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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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31 Aug 2022 Maladministration Hyde Housing Association Limited (202103910) Case 202103910 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the … 31 Aug 2022 Maladministration Trafford Housing Trust Limited (202100386) Case 202100386 · Old Property Condition migrated-2025 This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s … 30 Aug 2022 Maladministration A2Dominion Housing Group Limited (202110737) Case 202110737 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling. 30 Aug 2022 Maladministration Aster Group Limited (202112898) Case 202112898 · Estate Management The complaint is about: - The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s … 30 Aug 2022 Maladministration Clarion Housing Association Limited (202114070) Case 202114070 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the residents reports of a moth infestation in the property. 26 Aug 2022 Maladministration Thames Valley Housing Association Limited (201906959) Case 201906959 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response … 25 Aug 2022 Maladministration Warwickshire Rural Housing Association Limited (202120658) Case 202120658 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s boiler repairs and its offer of compensation for this. 24 Aug 2022 Maladministration The Riverside Group Limited (202110871) Case 202110871 · Managing Relations The complaint is about: The landlord’s attempts to access the resident’s property to carry out an inspection. The landlord’s handling … 24 Aug 2022 Maladministration Torus62 Limited (202103586) Case 202103586 · Estate Management The complaint is about the landlord’s response to the resident’s: Enquiries about his service charge account. Concerns about the quality … 19 Aug 2022 Maladministration Clarion Housing Association Limited (202105519) Case 202105519 · Financial This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging … 19 Aug 2022 Maladministration Network Homes Limited (202125240) Case 202125240 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the condition, safety and security of her garden … 19 Aug 2022 Maladministration Onward Homes Limited (202107346) Case 202107346 · Estate Management The complaint is about: The landlord’s response to the resident’s report of potholes in the communal carpark. The landlord’s complaint … 16 Aug 2022 Maladministration Habinteg Housing Association Limited (202012489) Case 202012489 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. … 16 Aug 2022 Maladministration The Riverside Group Limited (202113445) Case 202113445 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for the replacement of a chain-link fence in the … 15 Aug 2022 Maladministration Broadland Housing Association Limited (202101362) Case 202101362 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response … 12 Aug 2022 Maladministration A2Dominion Housing Group Limited (202111942) Case 202111942 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. … 12 Aug 2022 Maladministration Shepherds Bush Housing Association Limited (202106094) Case 202106094 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about the condition of the windows at the property. … 11 Aug 2022 Maladministration Vivid Housing Limited (202124450) Case 202124450 · Estate Management The complaint is about the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property. 8 Aug 2022 Maladministration The Guinness Partnership Limited (202124928) Case 202124928 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property. 29 Jul 2022 Maladministration Hyde Housing Association Limited (202016984) Case 202016984 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) … 29 Jul 2022 Maladministration Wandle Housing Association Limited (202119196) Case 202119196 · Estate Management The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs … 28 Jul 2022 Maladministration Catalyst Housing Limited (202014330) Case 202014330 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for air conditioning during major works. The complaint handling … 28 Jul 2022 Maladministration Nottingham City Homes Registered Provider Limited (202126630) Case 202126630 · Managing Relations The complaint concerns: The landlord’s handling of communal roof repairs and pests. The landlord’s response to the resident’s complaint about … 27 Jul 2022 Maladministration Hyde Housing Association Limited (202115651) Case 202115651 · Managing Relations This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas … 26 Jul 2022 Maladministration Platform Housing Group Limited (202120865) Case 202120865 · Estate Management The complaint is about: The landlords handling of the resident’s concerns about rear access to their garden, and; the landlords … 21 Jul 2022 Maladministration Southern Housing Group Limited (202114639) Case 202114639 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; … 21 Jul 2022 Maladministration The Guinness Partnership Limited (202125458) Case 202125458 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of his faulty boiler. 18 Jul 2022 Maladministration Cross Keys Homes Limited (202015692) Case 202015692 · ASB/Abuse/Nuisance The complaint is about The landlord’s handling of the resident’s reports of noise and other anti-social behaviour from an upstairs … 18 Jul 2022 Maladministration Thames Valley Housing Association Limited (202114238) Case 202114238 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s damaged laminate flooring in her hallway. 15 Jul 2022 Maladministration Network Homes Limited (202127020) Case 202127020 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the communal intercom camera to be repaired. 15 Jul 2022 Maladministration Sovereign Housing Association Limited (202122191) Case 202122191 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its response to the resident's reports of … 14 Jul 2022 Maladministration Connect Housing Association Limited (202003899) Case 202003899 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the … 13 Jul 2022 Maladministration Hyde Housing Association Limited (201909932) Case 201909932 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of Anti-social Behaviour (ASB) by her neighbour. 12 Jul 2022 Maladministration Hyde Housing Association Limited (202114528) Case 202114528 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The … 12 Jul 2022 Maladministration Muir Group Housing Association Limited (202127673) Case 202127673 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the gas safety check at the resident’s property. 11 Jul 2022 Maladministration A2Dominion Housing Group Limited (202123950) Case 202123950 · Estate Management The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property. 11 Jul 2022 Maladministration The Guinness Partnership Limited (202127126) Case 202127126 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 6 Jul 2022 Maladministration Sovereign Housing Association Limited (202114767) Case 202114767 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of … 4 Jul 2022 Maladministration Your Housing Limited (202116023) Case 202116023 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of stalking and noise nuisance. Complaint handling. 1 Jul 2022 Maladministration Clarion Housing Association Limited (202009785) Case 202009785 · Managing Relations The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman … 1 Jul 2022 Maladministration Yorkshire Housing Limited (202117183) Case 202117183 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak and the subsequent repairs. The landlord’s … 30 Jun 2022 Maladministration Bromford Housing Association Limited (202014045) Case 202014045 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair to the boiler and associated decorative repairs. 30 Jun 2022 Maladministration LiveWest Homes Limited (202112164) Case 202112164 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of: Reports of defects in the property. Concerns that the boundary to … 30 Jun 2022 Maladministration Longhurst Group Limited (202111150) Case 202111150 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB) from his neighbour. … 30 Jun 2022 Maladministration Wandle Housing Association Limited (202105560) Case 202105560 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for a fire safety check of her doors in … 29 Jun 2022 Maladministration Poplar Housing And Regeneration Community Association Limited (202107982) Case 202107982 · Health and Safety (inc. building safety) The complaint is about the landlord’s fire safety communication and its response to the resident’s request to reimburse costs for … 28 Jun 2022 Maladministration Sovereign Housing Association Limited (202101470) Case 202101470 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer … 27 Jun 2022 Maladministration Abri Group Limited (202121616) Case 202121616 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s front door. 27 Jun 2022 Maladministration Guinness Housing Association Limited (202121926) Case 202121926 · Financial This complaint is about the landlord’s handling of: The resident’s rent and service charge payments. The associated complaint. 27 Jun 2022 Maladministration Places for People Homes Limited (202103709) Case 202103709 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of noise disturbance and anti-social behaviour (ASB).