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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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16 Jan 2025 Maladministration Lewisham Council (202344524) Case 202344524 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of flooding in a basement. The Ombudsman has also considered the … 16 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202305890) Case 202305890 · Moving/Buying/Selling Home The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the … 15 Jan 2025 Maladministration London Borough of Hillingdon (202402457) Case 202402457 · Old Property Condition categories The complaint is about the landlord’s handling of: Outstanding repairs. Damp and mould. 15 Jan 2025 Maladministration London Borough of Hounslow (202218743) Case 202218743 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about the installation of a new heating system. Complaints … 15 Jan 2025 Maladministration Oadby and Wigston Borough Council (202345185) Case 202345185 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) including noise nuisance. The Ombudsman … 15 Jan 2025 Maladministration Peabody Trust (202315457) Case 202315457 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also … 15 Jan 2025 Maladministration Stevenage Borough Council (202307782) Case 202307782 · Estate Management The complaint is about the landlord’s handling of the resident’s report that her neighbour had moved a boundary fence. The … 15 Jan 2025 Maladministration The Guinness Partnership Limited (202301313) Case 202301313 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns of a draught coming through his windows. The Ombudsman … 15 Jan 2025 Maladministration Westward Housing Group Limited (202305098) Case 202305098 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and her request for a … 14 Jan 2025 Maladministration Believe Housing Limited (202334553) Case 202334553 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: Requests for repairs to the resident’s kitchen. Concerns about the insulation … 14 Jan 2025 Maladministration Curo Places Limited (202327315) Case 202327315 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of reports of a leaking roof. The Ombudsman has also considered the … 14 Jan 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202315924) Case 202315924 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also considered the … 14 Jan 2025 Maladministration North Tyneside Council (202402980) Case 202402980 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about a positive air unit (PAU). The Ombudsman has … 14 Jan 2025 Maladministration Notting Hill Genesis (NHG) (202420263) Case 202420263 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports that the heating was not functioning correctly. Associated formal … 13 Jan 2025 Maladministration Cheshire West and Chester Council (202407050) Case 202407050 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs for damp and mould. The Ombudsman has also investigated the landlord’s … 13 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202303689) Case 202303689 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, … 13 Jan 2025 Maladministration Stonewater Limited (202309212) Case 202309212 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance and antisocial behaviour (ASB) from a … 13 Jan 2025 Maladministration Thirteen Housing Group Limited (202300616) Case 202300616 · Old Complaints Handling categories The complaint is about the landlord’s handling of cracks in the walls, including the associated repairs. The Service has considered … 10 Jan 2025 Maladministration Birmingham City Council (202405899) Case 202405899 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the flat above and the associated damp and mould. … 10 Jan 2025 Maladministration Hexagon Housing Association Limited (202311582) Case 202311582 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: 10 Jan 2025 Maladministration Leeds City Council (202408668) Case 202408668 · Old Property Condition categories The complaint is about the landlord’s handling of the repairs to the property. 9 Jan 2025 Maladministration Sovereign Network Homes (Former Network Homes) (202403595) Case 202403595 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 8 Jan 2025 Maladministration Connect Housing Association Limited (202230251) Case 202230251 · Information and data management The complaint is about the landlord’s handling of the resident’s: concerns about its communication regarding: a fly infestation; road, curb, … 8 Jan 2025 Maladministration Gentoo Group Limited (202313045) Case 202313045 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould at the resident’s property. 8 Jan 2025 Maladministration London Borough of Hackney (202333551) Case 202333551 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s reports of smoking in communal areas. 7 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202413449) Case 202413449 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to a window. 7 Jan 2025 Maladministration Richmond Housing Partnership Limited (202345642) Case 202345642 · Old Complaints Handling categories The resident’s complaint is about the landlord’s response to his reports of: The faulty communal door intercom system. Damp and … 7 Jan 2025 Maladministration Shepherds Bush Housing Association Limited (202335357) Case 202335357 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows. The associated complaint. 7 Jan 2025 Maladministration Wandsworth Council (202317965) Case 202317965 · Information and data management REPORT COMPLAINT 202317965 Wandsworth Council 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Jan 2025 Maladministration Citizen Housing (202227616) Case 202227616 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of cockroaches. The Ombudsman has also considered the landlord’s … 6 Jan 2025 Maladministration Haringey London Borough Council (202320733) Case 202320733 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 6 Jan 2025 Maladministration Sovereign Network Homes (Former Network Homes) (202330161) Case 202330161 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 3 Jan 2025 Maladministration Great Places Housing Association (202224598) Case 202224598 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling. 3 Jan 2025 Maladministration Haringey London Borough Council (202346537) Case 202346537 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent damp and mould. Associated … 25 Dec 2024 Maladministration London Borough of Lambeth (202216092) Case 202216092 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of repairs, including: leaks into the property from the … 23 Dec 2024 Maladministration City of York Council (202344656) Case 202344656 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s concerns about damp, mould, and water ingress. The landlord’s handling … 23 Dec 2024 Maladministration Flagship Housing Group Limited (202328248) Case 202328248 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould in the loft affecting the bathroom and … 23 Dec 2024 Maladministration Joseph Rowntree Housing Trust (202308330) Case 202308330 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Draughts from the windows and garden door. Condensation … 23 Dec 2024 Maladministration London Borough of Lambeth (202416134) Case 202416134 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also investigated the landlord’s complaint … 23 Dec 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202340689) Case 202340689 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of wet room repairs. 21 Dec 2024 Maladministration Broadland Housing Association Limited (202327183) Case 202327183 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for a replacement kitchen. Complaint. 20 Dec 2024 Maladministration Ashford Borough Council (202419849) Case 202419849 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of: repairs to the staircase. repairs to the windows. … 20 Dec 2024 Maladministration Babergh District Council (202405744) Case 202405744 · Information and data management The complaint is about the landlord’s handling of the resident’s reports about the boiler, immersion, drainage system in the bathroom, … 20 Dec 2024 Maladministration Haringey London Borough Council (202308897) Case 202308897 · Estate Management REPORT COMPLAINT 202308897 Haringey London Borough Council 23 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2024 Maladministration Haringey London Borough Council (202343873) Case 202343873 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould due to disrepair. The landlord’s … 20 Dec 2024 Maladministration Harlow District Council (202408330) Case 202408330 · Managing Relations The complaint is about the landlord's response to the resident's reports of a leaking roof and damp and mould. We … 20 Dec 2024 Maladministration Hexagon Housing Association Limited (202209040) Case 202209040 · Information and data management The complaint is about: the landlord’s handling of the resident’s concerns about its planned works in her home. that she … 20 Dec 2024 Maladministration Lambeth Council (202314594) Case 202314594 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of excessive heat in the property. The landlord’s handling … 20 Dec 2024 Maladministration London Borough of Ealing (202222523) Case 202222523 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of problems with the cold-water supply. The Ombudsman has … 20 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202226399) Case 202226399 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request to move. The Ombudsman has also investigated the landlord’s …