London Borough of Lambeth (202232944)
The complaint is about the landlord’s handling of: Roof repairs and damage to the resident’s property caused by leaks from the roof. The associated complaints.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Lewisham (202400955)
The complaint is about the landlord’s handling of a leak.
London Borough of Lewisham (202404632)
The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to the property. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202220572)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into his property and subsequent damp and mould. The resident’s complaint. The Ombudsman has also commented on the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202313381)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB); Associated concerns regarding video recording equipment.
London & Quadrant Housing Trust (L&Q) (202416768)
The complaint is about the landlord’s handling of: the resident’s reports of repairs to the roof, the bedroom window, and associated remedial work. the associated complaint.
North Kesteven District Council (202316936)
The complaint is about the landlord’s handling of: Reports of asbestos at the property. The resident’s complaint.
North West Leicestershire District Council (202323994)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
One Housing Group Limited (202318433)
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about those charges.
Paragon Asra Housing Limited (202403086)
The complaint is about the landlord’s: handling of reports of damp and mould and various repairs. complaint handling.
Portsmouth City Council (202332654)
The complaint is about the landlord’s handling of arrears on the resident’s rent account.
Reading Borough Council (202230478)
The complaint is about the landlord’s handling of its plans to soundproof the resident’s flat.
Sheffield City Council (202331238)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property upon letting. Reports of a leak, damp and mould and plaster works in the property. Reports of anti-social behaviour (ASB). We have also considered the landlord’s handling of the associated complaints.
Southern Housing (202314316)
The complaint is about the landlord’s response to the resident’s reports of problems with their hot water. We have also investigated the landlord’s complaint handling.
The Riverside Group Limited (202317321)
The complaint is about the landlord’s handling of the administration of, and queries regarding, service charges.
Wiltshire Council (202301667)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The conduct of a member of the landlord’s staff. The Ombudsman has also considered the landlord’s complaints handling
Basildon Borough Council (202315108)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the roof and balcony. The landlord’s complaint handling has also been considered.
City of Westminster Council (202318036)
The complaint is about the landlord’s response to reports of water ingress.
East Suffolk Council (202343843)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
First Choice Homes Oldham Limited (202315772)
The complaint is about the landlord’s: Handling of the resident’s reports of delays in completing kitchen improvements and damages caused when his kitchen was replaced. Complaint handling.
London Borough of Islington (202313724)
The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and mould. Flooding in the communal basement. Issues with her heating and hot water. Issues with her windows and doors. Concerns about subsidence. This report also considers the landlord’s handling of the complaint.
London Borough of Lambeth (202400915)
The complaint is about the landlord’s handling of repairs to windows and the exterior of the property. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
London & Quadrant Housing Trust (202212403)
The complaint is about the landlord’s response to the resident’s request that the landlord replace: The bathroom flooring. The kitchen. The toilet. This Service has also considered the landlord’s handling of the complaint.
London & Quadrant Housing Trust (202318131)
The complaint is about the landlord’s handling of: Arrears of rent. The resident’s application for a mutual exchange. The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202331997)
The complaint is about the landlord’s handling of the resident’s request for a service charge refund following the sale of his property.
Nottingham City Council (202312523)
The complaint is about the landlord’s handling of the resident’s reports about:
Paragon Asra Housing Limited (202228164)
The complaint is about the landlord’s handling of the resident’s reports of noise transference. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202323656)
The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling.
Peabody Trust (202402595)
The complaint is about the landlord’s handling of: Repairs following the collapse of the toilet ceiling and repairs to the toilet, bathroom and kitchen ceilings. The related complaint.
Places for People Group Limited (202217505)
The complaint is about the landlord's handling of communal grounds maintenance. The Ombudsman has also investigated the landlord’s complaint handling.
Retirement Lease Housing Association (RLHA) (202307685)
The complaint is about the landlord’s handling of: The resident’s queries regarding their service charge. The resident’s complaint.
Royal Borough Of Greenwich (202301448)
The complaint is about the landlord’s handling of: Leaks to the resident’s property and subsequent repair works. The associated complaint handling.
Royal Borough Of Greenwich (202316737)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), specifically noise nuisance.
Southern Housing (202315167)
The complaint is about the landlord’s handling of: Roofing repair works. The associated formal complaint.
Southwark Council (202347778)
The complaint is about the landlord’s: Handling of communal door repairs between July 2022 and March 2023. Response to the resident’s enquiries about communal redecoration. Response to the resident’s concerns about window cleaning in 2022. Handling of the resident’s reports of anti-social behaviour (ASB) and vandalism. We have also investigated …
Sovereign Network Homes (202333482)
The complaint is about the landlord's handling of a repair to the resident's balcony door.
Thrive Homes Limited (202318487)
The complaint concerns the landlord’s handling of and communication about cleaning, repair, and maintenance of the communal areas and fixtures in the resident’s block of flats.
West Northamptonshire Council (202308586)
The complaint is about the landlord's handling of repairs to the resident’s property (including reports of damp and mould). The Ombudsman has also investigated the landlord's complaint handling.
Accent Housing Limited (202315372)
The complaint is about the landlord's handling of the resident's request for it to repair a garden fence. The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202322771)
The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as part of the works. The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202339054)
The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202234258)
The complaint is about the landlord's handling of the resident’s reports of an ongoing roof leak causing damp and mould and issues with the extractor fans. The Ombudsman has also investigated the landlord’s complaint handling.
Origin Housing Limited (202413912)
The complaint is about the landlord’s handling of the resident’s: Reports of being at risk from her ex-partner. Reports about outstanding repairs to her property. The associated complaint.
Shepherds Bush Housing Association Limited (202321496)
The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence.
South Yorkshire Housing Association Limited (SYHA) (202325860)
The complaint is about the landlord’s: Response to the resident’s reports of fence repairs. Complaint handling.
GreenSquareAccord Limited (202222206)
The complaint is about the landlord’s handling of the resident’s request to: Repair the heating system. Replace the smoke detector. Repair the fire sprinkler system. We have also considered the landlord’s handling of the associated complaint.
Kirklees Council (202336416)
The complaint is about the landlord’s: response to reports of a leak from the resident’s bath and bathroom sink, and damage to his belongings. response to reports of damp and mould in the resident’s property. handling of the resident’s complaint.
Nottingham Community Housing Association Limited (202305487)
The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.
One Housing Group Limited (202312233)
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler.
Walsall Housing Group Limited (202233755)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof. The associated complaint including the offer of compensation.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)