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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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26 Jan 2022 Maladministration NSAH (Alliance Homes) Limited (202108062) Case 202108062 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s … 21 Jan 2022 Maladministration Leeds and Yorkshire Housing Association Limited (202100378) Case 202100378 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from her neighbour and their … 19 Jan 2022 Maladministration Thames Valley Housing Association Limited (202111793) Case 202111793 · Moving/Buying/Selling Home The complaint refers to the resident’s concern about the length of time it took the landlord to update its records … 18 Jan 2022 Maladministration Orbit Group Limited (202005473) Case 202005473 · Managing Relations This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in … 14 Jan 2022 Maladministration Metropolitan Housing Trust Limited (202015484) Case 202015484 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system. 14 Jan 2022 Maladministration Shepherds Bush Housing Association Limited (202107108) Case 202107108 · Managing Relations The complaint refers to the landlord’s handling of: The resident’s reports of a blocked drain and his request for compensation. … 12 Jan 2022 Maladministration Clarion Housing Association Limited (202016776) Case 202016776 · Old Property Condition migrated-2025 The landlord's handling of repairs to fix a leak in the property and subsequent reports of damage. 12 Jan 2022 Maladministration Orbit Group Limited (202004678) Case 202004678 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling. 8 Jan 2022 Maladministration Wandle Housing Association Limited (201911000) Case 201911000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from his neighbour. The associated … 7 Jan 2022 Maladministration Catalyst Housing Limited (202003824) Case 202003824 · Estate Management This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces. 31 Dec 2021 Maladministration Network Homes Limited (202013273) Case 202013273 · Managing Relations The complaint is regarding: The landlord’s management of, and communication around, cyclical works and associated maintenance and repair. The landlord’s … 23 Dec 2021 Maladministration Midland Heart Limited (202015754) Case 202015754 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) in 2020. 22 Dec 2021 Maladministration Metropolitan Housing Trust Limited (202015534) Case 202015534 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application. 22 Dec 2021 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202101157) Case 202101157 · Moving/Buying/Selling Home This complaint is about how the landlord handled the resident's request that it dispense with the requirement to repay the … 22 Dec 2021 Maladministration Poplar Housing And Regeneration Community Association Limited (202100940) Case 202100940 · Managing Relations The complaint is about the landlord’s handling of works required at the property, specifically, the resident is dissatisfied with delay … 20 Dec 2021 Maladministration One Housing Group Limited (202100246) Case 202100246 · Estate Management The complaint is about the landlord’s handling of the resident’s report of a repair to the communal bike store door. 17 Dec 2021 Maladministration Hexagon Housing Association Limited (202101844) Case 202101844 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a water leak from the property above. 16 Dec 2021 Maladministration Calico Homes Limited (202009798) Case 202009798 · Financial The complaint is about the landlord’s response to the resident’s reports about the rent arrears that accrued whilst in occupation … 16 Dec 2021 Maladministration Clarion Housing Association Limited (202107827) Case 202107827 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed … 16 Dec 2021 Maladministration Network Homes Limited (202010498) Case 202010498 · Estate Management The resident complains about how the landlord handled her reports of repairs needed to the communal hallway outside the property … 15 Dec 2021 Maladministration Hyde Housing Association Limited (202103219) Case 202103219 · Managing Relations The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. … 14 Dec 2021 Maladministration Southern Housing Group Limited (202015874) Case 202015874 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports of ASB, in particular with regards to the use … 9 Dec 2021 Maladministration Vivid Housing Limited (202010013) Case 202010013 · Old Property Condition migrated-2025 The resident complains about how the landlord responded to her reports of damp and mould in the property. 8 Dec 2021 Maladministration Southern Housing Group Limited (202009095) Case 202009095 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to investigate and resolve the resident’s reports of: Dog fouling by tenant A. … 30 Nov 2021 Maladministration Onward Homes Limited (202014307) Case 202014307 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. 