024 Maladministration Home Group Limited (202228400) Case 202228400 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: Draughts and cold. A leak. The Ombudsman has … 29 Nov 2024 Maladministration Home Group Limited (202302832) Case 202302832 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of her property being cold. This Service has also … 29 Nov 2024 Maladministration Homes Plus Limited (202308385) Case 202308385 · Moving/Buying/Selling Home The complaint is about: the landlord’s response to the resident’s request to cut back the trees in her back garden. … 29 Nov 2024 Maladministration Islington Council (202302456) Case 202302456 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of a beeping noise. The landlord’s complaint handling. 29 Nov 2024 Maladministration Lambeth Council (202402474) Case 202402474 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damage at the property. The … 29 Nov 2024 Maladministration Lewisham Council (202326309) Case 202326309 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of: Leaks, damp, and mould. Issues with the toilet … 29 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202223776) Case 202223776 · Information and data management The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom … 29 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202317798) Case 202317798 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about damp and mould. 29 Nov 2024 Maladministration Newark and Sherwood District Council (202324726) Case 202324726 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 29 Nov 2024 Maladministration One Housing Group Limited (202305979) Case 202305979 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 29 Nov 2024 Maladministration One Housing Group Limited (202328255) Case 202328255 · Old Property Condition categories The complaint is about the landlord's handling of repairs to the boiler in the resident’s property. 29 Nov 2024 Maladministration One Vision Housing Limited (202317916) Case 202317916 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Report of a leak. Request to repair or replace damaged … 29 Nov 2024 Maladministration Peabody Trust (202232974) Case 202232974 · Managing Relations The resident’s complaint is about the landlord’s handling of: The resident’s reports of leaks from the communal roof causing damp … 29 Nov 2024 Maladministration Peabody Trust (202417964) Case 202417964 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise and request for soundproofing. The resident’s concerns … 29 Nov 2024 Maladministration Richmond Housing Partnership Limited (202324731) Case 202324731 · Information and data management This complaint is about the landlord’s response to the resident’s: Reports of damp and mould at the property. Reports of … 29 Nov 2024 Maladministration Southern Housing (202305692) Case 202305692 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also … 29 Nov 2024 Maladministration Southway Housing Trust (Manchester) Limited (202306857) Case 202306857 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The … 29 Nov 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202320827) Case 202320827 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of cold air entering his property. The Ombudsman has … 29 Nov 2024 Maladministration Stonewater Limited (202234548) Case 202234548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise and antisocial behaviour (ASB). 29 Nov 2024 Maladministration Thanet District Council (202400557) Case 202400557 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 29 Nov 2024 Maladministration Wandsworth Council (202305904) Case 202305904 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about refurbishment works at the property and the subsequent … 28 Nov 2024 Maladministration Amplius Living (202318202) Case 202318202 · Old Complaints Handling categories The complaint is about: The landlord’s handling of and response to the resident’s concerns about repairs following a structural survey. … 28 Nov 2024 Maladministration Arun District Council (202408362) Case 202408362 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. 28 Nov 2024 Maladministration Birmingham City Council (202211353) Case 202211353 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of leaks and the associated repairs. The landlord’s handling of the … 28 Nov 2024 Maladministration Camden Council (202226292) Case 202226292 · Old Tenants Behaviour categories The complaint is about the landlord’s communication with the resident following reports of antisocial behaviour (ASB). 28 Nov 2024 Maladministration Citizen Housing (202325904) Case 202325904 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about repairs to the communal entry door. 28 Nov 2024 Maladministration Citizen Housing Group Limited (202315154) Case 202315154 · Old Property Condition categories This complaint is about the landlord’s handling of reports of damp and mould. 28 Nov 2024 Maladministration Curo Places Limited (202320562) Case 202320562 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s handling of an investigation into structural concerns about the property. The Ombudsman has … 28 Nov 2024 Maladministration Eastlight Community Homes Limited (202311363) Case 202311363 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s report of the ceiling collapsing. The landlord’s complaint handling has … 28 Nov 2024 Maladministration Home Group Limited (202221637) Case 202221637 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint. 28 Nov 2024 Maladministration Lambeth Council (202319858) Case 202319858 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s report of a repair to his kitchen window and the … 28 Nov 2024 Maladministration Lambeth Council (202342293) Case 202342293 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the … 28 Nov 2024 Maladministration Lewisham Council (202346520) Case 202346520 · Managing Relations The complaint is about the landlord’s response to concerns about a repair appointment. 28 Nov 2024 Maladministration Lincolnshire Housing Partnership Limited (202313318) Case 202313318 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of: Staff conduct. Damage caused by a leak. The … 28 Nov 2024 Maladministration London Borough of Hillingdon (202338766) Case 202338766 · Managing Relations The complaint is about the landlord's response to the resident’s: Reports of radiators not working in the property. Associated complaint. 28 Nov 2024 Maladministration London Borough of Islington (202344546) Case 202344546 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's concerns about the condition of the windows and the door … 28 Nov 2024 Maladministration London Borough of Lambeth (202345112) Case 202345112 · Old Complaints Handling categories The complaint is about: The landlord’s handling of disrepair works, including damp and mould. The landlord’s handling of the resident’s … 28 Nov 2024 Maladministration London Borough of Lambeth (202403107) Case 202403107 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of structural damage to the external bay window support … 28 Nov 2024 Maladministration London Borough of Lewisham (202344279) Case 202344279 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould. 28 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212072) Case 202212072 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould throughout the property. The resident’s … 28 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202343869) Case 202343869 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handing of the resident’s reports of antisocial behaviour (ASB) and noise from a neighbour. …