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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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17 Dec 2024 Maladministration Waverley Borough Council (202314489) Case 202314489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of ASB. The associated complaint. 16 Dec 2024 Maladministration Camden Council (202213793) Case 202213793 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s enquiries about ownership of and access to the back garden, … 16 Dec 2024 Maladministration Lambeth Council (202402971) Case 202402971 · Old Property Condition categories The complaint is about the landlord’s handling of the resident's reports about a leak. 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202308548) Case 202308548 · Financial The complaint is about the landlord’s handling of: Reports of repairs to 2 toilets. Reports of repairs to a kitchen … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202315212) Case 202315212 · Old Property Condition categories The complaint is about the landlord’s response to the resident's reports about repairs to windows, and damp and mould. The … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202323654) Case 202323654 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould … 16 Dec 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202311940) Case 202311940 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the complainant’s concerns around selling her property. Complaints handling. 16 Dec 2024 Maladministration Newlon Housing Trust (202313523) Case 202313523 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Repairs to the resident’s radiators. The associated complaint. 16 Dec 2024 Maladministration Southern Housing (202309721) Case 202309721 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated … 16 Dec 2024 Maladministration Stonewater Limited (202334959) Case 202334959 · Managing Relations The complaint is about the landlord’s handling of: repairs to the heating, windows and loft insulation at the property. the … 16 Dec 2024 Maladministration Wandle Housing Association Limited (202230003) Case 202230003 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of outstanding communal repairs. Complaint. This report has also … 13 Dec 2024 Maladministration Aster Group Limited (202324151) Case 202324151 · Old Property Condition categories The complaint is about the resident’s concerns around the landlord’s handling of: Reports of damp and mould in the property. … 13 Dec 2024 Maladministration Stockport Homes Limited (202400602) Case 202400602 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and associated repairs. A woodlice infestation. 12 Dec 2024 Maladministration Camden Council (202304548) Case 202304548 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating/hot water system. The Ombudsman has also considered the … 12 Dec 2024 Maladministration Greenoak Housing Association Limited (202303986) Case 202303986 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) including noise nuisance. Reports of … 12 Dec 2024 Maladministration Sandwell Metropolitan Borough Council (202307606) Case 202307606 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 12 Dec 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202306025) Case 202306025 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns over the safety of a carbon monoxide alarm. The … 12 Dec 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202339335) Case 202339335 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, including to a wall and guttering. Maintenance … 12 Dec 2024 Maladministration Wandle Housing Association Limited (202301722) Case 202301722 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to the communal TV aerial. … 12 Dec 2024 Maladministration Wandle Housing Association Limited (202327977) Case 202327977 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: His reports of antisocial behaviour (ASB). Reconnecting the heating system in … 10 Dec 2024 Maladministration Haringey London Borough Council (202402848) Case 202402848 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint … 10 Dec 2024 Maladministration Livv Housing Group (202414782) Case 202414782 · Managing Relations The complaint is about the landlord’s handling of concerns about: the condition of the property at the start of the … 10 Dec 2024 Maladministration London Borough of Newham (202222853) Case 202222853 · ASB/Abuse/Nuisance The complaint concerns the landlord's handling of the resident’s reports of noise nuisance from the upstairs’ flat. This Service has … 10 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202310991) Case 202310991 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) from a neighbour. Complaint handling. 10 Dec 2024 Maladministration Red Kite Community Housing Limited (202317139) Case 202317139 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of high water pressure. complaint handling. 10 Dec 2024 Maladministration Southend-on-Sea City Council (202317488) Case 202317488 · Old Property Condition categories The complaint is about the landlord’s handling of the resident's reports about: A leak, damp and mould and subsequent damage … 9 Dec 2024 Maladministration Clarion Housing Association Limited (202345917) Case 202345917 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports regarding various repair issues at her property. Complaints handling. 9 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202324497) Case 202324497 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 9 Dec 2024 Maladministration Notting Hill Genesis (NHG) (202300424) Case 202300424 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 9 Dec 2024 Maladministration Torus62 Limited (202320438) Case 202320438 · Managing Relations The complaint is about the landlord’s: Response to repair issues at the property. Complaint handling. 9 Dec 2024 Maladministration Wandsworth Council (202343422) Case 202343422 · Managing Relations The complaint is about the landlord’s handling of water leaking into the resident’s property. The Ombudsman has also taken the … 6 Dec 2024 Maladministration Leeds City Council (202327705) Case 202327705 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould and a blocked toilet at the resident’s property. 6 Dec 2024 Maladministration Peabody Trust (202228723) Case 202228723 · Managing Relations The complaint is about the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling. 6 Dec 2024 Maladministration Peabody Trust (202231355) Case 202231355 · Information and data management The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the … 6 Dec 2024 Maladministration Poplar Housing And Regeneration Community Association Limited (202229979) Case 202229979 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Associated complaint. 5 Dec 2024 Maladministration Great Places Housing Association (202310469) Case 202310469 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler. The Ombudsman has also considered … 5 Dec 2024 Maladministration Haringey London Borough Council (202313685) Case 202313685 · Information and data management The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. … 5 Dec 2024 Maladministration Lambeth Council (202327473) Case 202327473 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of repairs to the windows. The Ombudsman has also investigated the landlord’s … 5 Dec 2024 Maladministration Lewisham Council (202346860) Case 202346860 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate … 4 Dec 2024 Maladministration Hyde Housing Association Limited (202319093) Case 202319093 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 4 Dec 2024 Maladministration Kirklees Council (202325823) Case 202325823 · Managing Relations The complaint is about the landlord’s handling of repairs including damp and mould, removal of polystyrene ceiling tiles in the … 4 Dec 2024 Maladministration Orbit Housing Association Limited (202348692) Case 202348692 · Financial The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to the front door, windows, and … 4 Dec 2024 Maladministration Sovereign Network Homes (202232633) Case 202232633 · Old Property Condition migrated-2025 The complaint is about the landlord’s responses to the leaseholder’s request for information about the renewal of cavity wall insulation … 3 Dec 2024 Maladministration Clarion Housing Association Limited (202324940) Case 202324940 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 3 Dec 2024 Maladministration Lambeth Council (202230233) Case 202230233 · Old Property Condition migrated-2025 The complaint is about the resident’s reports about the landlord’s handling of structural repairs causing dampness and damage to his … 3 Dec 2024 Maladministration Northumberland Council (202324329) Case 202324329 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of a damp bedroom floor. The Ombudsman has also considered the … 2 Dec 2024 Maladministration Clarion Housing Association Limited (202408018) Case 202408018 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Communal lighting repairs. The Ombudsman … 2 Dec 2024 Maladministration East Midlands Housing Group Limited (202305125) Case 202305125 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB). 2 Dec 2024 Maladministration Leeds City Council (202230989) Case 202230989 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the … 30 Nov 2024 Maladministration Paragon Asra Housing Limited (202124501) Case 202124501 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs in the property including leaks, damp, and …