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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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30 Jun 2021 Maladministration Inquilab Housing Association Limited (202000804) Case 202000804 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and … 29 Jun 2021 Maladministration One Housing Group Limited (202004807) Case 202004807 · Old Property Condition migrated-2025 The resident has complained about the time taken to investigate and resolve their reports of inadequate water pressure in their … 25 Jun 2021 Maladministration Bromford Housing Association Limited (202012170) Case 202012170 · Occupancy Rights The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a … 24 Jun 2021 Maladministration Guinness Housing Association Limited (202004732) Case 202004732 · Managing Relations The resident complained about the landlord's response to: 24 Jun 2021 Maladministration Shepherds Bush Housing Association Limited (202014550) Case 202014550 · Managing Relations The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of … 21 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202011850) Case 202011850 · Estate Management The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s complaint about the issue. 21 Jun 2021 Maladministration Southway Housing Trust (Manchester) Limited (202015797) Case 202015797 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the … 18 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202009429) Case 202009429 · Managing Relations This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the … 16 Jun 2021 Maladministration Stonewater Limited (202011072) Case 202011072 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repairs required to the intercom system at the … 15 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202010666) Case 202010666 · Estate Management The complaint is about: the landlord’s handling of the resident’s request for a refund of her service charge in relation … 14 Jun 2021 Maladministration The Cambridge Housing Society Limited (202010357) Case 202010357 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of pests in her property. The landlord’s complaint handling 10 Jun 2021 Maladministration Midland Heart Limited (202013847) Case 202013847 · Old Property Condition migrated-2025 REPORT COMPLAINT 202013847 Midland Heart Limited 10 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 7 Jun 2021 Maladministration Stonewater (2) Limited (202008221) Case 202008221 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of reports of Anti-Social Behaviour (ASB). The complaint is also about the landlord’s … 7 Jun 2021 Maladministration Thames Valley Housing Association Limited (202008787) Case 202008787 · Managing Relations The complaint was about the landlord's response to the resident's: 28 May 2021 Maladministration Guinness Housing Association Limited (202007002) Case 202007002 · Managing Relations The resident has complained about the way the landlord handled repeated leaks through the kitchen and living room ceilings. The … 27 May 2021 Maladministration Thames Valley Housing Association Limited (202009548) Case 202009548 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof. 25 May 2021 Maladministration Midland Heart Limited (202008032) Case 202008032 · ASB/Abuse/Nuisance REPORT COMPLAINT 202008032 Midland Heart Limited 25 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 May 2021 Maladministration LiveWest Homes Limited (202006136) Case 202006136 · ASB/Abuse/Nuisance The complaint refers to the landlord’s response to the resident’s concerns about the implementation and extension of a single point … 20 May 2021 Maladministration Catalyst Housing Limited (202001741) Case 202001741 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to … 18 May 2021 Maladministration The Riverside Group Limited (202007063) Case 202007063 · Managing Relations The complaint is about the landlord’s response to concerns that were raised about staff conduct. 17 May 2021 Maladministration Apna Ghar Housing Association Limited (202005601) Case 202005601 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of … 17 May 2021 Maladministration Midland Heart Limited (202003239) Case 202003239 · Old Property Condition migrated-2025 The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and … 17 May 2021 Maladministration One Housing Group Limited (202002660) Case 202002660 · Financial The complaint is about: 11 May 2021 Maladministration Paragon Asra Housing Limited (201914106) Case 201914106 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s reports of damp. 10 May 2021 Maladministration Metropolitan Housing Trust Limited (202009065) Case 202009065 · Estate Management The complaint is about the landlord’s handling of:- 7 May 2021 Maladministration Hyde Housing Association Limited (202012113) Case 202012113 · Managing Relations The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling … 5 May 2021 Maladministration Clarion Housing Association Limited (202013429) Case 202013429 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property. 30 Apr 2021 Maladministration One Housing Group Limited (202006022) Case 202006022 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: Disrepair to bedroom and conservatory windows and the subsequent … 30 Apr 2021 Maladministration Orbit Group Limited (202001893) Case 202001893 · Financial The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an … 23 Apr 2021 Maladministration A2Dominion Housing Group Limited (201905765) Case 201905765 · Moving/Buying/Selling Home This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it … 22 Apr 2021 Maladministration Hexagon Housing Association Limited (202004092) Case 202004092 · Old Property Condition migrated-2025 The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to: 19 Apr 2021 Maladministration Southern Housing Group Limited (202010510) Case 202010510 · Information and data management The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. … 12 Apr 2021 Maladministration LiveWest Homes Limited (202010159) Case 202010159 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of her request to install a wood burning stove at her property. 7 Apr 2021 Maladministration Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008274) Case 202008274 · Managing Relations The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the … 6 Apr 2021 Maladministration Clarion Housing Association Limited (201908255) Case 201908255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint. 31 Mar 2021 Maladministration Paragon Asra Housing Limited (202008426) Case 202008426 · Old Tenants Behaviour categories The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour, and her request to move properties. 30 Mar 2021 Maladministration Orbit Group Limited (201906190) Case 201906190 · Managing Relations REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Mar 2021 Maladministration Catalyst Housing Limited (202003309) Case 202003309 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request to provide form EWS1 for the building which the … 29 Mar 2021 Maladministration Great Places Housing Group Limited (201913746) Case 201913746 The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint. 29 Mar 2021 Maladministration Midland Heart Limited (202000360) Case 202000360 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his … 22 Mar 2021 Maladministration Notting Hill Home Ownership Limited (202001957) Case 202001957 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint. 19 Mar 2021 Maladministration Jigsaw Homes Group Limited (202007735) Case 202007735 · Old Tenants Behaviour categories The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). 18 Mar 2021 Maladministration Hyde Housing Association Limited (202005895) Case 202005895 The landlord’s response to the resident’s report of disrepair to the roof. 16 Mar 2021 Maladministration Clarion Housing Association Limited (202000800) Case 202000800 · Old Tenants Behaviour categories The complaint is about the landlord’s response to reports of noise transference from a neighbouring property. 16 Mar 2021 Maladministration Islington and Shoreditch Housing Association Limited (201816716) Case 201816716 REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating … 11 Mar 2021 Maladministration A2Dominion Housing Group Limited (201905377) Case 201905377 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal … 8 Mar 2021 Maladministration Metropolitan Housing Trust Limited (201817108) Case 201817108 The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending … 8 Mar 2021 Maladministration Midland Heart Limited (201916075) Case 201916075 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work … 5 Mar 2021 Maladministration The Guinness Partnership Limited (202003383) Case 202003383 This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows. 1 Mar 2021 Maladministration English Rural Housing Association Limited (202006486) Case 202006486 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property.