Southway Housing Trust (Manchester) Limited (202445554)
The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202344079)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows and a communal carpet. Complaint handling.
London & Quadrant Housing Trust (202413622)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated remedial repairs.
London & Quadrant Housing Trust (202405907)
The complaint is about the landlord’s response to reports of flooring issues. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202422284)
The resident’s complaint is about the landlord’s handling of a boiler repair.
London & Quadrant Housing Trust (202334938)
The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to the heat and hot water system. reports of pests in the roof and the associated repairs. complaint.
London & Quadrant Housing Trust (202342278)
The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202451127)
The complaint is about the landlord’s handling of the repair to the drainage system.
Peabody Trust (202345786)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s concerns about the condition of the windows. The associated complaints.
Peabody Trust (202417283)
The complaint is about the landlord’s handling of the resident’s request for a new communal front door. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202446363)
This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the landlord handled the complaint.
Southway Housing Trust (Manchester) Limited (202429505)
The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. We have also investigated the landlord’s record keeping.
Newlon Housing Trust (202336954)
The complaint is about the landlord’s handling of the resident’s: Reports of damage to her possessions following a leak at her property. Reports of unsuitable temporary accommodation and an associated rent refund. Associated complaints.
London & Quadrant Housing Trust (202323936)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the security of the communal entry door. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202331394)
The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Newlon Housing Trust (202401341)
The complaint is about the landlord’s handling of the resident’s reports of intermittent hot water. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202445476)
The complaint is about the condition of the property when let and the landlord’s handling of reported repairs.
London & Quadrant Housing Trust (202450720)
The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202338441)
The complaint is about the landlord’s handling of: repairs after the resident’s reports of hot water issues. concerns about the conduct of a contractor. the complaint.
London & Quadrant Housing Trust (202438489)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in the property. We have investigated the landlord’s complaint handling.
Peabody Trust (202303604)
The complaint is about the landlords handling of: Kitchen and bathroom repairs. The associated complaint.
Peabody Trust (202326917)
REPORT COMPLAINT 202326917 Peabody Trust 18 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
London & Quadrant Housing Trust (202327844)
The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202323130)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Associated complaint.
London & Quadrant Housing Trust (202207166)
The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman has also commented on the landlord’s record keeping.
London & Quadrant Housing Trust (202437550)
The complaint is about the landlord’s response to the resident’s reports of leaks in the property.
London & Quadrant Housing Trust (202405185)
The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint.
Peabody Trust (202335448)
The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202216213)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the property.
London & Quadrant Housing Trust (202406109)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s complaint handling.
London & Quadrant Housing Trust (202429540)
The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould.
Peabody Trust (202313887)
The complaint is about: The landlord’s handling of renewal works to the kitchen, bathroom, and windows. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202418210)
The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling.
London & Quadrant Housing Trust (202426203)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
London & Quadrant Housing Trust (202441876)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to the property’s back door.
London & Quadrant Housing Trust (202445604)
The complaint is about the landlord’s communications with the resident in relation to building safety.
London & Quadrant Housing Trust (202333129)
The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Peabody Trust (202318251)
The complaint is about the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors at the property.
London & Quadrant Housing Trust (202424148)
The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, and her wish to move home.
Peabody Trust (202323387)
The complaint is about the landlord’s handling of the resident’s: dispute about a garden fence. complaint.
London & Quadrant Housing Trust (202407216)
The complaint is about the landlord’s handling of: Leaks affecting the resident’s balcony and living room ceiling. The complaint.
London & Quadrant Housing Trust (202440293)
The complaint is about the landlord’s handling of the complaints about a roof leak.
London & Quadrant Housing Trust (202430695)
The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to the resident’s concerns about ventilation and condensation. Handling of the resident’s request for a management transfer. We have also investigated the landlord’s handling of the associated complaint.
Peabody Trust (202408674)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB) and noise nuisance from her upstairs neighbour. Her request to be rehoused. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202434694)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
London & Quadrant Housing Trust (202422078)
The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet.
London & Quadrant Housing Trust (202444757)
The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door.
London & Quadrant Housing Trust (202432159)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202442856)
The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman has also considered the landlord’s complaint handling.
Weaver Vale Housing Trust Limited (202302250)
The complaint is about the landlord’s response to the resident’s reports of neighbour nuisance.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)