Peabody Trust (202218975)
The complaint is about the landlord's response to the resident’s: Reports of leaks, damp, and mould. Associated formal complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202312236)
The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water. The associated complaint.
Peabody Trust (202325915)
The complaint is about the landlord’s handling of a rat infestation.
Peabody Trust (202417674)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould and the related repairs. Asbestos and the replacement of his flooring. We have also considered the landlord’s handling of the associated complaints.
Sanctuary Housing Association (202404585)
The complaint is about the landlord’s response to the resident’s request for it to replace the front door and windows at his property.
Southern Housing (202310835)
The complaint is about the landlord’s handling of the resident’s: reports of an odour of sewage in the property. associated complaint.
Southway Housing Trust (Manchester) Limited (202306190)
The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202321413)
The complaint is about the landlord’s handling of repairs to the front of the building.
The Pioneer Housing and Community Group Limited (202325992)
The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint handling.
Thurrock Council (202323745)
This complaint is about the landlord’s handling of: Repairs to the resident’s hot water system. The associated complaint.
Watford Community Housing Trust (202205875)
The complaint is about the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also investigated the landlord’s complaint handling.
Westminster City Council (202322487)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property.
A2Dominion Housing Group Limited (202413131)
The complaint is about the landlord’s handling of:
Bromford Housing Group Limited (202314976)
The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has also assessed the landlord’s complaint handling.
Camden Council (202322732)
The complaint is about the landlord’s handling of the resident’s reports of increased energy costs following a water tank repair.
Charnwood Borough Council (202229093)
The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal complaint.
City of London Corporation (202322236)
The complaint is about: The landlord’s handling of the resident’s reports of a leak affecting the utility room and the landing area. The landlord’s handling of the resident’s reports of water penetration through the patio doors.
East Midlands Housing Group Limited (202402459)
The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. We have also considered the landlord’s complaint handling.
Estuary Housing Association Limited (202308323)
The complaint is about the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed the landlord’s complaint handling.
Home Group Limited (202319764)
The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of the building on her selling her property, and work being undertaken to improve this rating. request that it buy back the property. We have also considered the landlord’s complaint handling.
Home Group Limited (202325031)
The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring.
Irwell Valley Housing Association Limited (202318832)
The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. Complaint handling.
Lodge Lane East Co-operative Housing Limited (202400559)
The complaint is about the landlord’s: Response to the resident’s reports concerning antisocial behaviour (ASB). Complaints handling.
London Borough of Camden Council (202317178)
The complaint is about the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint.
London Borough of Camden Council (202322440)
The complaint is about the landlord’s handling of a report of a leak from the resident’s bathroom.
London Borough of Camden Council (202324739)
The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation system.
London Borough of Camden Council (202406147)
The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s complaint handling has also been considered.
London Borough of Hackney (202318351)
The complaint is about the landlord’s handling of the resident’s various repairs.
London Borough of Islington (202234917)
The complaint is about the landlord’s: Handling of the resident’s request for a reasonable adjustment. Complaint handling.
London Borough of Lewisham (202315835)
The complaint is about the landlord’s response to the resident’s: reports of a leak and the associated damp and mould. complaint. We have also considered the landlord’s record keeping.
London Borough of Lewisham (202405712)
REPORT COMPLAINT 202405712 Lewisham Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Waltham Forest (202412431)
The complaint is about the landlord’s handling of: Repairs to a bedroom ceiling. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202318626)
The complaint is about the landlord’s handling of the resident’s repair requests as a result of a leak.
London & Quadrant Housing Trust (L&Q) (202321059)
The complaint is about the landlord’s handling of renewal of the kitchen in the property. The Ombudsman has investigated the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202315463)
The complaint is about the landlord’s handling of: Reports of a leak, including related mould. The associated complaint, including compensation.
Newcastle City Council (202306961)
The complaint is about the landlord’s response to the resident’s: Reports of an incomplete bathroom refurbishment. Repair request for a shower. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Notting Hill Genesis (NHG) (202320625)
The complaint is about the landlord’s handling of: The resident’s rent and service charge account. The associated complaint.
Paragon Asra Housing Limited (202319979)
The complaint is about the landlord’s handling of the resident’s: Reports of foul smells in their property. Complaint.
Royal Borough of Kensington and Chelsea (202220604)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Noise nuisance at the property.
Southampton City Council (202419696)
REPORT COMPLAINT 202419696 Southampton City Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Sovereign Network Group (202339788)
The complaint is about the landlord’s handling of roof and gulley repairs. We have also considered the landlord’s complaint handling.
Stonewater Limited (202305334)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the back garden steps and walls.
The Riverside Group Limited (202318293)
The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments.
West Northamptonshire Council (202300245)
The complaint is about the landlord's handling of reports that a fire escape was blocked by overgrown vegetation and a vandalised door. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202319254)
The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for 2022/23. We have also considered the landlord’s: record keeping. complaint handling.
Accent Housing Limited (202332888)
The complaint is about the landlord’s response to the resident’s reports of a broken boundary fence.
B3 Living Limited (202320785)
The complaint is about the landlord's handling of the resident’s reports of misuse of the bin store.
Haringey London Borough Council (202313032)
The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The landlord’s handling of the associated complaint.
Lewes District Council (202315233)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Move to a new property. We have also investigated the landlord’s complaint handling.
London Borough of Croydon (202321534)
The complaint is about the landlord’s handling of: Boiler repairs. The resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)