30 Nov 2021 Maladministration Shepherds Bush Housing Association Limited (202004086) Case 202004086 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to various repairs at the property. 26 Nov 2021 Maladministration Catalyst Housing Limited (202011651) Case 202011651 · Moving/Buying/Selling Home The complaint is about the landlord's response to the residents’ reports of delays in the staircasing process. 26 Nov 2021 Maladministration Guinness Housing Association Limited (202109934) Case 202109934 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). 25 Nov 2021 Maladministration Trent & Dove Housing Limited (202004506) Case 202004506 · ASB/Abuse/Nuisance The resident has complained about the landlord's handling of his reports of anti-social behaviour (ASB). 25 Nov 2021 Maladministration Wandle Housing Association Limited (201916149) Case 201916149 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of damp and mould in her bathroom, in relation … 23 Nov 2021 Maladministration Onward Homes Limited (202100742) Case 202100742 · Managing Relations The resident’s complaint is about: How the landlord handled repairs to the windows in a leasehold property from 2020 onwards. … 23 Nov 2021 Maladministration Paragon Asra Housing Limited (202002651) Case 202002651 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: excessive noise coming from his neighbour’s property; excessive … 19 Nov 2021 Maladministration Metropolitan Housing Trust Limited (202014430) Case 202014430 · Estate Management The resident’s complaint concerns: The landlord's response about the standard of cleaning and ground maintenance in the communal areas. The … 19 Nov 2021 Maladministration Tuntum Housing Association Limited (202005850) Case 202005850 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) including noise and nuisance and … 18 Nov 2021 Maladministration One Vision Housing Limited (202100235) Case 202100235 · Estate Management The complaint is regarding the landlord’s response to the resident’s request for additional works following the installation of a new … 18 Nov 2021 Maladministration Paragon Asra Housing Limited (202105462) Case 202105462 · Financial The complaint refers to: The landlord’s administration of the resident’s rent account. 17 Nov 2021 Maladministration Southern Housing Group Limited (202106187) Case 202106187 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs in the resident’s property, in particular who is responsible for progressing … 17 Nov 2021 Maladministration The Guinness Partnership Limited (202108476) Case 202108476 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced. 10 Nov 2021 Maladministration The Guinness Partnership Limited (202102353) Case 202102353 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of redecoration work to the resident’s hallway. 8 Nov 2021 Maladministration Onward Homes Limited (201915422) Case 201915422 · Managing Relations The complaint is about the landlord’s: response to the leaseholder’s reports of water ingress from the roof of his two … 8 Nov 2021 Maladministration Torus62 Limited (202015133) Case 202015133 · Financial The complaint is about the landlord erroneously sending letters of tenancy breach and demand for payment in respect of water … 5 Nov 2021 Maladministration Thrive Homes Limited (202102346) Case 202102346 · Estate Management The complaint refers to: The landlord’s handling of the resident’s concerns about the location of the bin storage area, the … 4 Nov 2021 Maladministration Sovereign Housing Association Limited (202106885) Case 202106885 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of soundproofing to the resident’s home. 28 Oct 2021 Maladministration Clarion Housing Association Limited (202016236) Case 202016236 · Estate Management The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the … 27 Oct 2021 Maladministration Midland Heart Limited (202002627) Case 202002627 · Managing Relations The resident complained about the landlord’s: Handling of his stay in its supported living accommodation. Response to his complaint and … 26 Oct 2021 Maladministration Clarion Housing Association Limited (202015630) Case 202015630 · Managing Relations This complaint is about the landlord’s: Handling of repairs to the resident’s specialist disabled toilet. Complaint handling. 22 Oct 2021 Maladministration Stonewater Limited (202000534) Case 202000534 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 22 Oct 2021 Maladministration Yorkshire Housing Limited (202016536) Case 202016536 · Financial The complaint is about the landlord’s: Response to the resident’s service charge enquiries. Complaints handling. 20 Oct 2021 Maladministration Sovereign Living Limited (202102355) Case 202102355 · Managing Relations The complaint concerns the landlord’s handling of: repairs required to the garden wall of the resident’s property. The formal complaint … 19 Oct 2021 Maladministration Whitefriars Housing Group Limited (202004594) Case 202004594 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property. the resident’s …