One Housing Group Limited (202123092)
The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
One Housing Group Limited (202203260)
The complaint is about the landlord’s handling of the resident’s reports of repair issues to the bin chute.
Cornwall Housing Limited (202104789)
The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s request for compensation. The landlord’s handling of the resident’s complaint.
Inquilab Housing Association Limited (202105939)
The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. Complaint handling.
Richmond Housing Partnership Limited (202203469)
The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint.
Clarion Housing Association Limited (202114359)
This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related remedial works.
ForHousing Limited (202203565)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Hyde Housing Association Limited (202128018)
The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The Riverside Group Limited (202204382)
The complaint is about the landlord’s handling of the resident’s reports of a leak at the property.
Bromsgrove District Housing Trust Limited (202126525)
The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint.
Wandle Housing Association Limited (202125432)
The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling.
Cross Keys Homes Limited (202115873)
The complaint is about the landlord’s response to a request for stronger water pressure to the resident’s shower.
Hyde Housing Association Limited (202012374)
The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by damp and mould, and the running costs of ventilation equipment.
Walsall Housing Group Limited (202127405)
The complaint is about the landlord’s handling of the resident’s reports of boiler repair issues.
Walsall Housing Group Limited (202125063)
REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Onward Homes Limited (202120809)
The complaint is about the landlord’s handling of: The resident’s Right to Buy (RTB) application. The associated complaint.
Poplar Housing And Regeneration Community Association Limited (202016666)
The complaint is about the landlord’s: Handling of the resident’s request for CCTV footage, following damage to his vehicle, and his subsequent request for compensation. Complaint handling.
Sovereign Housing Association Limited (202003454)
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint.
A2Dominion Housing Group Limited (202013653)
The complaint is about: The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint at stage two.
Sanctuary Affordable Housing Limited (202126574)
The complaint is about the landlord’s handling of repairs to the communal fire panel.
Clarion Housing Association Limited (202111638)
This complaint is about the landlord’s response to the resident’s request to install motorised blinds to the outside of the property.
The Guinness Partnership Limited (202110442)
The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint.
GreenSquareAccord Limited (202126969)
The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent repairs.
Hyde Housing Association Limited (202105372)
The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The landlord’s associated complaint handling.
A2Dominion Housing Group Limited (202127034)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Manningham Housing Association Limited (202118694)
The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns about pests and repairs. The landlord’s complaint handling.
Nottingham City Homes Registered Provider Limited (202200729)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof tiles. The associated complaint.
Home Group Limited (202015188)
This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling.
Chelmer Housing Partnership Limited (202113954)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB) and noise nuisance. The complaint is also about the associated complaints handling.
A2Dominion Housing Group Limited (202126092)
The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s handling of the associated complaint.
Salix Homes Limited (202119049)
The complaint is about the landlord’s response to the resident’s request to replace the fencing at her property.
Hyde Housing Association Limited (202103910)
This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the related complaint.
Trafford Housing Trust Limited (202100386)
This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s response to the resident’s requests for reasonable adjustments whilst waiting for Disabled Facilities Grant (DFG) funded adaptations to be carried out by the Council. The landlord’s response to the resident’s …
A2Dominion Housing Group Limited (202110737)
The complaint is about the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling.
Aster Group Limited (202112898)
The complaint is about: - The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s concerns about grounds maintenance carried out on her estate. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202114070)
The complaint is about the landlords handling of the residents reports of a moth infestation in the property.
Thames Valley Housing Association Limited (201906959)
The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response to the resident’s reports of damage caused to her property and personal belongings by contractors. The landlord’s response to the resident’s request for pest control measures. The landlord’s complaint handling.
Warwickshire Rural Housing Association Limited (202120658)
The complaint is about the landlord’s handling of the resident’s boiler repairs and its offer of compensation for this.
The Riverside Group Limited (202110871)
The complaint is about: The landlord’s attempts to access the resident’s property to carry out an inspection. The landlord’s handling of the complaint.
Torus62 Limited (202103586)
The complaint is about the landlord’s response to the resident’s: Enquiries about his service charge account. Concerns about the quality of maintenance work the landlord had completed to his building.
Clarion Housing Association Limited (202105519)
This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging point.
Network Homes Limited (202125240)
The complaint is about the landlord’s handling of the resident’s concerns about the condition, safety and security of her garden when she moved into her property.
Onward Homes Limited (202107346)
The complaint is about: The landlord’s response to the resident’s report of potholes in the communal carpark. The landlord’s complaint handling.
Habinteg Housing Association Limited (202012489)
The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. The associated complaint.
The Riverside Group Limited (202113445)
The complaint is about the landlord’s handling of the resident’s request for the replacement of a chain-link fence in the property.
Broadland Housing Association Limited (202101362)
The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response to the resident’s reports of ASB between December 2017 and December 2019. a lack of clarity relating to the property’s boundaries. the Community Trigger review meeting, the decision that was …
A2Dominion Housing Group Limited (202111942)
The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. The landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202106094)
The complaint is about the landlord’s: Response to the resident’s reports about the condition of the windows at the property. Complaints handling.
Vivid Housing Limited (202124450)
The complaint is about the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property.
The Guinness Partnership Limited (202124928)
The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)