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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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30 Oct 2025 Maladministration Curo Places Limited (202425356) Case 202425356 · Managing Relations Decision Case ID 202425356 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Maladministration Orbit Housing Association Limited (202343750) Case 202343750 · Managing Relations Decision Case ID 202343750 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 30 Oct 2025 Maladministration Origin Housing Limited (202336564) Case 202336564 · Health and Safety (inc. building safety) Decision Case ID 202336564 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 29 Oct 2025 Maladministration Clarion Housing Association Limited (202313988) Case 202313988 · Managing Relations Decision Case ID 202313988 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Maladministration One Housing Group Limited (202428244) Case 202428244 · Managing Relations Decision Case ID 202428244 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Maladministration The Guinness Partnership Limited (202429317) Case 202429317 · Managing Relations Decision Case ID 202429317 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Maladministration The Guinness Partnership Limited (202403344) Case 202403344 · Old Complaints Handling categories Decision Case ID 202403344 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Maladministration A2Dominion Housing Group Limited (202405725) Case 202405725 · Managing Relations Decision Case ID 202405725 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Maladministration Clarion Housing Association Limited (202429796) Case 202429796 · Managing Relations Decision Case ID 202429796 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Maladministration Hyde Housing Association Limited (202341134) Case 202341134 · Managing Relations Decision Case ID 202341134 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202335517) Case 202335517 · Old Complaints Handling categories Decision Case ID 202335517 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured … 27 Oct 2025 Maladministration The Riverside Group Limited (202410063) Case 202410063 · Managing Relations Decision Case ID 202410063 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 24 Oct 2025 Maladministration Clarion Housing Association Limited (202343145) Case 202343145 · ASB/Abuse/Nuisance Decision Case ID 202343145 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 24 Oct 2025 Maladministration Clarion Housing Association Limited (202346533) Case 202346533 · Responsive repairs/activity Decision Case ID 202346533 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 Maladministration Origin Housing Limited (202425920) Case 202425920 · Financial Decision Case ID 202425920 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 24 October … 24 Oct 2025 Maladministration Platform Housing Group Limited (202335307) Case 202335307 · Financial The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s concerns regarding the condition of his … 23 Oct 2025 Maladministration Be One Homes (202445923) Case 202445923 · Managing Relations Decision Case ID 202445923 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured tenancy Date … 23 Oct 2025 Maladministration Onward Homes Limited (202500181) Case 202500181 · Responsive repairs/activity Decision Case ID 202500181 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 23 Oct 2025 Maladministration Rooftop Housing Association Limited (202416217) Case 202416217 · Managing Relations Decision Case ID 202416217 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 23 Oct 2025 Maladministration Vivid Housing Limited (202428548) Case 202428548 · Managing Relations Decision Case ID 202428548 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 22 Oct 2025 Maladministration GreenSquareAccord Limited (202503734) Case 202503734 · Information and data management The complaint is about the landlord’s: Handling of reports about the condition of the front door and windows. Failure to … 21 Oct 2025 Maladministration Onward Homes Limited (202413432) Case 202413432 · ASB/Abuse/Nuisance Decision Case ID 202413432 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 20 Oct 2025 Maladministration A2Dominion Housing Group Limited (202429307) Case 202429307 · Managing Relations Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Maladministration ForHousing Limited (202339136) Case 202339136 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs following a leak. 20 Oct 2025 Maladministration LiveWest Homes Limited (202417299) Case 202417299 · Managing Relations Decision Case ID 202417299 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Maladministration Midland Heart Limited (202502748) Case 202502748 · Managing Relations Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Maladministration One Housing Group Limited (202345367) Case 202345367 · Estate Management Decision Case ID 202345367 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Oct 2025 Maladministration Curo Places Limited (202452992) Case 202452992 · Managing Relations Decision Case ID 202452992 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Oct 2025 Maladministration Raven Housing Trust Limited (202452870) Case 202452870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s complaint. 17 Oct 2025 Maladministration Saffron Housing Trust Limited (202500059) Case 202500059 · ASB/Abuse/Nuisance Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Oct 2025 Maladministration ForHousing Limited (202445978) Case 202445978 · Managing Relations The complaint is about the landlord's handling of: repairs to the roof and gutter and the subsequent damp and mould. … 16 Oct 2025 Maladministration Hexagon Housing Association Limited (202214477) Case 202214477 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for information regarding the materials used on the building. … 16 Oct 2025 Maladministration Hyde Housing Association Limited (202337556) Case 202337556 · Managing Relations Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 16 Oct 2025 Maladministration Hyde Housing Association Limited (202408862) Case 202408862 · Managing Relations Decision Case ID 202408862 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Oct 2025 Maladministration Orbit Housing Association Limited (202413205) Case 202413205 · ASB/Abuse/Nuisance Decision Case ID 202413205 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 15 Oct 2025 Maladministration Abri Group Limited (202425919) Case 202425919 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The removal of a solar panel. Carpet in … 15 Oct 2025 Maladministration Aster Group Limited (202429120) Case 202429120 · Managing Relations Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 … 15 Oct 2025 Maladministration Clarion Housing Association Limited (202413276) Case 202413276 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s concerns … 14 Oct 2025 Maladministration Stonewater Limited (202426493) Case 202426493 · Managing Relations Decision Case ID 202426493 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October … 13 Oct 2025 Maladministration A2Dominion Housing Group Limited (202332741) Case 202332741 · Managing Relations Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 13 Oct 2025 Maladministration Clarion Housing Association Limited (202444890) Case 202444890 · Managing Relations The complaint is about the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s … 13 Oct 2025 Maladministration ForHousing Limited (202435463) Case 202435463 · Managing Relations Decision Case ID 202435463 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 10 Oct 2025 Maladministration Clarion Housing Association Limited (202413104) Case 202413104 · Managing Relations Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 … 10 Oct 2025 Maladministration Clarion Housing Association Limited (202442614) Case 202442614 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s hot water supply. 10 Oct 2025 Maladministration GreenSquareAccord Limited (202312997) Case 202312997 · ASB/Abuse/Nuisance Decision Case ID 202312997 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October … 9 Oct 2025 Maladministration GreenSquareAccord Limited (202428371) Case 202428371 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of a pest infestation. associated complaint. 9 Oct 2025 Maladministration Karibu Community Homes Limited (202345962) Case 202345962 · Financial Decision Case ID 202345962 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date … 9 Oct 2025 Maladministration Moat Homes Limited (202410892) Case 202410892 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also considered … 6 Oct 2025 Maladministration The Guinness Partnership Limited (202329094) Case 202329094 · Information and data management The complaint is about the landlord’s handling of: the resident’s reports of repairs and associated damp and mould. the resident’s … 3 Oct 2025 Maladministration The Guinness Partnership Limited (202453050) Case 202453050 · Managing Relations The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the …