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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 838 of 16,595 decisions matching "group"

Decisions

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12 Jun 2025 Maladministration Places for People Group Limited (202405073) Case 202405073 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 11 Jun 2025 Maladministration Places for People Group Limited (202438388) Case 202438388 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint. 6 Jun 2025 Maladministration Citizen Housing Group Limited (202328004) Case 202328004 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant … 5 Jun 2025 Maladministration Home Group Limited (202428206) Case 202428206 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2025 Maladministration A2Dominion Housing Group Limited (202420939) Case 202420939 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2025 Maladministration A2Dominion Housing Group Limited (202431521) Case 202431521 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the lounge window and patio, as well as its response … 30 May 2025 Maladministration Abri Group Limited (202314457) Case 202314457 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the standard of its repairs. This Service has … 30 May 2025 Maladministration Sovereign Network Group (202336810) Case 202336810 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of reports of: A repair to the wet room pump. Damp and … 27 May 2025 Maladministration Abri Group Limited (202327210) Case 202327210 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the … 23 May 2025 Maladministration Anchor Hanover Group (202301149) Case 202301149 · Financial The complaint is about the landlord’s: Handling of an energy rebate. Complaint handling. 23 May 2025 Maladministration Walsall Housing Group Limited (202417856) Case 202417856 · Old Property Condition categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to fencing, floorboards, … 22 May 2025 Maladministration A2Dominion Housing Group Limited (202228760) Case 202228760 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 21 May 2025 Maladministration Bromford Housing Group Limited (202234462) Case 202234462 · Financial The complaint is about the landlord’s handling of: Repairs to the shower in the property. The resident’s request for compensation … 21 May 2025 Maladministration Jigsaw Homes Group Limited (202322779) Case 202322779 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the bathroom. Toilet repairs. … 21 May 2025 Maladministration One Housing Group Limited (202231890) Case 202231890 · Responsive repairs/activity The complaint is about the landlord’s handling of compensation for the resident’s loss of heating and hot water. 20 May 2025 Maladministration A2Dominion Housing Group Limited (202421085) Case 202421085 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 20 May 2025 Maladministration Jigsaw Homes Group Limited (202234888) Case 202234888 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also … 20 May 2025 Maladministration Places for People Group Limited (202416696) Case 202416696 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 19 May 2025 Maladministration Westward Housing Group Limited (202339011) Case 202339011 · Financial The complaint is about the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments. 15 May 2025 Maladministration A2Dominion Housing Group Limited (202331913) Case 202331913 · Financial The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge … 15 May 2025 Maladministration Bromford Housing Group Limited (202215298) Case 202215298 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns about parking outside her home. the associated complaint. 15 May 2025 Maladministration Sovereign Network Group (202430171) Case 202430171 · Managing Relations The complaint is about the landlord’s responses to the resident’s: reports of a leak through around his living room window … 14 May 2025 Maladministration Jigsaw Homes Group Limited (202420615) Case 202420615 · Responsive repairs/activity The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property. 13 May 2025 Maladministration The Riverside Group Limited (202323637) Case 202323637 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from an … 9 May 2025 Maladministration Places for People Group Limited (202341268) Case 202341268 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. … 9 May 2025 Maladministration Places for People Group Limited (202417838) Case 202417838 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint. 9 May 2025 Maladministration The Riverside Group Limited (202318526) Case 202318526 · Estate Management The complaint is about the landlord’s handling of repairs to the communal gates. The Ombudsman has also considered the landlord’s … 7 May 2025 Maladministration Bromford Housing Group Limited (202223880) Case 202223880 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 6 May 2025 Maladministration Sovereign Network Group (202400099) Case 202400099 · Responsive repairs/activity The complaint is about the landlord’s handling of: Damp and mould. The resident’s complaint. 6 May 2025 Maladministration The Riverside Group Limited (202324423) Case 202324423 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about the conduct of its staff. 6 May 2025 Maladministration The Riverside Group Limited (202403212) Case 202403212 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's concerns about her neighbour’s parking. The Ombudsman has also investigated … 30 Apr 2025 Maladministration Bromford Housing Group Limited (202316639) Case 202316639 · Managing Relations The resident’s complaint is about the landlord’s response to his reports of roof leaks and the associated works. In addition, … 30 Apr 2025 Maladministration One Housing Group Limited (202413150) Case 202413150 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. 30 Apr 2025 Maladministration Places for People Group Limited (202412933) Case 202412933 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs to the windows. Repairs … 30 Apr 2025 Maladministration The Community Housing Group Limited (202426589) Case 202426589 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: Anti-social behaviour (ASB). Its members of staff’s behaviour. … 30 Apr 2025 Maladministration Thirteen Housing Group Limited (202414559) Case 202414559 · Responsive repairs/activity The complaint is about the landlord's handling of reports of damp and mould and the associated repairs. 29 Apr 2025 Maladministration The Riverside Group Limited (202315925) Case 202315925 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of … 29 Apr 2025 Maladministration The Riverside Group Limited (202330237) Case 202330237 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was … 29 Apr 2025 Maladministration Thirteen Housing Group Limited (202234205) Case 202234205 · Managing Relations The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered … 28 Apr 2025 Maladministration Abri Group Limited (202233472) Case 202233472 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of problems with her back garden. The landlord’s handling … 28 Apr 2025 Maladministration Abri Group Limited (202234471) Case 202234471 · Estate Management The complaint is about the landlord's handling of the resident's requests to remove waste from the area surrounding her home. … 28 Apr 2025 Maladministration Bromford Housing Group Limited (202407342) Case 202407342 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 25 Apr 2025 Maladministration Sovereign Network Group (202415159) Case 202415159 · Health and Safety (inc. building safety) The landlord’s response to the resident’s fire safety concerns. We have also considered the landlord’s complaint handling. 22 Apr 2025 Maladministration One Housing Group Limited (202322848) Case 202322848 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and associated repairs. Reports of damp and mould. The … 17 Apr 2025 Maladministration A2Dominion Housing Group Limited (202342384) Case 202342384 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to … 16 Apr 2025 Maladministration Abri Group Limited (202320191) Case 202320191 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of low water pressure. 15 Apr 2025 Maladministration Aster Group Limited (202327863) Case 202327863 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked … 15 Apr 2025 Maladministration Home Group Limited (202426535) Case 202426535 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 14 Apr 2025 Maladministration Aster Group Limited (202321356) Case 202321356 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 14 Apr 2025 Maladministration East Midlands Housing Group Limited (202310530) Case 202310530 · Planned Works The complaint is about: The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports …