Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" × Outcome: Maladministration ×

Showing 2,594 of 16,595 decisions matching "limited"

Decisions

Most recent first
24 Jun 2022 Maladministration Wandle Housing Association Limited (202126910) Case 202126910 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of, and record keeping and compensation for the resident’s reports of outstanding repairs … 23 Jun 2022 Maladministration The Riverside Group Limited (202100881) Case 202100881 · Managing Relations The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling. 21 Jun 2022 Maladministration Thames Valley Housing Association Limited (202117869) Case 202117869 · Managing Relations The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible … 21 Jun 2022 Maladministration The Guinness Partnership Limited (202114388) Case 202114388 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 17 Jun 2022 Maladministration Bromford Housing Association Limited (202120321) Case 202120321 · Health and Safety (inc. building safety) The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint. 15 Jun 2022 Maladministration Clarion Housing Association Limited (202101301) Case 202101301 · Managing Relations The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof … 15 Jun 2022 Maladministration Paragon Asra Housing Limited (202012224) Case 202012224 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to fix low hot water pressure at the resident’s property. 14 Jun 2022 Maladministration Believe Housing Limited (202109733) Case 202109733 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of ongoing leaks in her wet-room and the required … 14 Jun 2022 Maladministration Paragon Asra Housing Limited (202118970) Case 202118970 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of a theft at her property. The associated formal complaint. 13 Jun 2022 Maladministration Clarion Housing Association Limited (202119603) Case 202119603 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint. 10 Jun 2022 Maladministration Network Stadium Housing Association Limited (202104184) Case 202104184 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the resident’s roof. 9 Jun 2022 Maladministration Hexagon Housing Association Limited (201904493) Case 201904493 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation … 7 Jun 2022 Maladministration Network Homes Limited (202101388) Case 202101388 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of the repair of a leak at the property. 6 Jun 2022 Maladministration Clarion Housing Association Limited (202122853) Case 202122853 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet. 6 Jun 2022 Maladministration Thames Valley Housing Association Limited (202112333) Case 202112333 · ASB/Abuse/Nuisance The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the … 6 Jun 2022 Maladministration Thrive Homes Limited (202122651) Case 202122651 · Estate Management The complaint is about the landlord’s response to the resident’s reports that a bank of land in front of her … 1 Jun 2022 Maladministration Clarion Housing Association Limited (202014737) Case 202014737 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould. 31 May 2022 Maladministration Clarion Housing Association Limited (202008239) Case 202008239 · Occupancy Rights The complaint is about the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to … 26 May 2022 Maladministration Freebridge Community Housing Limited (202109575) Case 202109575 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould in his property. 26 May 2022 Maladministration Longhurst Group Limited (202116735) Case 202116735 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows, rear door, and outhouse roof. 25 May 2022 Maladministration Catalyst Housing Limited (202115702) Case 202115702 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the exterior of the property including to the windows, paintwork, … 22 May 2022 Maladministration Paragon Asra Housing Limited (202111314) Case 202111314 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of a noise nuisance by her neighbour. Complaint handling. 18 May 2022 Maladministration East Midlands Housing Group Limited (202110368) Case 202110368 · Managing Relations This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and … 18 May 2022 Maladministration Shepherds Bush Housing Association Limited (202110713) Case 202110713 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of the kitchen being in disrepair. 18 May 2022 Maladministration Sovereign Living Limited (202015350) Case 202015350 · Managing Relations This complaint is about: The landlord’s response to the resident’s concerns around the condition of the property’s rear garden; The … 17 May 2022 Maladministration Orbit Group Limited (202011022) Case 202011022 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. … 17 May 2022 Maladministration Thames Valley Housing Association Limited (202007961) Case 202007961 · ASB/Abuse/Nuisance The complaint is about the landlord response to the resident’s reports of: The misuse of parking bays. Noise nuisance and … 13 May 2022 Maladministration Catalyst Housing Limited (202103784) Case 202103784 · Managing Relations The complaint is about: The landlord's handling of reports of cold and draughty rooms. The landlord's handling of reports of … 13 May 2022 Maladministration Gateway Housing Association Limited (202117769) Case 202117769 · Managing Relations The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into … 13 May 2022 Maladministration Torus62 Limited (202102544) Case 202102544 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint. 12 May 2022 Maladministration Clarion Housing Association Limited (202109782) Case 202109782 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance. 12 May 2022 Maladministration ForHousing Limited (202111106) Case 202111106 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's concerns about the safety of her garden. 11 May 2022 Maladministration Origin Housing Limited (201809019) Case 201809019 · Managing Relations The complaint concerns: The landlord's response to the resident's reports of banging and dripping noises from the pipework in the … 9 May 2022 Maladministration Clarion Housing Association Limited (202122801) Case 202122801 · Estate Management The complaint is about: The landlord’s decision not to provide the resident with a designated parking space, following its error … 5 May 2022 Maladministration Catalyst Housing Limited (202121479) Case 202121479 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports regarding noise nuisance and trip hazards from its lack … 5 May 2022 Maladministration Torus62 Limited (202102573) Case 202102573 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour from his neighbour. The landlord’s handling of … 3 May 2022 Maladministration East End Homes Limited (202121527) Case 202121527 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Water ingress to the front of the property … 3 May 2022 Maladministration The Riverside Group Limited (202118184) Case 202118184 · Managing Relations The complaint is about the landlord’s response to the resident’s reports regarding its contractor’s attendance at his property. The complaint … 29 Apr 2022 Maladministration Clarion Housing Association Limited (202013901) Case 202013901 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property. 26 Apr 2022 Maladministration Flagship Housing Group Limited (202102407) Case 202102407 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102407 Flagship Housing Group Limited 26 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Apr 2022 Maladministration Network Homes Limited (202103084) Case 202103084 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp at her property. The landlord’s handling of … 25 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202009910) Case 202009910 · Old Property Condition migrated-2025 REPORT COMPLAINT 202009910 Metropolitan Housing Trust Limited 25 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Apr 2022 Maladministration Southern Housing Group Limited (202017178) Case 202017178 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns … 14 Apr 2022 Maladministration One Housing Group Limited (202110107) Case 202110107 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints. 10 Apr 2022 Maladministration Thames Valley Housing Association Limited (202110462) Case 202110462 · Financial The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The … 8 Apr 2022 Maladministration A2Dominion Housing Group Limited (202114719) Case 202114719 · Managing Relations The resident complained about the landlord’s handling of her: Transfer request. Associated complaint. 8 Apr 2022 Maladministration Longhurst Group Limited (202108482) Case 202108482 · Information and data management The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a … 7 Apr 2022 Maladministration Onward Homes Limited (202100271) Case 202100271 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to an ongoing leak from a porch roof. 6 Apr 2022 Maladministration ForHousing Limited (202111500) Case 202111500 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of works to replace external doors and to remedy damp and mould in … 5 Apr 2022 Maladministration Metropolitan Thames Valley Housing (202106427) Case 202106427 · Old Property Condition migrated-2025 REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining …