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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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12 Feb 2025 Maladministration London Borough of Lewisham (202340776) Case 202340776 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of a leak and associated repairs. The Ombudsman has also considered … 11 Feb 2025 Maladministration Camden Council (202320145) Case 202320145 · Information and data management The complaint is about: The landlord’s handling of major works to the communal area. The landlord’s record keeping. 11 Feb 2025 Maladministration London Borough of Hackney (202404395) Case 202404395 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs to the balcony door and windows. 11 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202318553) Case 202318553 · Financial The complaint is about the landlord’s handling of the resident’s: Request for information regarding his service charge. Associated complaint. 11 Feb 2025 Maladministration Together Housing Association Limited (202317344) Case 202317344 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for permission to install a gate to restrict access. … 10 Feb 2025 Maladministration Accent Housing Limited (202313384) Case 202313384 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould in the kitchen. Kitchen leaks and associated repairs. 10 Feb 2025 Maladministration Curo Places Limited (202309540) Case 202309540 · Old Complaints Handling categories The compliant is about the landlord’s handling of the residents reports of damp and mould in the property. The Ombudsman … 10 Feb 2025 Maladministration Freebridge Community Housing Limited (202320126) Case 202320126 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property, in particular: The … 10 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202229153) Case 202229153 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of blockages in the plumbing at the property. The … 10 Feb 2025 Maladministration Retirement Lease Housing Association (202307689) Case 202307689 · Financial The complaint is about: The landlord's response to the resident’s queries regarding its service charge budget. The landlord's handling of … 10 Feb 2025 Maladministration Southampton City Council (202306049) Case 202306049 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of defects to the property causing damp and mould. … 7 Feb 2025 Maladministration Clarion Housing Association Limited (202231267) Case 202231267 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to … 7 Feb 2025 Maladministration The Guinness Partnership Limited (202335489) Case 202335489 · Moving/Buying/Selling Home The complaint is about the landlord’s response to requests to be decanted while asbestos work was carried out. The Ombudsman … 6 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314377) Case 202314377 · Managing Relations The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has … 6 Feb 2025 Maladministration Tower Hamlets Homes (202306957) Case 202306957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident reports of noise disturbances from a neighbour. The resident’s reports … 5 Feb 2025 Maladministration Camden Council (202315806) Case 202315806 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: concerns about damp and mould works completed before moving into … 5 Feb 2025 Maladministration London Borough of Redbridge (202230847) Case 202230847 · Local Authority / ALMO or TMO The complaint is about: The landlords handling of the residents reports of repairs including a leaking roof, concerns for the … 5 Feb 2025 Maladministration Sanctuary Housing Association (202314679) Case 202314679 · Old Property Condition categories The complaint is about the landlord’s handling of a leak into the resident’s property which resulted in damp and mould. 5 Feb 2025 Maladministration Wandle Housing Association Limited (202412505) Case 202412505 · Old Complaints Handling categories The complaint is about the landlord’s decision to repair rather than replace the resident’s kitchen. This investigation will also consider … 4 Feb 2025 Maladministration Home Group Limited (202211705) Case 202211705 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s requests for repair to a communal door on his floor. … 31 Jan 2025 Maladministration Abri Group Limited (202314966) Case 202314966 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 31 Jan 2025 Maladministration Accent Housing Limited (202347889) Case 202347889 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Jan 2025 Maladministration Barnsbury Housing Association (202439886) Case 202439886 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its pest control contractor taking pictures in the … 31 Jan 2025 Maladministration Birmingham City Council (202408574) Case 202408574 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: a leak. mould in her home. The Ombudsman … 31 Jan 2025 Maladministration Brentwood Borough Council (202315073) Case 202315073 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 31 Jan 2025 Maladministration Bristol City Council (202307720) Case 202307720 · Estate Management The complaint is about the landlord’s response to the resident’s request for information regarding her energy usage and billing. The … 31 Jan 2025 Maladministration Camden Council (202339236) Case 202339236 · ASB/Abuse/Nuisance REPORT COMPLAINT 202339236 Camden Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Jan 2025 Maladministration Camden Council (202401811) Case 202401811 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of roof repairs and the associated internal damage, damp, … 31 Jan 2025 Maladministration Christian Action (Enfield) Housing Association Limited (202313329) Case 202313329 · Old Estate Management categories REPORT COMPLAINT 202313329 Christian Action (Enfield) Housing Association Limited 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating … 31 Jan 2025 Maladministration Clarion Housing Association Limited (202233485) Case 202233485 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate … 31 Jan 2025 Maladministration Clarion Housing Association Limited (202314235) Case 202314235 · Old Property Condition categories The complaint is about the landlord’s response to the resident concerning its handling of repairs to the front door. 31 Jan 2025 Maladministration Clarion Housing Association Limited (202401269) Case 202401269 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of recurring damp and mould and associated repairs. The … 31 Jan 2025 Maladministration East Midlands Housing Group Limited (202403923) Case 202403923 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of a lack of heating and hot water. The landlord’s response … 31 Jan 2025 Maladministration Great Places Housing Association (202313033) Case 202313033 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports about the property condition and associated repairs. The Ombudsman … 31 Jan 2025 Maladministration Hammersmith and Fulham Council (202407684) Case 202407684 · Information and data management The complaint is about the landlord’s handling of the resident’s reported roof and kitchen light repairs. The Ombudsman has also … 31 Jan 2025 Maladministration Harlow District Council (202319949) Case 202319949 · Old Property Condition categories The complaint is about the landlord’s response to the resident about the property condition and her repairs reports. 31 Jan 2025 Maladministration Homes Plus Limited (202304014) Case 202304014 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jan 2025 Maladministration Lincolnshire Housing Partnership Limited (202310248) Case 202310248 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the property bathroom and the conduct of the landlord’s contractors. … 31 Jan 2025 Maladministration London Borough of Barking and Dagenham (202304320) Case 202304320 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof leaks and roof replacement work. The associated complaint. 31 Jan 2025 Maladministration London & Quadrant Housing Trust (202347245) Case 202347245 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal door and door entry system. The associated complaint. 31 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202216087) Case 202216087 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Report of a leak from the roof and into the … 31 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202340688) Case 202340688 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom. Complaint handling. 31 Jan 2025 Maladministration Longhurst Group Limited (202230894) Case 202230894 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs that were included in a disrepair claim. The resident’s reports about … 31 Jan 2025 Maladministration Muir Group Housing Association Limited (202214276) Case 202214276 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint. 31 Jan 2025 Maladministration Notting Hill Genesis (202413112) Case 202413112 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s: Concerns about drainage issues at the property. Reports of damp … 31 Jan 2025 Maladministration Peabody Trust (202304409) Case 202304409 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jan 2025 Maladministration Peabody Trust (202304896) Case 202304896 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of water ingress from the roof and resulting damp … 31 Jan 2025 Maladministration Richmond Housing Partnership Limited (202232933) Case 202232933 · Old Moving to a Property categories The resident’s complaint is regarding the landlord’s handling of a transfer request on medical grounds and its requests for further … 31 Jan 2025 Maladministration Richmond Housing Partnership Limited (202325580) Case 202325580 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to her shower. 31 Jan 2025 Maladministration Richmond Housing Partnership Limited (202329895) Case 202329895 · Old Complaints Handling categories The resident’s complaint is about the landlord’s offer of compensation following damp and mould repairs.