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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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20 Feb 2025 Maladministration Karibu Community Homes Limited (202317421) Case 202317421 · Old Property Condition categories The complaint is about the landlord’s handling of an ant infestation. 20 Feb 2025 Maladministration Leeds City Council (202324820) Case 202324820 · Information and data management REPORT COMPLAINT 202324820 Leeds City Council 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Feb 2025 Maladministration London Borough of Brent (202319729) Case 202319729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of noise from a lift in the adjoining property. This report … 20 Feb 2025 Maladministration London Borough of Ealing (202341189) Case 202341189 · Managing Relations The complaint is about the landlord’s handling of: Reports of a rodent infestation at the property. The resident’s concerns regarding … 20 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202222811) Case 202222811 · Occupancy Rights REPORT COMPLAINT 202222811 London & Quadrant Housing Trust (L&Q) 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating … 20 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202312081) Case 202312081 · Financial The complaint is about the landlord’s handling of: A missed appointment. Kitchen units being in disrepair and pest concerns. Repairs … 20 Feb 2025 Maladministration Orbit Group Limited (202316893) Case 202316893 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repairs due to an intermittent leak. The associated complaint. 20 Feb 2025 Maladministration The Guinness Partnership Limited (202309509) Case 202309509 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report that an electrical cable was incorrectly supplying electricity from … 19 Feb 2025 Maladministration Irwell Valley Housing Association Limited (202414276) Case 202414276 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has … 19 Feb 2025 Maladministration Orbit Group Limited (202230007) Case 202230007 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint. 19 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202218237) Case 202218237 · Old Property Condition categories This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a … 19 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202334065) Case 202334065 · Old Complaints Handling categories The complaint is about the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint. 18 Feb 2025 Maladministration City of Doncaster Council (202339564) Case 202339564 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s concerns regarding works required to the windows in the property. … 18 Feb 2025 Maladministration Clarion Housing Association Limited (202312013) Case 202312013 · Managing Relations The complaint is about the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. … 18 Feb 2025 Maladministration Incommunities Limited (202315840) Case 202315840 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of antisocial behaviour at or near the property. The Ombudsman has … 18 Feb 2025 Maladministration London & Quadrant Housing Trust (202318787) Case 202318787 · Old Complaints Handling categories The complaint is about the level of compensation offered by the landlord following planned works. The Ombudsman has also considered … 18 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202314074) Case 202314074 · Estate Management This complaint is about the landlord’s: Response to the resident’s reports that he was unable to access his garage and … 18 Feb 2025 Maladministration The Guinness Partnership Limited (202228624) Case 202228624 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 18 Feb 2025 Maladministration Waltham Forest Council (202331257) Case 202331257 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a bird in the chimney and chimney repairs. 17 Feb 2025 Maladministration A2Dominion Housing Group Limited (202316314) Case 202316314 · Financial The complaint is about the landlord’s: 17 Feb 2025 Maladministration Birmingham City Council (202207893) Case 202207893 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident. 17 Feb 2025 Maladministration Birmingham City Council (202228085) Case 202228085 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports that a roof access gate caused noise nuisance. Complaint … 17 Feb 2025 Maladministration Golding Homes Limited (202412447) Case 202412447 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of issues with her back door. 17 Feb 2025 Maladministration Home Group Limited (202314124) Case 202314124 · Financial The complaint made by the resident’s representative is about: The landlord’s response to his request to suspend rent payments for … 17 Feb 2025 Maladministration Lewisham Council (202342342) Case 202342342 · Old Property Condition categories The complaint is about the landlord’s handling of reports of leaks, flooding and associated repairs. 17 Feb 2025 Maladministration London Borough of Ealing (202340627) Case 202340627 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: Damp and mould. The repositioning of the wash … 17 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202317108) Case 202317108 · Financial The complaint is about the landlord’s: Response to the resident’s query about the increase in service charge in 2021-22. Complaint … 17 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202317464) Case 202317464 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of faulty communal stairway lighting. The Ombudsman has also … 17 Feb 2025 Maladministration Stonewater Limited (202312988) Case 202312988 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of a rat infestation. 17 Feb 2025 Maladministration Wandle Housing Association Limited (202408624) Case 202408624 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in her conservatory. The … 14 Feb 2025 Maladministration Halton Housing (202313880) Case 202313880 · Old Complaints Handling categories The complaint is about the landlord's handling of: repairs to the property including reports about damp and mould, ventilation, storage … 14 Feb 2025 Maladministration London Borough of Barnet (202344183) Case 202344183 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent complaint. 14 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202317756) Case 202317756 · Old Estate Management categories The complaint is about the landlord’s handling of a leak into the communal area and communal decorative works. 14 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202321271) Case 202321271 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns about: the time it was taking to complete remedial … 14 Feb 2025 Maladministration Ongo Homes Limited (202315596) Case 202315596 · Estate Management The complaint is about the landlord’s handling of garden works. 14 Feb 2025 Maladministration Yorkshire Housing Limited (202407470) Case 202407470 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 13 Feb 2025 Maladministration First Garden Cities Homes Limited (202313788) Case 202313788 · Old Staff categories The complaint is about the landlord’s handling of the resident’s application to it for financial support for her tenancy. 13 Feb 2025 Maladministration Harlow District Council (202312434) Case 202312434 · Old Complaints Handling categories The complaint is about the landlord’s response to the residents reports of leaks from her wet room. The Ombudsman has … 13 Feb 2025 Maladministration London Borough of Harrow (202300469) Case 202300469 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. … 13 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202319998) Case 202319998 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The safety of the boiler and heating system in the resident’s property. … 13 Feb 2025 Maladministration Places for People Group Limited (202319514) Case 202319514 · Old Property Condition categories The complaint is about the landlord’s handling of the repairs to the resident’s bathroom. 13 Feb 2025 Maladministration Sheffield City Council (202218226) Case 202218226 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen. Response to the resident's reports of a … 13 Feb 2025 Maladministration Stonewater Limited (202338700) Case 202338700 · Old Complaints Handling categories The complaint is about the landlord's handling of: reports of a leak causing damp and mould. the complaint. 13 Feb 2025 Maladministration Westminster City Council (202319436) Case 202319436 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s: Reports of a repair required to the ventilation system. Reports … 12 Feb 2025 Maladministration Beyond Housing Limited (202326061) Case 202326061 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s requests for various repairs in the property. 12 Feb 2025 Maladministration East Midlands Housing Group Limited (202307683) Case 202307683 · Financial The complaint is about the landlord’s administration of the rent account in 2022 and 2023. We have also investigated the … 12 Feb 2025 Maladministration Haringey London Borough Council (202211631) Case 202211631 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to … 12 Feb 2025 Maladministration Jigsaw Homes Group Limited (202228709) Case 202228709 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and an upgrade to the communal front door. The resident’s reports … 12 Feb 2025 Maladministration Kirklees Council (202408595) Case 202408595 · Old Complaints Handling categories The complaint is about the landlord’s handling of: roof repairs. window repairs. damp and mould. The Ombudsman has also considered … 12 Feb 2025 Maladministration London Borough of Lambeth (202411513) Case 202411513 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s: Reports of water ingress and associated outstanding repairs. Complaint. This …