Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

Most recent first
31 Jan 2025 Maladministration Royal Borough Of Greenwich (202319710) Case 202319710 · Old Estate Management categories The complaint is about the landlord’s handling of the residents reports of: Repairs to his windows and doors. Repairs to … 31 Jan 2025 Maladministration Sovereign Network Homes (202328601) Case 202328601 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a leak from the balcony above. The resident’s … 31 Jan 2025 Maladministration Stonewater Limited (202403118) Case 202403118 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould and her request for compensation. 31 Jan 2025 Maladministration Tandridge District Council (202310711) Case 202310711 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for permission to remove a bathroom cupboard in his … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202347387) Case 202347387 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports that repairs were needed to his roof and that … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202402432) Case 202402432 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Pests in the loft. Damp and mould. The … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202410678) Case 202410678 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. The temporary alternative accommodation. 31 Jan 2025 Maladministration The Riverside Group Limited (202322978) Case 202322978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports about sinking floors in the resident’s property. Reports about sinking paving … 31 Jan 2025 Maladministration Town and Country Housing (202333895) Case 202333895 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Water ingress, the associated damp, and damp repairs. … 31 Jan 2025 Maladministration Westward Housing Group Limited (202348084) Case 202348084 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation. 30 Jan 2025 Maladministration Aster Group Limited (202421702) Case 202421702 · Old Estate Management categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) by a neighbour. Repairs to … 30 Jan 2025 Maladministration Broxtowe Borough Council (202408760) Case 202408760 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould. 30 Jan 2025 Maladministration Camden Council (202417239) Case 202417239 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of damp and mould. The Ombudsman … 30 Jan 2025 Maladministration Gateshead Metropolitan Borough Council (202222194) Case 202222194 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: Roof repairs. Damp and mould. Electrical repairs. 30 Jan 2025 Maladministration Havering Council (202220864) Case 202220864 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange. The Ombudsman has also considered the landlord’s complaint … 30 Jan 2025 Maladministration Lambeth Council (202346141) Case 202346141 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repair. Complaint handling. 30 Jan 2025 Maladministration London Borough of Lambeth (202308316) Case 202308316 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of, and response to, the resident’s reports of anti-social behaviour (ASB), and her … 30 Jan 2025 Maladministration London Borough of Lambeth (202400048) Case 202400048 · Old Complaints Handling categories The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the … 30 Jan 2025 Maladministration London & Quadrant Housing Trust (202314064) Case 202314064 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of water ingress and the subsequent repairs. Formal complaint. 30 Jan 2025 Maladministration London & Quadrant Housing Trust (202403494) Case 202403494 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of leaks and subsequent damp and mould. the associated … 30 Jan 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202315214) Case 202315214 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a water leak from balcony joints. 30 Jan 2025 Maladministration Norwich City Council (202315609) Case 202315609 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould reports. The resident’s complaint. 30 Jan 2025 Maladministration Origin Housing Limited (202321037) Case 202321037 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the windows, front door, and damp and mould in the … 30 Jan 2025 Maladministration Peabody Trust (202317769) Case 202317769 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. … 30 Jan 2025 Maladministration Richmond Housing Partnership Limited (202311681) Case 202311681 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about the property condition when let and multiple outstanding repairs. … 30 Jan 2025 Maladministration Richmond Housing Partnership Limited (202405659) Case 202405659 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report of mould in the property. The Ombudsman has also … 30 Jan 2025 Maladministration Royal Borough Of Greenwich (202314199) Case 202314199 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also … 30 Jan 2025 Maladministration Southern Housing (202225108) Case 202225108 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also investigated the … 30 Jan 2025 Maladministration Southwark Council (202304415) Case 202304415 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of a leak from the toilet. Concerns about staff … 30 Jan 2025 Maladministration Sovereign Network Group (202407321) Case 202407321 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The … 30 Jan 2025 Maladministration Stonewater Limited (202305000) Case 202305000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour to include reports of: The presence of rats, … 30 Jan 2025 Maladministration Stonewater Limited (202322828) Case 202322828 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the neighbouring property causing damage … 30 Jan 2025 Maladministration Town and Country Housing (202337583) Case 202337583 · Old Complaints Handling categories The complaint is about the landlord’s response to damp and mould in the property. The Ombudsman has also taken the … 30 Jan 2025 Maladministration Wandle Housing Association Limited (202217253) Case 202217253 · Information and data management The complaint is about the landlord’s: Response to the resident’s report that she could not close her balcony door. Response … 30 Jan 2025 Maladministration Wandle Housing Association Limited (202321753) Case 202321753 · Information and data management The resident has complained about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman … 29 Jan 2025 Maladministration A2Dominion Housing Group Limited (202413921) Case 202413921 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs. 29 Jan 2025 Maladministration Brighton and Hove City Council (202307465) Case 202307465 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of multiple leaks resulting in damage to the property. … 29 Jan 2025 Maladministration Chelmer Housing Partnership Limited (202307215) Case 202307215 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) including dumping of rubbish by … 29 Jan 2025 Maladministration Haringey London Borough Council (202233543) Case 202233543 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had … 29 Jan 2025 Maladministration Hyde Housing Association Limited (202417483) Case 202417483 · Old Estate Management categories The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s report of repairs within her … 29 Jan 2025 Maladministration London Borough of Newham (202301675) Case 202301675 · Old Complaints Handling categories The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a … 29 Jan 2025 Maladministration Mid Suffolk District Council (202338776) Case 202338776 · Old Complaints Handling categories REPORT COMPLAINT 202338776 Mid Suffolk District Council 29 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2025 Maladministration Notting Hill Genesis (202332671) Case 202332671 · Financial The complaint is about the landlord’s decision to issue the resident with a Notice of Seeking Possession (NoSP) and its … 29 Jan 2025 Maladministration Royal Borough Of Greenwich (202338787) Case 202338787 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 29 Jan 2025 Maladministration Southern Housing (202311483) Case 202311483 · Old Complaints Handling categories The complaint is about: The time taken for the landlord to replace the resident’s front door. The landlord’s complaint handling. 29 Jan 2025 Maladministration Southern Housing (202312602) Case 202312602 · Old Complaints Handling categories The complaint is about the resident’s reports of: Water overflowing from the building’s roof. Poor quality repairs completed in communal … 28 Jan 2025 Maladministration Home Group Limited (202319542) Case 202319542 · Old Complaints Handling categories The resident has complained about: The landlord’s response to the sewage leak from her bathroom. The landlord’s response to her … 28 Jan 2025 Maladministration Lewes District Council (202329611) Case 202329611 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated … 28 Jan 2025 Maladministration London Borough of Croydon (202303078) Case 202303078 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). signup to a property. management … 28 Jan 2025 Maladministration London Borough of Lewisham (202322044) Case 202322044 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to reports of damp and mould. Complaints handling.