Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" × Outcome: Maladministration ×

Showing 2,594 of 16,595 decisions matching "limited"

Decisions

Most recent first
31 Mar 2022 Maladministration A2Dominion Housing Group Limited (202009687) Case 202009687 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the … 31 Mar 2022 Maladministration Hyde Housing Association Limited (202016195) Case 202016195 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint handling. 31 Mar 2022 Maladministration LiveWest Homes Limited (202100646) Case 202100646 · Financial The complaint is about the landlord’s decision to recharge the resident for the repair works following the end of the … 31 Mar 2022 Maladministration Richmond Housing Partnership Limited (202016229) Case 202016229 · Information and data management The complaints are about the landlord’s: response to concerns that were raised about by the resident about how she had … 30 Mar 2022 Maladministration Places for People Group Limited (202107651) Case 202107651 · Managing Relations The complaint is about: The landlord's response to reports about its staff member’s conduct towards the resident. The landlord’s complaint … 29 Mar 2022 Maladministration One Housing Group Limited (202014714) Case 202014714 · Financial The complaint is about the landlord’s: response to the resident’s request for information relating to the service charge accounts. communication … 29 Mar 2022 Maladministration Orbit Housing Association Limited (201909362) Case 201909362 · Managing Relations The resident has complained about the landlord’s handling of her reports of damp and mould within her property and the … 29 Mar 2022 Maladministration Rochdale Boroughwide Housing Limited (202017037) Case 202017037 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB) by a neighbour. 25 Mar 2022 Maladministration Metropolitan Housing Trust Limited (202106201) Case 202106201 · Managing Relations The complaint is about the landlord’s handling of: Refurbishment works to the resident’s kitchen and alterations to the bathroom. The … 24 Mar 2022 Maladministration Gateway Housing Association Limited (202114470) Case 202114470 · Financial The complaint is about: The landlord’s administration of the resident’s service charge. The landlord’s complaints handling. 23 Mar 2022 Maladministration Longhurst Group Limited (202105677) Case 202105677 · Managing Relations The complaint is about: The level of compensation offered by the landlord in respect of its acknowledged failings in responding … 23 Mar 2022 Maladministration Longhurst Group Limited (202112155) Case 202112155 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a pest infestation, and the repairs required to … 21 Mar 2022 Maladministration Brockley Tenants Co-operative Limited (202102834) Case 202102834 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102834 Brockley Tenants Co-operative Limited 21 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Mar 2022 Maladministration Clarion Housing Association Limited (202105446) Case 202105446 · Financial This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling … 17 Mar 2022 Maladministration Metropolitan Housing Trust Limited (202009265) Case 202009265 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s request for an EWS1 form. 16 Mar 2022 Maladministration Catalyst Housing Limited (202105781) Case 202105781 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s concerns surrounding the inspection and replacement of an extractor fan … 15 Mar 2022 Maladministration Sovereign Housing Association Limited (202011600) Case 202011600 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in … 14 Mar 2022 Maladministration Salix Homes Limited (202109487) Case 202109487 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the conduct of an operative who had attended … 14 Mar 2022 Maladministration Southern Housing Group Limited (202008950) Case 202008950 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s … 11 Mar 2022 Maladministration Onward Homes Limited (202102755) Case 202102755 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a wide range of repairs to the resident’s home. 11 Mar 2022 Maladministration The Guinness Partnership Limited (202115088) Case 202115088 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home. 10 Mar 2022 Maladministration Progress Housing Association Limited (202112857) Case 202112857 · Old Property Condition migrated-2025 The complaint is about the landlord’s revocation of permission to extend the garden at the property. 9 Mar 2022 Maladministration Shepherds Bush Housing Association Limited (202006610) Case 202006610 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to run a business from her property. 5 Mar 2022 Maladministration Plus Dane Housing Limited (202105871) Case 202105871 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance by a … 3 Mar 2022 Maladministration The Guinness Partnership Limited (202012435) Case 202012435 · Moving/Buying/Selling Home The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, … 2 Mar 2022 Maladministration Onward Homes Limited (202107041) Case 202107041 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and its … 1 Mar 2022 Maladministration Onward Homes Limited (202011993) Case 202011993 · Managing Relations The residents have complained about the landlord’s handling of defects they have reported. The Ombudsman has also considered the landlord’s … 28 Feb 2022 Maladministration Aspire Housing Limited (202101155) Case 202101155 · Managing Relations The complaint is about the landlord’s response to the residents report of a roof leak. The report will also address … 28 Feb 2022 Maladministration Homes Plus Limited (202116484) Case 202116484 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests in her loft. 28 Feb 2022 Maladministration Torus62 Limited (202017501) Case 202017501 · Estate Management The complaint is regarding the landlord’s decision to remove three trees from the resident’s property. 28 Feb 2022 Maladministration Wandle Housing Association Limited (202110380) Case 202110380 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property. 26 Feb 2022 Maladministration Places for People Homes Limited (202111255) Case 202111255 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of damp and mould in his property. 25 Feb 2022 Maladministration Vivid Housing Limited (202007902) Case 202007902 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and … 24 Feb 2022 Maladministration Clarion Housing Association Limited (202106169) Case 202106169 · Managing Relations The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter. 24 Feb 2022 Maladministration Home Group Limited (202100663) Case 202100663 · ASB/Abuse/Nuisance The complaint is about how the landlord handled reports of antisocial behaviour (ASB) from the resident. 24 Feb 2022 Maladministration The Guinness Partnership Limited (202114705) Case 202114705 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord following acknowledged service failures relating to its repairs … 23 Feb 2022 Maladministration Bromford Housing Association Limited (202007837) Case 202007837 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage. 23 Feb 2022 Maladministration Orbit Housing Association Limited (202001562) Case 202001562 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of resident’s concerns about: Asbestos in the garden at the property and the … 15 Feb 2022 Maladministration Clarion Housing Association Limited (202012888) Case 202012888 · Old Property Condition migrated-2025 REPORT COMPLAINT 202012888 Clarion Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Feb 2022 Maladministration Cornwall Housing Limited (202010641) Case 202010641 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s report of leaks from his roof. 11 Feb 2022 Maladministration Sovereign Housing Association Limited (201914495) Case 201914495 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports. 8 Feb 2022 Maladministration Broadacres Housing Association Limited (202103840) Case 202103840 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, … 4 Feb 2022 Maladministration Network Homes Limited (202112603) Case 202112603 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual … 3 Feb 2022 Maladministration Orbit Group Limited (202006952) Case 202006952 · Managing Relations REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 1 Feb 2022 Maladministration Hyde Housing Association Limited (202011049) Case 202011049 · Managing Relations The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint … 31 Jan 2022 Maladministration Lodge Lane East Co-operative Housing Limited (202017618) Case 202017618 · ASB/Abuse/Nuisance REPORT COMPLAINT 202017618 Lodge Lane East Co-operative Housing Limited 7 June 2022 Our approach The Housing Ombudsman’s approach to investigating … 31 Jan 2022 Maladministration Onward Homes Limited (202109531) Case 202109531 · Financial The complaint is about the way the landlord handled: 28 Jan 2022 Maladministration Metropolitan Housing Trust Limited (202100394) Case 202100394 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint. 27 Jan 2022 Maladministration Bolton at Home Limited (202100885) Case 202100885 · Managing Relations The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property … 27 Jan 2022 Maladministration Clarion Housing Association Limited (202010581) Case 202010581 · Managing Relations The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with the resident. response to the …