Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202331555 Decision type Investigation Landlord Clarion Landlord type Housing Association Occupancy Secure tenancy Date 16 March 2026 Background The resident became the tenant of her property through a mutual exchange on […]
Decision Case ID 202340712 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident lives in a second floor flat and […]
Decision Case ID 202529711 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident raised a formal complaint with the landlord about […]
Decision Case ID 202342459 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported a leak affecting her bathroom around January 2023. […]
Decision Case ID 202504846 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported that the heating was not working […]
Decision Case ID 202446682 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported leaks to her windows and front door. While […]
Decision Case ID 202307004 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 12 March 2026 Background The resident lives on the fourth floor of a block […]
Decision Case ID 202407211 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident lives in first floor flat. The landlord’s records state […]
Decision Case ID 202426546 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 March 2026 Background The resident bought a new-build flat in February 2024. The building […]
Decision Case ID 202345595 Decision type Investigation Landlord Cobalt Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 March 2026 Background The resident has reported guttering, drainpipe, and chimney breast repairs to […]
Decision Case ID 202404257 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a first floor flat. In June 2021 […]
Decision Case ID 202329123 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 11 March 2026 Background The property is a flat in a block on an estate. In […]
Decision Case ID 202325048 Decision type Investigation Member Greenhill Housing Association Member type Housing Association Occupancy Applicant Date 10 March 2026 Background The complaint relates to a prospective housing application with a Private Registered Provider […]
Decision Case ID 202329144 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 March 2026 Background The resident reported to the landlord that the streetlights serving the […]
Decision Case ID 202512162 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The property is a flat on the 2nd floor of […]
Decision Case ID 202302274 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident lives in a 2 bedroom flat. She has […]
Decision Case ID 202525292 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 March 2026 Background The resident lives in a ground floor flat […]
Decision Case ID 202521501 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident lives with her 9-year-old daughter in a 2-bedroom […]
Decision Case ID 202423504 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background Between November 2022 and April 2023 the landlord […]
Decision Case ID 202401172 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident reported damp and mouldto the landlord on […]
Decision Case ID 202333693 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 March 2026 Background The resident lives in a home with an enclosed […]
Decision Case ID 202528879 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 4 March 2026 Background The resident is lead complainant for a group who of […]
Decision Case ID 202515545 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 2 March 2026 Background The resident said she experienced flooding at the property over several years. […]
Decision Case ID 202313958 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background On 9 October 2022 the resident told the […]
Decision Case ID 202332025 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives with her partner in a 2-bedroom terrace house. […]
Decision Case ID 202528890 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background Following a leak at the property, the resident was without hot […]
Decision Case ID 202452495 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 February 2026 Background The resident signed the tenancy for the property in […]
Decision Case ID 202214261 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident complained to the landlord about its handling of her […]
Decision Case ID 202433447 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The leaseholder complained to the landlord about the way it handled repairs […]
Decision Case ID 202523916 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in this property with her young daughter who […]
Decision Case ID 202334235 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives with mental health vulnerabilities. Her husband is her […]
Decision Case ID 202307883 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The resident owns and lives in an apartment within a block. The landlord is […]
Decision Case ID 202402424 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident raised a complaint with the landlord on 21 December […]
Decision Case ID 202328635 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background There was a fire at the resident’s home. She raised […]
Decision Case ID 202344221 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The lease requires the landlord to arrange buildings insurance and […]
Decision Case ID 202423275 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Leaseholder Date 26 January 2026 Background The resident lives in a ground floor flat in a 2-storey block. She […]
Decision Case ID 202321218 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident successfully bid on a property that was advertised with […]
Decision Case ID 202520789 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident’s daughter told the landlord there was damp and mould in […]
Decision Case ID 202406088 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date 26 February 2026 Background The resident owns and lives in an apartment within a block. […]
Decision Case ID 202521908 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The resident lives in a second floor flat. In […]
Decision Case ID 202448219 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 February 2026 Background The resident lives in a block of flats. He […]
Decision Case ID 202518039 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a flat. She reported damp and mould to […]
Decision Case ID 202319637 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The reported issues in her property, including cold coming through the […]
Decision Case ID 202509357 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident complained that birds had returned to nest on […]
10Decision Case ID 202519749 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 February 2026 Background The resident lives in a 3-bedroom ground floor […]
Decision Case ID 202522963 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident and her daughter have underlying health issues. […]
Decision Case ID 202405777 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 February 2026 Background Prior to completing the purchase of the property, which was a new-build property, […]
Decision Case ID 202323989 Decision type Investigation Landlord The Extracare Charitable Trust Landlord type Housing Association Occupancy Shared Ownership Date 25 February 2026 Background The resident moved to the property in a retirement village […]
Decision Case ID 202517937 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident has lived in the property, a 2-bedroom […]
Decision Case ID 202338664 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives with his partner and 2 children. […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |