Onward Homes Limited (202102755)
The complaint is about the landlord’s handling of a wide range of repairs to the resident’s home.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202115088)
The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home.
Progress Housing Association Limited (202112857)
The complaint is about the landlord’s revocation of permission to extend the garden at the property.
Shepherds Bush Housing Association Limited (202006610)
The complaint is about the landlord’s response to the resident’s request to run a business from her property.
Plus Dane Housing Limited (202105871)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance by a neighbour.
The Guinness Partnership Limited (202012435)
The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, and after, a mutual exchange.
Onward Homes Limited (202107041)
The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and its handling of the repairs required.
Onward Homes Limited (202011993)
The residents have complained about the landlord’s handling of defects they have reported. The Ombudsman has also considered the landlord’s complaints handling.
Aspire Housing Limited (202101155)
The complaint is about the landlord’s response to the residents report of a roof leak. The report will also address the landlord’s handling of the related complaint.
Homes Plus Limited (202116484)
The complaint is about the landlord’s handling of the resident’s reports of pests in her loft.
Torus62 Limited (202017501)
The complaint is regarding the landlord’s decision to remove three trees from the resident’s property.
Wandle Housing Association Limited (202110380)
The complaint is about the landlord’s handling of a leak into the resident’s property.
Places for People Homes Limited (202111255)
The complaint is about the landlord's handling of the resident's reports of damp and mould in his property.
Vivid Housing Limited (202007902)
The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and the thermal efficiency of her property. The landlord’s handling of the resident’s formal complaint including her complaint about staff conduct.
Clarion Housing Association Limited (202106169)
The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter.
Home Group Limited (202100663)
The complaint is about how the landlord handled reports of antisocial behaviour (ASB) from the resident.
The Guinness Partnership Limited (202114705)
The complaint is about the level of compensation offered by the landlord following acknowledged service failures relating to its repairs service and associated complaints handling.
Bromford Housing Association Limited (202007837)
The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage.
Orbit Housing Association Limited (202001562)
The complaint is about the landlord’s handling of resident’s concerns about: Asbestos in the garden at the property and the delay and amount of compensation offered. The landlord’s complaint handling.
Clarion Housing Association Limited (202012888)
REPORT COMPLAINT 202012888 Clarion Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Cornwall Housing Limited (202010641)
The complaint is about the landlords handling of the resident’s report of leaks from his roof.
Sovereign Housing Association Limited (201914495)
This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.
Broadacres Housing Association Limited (202103840)
The complaint is about the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, and the works which surrounded this.
Network Homes Limited (202112603)
The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual exchange.
Orbit Group Limited (202006952)
REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Hyde Housing Association Limited (202011049)
The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint handling.
Lodge Lane East Co-operative Housing Limited (202017618)
REPORT COMPLAINT 202017618 Lodge Lane East Co-operative Housing Limited 7 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Onward Homes Limited (202109531)
The complaint is about the way the landlord handled:
Metropolitan Housing Trust Limited (202100394)
This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint.
Bolton at Home Limited (202100885)
The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property when the roof was replaced. Complaint handling.
Clarion Housing Association Limited (202010581)
The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with the resident. response to the resident’s reports of staff attending his property without identification or prior notice. complaint handling.
NSAH (Alliance Homes) Limited (202108062)
The complaint is about the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s property.
Leeds and Yorkshire Housing Association Limited (202100378)
The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from her neighbour and their partner. The associated complaint.
Thames Valley Housing Association Limited (202111793)
The complaint refers to the resident’s concern about the length of time it took the landlord to update its records following the sale of her property.
Orbit Group Limited (202005473)
This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in the property; The landlord’s handling of the resident’s subsequent complaint.
Metropolitan Housing Trust Limited (202015484)
The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system.
Shepherds Bush Housing Association Limited (202107108)
The complaint refers to the landlord’s handling of: The resident’s reports of a blocked drain and his request for compensation. The associated complaint.
Clarion Housing Association Limited (202016776)
The landlord's handling of repairs to fix a leak in the property and subsequent reports of damage.
Orbit Group Limited (202004678)
The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling.
Wandle Housing Association Limited (201911000)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from his neighbour. The associated complaint.
Catalyst Housing Limited (202003824)
This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces.
Network Homes Limited (202013273)
The complaint is regarding: The landlord’s management of, and communication around, cyclical works and associated maintenance and repair. The landlord’s handling of the associated complaint.
Midland Heart Limited (202015754)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) in 2020.
Metropolitan Housing Trust Limited (202015534)
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202101157)
This complaint is about how the landlord handled the resident's request that it dispense with the requirement to repay the Right to Buy (RTB) discount.
Poplar Housing And Regeneration Community Association Limited (202100940)
The complaint is about the landlord’s handling of works required at the property, specifically, the resident is dissatisfied with delay to carrying out works regarding a kitchen fan and the landlord’s communication around this. The complaint is also about the landlord’s complaint handling.
One Housing Group Limited (202100246)
The complaint is about the landlord’s handling of the resident’s report of a repair to the communal bike store door.
Hexagon Housing Association Limited (202101844)
The complaint is about the landlord’s handling of the resident’s reports of a water leak from the property above.
Calico Homes Limited (202009798)
The complaint is about the landlord’s response to the resident’s reports about the rent arrears that accrued whilst in occupation at the property.
Clarion Housing Association Limited (202107827)
The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed for his lost items and costs from being decanted as a result of a leak.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)