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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

Most recent first
27 Aug 2025 Maladministration Manchester City Council (202412846) Case 202412846 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of: repairs to the kitchen. damp and associated repairs … 26 Aug 2025 Maladministration Birmingham City Council (202404739) Case 202404739 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the wet room flooring. The Ombudsman has also considered the … 26 Aug 2025 Maladministration Canterbury City Council (202348393) Case 202348393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation … 26 Aug 2025 Maladministration Kingston upon Hull City Council (202451024) Case 202451024 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs. 26 Aug 2025 Maladministration Norwich City Council (202440031) Case 202440031 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of damage to possessions. 26 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202328136) Case 202328136 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked … 26 Aug 2025 Maladministration St Albans City and District Council (202418681) Case 202418681 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also … 21 Aug 2025 Maladministration Derby City Council (202424232) Case 202424232 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint. 21 Aug 2025 Maladministration Southwark Council (202348534) Case 202348534 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had … 20 Aug 2025 Maladministration Basildon Borough Council (202412377) Case 202412377 · Local Authority / ALMO or TMO The complaint is regarding the landlord’s handling of repairs to the guttering. 20 Aug 2025 Maladministration Lewes District Council (202439550) Case 202439550 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint … 20 Aug 2025 Maladministration St Albans City and District Council (202439371) Case 202439371 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp … 19 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202333393) Case 202333393 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s … 18 Aug 2025 Maladministration Kingston upon Hull City Council (202422677) Case 202422677 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at … 18 Aug 2025 Maladministration Oxford City Council (202325520) Case 202325520 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to rendering. The landlord’s complaint handling. 15 Aug 2025 Maladministration Arun District Council (202449303) Case 202449303 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s … 15 Aug 2025 Maladministration Gateshead Metropolitan Borough Council (202328159) Case 202328159 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and subsequent repairs. The associated … 14 Aug 2025 Maladministration South Derbyshire District Council (202347884) Case 202347884 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below. 12 Aug 2025 Maladministration Oadby and Wigston Borough Council (202419658) Case 202419658 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to … 11 Aug 2025 Maladministration Kirklees Metropolitan Borough Council (202302163) Case 202302163 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 8 Aug 2025 Maladministration Basildon Borough Council (202313913) Case 202313913 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s … 8 Aug 2025 Maladministration Charnwood Borough Council (202446541) Case 202446541 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. 5 Aug 2025 Maladministration Birmingham City Council (202433722) Case 202433722 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint. 5 Aug 2025 Maladministration East Devon District Council (202324234) Case 202324234 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint … 4 Aug 2025 Maladministration Southwark Council (202326930) Case 202326930 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak from a flat above and the … 31 Jul 2025 Maladministration Birmingham City Council (202427327) Case 202427327 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. … 31 Jul 2025 Maladministration East Devon District Council (202438735) Case 202438735 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related … 31 Jul 2025 Maladministration Haringey London Borough Council (202329921) Case 202329921 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint. 31 Jul 2025 Maladministration Kirklees Metropolitan Borough Council (202346122) Case 202346122 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour. 31 Jul 2025 Maladministration London Borough of Camden Council (202339530) Case 202339530 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We … 31 Jul 2025 Maladministration Nottingham City Council (202314213) Case 202314213 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the kitchen as the … 31 Jul 2025 Maladministration Nottingham City Council (202431372) Case 202431372 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks into the property and associated repairs. 31 Jul 2025 Maladministration Southwark Council (202441646) Case 202441646 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of reoccurring damp and mould in the property. The … 30 Jul 2025 Maladministration Adur District Council (202407076) Case 202407076 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Overloaded bins and fly tipping. Items left in … 30 Jul 2025 Maladministration Birmingham City Council (202420180) Case 202420180 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the resident’s reports of disrepair to the bathroom. complaint handling. 30 Jul 2025 Maladministration Bristol City Council (202431904) Case 202431904 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bedroom and associated … 30 Jul 2025 Maladministration Haringey London Borough Council (202442926) Case 202442926 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a … 30 Jul 2025 Maladministration Harlow District Council (202432277) Case 202432277 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp … 30 Jul 2025 Maladministration London Borough of Camden Council (202419803) Case 202419803 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into … 30 Jul 2025 Maladministration London Borough of Camden Council (202430722) Case 202430722 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: A bathroom window repair. The associated complaint. 29 Jul 2025 Maladministration Thurrock Council (202417686) Case 202417686 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour. 25 Jul 2025 Maladministration East Riding of Yorkshire Council (202413545) Case 202413545 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 25 Jul 2025 Maladministration Norwich City Council (202225439) Case 202225439 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in … 25 Jul 2025 Maladministration Somerset Council (202433641) Case 202433641 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered … 25 Jul 2025 Maladministration Southwark Council (202330730) Case 202330730 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman … 24 Jul 2025 Maladministration Epping Forest District Council (202444384) Case 202444384 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould in the property. 24 Jul 2025 Maladministration Southwark Council (202431570) Case 202431570 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s housing transfer request. the resident’s reports of damp, mould and … 23 Jul 2025 Maladministration Newcastle City Council (202408433) Case 202408433 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint … 23 Jul 2025 Maladministration Sandwell Metropolitan Borough Council (202440270) Case 202440270 · Local Authority / ALMO or TMO The complaint is about: 22 Jul 2025 Maladministration East Devon District Council (202434674) Case 202434674 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has …