Metropolitan Thames Valley Housing (MTV) (202318440)
The complaint is about the landlord’s response to the resident’s Reports of a leak. Reports of damp and mould. Associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southwark Council (202342845)
The complaint is about the landlord’s handling of the resident’s reports that his neighbour’s home business was causing noise nuisance. The Ombudsman has also assessed the landlord’s complaint handling.
Sovereign Network Group (202329310)
The complaint is about the landlord’s handling of a recurring roof leak and its repair and replacement. We have also considered the landlord’s complaint handling.
West Kent Housing Association (202320196)
The complaint is about the landlord’s handling of grounds maintenance work being charged for through service charges.
Crawley Borough Council (202329723)
The complaint is about the landlord’s handling of: Repairs to an uneven communal pavement and drain. The associated complaint.
Haringey London Borough Council (202314617)
The complaint is about the landlord’s handling of a refund request for fire doors that it did not install.
Homes Plus Limited (202312677)
The complaint is about the landlord’s handling of the resident’s request for the kitchen floor to be levelled.
London Borough of Lambeth (202317042)
The complaint is about the landlord’s handling of:
Magenta Living (202327985)
The complaint is about the landlord’s handling of the resident’s: Requests for a replacement front door. Associated formal complaint.
Nottingham City Council (202316983)
The complaint is about the landlord’s handling of internal door repairs.
Nottingham Community Housing Association Limited (202234699)
The complaint is about the landlord’s handling of: Repairs following a burst pipe. The resident’s application for compensation.
Notting Hill Genesis (NHG) (202302010)
The complaint is about the landlord’s response to the resident’s queries and concerns about her energy use. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202227442)
The complaint is about the landlord’s handling of: A leak into the property. Concerns about electrical safety.
The Guinness Partnership Limited (202340836)
The complaint is about: the landlord’s response to the resident’s reports of repairs to the windows and doors. the landlord’s complaint handling.
Westward Housing Group Limited (202319772)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202415881)
REPORT COMPLAINT 202415881 Lambeth Council 12 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London & Quadrant Housing Trust (L&Q) (202310713)
The complaint is about the landlord’s handling of the resident’s: Request that it repair his windows. Formal complaint.
London & Quadrant Housing Trust (L&Q) (202312771)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202314813)
The complaint is about the landlord’s handling of: Reports of damp, mould, and a roof leak. The associated complaint. The Ombudsman has also considered the landlord’s record keeping.
Rochdale Boroughwide Housing Limited (202322133)
The complaint is about the landlord’s handling of: The resident’s concerns about maintaining the shared lawn. The resident’s reports of his neighbour leaving rubbish in the shared garden. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202227432)
The complaint is about the landlord’s: Handling of repairs to the communal door. Response to the resident’s request for priority A rehousing banding. Handling of an internal inspection of the property. Complaint handling.
The Guinness Partnership Limited (202322309)
The complaint is about the landlord’s handling of the resident’s rent account at the end of the tenancy.
Waverley Borough Council (202413277)
The complaint is about the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Abri Group Limited (202302093)
The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint.
London & Quadrant Housing Trust (L&Q) (202231157)
The complaint is about the landlord’s response to the resident’s reports of issues with her windows. This investigation also considers the landlord’s complaint handling and record keeping.
Metropolitan Thames Valley Housing (MTV) (202318080)
The complaint is about the landlord’s handling of a boiler repair.
Notting Hill Genesis (NHG) (202234742)
The complaint is about the landlord’s handling of repairs to a communal gate. We have also assessed the landlord’s complaint handling.
One Housing Group Limited (202302264)
The complaint is about: The landlord’s response to reports of a roof leak. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The Guinness Partnership Limited (202318479)
The complaint is about the landlord’s handling of: Reports of repairs to the communal roof and its decision to re-charge the resident. The complaint.
The Guinness Partnership Limited (202319837)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Torus62 Limited (202405354)
The complaint is about the landlord's response to the resident's: reports of damp, mould and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.
Vivid Housing Limited (202416849)
The complaint is about the landlord’s handling of the resident’s concerns regarding the condition of the frame around her front door.
Accent Housing Limited (202317904)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when he moved in.
Leicester City Council (202319673)
The complaint is about the landlord’s response to the resident’s concerns about parking.
Newcastle City Council (202317600)
The complaint is about the landlord’s response to the resident’s concerns about dust from a demolition site. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202213353)
The complaint is about the landlord’s handling of repairs to communal lighting. The Ombudsman will also consider the associated complaint handling.
Royal Borough Of Greenwich (202234801)
The complaint is about the landlord’s response to the resident’s reports of: Water leaks from flooding and a blocked drain. Water leaks from a leaking roof and rainwater pipe. Damage caused to his property and personal possessions. The resident’s complaint.
Torus62 Limited (202314751)
The complaint is about the landlord’s handling of the resident’s concerns about a tree in a neighbouring property.
Luton Borough Council (202234460)
The complaint is about the landlord’s handling of the resident’s queries about waste management charges.
Norwich City Council (202318315)
The complaint is about the landlord’s handling of repairs following a leak from the wet room.
Orbit Group Limited (202336916)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint.
Platform Housing Group Limited (202320150)
The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas.
The Riverside Group Limited (202215835)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated repairs. the associated complaint.
ForHousing Limited (202217774)
The complaint is about the landlord’s handling of: Repairs within the resident’s bathroom, including damp and mould. The resident’s complaint.
Warwickshire Rural Housing Association Limited (202314335)
The complaint is about the landlord’s handling of repairs to a faulty boiler.
Hyde Housing Association Limited (202308949)
The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202315205)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to a door, window, and water leak. Associated formal complaint.
Shepherds Bush Housing Association Limited (202225310)
The complaint is about the landlord’s response to requests for reimbursement for damaged possessions following a roof leak.
Stonewater Limited (202318414)
The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation.
Waltham Forest Council (202318206)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The resident’s request for a walk-in bath.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)