Abri Group Limited (202109697)
The complaint is about: The landlord’s decision to decline the resident’s request to level their garden to make it more accessible. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202102226)
The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.
Nottingham City Homes Registered Provider Limited (202214529)
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the patio doors when the resident moved into the property and the amount of compensation offered. The landlord’s complaint handling.
Onward Homes Limited (202213478)
The complaint is about the landlord’s handling of the installation of new windows in the resident’s property and subsequent remedial works.
Southern Housing Group Limited (202115880)
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ vulnerabilities, health and welfare concerns; Response to the resident’s request for a management move; Complaint handling.
Wandle Housing Association Limited (202111722)
The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated complaint handling.
Your Housing Limited (202118990)
The complaint is about the landlord’s: communication about the removal of the camera from the door entry system. complaint handling.
Guinness Housing Association Limited (202205602)
The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the resident’s complaint.
Salix Homes Limited (202213960)
The complaint is about the landlord’s response to the resident’s request that it replace the dividing fence in his garden.
The Guinness Partnership Limited (202207104)
The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent offer of compensation, and; the landlord’s complaint handling.
Places for People Group Limited (202213764)
The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp and disrepair.
Rochdale Boroughwide Housing Limited (202119072)
The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman has also considered the landlord’s record keeping.
Platform Housing Group Limited (202204721)
The complaint concerns the landlord’s handling of repairs to the resident’s bathroom skirting board, bathroom door, bathroom cupboard flooring, a crack in the kitchen ceiling, a faulty intercom, and bathroom handrail.
Plexus UK (First Project) Limited (202119456)
The complaint is about: The time taken by the landlord to update the Department of Work and Pensions (DWP) on the resident's change in circumstances, and her subsequent request for a rent reimbursement. The landlord’s handling of the complaint.
Estuary Housing Association Limited (202127401)
The complaint concerns how the landlord handled repairs at the property and the level of compensation it offered.
Home Group Limited (202213632)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of the property. Handling of the associated complaint.
Abri Group Limited (202105835)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.
Arhag Housing Association Limited (202101604)
This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; repairs required to the windows in the property; water penetration through the ceiling during rainfall; the landlord’s record keeping and the related complaint.
Hyde Housing Association Limited (202117794)
The complaint is about the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint.
The Guinness Partnership Limited (202113264)
The complaint is about the landlord’s: Handling of the resident’s reports of repairs required to plaster cracks at the property. Complaint handling.
The Riverside Group Limited (202208737)
The complaint is about: The landlord’s response to the resident’s request that his kitchen, kitchen door, windows, external doors and radiators be repaired or replaced. The landlord’s handling of the assciated complaint.
Paragon Asra Housing Limited (202206764)
The complaint is about the landlord’s: Response to the resident’s request for her kitchen to be renewed. Handling of repairs to the resident’s kitchen. Handling of repairs to the resident’s toilet. Handling of repairs to the resident’s skylight. Handling of the resident’s reports of damp and mould in the property. …
The Riverside Group Limited (202208873)
The complaint is about the landlord's response to the resident’s reports about her fence.
Riverside Housing Co-operative (Redditch) Limited (202204443)
The complaint is about the landlord’s: response to the resident’s reports of a draught impacting his property; complaints handling.
The Riverside Group Limited (202210893)
The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property.
Walsall Housing Group Limited (202203203)
The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated complaint.
GreenSquareAccord Limited (202208247)
The complaint is about the landlord’s handling of the resident’s requests for flooring disability adaptations to her property and to be reimbursed for the cost of these to her.
The Guinness Partnership Limited (202202262)
The complaint is about the landlord’s handling of: The resident’s report of a leak from the loft hatch in the communal area and the associated damage. The associated complaint.
Clarion Housing Association Limited (202016525)
The complaint is about the landlord’s response to the resident about damp and mould at her property.
Plexus UK (First Project) Limited (202208101)
The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water systems and the level of compensation offered. The associated complaint handling.
Southern Housing Group Limited (202206100)
The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. The landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202121643)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to her roof and associated remedial work. The related complaint.
A2Dominion Housing Options Limited (202205233)
The complaint is about the landlord’s response to the resident’s reports about his heating and hot water system.
Clarion Housing Association Limited (202111768)
The complaint is about the landlord’s handling of: a. the resident’s request for an inspection of her heating system; b. the associated complaint.
Orbit Group Limited (202109503)
REPORT COMPLAINT 202109503 Orbit Group Limited 6 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The Riverside Group Limited (202207613)
The complaint is about the landlord’s response to the resident’s reports regarding his door, and his subsequent request to be reimbursed for the cost of additional energy usage due to the resulting draughts.
East Midlands Housing Group Limited (202201886)
The complaint is about the landlord’s handling of: The resident’s requests for it to replace her flooring, and the quality of its associated works and communication. The associated complaint.
East Midlands Housing Group Limited (202121983)
REPORT COMPLAINT 202121983 East Midlands Housing Group Limited 13 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Thrive Homes Limited (202204257)
The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning. The Ombudsman has also considered the landlord’s record keeping.
A2Dominion Housing Group Limited (202202700)
The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window.
Rochdale Boroughwide Housing Limited (202205227)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their dog.
Hightown Housing Association Limited (202107538)
The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint about the condition in which the property had been handed over to her.
The Riverside Group Limited (202208736)
The complaint is about the landlord’s decision to recharge the resident for the repair to the soffit.
The Guinness Partnership Limited (202111591)
The complaint is about the landlord’s handling of: The repair to the resident’s patio door and the associated offer of compensation. The formal complaint.
Orbit Housing Association Limited (202115952)
The complaint is about the landlord’s: Response to the resident’s reports of two damp patches to the ceiling at the property. Complaint handling. Record keeping.
Rochdale Boroughwide Housing Limited (202113713)
The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property.
Sovereign Housing Association Limited (202013956)
The resident’s complaint is about the landlord's handling of repairs to a leak in the roof of the property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint about this matter.
The Guinness Partnership Limited (202208335)
The complaint is about the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The associated complaint.
A2Dominion Housing Options Limited (202116978)
The complaint is about the landlord’s handling of the resident’s request for the suspension of rent payments for the period when the resident reported the property was unfit.
Rochdale Boroughwide Housing Limited (202122922)
The complaint is about the landlord’s response to the resident’s concerns about noise from a vacant flat above her, including staff behaviour related to this.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)