Accent Housing Limited (202309091)
The complaint is about the condition of the resident’s property at the start of her tenancy.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Aster Group Limited (202319962)
The complaint is about the landlord’s response to the resident’s reports of a leak.
Clarion Housing Association Limited (202322286)
The complaint is about the landlord’s handling of the resident’s request for a management transfer.
Hyde Housing Association Limited (202322677)
The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Islington (202308155)
The complaint is about the landlord’s handling of: The resident’s reports of having no heating or hot water. The associated complaint.
London Borough of Islington (202322270)
The complaint is about the landlord’s handling of the resident’s request for a copy of the original terms and conditions of his tenancy. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202418701)
The complaint is about the landlord’s handling of the resident’s reports about repairs to the roof. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202323184)
The complaint is about the landlord’s handling of the resident's: Concerns about her housing situation and request to be rehoused. Associated complaint.
Mount Green Housing Association Limited (202332707)
The complaint is about the landlord's handling of the resident’s reports about repair issues. The Ombudsman has also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202329580)
The complaint is about the landlord’s handling of the resident’s: Service charges for the 2023 to 2024 and 2024 to 2025 financial years. Formal complaints.
Southern Housing (202302556)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Complaint.
Southern Housing (202404977)
The complaint is about the landlord’s response to the resident’s: Reports of water ingress, damp, and mould. Reports that she could not use her bathroom sink. Reports of damage caused to a kitchen cupboard and bath panel. Associated complaint.
The Guinness Partnership Limited (202417187)
The complaint is about the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. the associated complaint.
Wiltshire Council (202320734)
The complaint is about the landlord’s handling of the resident’s request for a shower and the associated repairs.
bpha Limited (202318157)
The complaint is about: The condition of the property when it was let and the landlord’s management of subsequent repairs. The landlord’s handling of the resident’s complaint about the conduct of a member of staff.
Curo Places Limited (202346498)
The resident has complained about: The landlord’s response to reports of a roof leak, damp, and mould. The associated complaint handling.
Haringey London Borough Council (202338838)
The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated complaint.
London Borough of Lambeth (202320737)
The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property.
Mosscare St. Vincent’s Housing Group Limited (202325828)
The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint.
One Housing Group Limited (202412125)
The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.
Peabody Trust (202327321)
The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns.
Platform Housing Group Limited (202402819)
The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in the bathroom.
Twenty11 Homes Ltd (202320501)
The complaint is about the landlord’s handling of damp and mould between September 2022 and July 2023.
Abri Group Limited (202319362)
The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell.
Karibu Community Homes Limited (202312617)
The complaint is about the landlord’s handling of the resident’s reports of leaks, condensation, damp, and mould in her winter balcony.
London & Quadrant Housing Trust (L&Q) (202229424)
The complaint is about the landlord’s handling of: Service charges relating to repairs to communal lights and pest control. The resident’s report of damage having been caused to her satellite dish by its contractors. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202308087)
The complaint concerns the landlord’s: Handling of the resident’s request for a replacement kitchen. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202319788)
The complaint is about the landlord’s handling of: the resident’s concerns about a repairs appointment. the subsequent complaint. We have also considered the landlord’s record keeping.
Metropolitan Thames Valley Housing (MTV) (202322638)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Ongo Homes Limited (202322948)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s complaint handling.
Peabody Trust (202304617)
The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service.
ForHousing Limited (202311294)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. A repair to the front door. The resident’s request for a new bathroom and kitchen. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London Borough of Newham (202308669)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Service has also considered the landlord’s complaint handling.
Nottingham Community Housing Association Limited (202327491)
The complaint is about: The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of the resident’s transfer application and its associated communication. We will also consider the landlord’s record keeping.
Southwark Council (202323695)
The complaint is about the landlord’s handling of the resident’s reports about hot water outages in the property.
Stevenage Borough Council (202308854)
The complaint is about the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the installation of a positive input ventilation (PIV) unit and the increased cost of heating. We have also investigated the landlord’s complaint handling.
Accent Housing Limited (202319356)
The complaint is about the landlord’s handling of the resident’s: Request for a reimbursement of electricity charges. Reports of communication issues around day-to-day repairs and fire safety works. Reports of communal repairs. Concerns around fire safety. Reports of antisocial behaviour (ASB) in the communal area and request for CCTV. We …
Citizen Housing (202225497)
The complaint is about the landlord’s response to reports of damage to the resident’s property because of a leak.
Kirklees Council (202313374)
The complaint is about the landlord’s handling of the resident’s: Request for permission to install an electric vehicle charging point and driveway. Complaint.
London Borough of Barnet (202302757)
The complaint is about the landlord’s: Response to the resident’s concerns about external repair work to her property. Handling of the associated complaint.
London Borough of Hackney (202343128)
The complaint is about the landlord’s handling of the resident’s reports of: Faults to the boiler. Damp and mould. We have also considered the landlord’s: Record-keeping. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202215447)
The complaint is about the landlord’s handling of: Repairs to the balcony. The associated complaint.
Onward Homes Limited (202344126)
The complaint is about the landlord’s handling of the resident’s: reported leak. request for a home visit. The Ombudsman has also assessed the landlord’s complaint handling.
Peabody Trust (202339413)
The resident’s complaint is about the landlords handling of: Repairs following a roof leak. The complaint.
The Guinness Partnership Limited (202324073)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A concern about a tree. We have also considered the landlord’s complaint handling.
The Riverside Group Limited (202315579)
This complaint is about the landlord’s handling of reports of rats at the resident’s property.
The Riverside Group Limited (202323471)
The complaint is about the landlord’s handling of an overpayment of service charges made by the resident.
Amplius Living (202308309)
The complaint is about the landlord’s handling of repairs to the garden fence. We have also investigated the landlord’s complaint handling.
Incommunities Limited (202227759)
The complaint is about the landlord’s handling of repairs to the resident’s roof.
London & Quadrant Housing Trust (L&Q) (202319737)
The complaint is about the landlord’s handling of the resident’s reported leak. The Ombudsman has also assessed the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)