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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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26 Feb 2025 Maladministration Peabody Trust (202201267) Case 202201267 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: repair to the boiler and central heating system. associated complaint. 26 Feb 2025 Maladministration Plymouth Community Homes Limited (202400872) Case 202400872 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of a leak. This Service has also considered the … 26 Feb 2025 Maladministration Stonewater Limited (202318312) Case 202318312 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request to replace the heating system and improve the property’s … 26 Feb 2025 Maladministration The Guinness Partnership Limited (202300328) Case 202300328 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the bathroom. 26 Feb 2025 Maladministration The Riverside Group Limited (202317327) Case 202317327 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the … 26 Feb 2025 Maladministration Wythenshawe Community Housing Group Limited (202315208) Case 202315208 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the … 25 Feb 2025 Maladministration Cheltenham Young Men’s Christian Association (202310974) Case 202310974 · Abbeyfield The complaint is about the landlord’s response to the resident’s reports about staff conduct. The Ombudsman has also considered the … 25 Feb 2025 Maladministration Citizen Housing Group Limited (202316638) Case 202316638 · Old Tenants Behaviour categories This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and request for an electronic … 25 Feb 2025 Maladministration Clarion Housing Association Limited (202311551) Case 202311551 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of drainage problems. 25 Feb 2025 Maladministration Cobalt Housing Limited (202318032) Case 202318032 · Old Property Condition categories The complaint relates to the landlord’s response to the resident’s concerns about damp. 25 Feb 2025 Maladministration Cobalt Housing Limited (202319550) Case 202319550 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: Rat droppings in the loft. Issues with the … 25 Feb 2025 Maladministration Homes Plus Limited (202311851) Case 202311851 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about loss of heating and hot water. This Service … 25 Feb 2025 Maladministration London Borough of Camden Council (202318181) Case 202318181 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of leaks, damp and mould and the associated works. The resident’s … 25 Feb 2025 Maladministration London Borough of Lewisham (202409565) Case 202409565 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for a kitchen fire door. The landlord’s handling of … 25 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312433) Case 202312433 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s kitchen cupboard repairs. The Ombudsman has also assessed the landlord’s … 25 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202415285) Case 202415285 · Moving/Buying/Selling Home The complaint is about the length of time taken by the landlord to carry out an intrusive survey and provide … 25 Feb 2025 Maladministration One Housing Group Limited (202409695) Case 202409695 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. … 25 Feb 2025 Maladministration Royal Borough Of Greenwich (202336741) Case 202336741 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour. 25 Feb 2025 Maladministration Southwark Council (202333479) Case 202333479 · Old Complaints Handling categories The complaint is about the landlord’s: handling of reports of leaks, damp and mould and associated repairs. complaint handling. 25 Feb 2025 Maladministration The Guinness Partnership Limited (202300833) Case 202300833 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered … 25 Feb 2025 Maladministration Thrive Homes Limited (202308302) Case 202308302 · Old Estate Management categories The complaint is about the landlord’s handling of: Repairs to: The communal front and back doors. A wall within the … 25 Feb 2025 Maladministration Tower Hamlets Community Housing (202410129) Case 202410129 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: Reports of damp and mould. Concerns about asbestos. The landlord’s complaint handling … 25 Feb 2025 Maladministration Waltham Forest Council (202413799) Case 202413799 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of water ingress and leaks into her property, and … 25 Feb 2025 Maladministration Winchester City Council (202315836) Case 202315836 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of repairs following a mutual exchange. The Ombudsman has considered the landlords handling … 25 Feb 2025 Maladministration Yorkshire Housing Limited (202312628) Case 202312628 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also investigated the … 24 Feb 2025 Maladministration Accent Housing Limited (202309845) Case 202309845 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak and damage to the living room … 24 Feb 2025 Maladministration Christian Action (Enfield) Housing Association Limited (202337945) Case 202337945 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbours. Request for … 24 Feb 2025 Maladministration Colchester City Council (202232634) Case 202232634 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to his home. 24 Feb 2025 Maladministration GreenSquareAccord Limited (202233697) Case 202233697 · Financial The complaint is about the landlord’s: Response to the resident’s queries about her rent account and service charge. Complaint handling. 24 Feb 2025 Maladministration Islington Council (202228839) Case 202228839 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of noise transference from the property above. Complaint handling. 24 Feb 2025 Maladministration Lewisham Council (202319211) Case 202319211 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of a leak. The Ombudsman has also considered the landlord’s handling … 24 Feb 2025 Maladministration London Borough of Harrow (202346881) Case 202346881 · Old Complaints Handling categories The complaint is about the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint … 24 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202217622) Case 202217622 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about items left in the communal hallway. The Ombudsman … 24 Feb 2025 Maladministration Platform Housing Group Limited (202414727) Case 202414727 · Old Property Condition categories The complaint is about the landlord’s handling of repairs at the property. 24 Feb 2025 Maladministration Shepherds Bush Housing Association Limited (202318813) Case 202318813 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s concerns in relation to changing the communal door lock. 24 Feb 2025 Maladministration Southwark Council (202403907) Case 202403907 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reimbursement payments to the resident for running costs associated with its dehumidifier. … 24 Feb 2025 Maladministration The Guinness Partnership Limited (202234598) Case 202234598 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: Leaks in the carpark. Leaks on the balcony. … 24 Feb 2025 Maladministration The Riverside Group Limited (202307138) Case 202307138 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about the boiler, including her request that it be … 24 Feb 2025 Maladministration Vivid Housing Limited (202328542) Case 202328542 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould repairs at the property. The Ombudsman has also looked … 21 Feb 2025 Maladministration Clarion Housing Association Limited (202307943) Case 202307943 · Old Complaints Handling categories The complaint is about the landlord’s handling of issues with the lifts in the building. The Ombudsman has also considered … 21 Feb 2025 Maladministration Estuary Housing Association Limited (202313827) Case 202313827 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak into the loft. The Ombudsman … 21 Feb 2025 Maladministration London Borough of Croydon (202338569) Case 202338569 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s property and handling of her request for a … 21 Feb 2025 Maladministration MHS Homes Ltd (202313074) Case 202313074 · Moving/Buying/Selling Home The complaint is about the resident’s concerns regarding information she was provided about the need for an external wall system … 21 Feb 2025 Maladministration Sandwell Metropolitan Borough Council (202400656) Case 202400656 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident’s neighbour. The Ombudsman has … 21 Feb 2025 Maladministration Swindon Borough Council (202302293) Case 202302293 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns that the central heating system was defective, which had … 21 Feb 2025 Maladministration WATMOS Community Homes (202310312) Case 202310312 · Old Complaints Handling categories The complaint is about the landlord’s handling of leaks between February and June 2023. We have also investigated the landlord’s … 20 Feb 2025 Maladministration A2Dominion Housing Group Limited (202340173) Case 202340173 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has … 20 Feb 2025 Maladministration East Midlands Housing Group Limited (202311856) Case 202311856 · Old Complaints Handling categories The complaint is about: The landlord’s handling of a leak. The landlord’s handling of damp and mould. The landlord’s offer … 20 Feb 2025 Maladministration Hyde Housing Association Limited (202410454) Case 202410454 · Old Tenants Behaviour categories The landlord’s handling of the resident’s reports of anti social behaviour (ASB). 20 Feb 2025 Maladministration Jigsaw Homes Group Limited (202319303) Case 202319303 · Old Tenants Behaviour categories The complaint is about the landlord's handling of the resident's reports of a neighbour storing bulky items in the communal …