London Borough of Havering Council (202404302)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Newham (202421004)
The complaint is about the landlord’s handling of: The resident’s wet room repairs, including shower screen, damp and mould, and flooring. The resident’s reports of the conduct of contractors when carrying out the repairs.
London & Quadrant Housing Trust (L&Q) (202305700)
This complaint is about the landlord’s handling of repairs to a communal lift.
Peabody Trust (202326137)
The complaint is about the landlord’s response to: the resident’s concerns about her rent account. the resident’s complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202324032)
REPORT COMPLAINT 202324032 Phoenix Community Housing Association (Bellingham and Downham) Limited 12 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Progress Housing Association Limited (202319616)
The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202316816)
The complaint is about the landlord’s handling of concerns about an internal fire door.
Basildon Borough Council (202320344)
The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for a replacement door. We have also considered the landlord's complaint handling.
City of Westminster Council (202437891)
The complaint is about the landlord’s handling of a persistent roof leak and damp and mould.
Clarion Housing Association Limited (202313687)
The complaint is about the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated complaint.
Places for People Group Limited (202341268)
The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. The resident’s reports of damp and mould.
Places for People Group Limited (202417838)
The complaint is about the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint.
Sanctuary Housing Association (202411555)
The complaint is about the landlord’s handling of: the resident’s reports of a repair to a multi-plug socket. the resident’s complaint.
Sovereign Network Homes (202418022)
The complaint is about the landlord’s handling of the resident’s reports of leaks and the associated repairs.
The Riverside Group Limited (202318526)
The complaint is about the landlord’s handling of repairs to the communal gates. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202306741)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
Leeds City Council (202338609)
The complaint is about the landlord’s handling of the resident’s requests for a repair to the hallway.
London & Quadrant Housing Trust (L&Q) (202217416)
The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202317243)
The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated complaint.
Newcastle City Council (202309838)
The complaint is about the landlord’s: Handling of fencing works. Response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Poplar Housing And Regeneration Community Association Limited (202317888)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by her neighbour.
The Guinness Partnership Limited (202313998)
The complaint is about the level of compensation offered by the landlord following completion of roof repairs on the resident’s property.
Bromford Housing Group Limited (202223880)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Citizen Housing (202322769)
The complaint is about the landlord’s handling of reports of issues with the resident’s living room light switch .
London & Quadrant Housing Trust (L&Q) (202348214)
The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the property. Reports of damp, mould, and silverfish in the property. Associated formal complaint.
Saffron Housing Trust Limited (202321028)
The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the kitchen
Southern Housing (202423862)
The complaint is about the landlord’s handling of: repairs to the property. the subsequent complaint.
Derby City Council (202222467)
The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and could access his property, and his request for the locks to be changed.
London Borough of Camden Council (202322539)
The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202301773)
The landlord’s handling of repairs to the front door and windows.
Paragon Asra Housing Limited (202328623)
The complaint is about the landlord’s handling of the resident’s request for information about the reserve fund and increases to her service charge. We have also considered the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202321234)
The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and side gate.
Sandwell Metropolitan Borough Council (202414527)
The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
Soha Housing Limited (202337405)
The complaint is about the landlord’s handling of the resident’s reports of pests and the conduct of its contractor.
Sovereign Network Group (202400099)
The complaint is about the landlord’s handling of: Damp and mould. The resident’s complaint.
Stockport Homes Limited (202406883)
The resident’s complaint is about the landlord’s handling of reported damp and mould.
The Riverside Group Limited (202324423)
The complaint is about the landlord’s handling of the resident’s reports about the conduct of its staff.
The Riverside Group Limited (202403212)
The complaint is about the landlord's response to the resident's concerns about her neighbour’s parking. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Torus62 Limited (202329890)
The complaint is about the landlord’s handling of requests for repairs to the bathroom.
Wigan Council (202322214)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) regarding a neighbour’s dog.
Birmingham City Council (202416669)
The complaint is about the landlord’s handling of multiple leaks into the property and the resulting damage. We have also considered the landlord’s complaint handling.
Epping Forest District Council (202409710)
The complaint is about the landlord’s handling of a bathroom door repair.
London Borough of Lambeth (202418715)
The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated complaint.
Citizen Housing (202408800)
The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
East Devon District Council (202408160)
The complaint is about the landlord’s handling of repairs to the guttering at the property. The Ombudsman has also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202427767)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). This Service has also considered the landlord’s handling of the complaint.
Metropolitan Thames Valley Housing (MTV) (202409390)
The complaint is about the landlord’s response to the resident’s: Reports of a roof leak. Associated complaint. We have also considered the landlord’s record keeping.
Paragon Asra Housing Limited (202216244)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. Remedial repairs. The complaint. The landlord operates a 2 stage complaints process. It says it will acknowledge both stage 1 and 2 complaints within 5 working days. It will provide a stage 1 response within 10 working …
Southern Housing (202313985)
The complaint is about the landlord’s: Handling of repairs to a shutter. Response to the resident’s reports of damp and mould in the property’s living room. The Ombudsman has also investigated the landlord’s complaints handling.
Birmingham City Council (202306428)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)