Walsall Housing Group Limited (202445292)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Home Group Limited (202405842)
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling.
Sovereign Network Group (202338287)
The complaint is about the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated repairs.
Sovereign Network Group (202444520)
The complaint is about the landlord’s handling of a shower rail repair.
The Riverside Group Limited (202338208)
The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint has also been considered.
Sovereign Network Group (202329702)
The complaint is about the landlord’s response to the resident’s reports of: Defects. Noise nuisance.
The Riverside Group Limited (202337061)
The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated complaint.
Home Group Limited (202441523)
The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot water and roof leaks. We have also considered the landlord’s complaint handling.
Sovereign Network Group (202449999)
The complaint is about the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. Insulation works at the property. We have also considered the landlord’s complaint handling.
Sovereign Network Group (202343694)
The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the landlord’s complaints handling.
A2Dominion Housing Group Limited (202450029)
The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge queries.
Places for People Group Limited (202328891)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the associated complaint.
The Riverside Group Limited (202416907)
The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in the property. The conflicting advice by its contractors regarding the safety of the stairlift.
Jigsaw Homes Group Limited (202345927)
The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water at the property.
A2Dominion Housing Group Limited (202314196)
The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.
Futures Housing Group Limited (202424095)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Platform Housing Group Limited (202415962)
The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.
A2Dominion Housing Group Limited (202435432)
The complaint is about the landlord’s handling of the resident's reports of dampness at the property.
Sovereign Network Group (202449233)
The complaint is about the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into the electrics.
Home Group Limited (202506547)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
One Housing Group Limited (202422327)
The complaint is about the landlord’s handling of reports of a blocked kitchen sink.
One Housing Group Limited (202444755)
The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Group (202327877)
This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202445847)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.
Citizen Housing Group Limited (202344488)
The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in her home.
Home Group Limited (202346602)
The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Orbit Group Limited (202409476)
The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.
Sovereign Network Group (202347376)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property.
Abri Group Limited (202447225)
The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered the landlord’s complaint handling.
One Housing Group Limited (202344562)
The complaint is about the landlord’s handling of the resident’s annual gas safety check.
Sovereign Network Group (202324281)
The complaint is about the landlord’s decision to send a legal letter to the resident. We have also considered the landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202320456)
The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns about the suitability of the property.
A2Dominion Housing Group Limited (202434551)
The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s complaint handling.
Bernicia Group (202422631)
The complaint is about the landlord's handling of the resident's reports of repairs to her front and back doors and windows.
The Riverside Group Limited (202347969)
The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint.
A2Dominion Housing Group Limited (202447121)
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.
One Housing Group Limited (202444402)
The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202448602)
The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour (ASB).
East Midlands Housing Group Limited (202419092)
The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.
One Housing Group Limited (202431505)
The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Orbit Group Limited (202324575)
The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation.
Your Housing Group Limited (202414685)
The complaint is about the landlord’s handling of the resident’s concerns about: Water ingress affecting the condition of the property and repairs required. Additional fence repairs. We have also investigated the landlord’s complaint handling.
East Midlands Housing Group Limited (202434304)
The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of boiler faults. A flood in the living room. Leaks under the kitchen sink. Gutter repairs. We have also investigated the landlord’s complaint handling.
Places for People Group Limited (202438823)
The complaint is about the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman will also consider the landlord’s complaint handling.
Sovereign Network Group (202335064)
The complaint is about the landlord’s handling of replacement kitchen flooring. We have also considered the landlord’s handling of the associated complaint.
Sovereign Network Group (202442392)
REPORT COMPLAINT 202442392 Sovereign Network Group 29 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Acis Group Limited (202331973)
The complaint is about the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
The Riverside Group Limited (202448613)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of her property. Associated complaint.
One Housing Group Limited (202425837)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the bathroom ceiling.
Orbit Group Limited (202419704)
The complaint is about the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary move.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)