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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "London & Quadrant Housing Trust (L&Q)" × Outcome: Maladministration ×

Showing 212 of 18,103 decisions matching "London & Quadrant Housing Trust (L&Q)"

Decisions

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London & Quadrant Housing Trust (L&Q) (202128192)

27 Apr 2023 Case 202128192 Maladministration Estate Management

The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking.

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London & Quadrant Housing Trust (L&Q) (202206262)

26 Apr 2023 Case 202206262 Maladministration ASB/Abuse/Nuisance

The complaint is about: The handling of the resident’s request to be rehoused. The handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202114179)

25 Apr 2023 Case 202114179 Maladministration Managing Relations

This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling.

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London & Quadrant Housing Trust (L&Q) (202116921)

14 Apr 2023 Case 202116921 Maladministration Managing Relations

The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The landlord’s response to the resident’s reports about repairs to the kitchen at the property; The landlord’s response to the resident’s reports about the external back door at the property; The …

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London & Quadrant Housing Trust (L&Q) (202122675)

13 Apr 2023 Case 202122675 Maladministration Managing Relations

The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the front door at the property. Response to the resident’s reports of repairs required to the boiler. Complaint handling.

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London & Quadrant Housing Trust (L&Q) (202127907)

13 Apr 2023 Case 202127907 Maladministration Managing Relations

The complaint is about: The landlord’s handling of bathroom and kitchen repairs in the property. The landlord’s handling of the associated complaint.

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London & Quadrant Housing Trust (L&Q) (201914143)

31 Mar 2023 Case 201914143 Maladministration Managing Relations

This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling.

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London & Quadrant Housing Trust (L&Q) (202126008)

31 Mar 2023 Case 202126008 Maladministration Managing Relations

The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and rotten frames; Handling of the subsequent complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202127272)

31 Mar 2023 Case 202127272 Maladministration Estate Management

This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint.

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London & Quadrant Housing Trust (L&Q) (202207761)

31 Mar 2023 Case 202207761 Maladministration Managing Relations

This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202212263)

29 Mar 2023 Case 202212263 Maladministration Managing Relations

The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202102186)

22 Nov 2021 Case 202102186 Maladministration Financial

This complaint is about: The level of a service charge, following the time taken to set up a service charge account. The redress offered to the resident, following a complaint about the time taken to set up the service charge account.

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Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)