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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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28 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202003616) Case 202003616 · Old Property Condition categories The complaint is about the handling of repairs to the resident’s windows. 28 Jan 2025 Maladministration Manchester City Council (202315682) Case 202315682 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident's concerns about the communication of its fire safety policy particularly … 28 Jan 2025 Maladministration Newark and Sherwood District Council (202404742) Case 202404742 · Old Complaints Handling categories The complaint is about the landlord’s handling and response to the resident’s reports of damp and mould. The Ombudsman has … 28 Jan 2025 Maladministration Wandle Housing Association Limited (202304463) Case 202304463 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reported repair to his hallway skirting board. The Ombudsman has … 27 Jan 2025 Maladministration London Borough of Newham (202307695) Case 202307695 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s report of damp and mould caused by leaking gutters. This … 27 Jan 2025 Maladministration Richmond Housing Partnership Limited (202317372) Case 202317372 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about: Graffiti outside a neighbouring property. Faulty external lighting … 27 Jan 2025 Maladministration Stevenage Borough Council (202342284) Case 202342284 · Information and data management The complaint is about the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: … 27 Jan 2025 Maladministration Thrive Homes Limited (202414519) Case 202414519 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about welfare adaptations at the property. The associated complaint. 27 Jan 2025 Maladministration Westminster City Council (202233439) Case 202233439 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman … 24 Jan 2025 Maladministration A2Dominion Housing Group Limited (202404479) Case 202404479 · Old Property Condition categories The complaint is about the landlord’s handling of window repairs. 24 Jan 2025 Maladministration Hightown Housing Association Limited (202348167) Case 202348167 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety and cladding at the building. 24 Jan 2025 Maladministration Leeds City Council (202340244) Case 202340244 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of a chemical smell entering her property. The landlord’s … 24 Jan 2025 Maladministration One Vision Housing Limited (202306170) Case 202306170 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding the general condition and safety of the back … 24 Jan 2025 Maladministration Sanctuary Housing Association (202318899) Case 202318899 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows and kitchen worktop. The … 24 Jan 2025 Maladministration Sovereign Network Group (202327333) Case 202327333 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent request for reimbursement of … 23 Jan 2025 Maladministration A2Dominion Housing Group Limited (202410443) Case 202410443 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of concerns about a balcony. complaint handling. 23 Jan 2025 Maladministration City of Westminster Council (202404101) Case 202404101 · Old Property Condition categories This complaint is about the landlord’s handling of reports of water ingress at the property. 23 Jan 2025 Maladministration First Choice Homes Oldham Limited (202222875) Case 202222875 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about The plaster and painting of the storage room. … 23 Jan 2025 Maladministration One Vision Housing Limited (202328392) Case 202328392 · Old Estate Management categories This complaint is about the landlord’s handling of the resident’s request for her windows to be renewed. 23 Jan 2025 Maladministration Orbit Group Limited (202310227) Case 202310227 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Request for repairs. Complaint. 23 Jan 2025 Maladministration Sheffield City Council (202403208) Case 202403208 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould, and concerns about the structural safety of the property. … 22 Jan 2025 Maladministration Haringey London Borough Council (202228446) Case 202228446 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance … 22 Jan 2025 Maladministration Hyde Housing Association Limited (202339705) Case 202339705 · Old Complaints Handling categories The complaint is about the landlords handling of: The resident’s reports of no hot water in the property. The associated … 22 Jan 2025 Maladministration London Borough of Lewisham (202412719) Case 202412719 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent … 22 Jan 2025 Maladministration Places for People Group Limited (202222037) Case 202222037 · Old Complaints Handling categories The complaint is about the landlord’s handling of heating and hot water repairs. The Ombudsman has also investigated the landlord’s … 22 Jan 2025 Maladministration Southwark Council (202311558) Case 202311558 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request: For noise monitoring equipment to be installed. To be … 22 Jan 2025 Maladministration Wandle Housing Association Limited (202324441) Case 202324441 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Request to be compensated for the impact of a leaking … 21 Jan 2025 Maladministration Bournemouth, Christchurch and Poole Council (202319629) Case 202319629 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s reports of poor maintenance of the: Scaffolding and surrounding areas. … 21 Jan 2025 Maladministration Camden Council (202313316) Case 202313316 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould at the resident’s property and her damaged belongings. 21 Jan 2025 Maladministration Paragon Asra Housing Limited (202224968) Case 202224968 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman … 21 Jan 2025 Maladministration Southern Housing (202410354) Case 202410354 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of damp and mould. 21 Jan 2025 Maladministration Sovereign Network Homes (202318203) Case 202318203 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint. 21 Jan 2025 Maladministration Stroud District Council (202341939) Case 202341939 · Old Property Condition categories The complaint is about the landlord’s handling of roof repairs and associated leaks. 21 Jan 2025 Maladministration Vico Homes Limited (202327370) Case 202327370 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the … 21 Jan 2025 Maladministration Vivid Housing Limited (202406134) Case 202406134 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman will also investigate … 20 Jan 2025 Maladministration Camden Council (202308569) Case 202308569 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the toilet. The landlord’s complaint handling has also been investigated. 20 Jan 2025 Maladministration London Borough of Hackney (202338451) Case 202338451 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould, and the associated repairs. … 20 Jan 2025 Maladministration Orbit Housing Association Limited (202315965) Case 202315965 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for her kitchen floor tiles to be replaced following … 20 Jan 2025 Maladministration Peabody Trust (202108664) Case 202108664 · Information and data management The complaint is about the landlord’s handling of: The level of compensation offered to the resident. The permanent move which … 17 Jan 2025 Maladministration Chelmer Housing Partnership Limited (202329601) Case 202329601 · Information and data management The complaint is about how the landlord handled the resident’s requests for it to remove waste from her garden. We … 17 Jan 2025 Maladministration Clarion Housing Association Limited (202303921) Case 202303921 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in … 17 Jan 2025 Maladministration London Borough of Hackney (202407740) Case 202407740 · Old Complaints Handling categories This complaint is about how the landlord handled the resident’s reports of: Leaks, including subsequent damp and mould. A pest … 17 Jan 2025 Maladministration London Borough of Lewisham (202314146) Case 202314146 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of a leak and collapsed ceiling. The landlord’s handling … 17 Jan 2025 Maladministration Reading Borough Council (202009966) Case 202009966 · Old Complaints Handling categories The complaint is about the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling. 17 Jan 2025 Maladministration Torus62 Limited (202413004) Case 202413004 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in the garden. The resident’s reports … 17 Jan 2025 Maladministration Wandle Housing Association Limited (202321331) Case 202321331 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of leaks and outstanding communal repairs. Complaint. This report … 16 Jan 2025 Maladministration Abri Group Limited (202225982) Case 202225982 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling. 16 Jan 2025 Maladministration Anchor Hanover Group (202304064) Case 202304064 · Financial The complaint is about the landlord’s handling of the resident’s concerns about service charges relating to the local manager service. … 16 Jan 2025 Maladministration Camden Council (202415803) Case 202415803 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of problems with a shared drain and gullies. 16 Jan 2025 Maladministration Gateshead Metropolitan Borough Council (202303720) Case 202303720 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request for repairs to a fence. The Ombudsman has also …