The Riverside Group Limited (202315925)
The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of the property and the rear garden fence.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Riverside Group Limited (202330237)
This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was let to her.
Thirteen Housing Group Limited (202234205)
The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered the landlord’s complaint handling.
Wokingham Borough Council (202333811)
The complaint is about the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent request for compensation.
Abri Group Limited (202233472)
The complaint is about: The landlord’s response to the resident’s reports of problems with her back garden. The landlord’s handling of the associated complaints.
Abri Group Limited (202234471)
The complaint is about the landlord's handling of the resident's requests to remove waste from the area surrounding her home. The Ombudsman has also considered the landlord’s complaint handling.
Bromford Housing Group Limited (202407342)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Cornwall Housing Limited (202431990)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould.
London & Quadrant Housing Trust (202320315)
The complaint is about the landlord’s handling of the resident’s reports of noise transference from other properties in the building. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202318776)
The complaint concerns the landlord’s handling of the resident’s reports of a bed bug and mice infestation.
Stonewater Limited (202329440)
The complaint is about the landlord’s handling of: The resident's requests for repairs following a flood. The resident’s request for compensation for damage following a flood.
Accent Housing Limited (202314860)
The complaint is about the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling.
Birmingham City Council (202421689)
The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB) by her neighbours.
Origin Housing Limited (202223894)
The complaint is about the resident’s reports of not receiving window cleaning services from the landlord via service charges.
Reading Borough Council (202332425)
The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property.
Sanctuary Housing Association (202313926)
The complaint is about the landlord’s: Handling of the resident’s reports of disrepair to the front door. Complaint handling.
Sovereign Network Group (202415159)
The landlord’s response to the resident’s fire safety concerns. We have also considered the landlord’s complaint handling.
Sovereign Network Homes (202421228)
The complaint is about the landlord’s handling of the resident’s reports of a faulty balcony door. The Ombudsman has also considered the landlord’s complaint handling.
Believe Housing Limited (202343170)
REPORT COMPLAINT 202343170 Believe Housing Limited 24 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
City of Westminster Council (202323288)
The complaint is about the landlord’s handling of the resident’s reports of: a leak into the property; faulty lighting.
Haringey London Borough Council (202341320)
The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s complaint handling.
Havebury Homes (202304161)
The complaint is about how the landlord handled the granting of the resident’s starter tenancy.
London Borough of Hammersmith and Fulham (202426557)
The complaint is about the landlord’s handling of repairs to the windows in the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London Borough of Lambeth (202228806)
The complaint is about the landlord’s handling of: Repairs including external repairs to the building, indoor and outdoor communal areas, mould on interior walls in the resident’s individual property, condensation in the window units, and cracks in the ceiling. Communal garden maintenance and window cleaning. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202327478)
The complaint is about: The landlord’s response to the resident’s reports of drainage issues in his garden. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202224871)
The complaint is about the landlord’s handling of the resident’s: Rent account following a succession. Associated complaint, including her use of a representative. The resident complained to the landlord on 6 October 2022. It acknowledged her complaint the next day, which was positive. In the acknowledgement it advised it would …
London Borough of Camden Council (202332543)
The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman has also investigated: the landlord’s complaints handling. the landlord’s information management and record keeping.
London Borough of Redbridge (202409090)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to the windows. Record keeping.
Peabody Trust (202423287)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise transference from the property above. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202319832)
The complaint is about the landlord’s handling of the resident’s door and window replacements. We have also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202318314)
The complaint is about the landlord’s handling of the resident’s reports damp, mould, and the associated repairs.
Clarion Housing Association Limited (202315657)
The complaint is about the landlord’s handling of the resident’s reports of defects.
London Borough of Barnet (202323383)
This complaint is about the landlord’s handling of water ingress at the property.
London Borough of Lambeth (202316552)
This complaint is about the landlord’s handling of reports of water ingress and subsequent repairs.
London & Quadrant Housing Trust (202313879)
The complaint is about the landlord’s response to the resident’s reports of flooding in the carpark which caused damage to his possessions. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202213195)
The complaint is about the landlord’s handling of reports of repairs to communal doors and safety concerns. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202322819)
The complaint is about the landlord’s handling of the resident’s request for it to install a larger bath in the bathroom. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202400354)
The complaint is about the landlord’s handling of repairs to the chimney.
One Housing Group Limited (202322848)
The complaint is about the landlord’s handling of: A roof leak and associated repairs. Reports of damp and mould. The resident’s complaint.
Peabody Trust (202319177)
The complaint is about the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling.
Southampton City Council (202324519)
The complaint is about the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a fault with the internal stop tap. Leaks and associated damage. We also considered the landlord’s handling of the related complaint.
Stonewater Limited (202325080)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202342384)
The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to his concerns about pigeons nesting in the roof cavity above his property. This investigation has also considered the landlord’s handling of the complaint.
Bristol City Council (202339015)
The complaint is about the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated complaint.
London Borough of Hammersmith and Fulham (202327447)
The complaint is about the landlord's: Offer of compensation for its handling of a repair to a hole in paving by the entrance door. Complaint handling.
London Borough of Hammersmith and Fulham (202346836)
The complaint is about the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that there was no electricity in the property. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
London Borough of Islington (202333554)
The complaint is about the landlord's handling of the resident’s reports of dumped rubbish in communal areas of the building and gardens.
London Borough of Lambeth (202321970)
The complaint is about the landlord’s handling of the resident’s service charge enquiries. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202411410)
The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen. Reports about the condition of the windows. We have also assessed the landlord’s complaint handling.
London Borough of Lewisham (202328037)
The complaint is about the landlord’s handling of: Reports of an overflowing external drain. Reports of a leak. The complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)