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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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14 Oct 2021 Maladministration Torus62 Limited (202105491) Case 202105491 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about a proposed decant and repairs to her property. 13 Oct 2021 Maladministration Thames Valley Housing Association Limited (202102166) Case 202102166 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of plumbing noise, and the level of redress it … 12 Oct 2021 Maladministration Metropolitan Housing Trust Limited (201912638) Case 201912638 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak, causing damage to his ceilings. … 8 Oct 2021 Maladministration Abri Group Limited (202003525) Case 202003525 · Old Property Condition migrated-2025 The complaint is about how the landlord has handled repairs to the drainage at the resident’s property. 5 Oct 2021 Maladministration Hyde Housing Association Limited (202012954) Case 202012954 · Managing Relations The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her … 30 Sep 2021 Maladministration Clarion Housing Association Limited (202012576) Case 202012576 · Old Property Condition migrated-2025 REPORT COMPLAINT 202012576 Clarion Housing Association Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Sep 2021 Maladministration Plus Dane Housing Limited (202102052) Case 202102052 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to reports about the condition of the property including: Boiler. Windows. Kitchen. External … 30 Sep 2021 Maladministration Stockport Homes Limited (202000437) Case 202000437 · Managing Relations The resident complains about: The landlord’s response to his report of repairs needed at the property which he considers should … 29 Sep 2021 Maladministration Shepherds Bush Housing Association Limited (202005721) Case 202005721 · Old Property Condition migrated-2025 REPORT COMPLAINT 202005721 Shepherds Bush Housing Association Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and … 29 Sep 2021 Maladministration Sovereign Living Limited (202008903) Case 202008903 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of boiler repairs at the property. 28 Sep 2021 Maladministration LiveWest Homes Limited (202104369) Case 202104369 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour (neighbour A). … 28 Sep 2021 Maladministration The Guinness Partnership Limited (202006419) Case 202006419 · Estate Management The complaint is about the landlord’s response to a dispute over the maintenance of the garden area in the front … 27 Sep 2021 Maladministration Metropolitan Housing Trust Limited (202015295) Case 202015295 · Old Property Condition migrated-2025 The resident complains about how the landlord handled her reports of repairs needed to the wet room. 27 Sep 2021 Maladministration Trafford Housing Trust Limited (202015189) Case 202015189 · Estate Management The complaint is about the landlord’s handling of tree maintenance next to the resident’s property. 21 Sep 2021 Maladministration Clarion Housing Association Limited (202008559) Case 202008559 · Financial The complaint concerns the landlord’s administration of the service charge account, specifically in respect of charges for communal works which … 17 Sep 2021 Maladministration Home Group Limited (202016837) Case 202016837 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about the external doors to the property. The landlord’s … 15 Sep 2021 Maladministration Hyde Housing Association Limited (202007775) Case 202007775 · Managing Relations The complaint is about the landlord's: Decision to restrict the resident's communication to a single point of contact (SPOC). Response … 15 Sep 2021 Maladministration Pine Court Housing Association Limited (202016974) Case 202016974 · Managing Relations The complaint concerns the landlord’s handling of the resident’s complaint about her housing transfer, antisocial behaviour, and customer service. 9 Sep 2021 Maladministration Metropolitan Housing Trust Limited (202007353) Case 202007353 · Estate Management The complaint is about the landlord’s response to the resident’s: request to repair the door-shutting mechanism to a communal door. … 9 Sep 2021 Maladministration Midland Heart Limited (202107053) Case 202107053 · Managing Relations The resident complains about the landlord’s handling of his Voluntary Right to Buy (VRtB) application, and its response to his … 9 Sep 2021 Maladministration One Housing Group Limited (202103557) Case 202103557 · Financial The complaint concerns the landlord’s handling of the resident’s queries relating to her service charges for the year 2016 to … 7 Sep 2021 Maladministration Metropolitan Housing Trust Limited (202104137) Case 202104137 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s complaint about incomplete repair work to his balcony. 6 Sep 2021 Maladministration Paragon Asra Housing Limited (202105810) Case 202105810 · Estate Management The complaint is about the landlord’s handling of a potential breach of the lease agreement relating to the maintenance of … 2 Sep 2021 Maladministration Metropolitan Housing Trust Limited (202009401) Case 202009401 · Financial The complaint is about: The landlord’s administration of the resident’s rent and service charge account, including its response to her … 1 Sep 2021 Maladministration Metropolitan Housing Trust Limited (202011840) Case 202011840 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and subsequent repairs … 26 Aug 2021 Maladministration Metropolitan Housing Trust Limited (202014736) Case 202014736 · Financial The resident complained about the landlord’s response to her complaint about her service charge for 2018/19 and in particular its … 23 Aug 2021 Maladministration Hyde Housing Association Limited (202100704) Case 202100704 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property. 19 Aug 2021 Maladministration A2Dominion Housing Group Limited (202001273) Case 202001273 · Managing Relations The complaint is about the landlord’s response to the resident’s complaint about: Its handling of the resident’s decant. The quality … 19 Aug 2021 Maladministration Sovereign Housing Association Limited (202010817) Case 202010817 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of an erection of a gate and her reports … 18 Aug 2021 Maladministration Christian Action (Enfield) Housing Association Limited (202103069) Case 202103069 · Estate Management The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works … 11 Aug 2021 Maladministration Ongo Homes Limited (202104050) Case 202104050 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of rat infestations at the property. The complaint is … 10 Aug 2021 Maladministration Golding Homes Limited (202002016) Case 202002016 · ASB/Abuse/Nuisance REPORT COMPLAINT 202002016 Golding Homes Limited 10 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 2 Aug 2021 Maladministration The Guinness Partnership Limited (202015899) Case 202015899 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a gas safety check at the property. 30 Jul 2021 Maladministration Metropolitan Housing Trust Limited (202009961) Case 202009961 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property, specifically in respect of the heating and hot … 30 Jul 2021 Maladministration Southern Housing Group Limited (202010169) Case 202010169 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property. 27 Jul 2021 Maladministration Clarion Housing Association Limited (202000015) Case 202000015 · Managing Relations The complaint is about the landlord’s response to the resident’s report of water contamination at the property. 27 Jul 2021 Maladministration South Tyneside Housing Ventures Trust Limited (202012516) Case 202012516 · Estate Management The complaint is about the standard of cleaning carried out at the property. 26 Jul 2021 Maladministration Catalyst Housing Limited (201914673) Case 201914673 · Managing Relations The complaint is about the landlord’s response to the resident’s complaint about: Fly tipping; Dog hairs in the communal areas; … 22 Jul 2021 Maladministration Trafford Housing Trust Limited (202008540) Case 202008540 · Managing Relations The resident complained about the landlord's response to his complaint that he had been left without heating and hot water … 21 Jul 2021 Maladministration Hyde Housing Association Limited (202000095) Case 202000095 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to replace the kitchen worktop. Complaint handling. 21 Jul 2021 Maladministration Redwing Living Limited (202001090) Case 202001090 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The replacement of the resident’s storage heaters. The resident’s reports of exposed … 16 Jul 2021 Maladministration Clarion Housing Association Limited (202010433) Case 202010433 · Financial The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her … 14 Jul 2021 Maladministration One Housing Group Limited (202013584) Case 202013584 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered the resident following a leak into her property. 13 Jul 2021 Maladministration Metropolitan Housing Trust Limited (202002912) Case 202002912 · Financial This complaint is about the landlord’s handling of: the resident’s questions about service charges; the related complaint. 13 Jul 2021 Maladministration Stonewater Limited (202010070) Case 202010070 · Estate Management The resident has complained about the level of service provided by the landlord with regard to grounds maintenance and cleaning … 7 Jul 2021 Maladministration Catalyst Housing Limited (202007537) Case 202007537 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours. 6 Jul 2021 Maladministration Midland Heart Limited (202013704) Case 202013704 · Estate Management The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated … 5 Jul 2021 Maladministration Metropolitan Housing Trust Limited (202100327) Case 202100327 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to vandalism and misuse of the resident’s allocated parking bay. The landlord’s handling … 2 Jul 2021 Maladministration Places for People Homes Limited (201906836) Case 201906836 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damage caused to his property during heating works. 1 Jul 2021 Maladministration Home Group Limited (202002972) Case 202002972 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving …