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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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20 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202230100) Case 202230100 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of the cleanliness and condition of the communal areas. … 20 Dec 2024 Maladministration Norwich City Council (202311617) Case 202311617 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour in relation to noise nuisance. 20 Dec 2024 Maladministration Paragon Asra Housing Limited (202403682) Case 202403682 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s report of a leak causing damp and mould and reports … 20 Dec 2024 Maladministration Richmond Housing Partnership Limited (202120943) Case 202120943 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Damaged asbestos tiles. Repairs relating to leaks and … 20 Dec 2024 Maladministration Richmond Housing Partnership Limited (202333396) Case 202333396 · Old Complaints Handling categories The resident’s complaint is regarding the landlord’s handling of repair reports relating to: Drainage issues. A broken living room window. … 20 Dec 2024 Maladministration Royal Borough Of Greenwich (202225840) Case 202225840 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of damp and mould and the associated repairs. The landlord’s handling … 20 Dec 2024 Maladministration Southway Housing Trust (Manchester) Limited (202125549) Case 202125549 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct … 20 Dec 2024 Maladministration The Guinness Partnership Limited (202322181) Case 202322181 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 20 Dec 2024 Maladministration Town and Country Housing (202314271) Case 202314271 · Old Property Condition categories The complaint is about the resident’s concerns regarding the landlord’s handling of: The resident’s reports of a defective balcony door. … 20 Dec 2024 Maladministration Westminster City Council (202311501) Case 202311501 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks in the kitchen. Associated formal complaint. 19 Dec 2024 Maladministration Broxtowe Borough Council (202311275) Case 202311275 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of various repairs including: damp and mould, a leak … 19 Dec 2024 Maladministration Camden Council (202307850) Case 202307850 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the resident’s home. The resident’s complaint. 19 Dec 2024 Maladministration Flagship Housing Group Limited (202408033) Case 202408033 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: His request for a ‘management move’. A loss of heating to … 19 Dec 2024 Maladministration Gentoo Group Limited (202307324) Case 202307324 · Financial The complaint is about the landlord’s response to the resident’s concerns about The planned rewiring works and replacement kitchen. Asbestos. … 19 Dec 2024 Maladministration Gravesham Borough Council (202322899) Case 202322899 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks and water ingress into her property … 19 Dec 2024 Maladministration London Borough of Lewisham (202330074) Case 202330074 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to replace the windows. The Ombudsman has also considered … 19 Dec 2024 Maladministration London Borough of Lewisham (202341994) Case 202341994 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak, damp and mould. 19 Dec 2024 Maladministration London Borough of Newham (202343454) Case 202343454 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and damp and mould. Concerns about staff conduct. … 19 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202304259) Case 202304259 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for storage space for her mobility scooter. The landlord’s … 19 Dec 2024 Maladministration Manchester City Council (202332637) Case 202332637 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 19 Dec 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202307844) Case 202307844 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports that the drain servicing the ground floor toilet was … 19 Dec 2024 Maladministration North Kesteven District Council (202317892) Case 202317892 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould and the associated remedial repairs. Repairs carried … 19 Dec 2024 Maladministration Norwich City Council (202335119) Case 202335119 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould at the property. Concerns … 19 Dec 2024 Maladministration Sanctuary Housing Association (202400281) Case 202400281 · Managing Relations The complaint is about the landlord’s: Handling of damp, mould and the decant. Staff behaviour. Handling of repairs. Complaint handling. 19 Dec 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202331820) Case 202331820 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 19 Dec 2024 Maladministration Wandle Housing Association Limited (202315557) Case 202315557 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: service charges, pest control and another resident feeding … 19 Dec 2024 Maladministration Wandle Housing Association Limited (202329262) Case 202329262 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of leaks at the property. The associated complaint handling. … 18 Dec 2024 Maladministration Beyond Housing Limited (202410893) Case 202410893 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. We have … 18 Dec 2024 Maladministration Birmingham City Council (202230701) Case 202230701 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent damage to personal belongings. … 18 Dec 2024 Maladministration Birmingham City Council (202309653) Case 202309653 · Information and data management This complaint is about the landlord’s response to the resident’s: Reports of repairs to the block’s communal doors. Concerns about … 18 Dec 2024 Maladministration Clarion Housing Association Limited (202340783) Case 202340783 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and loss of electrics. 18 Dec 2024 Maladministration Lambeth Council (202338474) Case 202338474 · ASB/Abuse/Nuisance REPORT COMPLAINT 202338474 Lambeth Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 18 Dec 2024 Maladministration Lincoln City Council (202312018) Case 202312018 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bathroom associated complaint 18 Dec 2024 Maladministration London Borough of Ealing (202411060) Case 202411060 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the windows. A leak and subsequent … 18 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202411689) Case 202411689 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 18 Dec 2024 Maladministration Origin Housing Limited (202308589) Case 202308589 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the boiler. The Ombudsman has also considered the landlord’s complaint … 18 Dec 2024 Maladministration Places for People Group Limited (202228356) Case 202228356 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of damp, mould and the living room being too … 18 Dec 2024 Maladministration Shepherds Bush Housing Association Limited (202407308) Case 202407308 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of water ingress and damp and mould. The Ombudsman has also … 18 Dec 2024 Maladministration The Guinness Partnership Limited (202337119) Case 202337119 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of roof leaks. The Ombudsman has also considered the … 18 Dec 2024 Maladministration Wandle Housing Association Limited (202329059) Case 202329059 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of boiler faults. Complaint. 17 Dec 2024 Maladministration Accent Housing Limited (202312879) Case 202312879 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of plumbing repairs affecting the toilet and drains. reports … 17 Dec 2024 Maladministration Clarion Housing Association Limited (202222519) Case 202222519 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s boiler. The Ombudsman has also investigated the landlord’s … 17 Dec 2024 Maladministration East Midlands Housing Group Limited (202227100) Case 202227100 · Managing Relations The complaint is about how the landlord handled the resident’s possessions while it rehoused her. We have also considered the … 17 Dec 2024 Maladministration London Borough of Barking and Dagenham (202348403) Case 202348403 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. 17 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202410614) Case 202410614 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint … 17 Dec 2024 Maladministration Nottingham Community Housing Association Limited (202306377) Case 202306377 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Asbestos. The upgrade of her kitchen and bathroom. … 17 Dec 2024 Maladministration Sanctuary Housing Association (202217882) Case 202217882 · Managing Relations The complaint is about the landlord’s handling of floods in the property. The Ombudsman has also investigated the landlord’s complaint … 17 Dec 2024 Maladministration The Riverside Group Limited (202230641) Case 202230641 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that a carbon monoxide alarm had not been installed … 17 Dec 2024 Maladministration Torus62 Limited (202403924) Case 202403924 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also looked at the landlord’s … 17 Dec 2024 Maladministration Wandle Housing Association Limited (202319561) Case 202319561 · Financial The complaint is about the landlord’s handling of a leak. The Ombudsman has also considered the landlord’s complaint handling.